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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
Integrated Marketing Communication Plan 
Submitted by 
Maria Karen Zubiri
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
Table of Contents 
EXECUTIVE SUMMARY ...................................................................................................................................... 4 
HISTORY................................................................................................................................................................ 5 
SITUATION ANALYSIS........................................................................................................................................ 7 
I. HEADLINE ............................................................................................................................................. 7 
II. COMPETETIVE LANDSCAPE............................................................................................................. 7 
SWOT ANALYSIS................................................................................................................................................. 9 
1. Strengths ............................................................................................................................................... 9 
2. Weakness .............................................................................................................................................. 9 
3. Opportunities ...................................................................................................................................... 10 
4. Threats ................................................................................................................................................. 10 
STRATEGIC CAMPAIGN DECISIONS ............................................................................................................ 11 
OBJECTIVES................................................................................................................................................... 11 
I. Target Audience...................................................................................................................................... 11 
I. Decision Maker Grid............................................................................................................................... 12 
II. MARKET NEEDS ..................................................................................................................................... 13 
III. MARKET TRENDS............................................................................................................................... 13 
IV. BRAND POSITIONING ........................................................................................................................ 14 
PRODUCT MIX .................................................................................................................................................... 15 
I. Original Recipe Chicken........................................................................................................................ 15 
II. Sandwiches and Toasted Lines ........................................................................................................... 15 
MARKETING MIX................................................................................................................................................ 17 
I. PRODUCT................................................................................................................................................. 17 
II. PRICING.................................................................................................................................................... 18 
III. PROPOSITION ......................................................................................................................................... 18 
IV. PLACE ...................................................................................................................................................... 18 
COMPETETOR’S BACKGROUND ................................................................................................................... 19 
I. JOLLIBEE ............................................................................................................................................ 19
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
II. MCDONALD......................................................................................................................................... 19 
CURRENT MARKETING CAMPAIGN ................................................................. Error! Bookmark not defined. 
I. OBJECTIVES....................................................................................................................................... 22 
II. STRATEGIES ...................................................................................................................................... 22 
III. Budget Allocation .............................................................................................................................. 23 
PUBLIC RELATIONS ......................................................................................................................................... 24 
I. OVERVIEWS........................................................................................................................................ 24 
II. OBJECTIVES....................................................................................................................................... 24 
III. STRATEGIES ...................................................................................................................................... 24 
DIGITAL MARKETING ....................................................................................................................................... 25 
I. OVERVIEW .......................................................................................................................................... 25 
II. DIRECT MARKETING OBJECTIVES ............................................................................................... 25 
III. MARKETING TACTICS ...................................................................................................................... 25 
CURRENT MARKETING CAMPAIGN .............................................................................................................. 19 
I. EMAIL TEMPLATE ADVERTIZING .................................................................................................. 26 
II. SOCIAL MEDIA CAMPAIGN ............................................................................................................. 26 
SALES PROMOTION ......................................................................................................................................... 27 
I. OVERVIEW .......................................................................................................................................... 27 
II. OBJECTIVE ......................................................................................................................................... 27 
III. STRATEGIES ...................................................................................................................................... 27 
IV. RECOMMENDATION ......................................................................................................................... 27 
CONCLUSION ..................................................................................................................................................... 28 
BIBLIOGRAPHY ................................................................................................................................................. 29
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
EXECUTIVE SUMMARY 
This is an Integrated Marketing Communication Plan for KFC Corporation a 
company under HEUBLEIN, INC. The plan will cover marketing communication 
strategies that are specific for Philippine market. 
KFC is currently sharing its market to brands like McDonald’s and Jollibee for 
under Chicken Dishes category. Garnering 30% share in 2009. 
Currently, the leading fast food chain industries (Mc Donald’s and Jollibee) are all 
investing in advertizing. This marketing communication plan aims to make KFC 
stand out from the competition by improving current advertising perspective to 
make it more appealing to the market in efficient and effective way. 
To achieve this, a new tagline will be introduced and all other marketing effort 
under it such as merchandizing, online marketing and events. The coverage of the 
integrated marketing plan will evolve in the theme “so good” to further develop 
the appeal of the brand. To make the KFC brand more impactful, personifying the 
brand message to make it more appealing to target market (working adults) - 
which is associated with. 
In serving the chosen market of the brand all the advertisement will emphasize the 
value of “relationship”- it’s either with family or with friends serving in a bucket is 
streetwise decision. This proposition will manifest to press releases and support 
materials created for KFC. 
In strengthening the proposition of “relationship” through marketing channels and 
efforts will secure brand loyalty and brand switchers.
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
HISTORY 
1890 – Hardland Sanders is born just outside Henryville, Indiana 
1936 - Kentucky Governor Ruby Laffoon makes Harland Sanders an honorary 
Kentucky Colonel in recognition of his contributions to the state's cuisine. 
1940 - Birthdates of the Original Recipe. 
1952 - He Colonel begins actively franchising his chicken business by traveling 
from town to town and cooking batches of chicken for restaurant owners and 
employees. 
The Colonel awards Pete Harman of Salt Lake City with the first KFC franchise. A 
handshake agreement stipulates a payment of a nickel to Sanders for each 
chicken sold. 
1957 - Kentucky Fried Chicken first sold in buckets. 
1964- Kentucky Fried Chicken has more than 600 franchised outlets in the United 
States, Canada and the first overseas outlet, in England. 
Sanders sell his interest in the U.S. Company for $2 million to a group of investors 
headed by John Y. Brown Jr., future governor of Kentucky. The Colonel remains a 
public spokesman for the company. 
1966 - The Kentucky Fried Chicken Corporation goes public. 
1967 – KFC Philippines started its operation in 1967; it was managed by different 
franchisees 
1994 – Manuel U Agustine obtained the sole franchise over the sale distribution of 
KFC products locally, under corporate KFC Quick Service restaurants
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
2008 - The Colonel has a new look! KFC updates one of the most recognized, 
respected and beloved brand icons with a new logo. The new logo depicts Colonel 
Sanders with his signature string tie, but for the first time, replaces his classic 
white, double-breasted suit with a red apron. The apron symbolizes the home-style 
culinary heritage of the brand and reminds customers that KFC is always in the 
kitchen cooking delicious, high-quality, freshly prepared chicken by hand, just the 
way Colonel Sanders did 50 years ago.
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
SITUATION ANALYSIS 
HEADLINE 
 2014 KFC China, sales crash 36% in April on bird flu scares. 
 KFC is investing their marketing effort through online and 
television advertisement. Taking media personalities such as 
Doug Kramer of PBA and the partnership of Daniel Padilla and 
Kathleen Bernardo. 
 China suspends McDonald's and KFC's meat supplier. 
COMPETETIVE LANDSCAPE 
 KFC was ranked #6 out of 50 fast food restaurant in United States 
with sales exceeding $4.3M and leading in chicken dish category 
having 55.2 % market share. 
 By 2000, KFC grew to 11,000 locations in 85 countries, under the 
brand new ownership Yum Brand previously known as Tricon 
Global Restaurant with 30,000 outlets. 
 When the market becomes saturated over fast food chain, 
diversifying in other country has been needed. And by 2002 Yum 
Brand acquires KFC along with other fast food chain with chicken 
category. 
 January 1, 2014, Yum Brand will combine yum brand Inc division, 
for KFC, Pizza hut and Taco bell excluding India and china, as 
strategic growth reform. Changes in leadership structure which 
enable the retirement and shuffle of leadership to global 
divisions.
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
 Currently KFC has over 13,900 restaurants, with 4000 in USA and 
more than 9000 outside its domain and 100 in China and India. 
 KFC is still the Market Leader under chicken category in 
emerging market such as Indonesia, Vietnam, Malaysia and 
Thailand. And investing its portfolio in emerging market like 
Russia, Turkey and South Africa. As Russia Market is growing 
with the aim of 400 stores by 
2014.
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
SWOT ANALYSIS 
Strengths 
- KFC has been in the industry for 25 years, which enable it to 
provide quality of products, services making it the Market Leader 
and trusted in chicken category. 
- Integration to Online Medias, such as website, ecommerce 
options, twitter with 601K followers, facebook with 34M likes, 
YouTube, 8,051 subscribers and Instagram 100k followers, 
allowing it to provide online market to easily access the products 
and services. 
- Diversifying its portfolio into un-top and emerging markets 
around the world and considering expanding to large areas such 
as China and India. 
- Strengthening its partnership to personalities that would 
promote KFC Corporation’s products and services, in both online 
and television. 
- Changes in leadership to further pave way to new ideas and 
innovation as strategic move. 
Weakness 
- 25 years allow under dogs in fast food chain industries to pile up 
and compete with KFC. Some compete in different category such 
as sandwiches. 
- Integration to online media will make KFC accessible to online 
basher that could easily tarnish their reputation. 
- Since KFC need to compete to local brands that is been there for 
years, The company also need to adjust base on the preference of 
the market to beat the local competition. 
- Changes in structure means adjustments in the system, gaining 
trust of people in the organization and trust of stakeholders.
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
Opportunities 
- The emerging markets could help the growth of the brand. 
- The technology could provide speed to its workforce and reach to 
its user. 
- Emerging personality online could help KFC promote its product 
lower than T.V personalities. 
- Globalization can bring different people to the organization and 
different ideas that could help KFC’s growth. 
Threats 
- The emerging markets have culture to consider in their 
expansion that could slow their growth. 
- Technology could be replicated or depreciated; it would also be 
costly to invest into because it is fast changing. 
- Preferences of personality online could change from time to time 
because of other influence. 
- Language barrier and culture barrier could be a seen as threat.
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
STRATEGIC CAMPAIGN DECISIONS 
OBJECTIVES 
- Improve online presence to brand awareness capturing online 
market 
- Develop Marketing program that will engage consumers using 
different marketing communication tools by the end of 4th 
quarter. 
I. Target Audience 
Target Group Attribute Purchase Rationales 
Working 
- 25-35 working 
professionals 
professionals 
- -rushing to go to work 
- A segment of family or 
friends 
- They could not 
cook for their 
family hence they 
takeout instead. 
- They work more 
than allotted time 
hence they need 
heavy meals 
Students - College students taking 
their lunch outside with 
friends 
- Likes to hang- out with 
friends and preferred 
good ambiance 
- Student study hard 
enough to grab fast 
meals. 
- They enjoy 
company of friends 
hence more likely 
to purchase meals. 
The primary target audience of Kentucky fried chicken would be the working 
class, between 25-35 years old where they need to dealt with fast pace day to 
day activities weather it’s for work or hang-out with friends. They need to buy 
food from fast food chain to catch up with work, to avoid skipping meals.
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
The working sector also needs to take out food because; they are already 
exhausted from day to day activities and taking out would allow them to just 
relax after work. They are either mom who would like to take home food for 
the family meal or friends who would buy to save for the next meal. 
Demand for fast food meals is rampant in the cities where fast pace living is 
occurring and thus needs for takeout meals, to attend in other responsibilities. 
To tap the demand for online growth for global reach, the marketing 
communication plan will emphasize the benefit of online and offline marketing 
for KFC chains. 
Working Professionals – They are the one who is working more than 40 
hours per week and take OT for their job. They don’t have much time to eat 
breakfast in the morning because they rush to work and don’t have much time 
to cook dinner either hence prefers to takeout food. 
Some of them take out some lunch outside the workplace for the ambiance 
reason and for new scenery out of the stressful set up of the working place. 
Student- Student taking lunch would somehow prefer to take lunch in KFC 
because of the services.KFC servers its meal in a dine-in, fresh from the oven 
with side dishes that would satisfy customers craving. 
I. Decision Maker Grid 
These are the roles of decision makers when it comes to deciding what and 
how to order: 
Initiator A person working in a demanding job such 
as, call centers, sales and marketing, They 
are the one that needs fast and easy access to 
meals and majority of them are 
professionals. 
Influencer T.V personalities that advertise in billboards, 
bus advertisements, subway stations, radios and
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
flyers. 
Decider and Purchaser 
Person who works is the decider as they are the 
one who prefer base on needs and wants in fast 
food chains. 
Consumer They are the one who purchase the item either 
for friends or family member. 
II. MARKET NEEDS 
KFC is needed by the market because of its serving that satisfies the taste buds of the 
customer. The serving of KFC chicken is fresh and juicy; with graving that suits the taste 
buds of its custom. The fully loaded with salad mush potato fries and coleslaw and other 
garnish dishes would definitely satisfy the customer who after long hours of work would just 
grab it for a meal. 
Student on the other hands who after long hours of school would just like to go to KFC with 
friends or classmates. They would seek KFC because they would like to enjoy chatting or 
doing homework with friends while grabbing some bite of KFC chicken and enjoy servings 
and more bite from other dishes. 
III. MARKET TRENDS 
Professionals would just like to takeout food before and after work, because of the busy 
schedule now a days, people don’t get a lot of work done at home including cooking and 
preparing meals.KFC has everything that is needed for a meal, They could order bucket for 
take-home after work and still enjoy it with their whole family or with buddies. 
Students are also a good target for this because they are the one who loves to enjoy meals 
with friends after work. They like to do assignments while enjoying with buddies. And the 
more they study the more they need to eat with the limited budget they have as an allows 
they need kfc meals.
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
IV. BRAND POSITIONING 
“sogood” - is current brand position of KFC. It is stressing out the taste of the 
chicken they serve with goodness to friends and family, giving the value of 
goodness in KFC’s servings, giving consumer the greater value of their money. 
The campaign will capitalize on being the top of the mind among other food chain 
brands persevered as the pioneer, tasted and trusted chicken chain in the 
industry. 
The IMC campaign will focus in achieving brand attitude and purchase intention 
objectives. The campaign will stimulate recognition through proving visual package 
association with brand, through print advertisement, point of purchase advertising, 
likewise through social media campaigns, hastags, images and logos. 
The IMC campaign will focus on achieving brand usage and brand loyalty that will 
persuade consumer to purchase KFC products, enjoy their services and eliminate 
competition and still be number one in the market.
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
PRODUCT MIX 
Currently, KFC has 11 Product Lines offers namely 
 The chicken 
 boxed meals 
 bucket meals 
 Sandwiches and toasted Line 
 bowl snack 
 fixins 
 salads 
 Krushers 
 Desert and Breakfast 
All the product of KFC prices ranges and all service in chicken. 
I. Original Recipe Chicken 
A chicken dish makes KFC taste so good, it is the original signature recipe that makes 
customers comes back. The recipe is a world famous recipe that never changes regardless 
of the location of the store. 
Other innovations such as the graving to suit the taste buds of the country they serving are 
invented, while complimenting the KFC chicken recipe. 
KFC also take pride of serving freshly made chicken, where the chicken fresh from the pan 
are served to ensure fresh taste and juiciness. 
II. Sandwiches and Toasted Lines 
KFC is also known for serving sandwiches; these sandwiches are all made of chicken as a 
main filling such as Zinger made of hot and spicy chicken fillet, Chicken burger, Cali Maki 
Twister, Pizza Twister, Chicken Fillet, BBQ Chicken Burger.
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
III. Boxed Meal 
KFC is also known for serving sandwiches; these sandwiches are all made of chicken as a 
main filling such as Zinger made of hot and spicy chicken fillet, Chicken burger, Cali Maki 
Twister, Pizza Twister, Chicken Fillet.BBQ Chicken Burger. 
Products of KFC rate from 90 to 1200, and people can enjoy all the added value meals 
that was included in it.
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
MARKETING MIX 
The most recent campaign of KFC is an advocacy campaign “Pass the red 
cup” campaign which includes actors such as Christina Aguilera. The 
intention of the campaign is to end hunger in the world. 
Yum started the campaign to challenge corporations to be concerned with 
hunger rate and by placing food on their table will help people. 
KFC also use print out flyers, social media and website for their marketing 
effort. 
I. PRODUCT 
KFC offers different product propositions, which includes buckets meals 
with up sell side dishes such as follows: 
 Mashed Potato 
 Cole Slaw 
 Mac & Cheese 
 Wedge 
 Green Beans 
 Biscuits 
 Whole Kernel Corn 
 Corn on the Cob 
KFC serving are complete set of meals with drinks and side dishes, they 
have craving that suit the taste buds of the market, aside from wide 
variety of options they also serve bucket which the target market needs, 
when they decide to take out food for take home. 
Further, KFC serving is fast and reliable.
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
Added value of the KFC, One of kfc’s best offering would be that they offer a 
center that allows people to contact them and delivery services. 
II. PRICING 
Major product of KFC ranges from PHP 1200- PHP59 from different category, 
though the pricing of KFC are higher than other fast food chain, with the 
combination of products and services. 
An extra offer that makes them more competitive would be the salad fries, potato 
and coleslaw, brownies, cheesecake and mousse. 
III. PROPOSITION 
The proposition KFC offers would be the Nutritional value of its serving, the 
freshness, health cautiousness it offers to customers. 
It also offers different products in its website that allows anyone to see how 
much nutrition they get from its meals. 
As for services, it allows people to contact them through their centers, and 
delivery services. 
IV. PLACE 
Places where KFC is available would be near schools and offices hence the 
passerby could easily locate the store for a take orders. 
It is also available in different distribution channels such as Malls, since people 
goes to malls more often, after class for student and after work for working 
professionals. 
The definition of the KFC from the rest of other distribution channel would be 
their nice friendly environment setting where they can relax and unwind with 
friends.
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
COMPETETOR’S BACKGROUND 
JOLLIBEE 
The original owner tony tan and his family opened a Ice cream parlor. In 1975. In 1978, 
he and his siblings engaged the services of a management Consultant Manuel Lumba, 
who shifted the business focus from ice cream to hotdogs after his studies showed a 
much larger market waiting to be served.Lumba was Tan’s last business and 
management mentor. 
Throughout its three decade history, Jollibee became a success enjoying rapid growth 
and already open different branches worldwide. 
MCDONALD 
The mcdonald Corporation is the world’s largest chain of fast food chain of restaurant 
serving million of customers worldwide with 35,000 outlets.The company began in 
1940 started by rey kroc joined the company as a franchisee agent in 1955. 
He subsequently purchased the chain from mc donald brothers and oversaw its world 
wide growth.. 
KFC is currently targeting same market and enjoying about 30% of the Marketshare. 
Though they offer the same product line the company differs by sticking in their 
original recipe which is chicken with graving. 
Jolibee on the otherhand, are also competing with the same line of product by 
providing wide variety of choices like BBQ chicken and more.
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
CURRENT MARKETING CAMPAIGN 
Unlike the mother company, KFC doesn’t have an ecommerce platform 
where people could purchase products of KFC. 
However, an added value proposition would be that they place contact 
centers for people who would like to purchase products. These services 
give convenience to customers as they could easily be contacted likewise 
delivery services. 
The disadvantage of this strategy would be the availability of the agents. 
Since, there are more people are into online purchases, they might as well 
allow the customer to purchase the products through their own platform, this 
would give them advantage as they could purchase one click away.
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
Currently KFC is promoted in different media such as news paper, social 
platform and more. 
KFC is currently running its promotional effort to different media such as TV 
advertisement, website and print advertisement like news paper, coupons 
and social media. 
For TV advertisement they have “passtheredcup” where they take two 
personalities like Daniel Padilla and Kathryn Bernardo are two people that
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
could attract young generation to participate to a cause, likewise to make 
sure that their wholesome image could attract more participants. 
OBJECTIVES 
 To capture the 26% of shifting market from television to online. 
 Using social media for wider reach 
 Utilize outdoor advertising to target potential customers and passerby. 
STRATEGIES 
 Magazines for advertisements. 
 Banner that integrates to flyers and brochures. 
 Radio stations, Bus Wrap and Billboards. 
Flyers – are marketing tactics that KFC will use. It will create presence to 
different strategic places, from places like malls to traffic area. 
Magazine – is also effective way to market because of its capabilities to 
reach audience. Several magazines to target would be the following: 
 Social Media Strategy 
 Facebook – Paid advertisement 
 Twitter – Paid advertisement 
 Instagram – paid advertisement
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
Budget Allocation 
The following are the breakdown of advertizing budget 
Allocation Specification Price Supplier 
Magazine $2,535 $2,535x3 
Flyers (10.98" x 8.5") 
2000pcs 
$424.99
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
PUBLIC RELATIONS 
OVERVIEWS 
KFC public relations effort will focus on earning positive media coverage for 
their advertizing placement and its advocacy to support peace, through 
social media and offline marketing campaign. 
OBJECTIVES 
 Increase awareness about current event in Gaza strip that will run for 
12 months. 
 Positive campaign toward its advocacy of peace and generate 
participation from the target market by 
 Positive feedback about its current event. 
STRATEGIES 
 Press Releases – sending press releases prior to the start of 
Marketing campaign, sending press releases to media such as , manila 
bulletin , Philippine star, search engines such as yahoo news and 
Google news and bloggers. 
 Radio Station – Every 7- 9 A.M. In the morning, shout-out from 
different radio station.
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
DIGITAL MARKETING 
OVERVIEW 
Digital Marketing is a portion of integrated marketing communications 
campaign for KFC that will involve Search Engine Optimization, Cross 
promotion, Social Media Marketing and email marketing. 
DIRECT MARKETING OBJECTIVES 
 To ensure that the online market will receive KFC latest events, 
menu and news regarding their product and service offer on time. 
 Create reputation to target market through social medias 
 Promoting the products and services through indirect target 
competitor. 
 To increase in sales by 25% by the end of 4th quarter. 
MARKETING TACTICS 
The company will utilize its market through subscription pages that will 
allow market to subscribe to KFC. It will also allow people who orders 
online to receive same email as the subscribers.
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
EMAIL TEMPLATE ADVERTIZING 
To further create alliance to other network and channels, KFC would gather 
email addresses and shall do cross promotion to secondary competitors 
who render same market but serve different products. Such competitor 
would be Wendy’s, Max’s, Big Burger and More… 
SOCIAL MEDIA CAMPAIGN 
This social media campaign will allow people to create awareness about 
KFC. A banner would be up and running until the 4th quarter of the year. All 
the post is with regards to current, events from different social media 
websites such as facebook, twitter, instagram and site. 
All the post in social media websites are about kfc events and updates. 
These involve all the bad and good campaigns with regards to the company. 
It would be consistently posted in all social media sites.
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
SALES PROMOTION 
OVERVIEW 
Sales promotion will allow gaining awareness about different program and 
events of KFC, such as print advertisement, events, buckets, gift certificate 
and referrals, campus tour and more. 
OBJECTIVE 
 Create awareness and gain market share in through areas that 
is not reach by other marketing media. 
STRATEGIES 
 KFC will continue giving bucket meals to its customer. 
They will allow, referral form would come from KFC online 
subscriptions. They will continue to improve their online 
distributions on a weekly if not bi weekly send out. 
RECOMMENDATION 
To further utilize the promotion media of KFC and reach wide range of 
audience. The passerby and the digital audience would be the target, 
persuading them to subscribe and participate in the twitting, liking in 
facebook, instagram campaign and more..
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
CONCLUSION 
Final differentiation of the product from its competitor is very important it 
gives them the values of services and the campaign. 
Integrating to online is the best move of KFC, allowing people to access 
their product and services to online user. This will give people to reach large 
audience, likewise to serve their target market more conveniently. 
Improving the website from its current website to an ecommerce website 
that would allow market at home to order online would be a great benefit 
,for kfc because target market could contact them more. 
Aside from, ecommerce like website they should also consider, subscription 
pages where people could subscribe to their latest events, promos and 
news. 
Lastly, kfc would hound success through combination of offline and online 
campaign; they just need to maximize their resources to ensure that they 
could achieve their goals.
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
BIBLIOGRAPHY 
Source: http://www.kfc.com.ph/history 
Head Line 
http://business.inquirer.net/176082/chickensad-kfc-jollibee-fight-the-chicken-war 
http://business.inquirer.net/121561/kfc-china-sales-crash-36-in-april-on-bird-flu-fears 
http://www.mb.com.ph/nba-star-leads-kfc-shootout/ 
http://www.juanmanilaexpress.com/san-miguel-beermen-doug-kramer-toronto-raptors-demar-derozan- 
kfc-fully-loaded-shootout/ 
SITUATION ANALYSIS 
http://business.inquirer.net/121561/kfc-china-sales-crash-36-in-april-on-bird-flu-fears 
http://www.showbiznest.com/2013/01/daniel-padilla-for-kfc-streetwise.html 
http://www.hoo.ph/2013/04/08/nba-and-kfc-announce-multi-year-marketing-partnership-expansion/ 
http://www.philstar.com/sports/512539/kfc-renews-support-pba-rp-cup 
http://www.exampleessays.com/viewpaper/89405.html 
http://en.wikipedia.org/wiki/KFC 
http://www.yum.com/brands/kfc.asp 
COMPETETORS & BACKGROUND 
http://www.gmanetwork.com/news/story/348508/economy/companies/jollibee-reports-2013-net-income- 
up-25-p100b-sales-mark-breached 
http://www.strategicmanagementinsight.com/swot-analyses/kfc-swot-analysis.html 
http://www.kfc.com 
http://popeyes.com/ 
http://www.chick-fil-a.com/Company/Highlights-Fact-Sheets 
http://www.fastfoodmenuprices.com/kfc-prices/ 
Social Media 
http://www.bhatkallys.com/user-articles/raising-children-islam-raise-children-responsible-muslim-adults/ 
http://www.stitcher.com/stitcher-list/business-and-industry-podcasts-top-shows 
http://www.neuron-webagency.com/shop/eng/email-templates-packages-for-marketing-and-newsletter/ 
sale/SALES70_01 
Media Objectives 
http://www.socialmediatoday.com/content/blogconomy-blogging-stats-infographic 
http://www.inquirer.com.ph/pdf/pdi_classified_rates.pdf 
Online Advertisement 
http://digiday.com/publishers/what-online-ads-really-cost/ 
PUBLIC RELATIONS 
http://www.jeffbullas.com/2012/07/24/72-fascinating-social-media-marketing-facts-and-statistics-for- 
2012/
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IMC 201 Miriam College Foundation Inc. 
KFC – Integrated Marketing Communication Plan 
Budget Allocation 
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KFC Marketing Plan Targets Working Adults

  • 1. 1 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan Integrated Marketing Communication Plan Submitted by Maria Karen Zubiri
  • 2. 2 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan Table of Contents EXECUTIVE SUMMARY ...................................................................................................................................... 4 HISTORY................................................................................................................................................................ 5 SITUATION ANALYSIS........................................................................................................................................ 7 I. HEADLINE ............................................................................................................................................. 7 II. COMPETETIVE LANDSCAPE............................................................................................................. 7 SWOT ANALYSIS................................................................................................................................................. 9 1. Strengths ............................................................................................................................................... 9 2. Weakness .............................................................................................................................................. 9 3. Opportunities ...................................................................................................................................... 10 4. Threats ................................................................................................................................................. 10 STRATEGIC CAMPAIGN DECISIONS ............................................................................................................ 11 OBJECTIVES................................................................................................................................................... 11 I. Target Audience...................................................................................................................................... 11 I. Decision Maker Grid............................................................................................................................... 12 II. MARKET NEEDS ..................................................................................................................................... 13 III. MARKET TRENDS............................................................................................................................... 13 IV. BRAND POSITIONING ........................................................................................................................ 14 PRODUCT MIX .................................................................................................................................................... 15 I. Original Recipe Chicken........................................................................................................................ 15 II. Sandwiches and Toasted Lines ........................................................................................................... 15 MARKETING MIX................................................................................................................................................ 17 I. PRODUCT................................................................................................................................................. 17 II. PRICING.................................................................................................................................................... 18 III. PROPOSITION ......................................................................................................................................... 18 IV. PLACE ...................................................................................................................................................... 18 COMPETETOR’S BACKGROUND ................................................................................................................... 19 I. JOLLIBEE ............................................................................................................................................ 19
  • 3. 3 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan II. MCDONALD......................................................................................................................................... 19 CURRENT MARKETING CAMPAIGN ................................................................. Error! Bookmark not defined. I. OBJECTIVES....................................................................................................................................... 22 II. STRATEGIES ...................................................................................................................................... 22 III. Budget Allocation .............................................................................................................................. 23 PUBLIC RELATIONS ......................................................................................................................................... 24 I. OVERVIEWS........................................................................................................................................ 24 II. OBJECTIVES....................................................................................................................................... 24 III. STRATEGIES ...................................................................................................................................... 24 DIGITAL MARKETING ....................................................................................................................................... 25 I. OVERVIEW .......................................................................................................................................... 25 II. DIRECT MARKETING OBJECTIVES ............................................................................................... 25 III. MARKETING TACTICS ...................................................................................................................... 25 CURRENT MARKETING CAMPAIGN .............................................................................................................. 19 I. EMAIL TEMPLATE ADVERTIZING .................................................................................................. 26 II. SOCIAL MEDIA CAMPAIGN ............................................................................................................. 26 SALES PROMOTION ......................................................................................................................................... 27 I. OVERVIEW .......................................................................................................................................... 27 II. OBJECTIVE ......................................................................................................................................... 27 III. STRATEGIES ...................................................................................................................................... 27 IV. RECOMMENDATION ......................................................................................................................... 27 CONCLUSION ..................................................................................................................................................... 28 BIBLIOGRAPHY ................................................................................................................................................. 29
  • 4. 4 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan EXECUTIVE SUMMARY This is an Integrated Marketing Communication Plan for KFC Corporation a company under HEUBLEIN, INC. The plan will cover marketing communication strategies that are specific for Philippine market. KFC is currently sharing its market to brands like McDonald’s and Jollibee for under Chicken Dishes category. Garnering 30% share in 2009. Currently, the leading fast food chain industries (Mc Donald’s and Jollibee) are all investing in advertizing. This marketing communication plan aims to make KFC stand out from the competition by improving current advertising perspective to make it more appealing to the market in efficient and effective way. To achieve this, a new tagline will be introduced and all other marketing effort under it such as merchandizing, online marketing and events. The coverage of the integrated marketing plan will evolve in the theme “so good” to further develop the appeal of the brand. To make the KFC brand more impactful, personifying the brand message to make it more appealing to target market (working adults) - which is associated with. In serving the chosen market of the brand all the advertisement will emphasize the value of “relationship”- it’s either with family or with friends serving in a bucket is streetwise decision. This proposition will manifest to press releases and support materials created for KFC. In strengthening the proposition of “relationship” through marketing channels and efforts will secure brand loyalty and brand switchers.
  • 5. 5 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan HISTORY 1890 – Hardland Sanders is born just outside Henryville, Indiana 1936 - Kentucky Governor Ruby Laffoon makes Harland Sanders an honorary Kentucky Colonel in recognition of his contributions to the state's cuisine. 1940 - Birthdates of the Original Recipe. 1952 - He Colonel begins actively franchising his chicken business by traveling from town to town and cooking batches of chicken for restaurant owners and employees. The Colonel awards Pete Harman of Salt Lake City with the first KFC franchise. A handshake agreement stipulates a payment of a nickel to Sanders for each chicken sold. 1957 - Kentucky Fried Chicken first sold in buckets. 1964- Kentucky Fried Chicken has more than 600 franchised outlets in the United States, Canada and the first overseas outlet, in England. Sanders sell his interest in the U.S. Company for $2 million to a group of investors headed by John Y. Brown Jr., future governor of Kentucky. The Colonel remains a public spokesman for the company. 1966 - The Kentucky Fried Chicken Corporation goes public. 1967 – KFC Philippines started its operation in 1967; it was managed by different franchisees 1994 – Manuel U Agustine obtained the sole franchise over the sale distribution of KFC products locally, under corporate KFC Quick Service restaurants
  • 6. 6 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan 2008 - The Colonel has a new look! KFC updates one of the most recognized, respected and beloved brand icons with a new logo. The new logo depicts Colonel Sanders with his signature string tie, but for the first time, replaces his classic white, double-breasted suit with a red apron. The apron symbolizes the home-style culinary heritage of the brand and reminds customers that KFC is always in the kitchen cooking delicious, high-quality, freshly prepared chicken by hand, just the way Colonel Sanders did 50 years ago.
  • 7. 7 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan SITUATION ANALYSIS HEADLINE  2014 KFC China, sales crash 36% in April on bird flu scares.  KFC is investing their marketing effort through online and television advertisement. Taking media personalities such as Doug Kramer of PBA and the partnership of Daniel Padilla and Kathleen Bernardo.  China suspends McDonald's and KFC's meat supplier. COMPETETIVE LANDSCAPE  KFC was ranked #6 out of 50 fast food restaurant in United States with sales exceeding $4.3M and leading in chicken dish category having 55.2 % market share.  By 2000, KFC grew to 11,000 locations in 85 countries, under the brand new ownership Yum Brand previously known as Tricon Global Restaurant with 30,000 outlets.  When the market becomes saturated over fast food chain, diversifying in other country has been needed. And by 2002 Yum Brand acquires KFC along with other fast food chain with chicken category.  January 1, 2014, Yum Brand will combine yum brand Inc division, for KFC, Pizza hut and Taco bell excluding India and china, as strategic growth reform. Changes in leadership structure which enable the retirement and shuffle of leadership to global divisions.
  • 8. 8 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan  Currently KFC has over 13,900 restaurants, with 4000 in USA and more than 9000 outside its domain and 100 in China and India.  KFC is still the Market Leader under chicken category in emerging market such as Indonesia, Vietnam, Malaysia and Thailand. And investing its portfolio in emerging market like Russia, Turkey and South Africa. As Russia Market is growing with the aim of 400 stores by 2014.
  • 9. 9 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan SWOT ANALYSIS Strengths - KFC has been in the industry for 25 years, which enable it to provide quality of products, services making it the Market Leader and trusted in chicken category. - Integration to Online Medias, such as website, ecommerce options, twitter with 601K followers, facebook with 34M likes, YouTube, 8,051 subscribers and Instagram 100k followers, allowing it to provide online market to easily access the products and services. - Diversifying its portfolio into un-top and emerging markets around the world and considering expanding to large areas such as China and India. - Strengthening its partnership to personalities that would promote KFC Corporation’s products and services, in both online and television. - Changes in leadership to further pave way to new ideas and innovation as strategic move. Weakness - 25 years allow under dogs in fast food chain industries to pile up and compete with KFC. Some compete in different category such as sandwiches. - Integration to online media will make KFC accessible to online basher that could easily tarnish their reputation. - Since KFC need to compete to local brands that is been there for years, The company also need to adjust base on the preference of the market to beat the local competition. - Changes in structure means adjustments in the system, gaining trust of people in the organization and trust of stakeholders.
  • 10. 10 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan Opportunities - The emerging markets could help the growth of the brand. - The technology could provide speed to its workforce and reach to its user. - Emerging personality online could help KFC promote its product lower than T.V personalities. - Globalization can bring different people to the organization and different ideas that could help KFC’s growth. Threats - The emerging markets have culture to consider in their expansion that could slow their growth. - Technology could be replicated or depreciated; it would also be costly to invest into because it is fast changing. - Preferences of personality online could change from time to time because of other influence. - Language barrier and culture barrier could be a seen as threat.
  • 11. 11 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan STRATEGIC CAMPAIGN DECISIONS OBJECTIVES - Improve online presence to brand awareness capturing online market - Develop Marketing program that will engage consumers using different marketing communication tools by the end of 4th quarter. I. Target Audience Target Group Attribute Purchase Rationales Working - 25-35 working professionals professionals - -rushing to go to work - A segment of family or friends - They could not cook for their family hence they takeout instead. - They work more than allotted time hence they need heavy meals Students - College students taking their lunch outside with friends - Likes to hang- out with friends and preferred good ambiance - Student study hard enough to grab fast meals. - They enjoy company of friends hence more likely to purchase meals. The primary target audience of Kentucky fried chicken would be the working class, between 25-35 years old where they need to dealt with fast pace day to day activities weather it’s for work or hang-out with friends. They need to buy food from fast food chain to catch up with work, to avoid skipping meals.
  • 12. 12 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan The working sector also needs to take out food because; they are already exhausted from day to day activities and taking out would allow them to just relax after work. They are either mom who would like to take home food for the family meal or friends who would buy to save for the next meal. Demand for fast food meals is rampant in the cities where fast pace living is occurring and thus needs for takeout meals, to attend in other responsibilities. To tap the demand for online growth for global reach, the marketing communication plan will emphasize the benefit of online and offline marketing for KFC chains. Working Professionals – They are the one who is working more than 40 hours per week and take OT for their job. They don’t have much time to eat breakfast in the morning because they rush to work and don’t have much time to cook dinner either hence prefers to takeout food. Some of them take out some lunch outside the workplace for the ambiance reason and for new scenery out of the stressful set up of the working place. Student- Student taking lunch would somehow prefer to take lunch in KFC because of the services.KFC servers its meal in a dine-in, fresh from the oven with side dishes that would satisfy customers craving. I. Decision Maker Grid These are the roles of decision makers when it comes to deciding what and how to order: Initiator A person working in a demanding job such as, call centers, sales and marketing, They are the one that needs fast and easy access to meals and majority of them are professionals. Influencer T.V personalities that advertise in billboards, bus advertisements, subway stations, radios and
  • 13. 13 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan flyers. Decider and Purchaser Person who works is the decider as they are the one who prefer base on needs and wants in fast food chains. Consumer They are the one who purchase the item either for friends or family member. II. MARKET NEEDS KFC is needed by the market because of its serving that satisfies the taste buds of the customer. The serving of KFC chicken is fresh and juicy; with graving that suits the taste buds of its custom. The fully loaded with salad mush potato fries and coleslaw and other garnish dishes would definitely satisfy the customer who after long hours of work would just grab it for a meal. Student on the other hands who after long hours of school would just like to go to KFC with friends or classmates. They would seek KFC because they would like to enjoy chatting or doing homework with friends while grabbing some bite of KFC chicken and enjoy servings and more bite from other dishes. III. MARKET TRENDS Professionals would just like to takeout food before and after work, because of the busy schedule now a days, people don’t get a lot of work done at home including cooking and preparing meals.KFC has everything that is needed for a meal, They could order bucket for take-home after work and still enjoy it with their whole family or with buddies. Students are also a good target for this because they are the one who loves to enjoy meals with friends after work. They like to do assignments while enjoying with buddies. And the more they study the more they need to eat with the limited budget they have as an allows they need kfc meals.
  • 14. 14 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan IV. BRAND POSITIONING “sogood” - is current brand position of KFC. It is stressing out the taste of the chicken they serve with goodness to friends and family, giving the value of goodness in KFC’s servings, giving consumer the greater value of their money. The campaign will capitalize on being the top of the mind among other food chain brands persevered as the pioneer, tasted and trusted chicken chain in the industry. The IMC campaign will focus in achieving brand attitude and purchase intention objectives. The campaign will stimulate recognition through proving visual package association with brand, through print advertisement, point of purchase advertising, likewise through social media campaigns, hastags, images and logos. The IMC campaign will focus on achieving brand usage and brand loyalty that will persuade consumer to purchase KFC products, enjoy their services and eliminate competition and still be number one in the market.
  • 15. 15 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan PRODUCT MIX Currently, KFC has 11 Product Lines offers namely  The chicken  boxed meals  bucket meals  Sandwiches and toasted Line  bowl snack  fixins  salads  Krushers  Desert and Breakfast All the product of KFC prices ranges and all service in chicken. I. Original Recipe Chicken A chicken dish makes KFC taste so good, it is the original signature recipe that makes customers comes back. The recipe is a world famous recipe that never changes regardless of the location of the store. Other innovations such as the graving to suit the taste buds of the country they serving are invented, while complimenting the KFC chicken recipe. KFC also take pride of serving freshly made chicken, where the chicken fresh from the pan are served to ensure fresh taste and juiciness. II. Sandwiches and Toasted Lines KFC is also known for serving sandwiches; these sandwiches are all made of chicken as a main filling such as Zinger made of hot and spicy chicken fillet, Chicken burger, Cali Maki Twister, Pizza Twister, Chicken Fillet, BBQ Chicken Burger.
  • 16. 16 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan III. Boxed Meal KFC is also known for serving sandwiches; these sandwiches are all made of chicken as a main filling such as Zinger made of hot and spicy chicken fillet, Chicken burger, Cali Maki Twister, Pizza Twister, Chicken Fillet.BBQ Chicken Burger. Products of KFC rate from 90 to 1200, and people can enjoy all the added value meals that was included in it.
  • 17. 17 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan MARKETING MIX The most recent campaign of KFC is an advocacy campaign “Pass the red cup” campaign which includes actors such as Christina Aguilera. The intention of the campaign is to end hunger in the world. Yum started the campaign to challenge corporations to be concerned with hunger rate and by placing food on their table will help people. KFC also use print out flyers, social media and website for their marketing effort. I. PRODUCT KFC offers different product propositions, which includes buckets meals with up sell side dishes such as follows:  Mashed Potato  Cole Slaw  Mac & Cheese  Wedge  Green Beans  Biscuits  Whole Kernel Corn  Corn on the Cob KFC serving are complete set of meals with drinks and side dishes, they have craving that suit the taste buds of the market, aside from wide variety of options they also serve bucket which the target market needs, when they decide to take out food for take home. Further, KFC serving is fast and reliable.
  • 18. 18 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan Added value of the KFC, One of kfc’s best offering would be that they offer a center that allows people to contact them and delivery services. II. PRICING Major product of KFC ranges from PHP 1200- PHP59 from different category, though the pricing of KFC are higher than other fast food chain, with the combination of products and services. An extra offer that makes them more competitive would be the salad fries, potato and coleslaw, brownies, cheesecake and mousse. III. PROPOSITION The proposition KFC offers would be the Nutritional value of its serving, the freshness, health cautiousness it offers to customers. It also offers different products in its website that allows anyone to see how much nutrition they get from its meals. As for services, it allows people to contact them through their centers, and delivery services. IV. PLACE Places where KFC is available would be near schools and offices hence the passerby could easily locate the store for a take orders. It is also available in different distribution channels such as Malls, since people goes to malls more often, after class for student and after work for working professionals. The definition of the KFC from the rest of other distribution channel would be their nice friendly environment setting where they can relax and unwind with friends.
  • 19. 19 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan COMPETETOR’S BACKGROUND JOLLIBEE The original owner tony tan and his family opened a Ice cream parlor. In 1975. In 1978, he and his siblings engaged the services of a management Consultant Manuel Lumba, who shifted the business focus from ice cream to hotdogs after his studies showed a much larger market waiting to be served.Lumba was Tan’s last business and management mentor. Throughout its three decade history, Jollibee became a success enjoying rapid growth and already open different branches worldwide. MCDONALD The mcdonald Corporation is the world’s largest chain of fast food chain of restaurant serving million of customers worldwide with 35,000 outlets.The company began in 1940 started by rey kroc joined the company as a franchisee agent in 1955. He subsequently purchased the chain from mc donald brothers and oversaw its world wide growth.. KFC is currently targeting same market and enjoying about 30% of the Marketshare. Though they offer the same product line the company differs by sticking in their original recipe which is chicken with graving. Jolibee on the otherhand, are also competing with the same line of product by providing wide variety of choices like BBQ chicken and more.
  • 20. 20 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan CURRENT MARKETING CAMPAIGN Unlike the mother company, KFC doesn’t have an ecommerce platform where people could purchase products of KFC. However, an added value proposition would be that they place contact centers for people who would like to purchase products. These services give convenience to customers as they could easily be contacted likewise delivery services. The disadvantage of this strategy would be the availability of the agents. Since, there are more people are into online purchases, they might as well allow the customer to purchase the products through their own platform, this would give them advantage as they could purchase one click away.
  • 21. 21 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan Currently KFC is promoted in different media such as news paper, social platform and more. KFC is currently running its promotional effort to different media such as TV advertisement, website and print advertisement like news paper, coupons and social media. For TV advertisement they have “passtheredcup” where they take two personalities like Daniel Padilla and Kathryn Bernardo are two people that
  • 22. 22 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan could attract young generation to participate to a cause, likewise to make sure that their wholesome image could attract more participants. OBJECTIVES  To capture the 26% of shifting market from television to online.  Using social media for wider reach  Utilize outdoor advertising to target potential customers and passerby. STRATEGIES  Magazines for advertisements.  Banner that integrates to flyers and brochures.  Radio stations, Bus Wrap and Billboards. Flyers – are marketing tactics that KFC will use. It will create presence to different strategic places, from places like malls to traffic area. Magazine – is also effective way to market because of its capabilities to reach audience. Several magazines to target would be the following:  Social Media Strategy  Facebook – Paid advertisement  Twitter – Paid advertisement  Instagram – paid advertisement
  • 23. 23 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan Budget Allocation The following are the breakdown of advertizing budget Allocation Specification Price Supplier Magazine $2,535 $2,535x3 Flyers (10.98" x 8.5") 2000pcs $424.99
  • 24. 24 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan PUBLIC RELATIONS OVERVIEWS KFC public relations effort will focus on earning positive media coverage for their advertizing placement and its advocacy to support peace, through social media and offline marketing campaign. OBJECTIVES  Increase awareness about current event in Gaza strip that will run for 12 months.  Positive campaign toward its advocacy of peace and generate participation from the target market by  Positive feedback about its current event. STRATEGIES  Press Releases – sending press releases prior to the start of Marketing campaign, sending press releases to media such as , manila bulletin , Philippine star, search engines such as yahoo news and Google news and bloggers.  Radio Station – Every 7- 9 A.M. In the morning, shout-out from different radio station.
  • 25. 25 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan DIGITAL MARKETING OVERVIEW Digital Marketing is a portion of integrated marketing communications campaign for KFC that will involve Search Engine Optimization, Cross promotion, Social Media Marketing and email marketing. DIRECT MARKETING OBJECTIVES  To ensure that the online market will receive KFC latest events, menu and news regarding their product and service offer on time.  Create reputation to target market through social medias  Promoting the products and services through indirect target competitor.  To increase in sales by 25% by the end of 4th quarter. MARKETING TACTICS The company will utilize its market through subscription pages that will allow market to subscribe to KFC. It will also allow people who orders online to receive same email as the subscribers.
  • 26. 26 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan EMAIL TEMPLATE ADVERTIZING To further create alliance to other network and channels, KFC would gather email addresses and shall do cross promotion to secondary competitors who render same market but serve different products. Such competitor would be Wendy’s, Max’s, Big Burger and More… SOCIAL MEDIA CAMPAIGN This social media campaign will allow people to create awareness about KFC. A banner would be up and running until the 4th quarter of the year. All the post is with regards to current, events from different social media websites such as facebook, twitter, instagram and site. All the post in social media websites are about kfc events and updates. These involve all the bad and good campaigns with regards to the company. It would be consistently posted in all social media sites.
  • 27. 27 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan SALES PROMOTION OVERVIEW Sales promotion will allow gaining awareness about different program and events of KFC, such as print advertisement, events, buckets, gift certificate and referrals, campus tour and more. OBJECTIVE  Create awareness and gain market share in through areas that is not reach by other marketing media. STRATEGIES  KFC will continue giving bucket meals to its customer. They will allow, referral form would come from KFC online subscriptions. They will continue to improve their online distributions on a weekly if not bi weekly send out. RECOMMENDATION To further utilize the promotion media of KFC and reach wide range of audience. The passerby and the digital audience would be the target, persuading them to subscribe and participate in the twitting, liking in facebook, instagram campaign and more..
  • 28. 28 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan CONCLUSION Final differentiation of the product from its competitor is very important it gives them the values of services and the campaign. Integrating to online is the best move of KFC, allowing people to access their product and services to online user. This will give people to reach large audience, likewise to serve their target market more conveniently. Improving the website from its current website to an ecommerce website that would allow market at home to order online would be a great benefit ,for kfc because target market could contact them more. Aside from, ecommerce like website they should also consider, subscription pages where people could subscribe to their latest events, promos and news. Lastly, kfc would hound success through combination of offline and online campaign; they just need to maximize their resources to ensure that they could achieve their goals.
  • 29. 29 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan BIBLIOGRAPHY Source: http://www.kfc.com.ph/history Head Line http://business.inquirer.net/176082/chickensad-kfc-jollibee-fight-the-chicken-war http://business.inquirer.net/121561/kfc-china-sales-crash-36-in-april-on-bird-flu-fears http://www.mb.com.ph/nba-star-leads-kfc-shootout/ http://www.juanmanilaexpress.com/san-miguel-beermen-doug-kramer-toronto-raptors-demar-derozan- kfc-fully-loaded-shootout/ SITUATION ANALYSIS http://business.inquirer.net/121561/kfc-china-sales-crash-36-in-april-on-bird-flu-fears http://www.showbiznest.com/2013/01/daniel-padilla-for-kfc-streetwise.html http://www.hoo.ph/2013/04/08/nba-and-kfc-announce-multi-year-marketing-partnership-expansion/ http://www.philstar.com/sports/512539/kfc-renews-support-pba-rp-cup http://www.exampleessays.com/viewpaper/89405.html http://en.wikipedia.org/wiki/KFC http://www.yum.com/brands/kfc.asp COMPETETORS & BACKGROUND http://www.gmanetwork.com/news/story/348508/economy/companies/jollibee-reports-2013-net-income- up-25-p100b-sales-mark-breached http://www.strategicmanagementinsight.com/swot-analyses/kfc-swot-analysis.html http://www.kfc.com http://popeyes.com/ http://www.chick-fil-a.com/Company/Highlights-Fact-Sheets http://www.fastfoodmenuprices.com/kfc-prices/ Social Media http://www.bhatkallys.com/user-articles/raising-children-islam-raise-children-responsible-muslim-adults/ http://www.stitcher.com/stitcher-list/business-and-industry-podcasts-top-shows http://www.neuron-webagency.com/shop/eng/email-templates-packages-for-marketing-and-newsletter/ sale/SALES70_01 Media Objectives http://www.socialmediatoday.com/content/blogconomy-blogging-stats-infographic http://www.inquirer.com.ph/pdf/pdi_classified_rates.pdf Online Advertisement http://digiday.com/publishers/what-online-ads-really-cost/ PUBLIC RELATIONS http://www.jeffbullas.com/2012/07/24/72-fascinating-social-media-marketing-facts-and-statistics-for- 2012/
  • 30. 30 IMC 201 Miriam College Foundation Inc. KFC – Integrated Marketing Communication Plan Budget Allocation https://www.google.com.ph/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&docid= ognl-jhkif33aM&tbnid=L1en3XfB-x0FVM:& ved=0CAMQjhw&url=http%3A%2F%2Fwww.webdesignerdepot.com%2F2013%2F10%2Fh ow-white-noise-affects-ux% 2F&ei=EcD2U8PfCpHkiwLHo4Aw&bvm=bv.73373277,d.cGE&psig=AFQjCNG2jX5vcShMOTjZoI agsT5yzarKlA&ust=1408766349805392 https://www.google.com.ph/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&docid= R_qSoovT1AuLgM&tbnid=TS2Aguk-7WjI-M:& ved=0CAQQjB0&url=http%3A%2F%2Fwww.huffingtonpost.co.uk%2F2011%2F11%2F10%2Fuk-rejects- big-brand-advertising_ n_1085518.html&ei=or_0U4jzCIGziwKQw4CwDw&psig=AFQjCNFTW7- CAEnWu17gL1AG2i_4BMK0eg&ust=1408634741315071 https://www.google.com.ph/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&docid= MZMcMuTAhgNOYM&tbnid=esJIEIe-wv12kM:& ved=0CAQQjB0&url=http%3A%2F%2Fwww.practicalecommerce.com%2Farticles%2F336 9-Ecommerce-Comes-to- Twitter&ei=8L_0U8LHD8qGjAKYiICgDg&psig=AFQjCNFPS50yTM1ZqEvnYx1T- 3kEVOQjrg&ust=1408635217675279 http://www.quirks.com/advertise/print/adrates.aspx