Customer Service Analytics - Make Sense of All Your Data.pptx
Â
IPSOS Statistics Internet Middle East
1. The Digital Landscape
2014
@IpsosMENA
@ElieAounLeader
Elie Aoun – MediaCT - MEAP President
2. 20 million interviews per year
5,000 clients worldwide
Ranked3rdlargest Market Research
firm in the world
Publicly traded on Paris Stock Exchange
1600+ full-time professionals
Direct presence in 85 countries
IPSOS TODAY
3. More than 1 million interviews per year
800 clients in MENA
Leading research agency in MENA
950+ full-time employees, 1,500+ freelance interviewers
Covering more than 20 MENA countries
IPSOS MENA TODAY
More than 25 years of experience in the MENA market
7. Internetpenetration Increased in ALL countries
A Quick Pinch of Salt ….
Electronic Games Penetration Increased /remained stable.
Social Networks penetration Increased in ALL countries
Smartphones
penetration Increased in ALL countries Online Streaming & Online downloads
Penetration Increased /remained stable.
9. INTERNET IN KSA
60% Internet Penetration
KSA
8.5 Million Internet Population
82% Internet Penetration
12.3Million Internet Population
10. INTERNET IN UAE
75% Internet Penetration
5Million Internet Population
63% Internet Penetration
9.4Million Internet Population
UAE
92%6.1Million
11. INTERNET IN EGYPT -Urban
26% Internet Penetration
5.5Million Internet Population
Egypt
(Urban)
44% Internet Penetration
9.2 Million Internet Population
12. INTERNET IN LEBANON
56% Internet Penetration
1.7Million Internet Population
63% Internet Penetration
9.4Million Internet Population
61% 1.9 Million Internet Population
13. INTERNET IN KUWAIT
64% Internet Penetration
1.7Million Internet Population
63% Internet Penetration
9.4Million Internet Population
Kuwait
79% 2.1Million
14. INTERNET IN JORDAN
55% Internet Penetration
2.2 Million Internet Population
63% Internet Penetration
9.4Million Internet Population
Jordan
56% 2.3 Million