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MIKEWITTENSTEIN
AND THE STORYMINERS
®
TEAM
>  Global Customer Experience Consultant
> Innovator  > Designer  >  Owner, Storyminers
EXPERT BUSINESS SPEAKER
SPEAKER’SKIT
With over $1.5B in measured influence, audiences
benefit from Mike’s out-of-the-box thinking and
proven skills. His more than 400 presentations
and workshops have been the catalyst for customer
experience strategy and design around the world.
DOWNLOADPHOTO
Mike Wittenstein continues to innovate and bring new energy
to each and every speaking engagement. Using his own brand
of storytelling, Mike relates, captivates and illustrates the
potential of great customer experience for your business.
For leadership teams trying to figure out whether to start a
project or simply where to go from here, Mike uses a client-
vetted, structured outline to get the conversation going.
DOWNLOADPHOTO
> Intelligent Experiences
Participants will leave this jam-packed
presentation with energy, focus, excitement,
and examples.The kind they can use to ignite
conversations that lead to internal alignment
and positive change. Video examples are
customized for each industry or client.
How to ‘Apple-ize’ your Business
In this entertaining discussion, you will learn how
to deconstruct Apple’s customer service experience
and apply it to your own industry. Apple is at the
front-line of innovation, changing how entire
industries work. Get an in-depth perspective
on how to create valuable foundation principles
that you can apply to your own business plan.
Anticipation: Knowing Sooner Means
Serving Better at a Lower Cost
Wish that your organization had a “magic ball”
that could predict the future? Since there’s no
magic ball that we know of, Mike has created
simple principles that help you anticipate
and predict what your customers want. Being
proactive and ‘knowing sooner’can mean the
difference between success and mediocrity. In this
presentation, Mike uses vivid stories and dynamic
examples to show you how to enhance your
customer’s experience without breaking the bank.
Journey Mapping
Considered the foundation of customer experience,
journey mapping can be used to map the current
and future states of customer-focused businesses.
Mike takes this common technique to the
next level by including a complete overview,
guidelines, lively examples and custom-tailored
resources for your industry’s next event.
Store of the Future
In this lively keynote speech, retail leaders
and managers will learn how to create an
innovative business plan that sets their stores
apart from the rest. Mike explains how to
adapt your brand, engage employees, improve
the bottom line, and win the loyalty of new
customers, WITHOUT breaking the bank!
CX as a Business Strategy
Perfect for those looking for expert guidance and
insight into creating a strategy that resonates
with consumers.This interactive speech goes
beyond studying the average consumer, it brings
to light the thought process in creating innovative
tactics that win the hearts of consumers.
Lower Right Quadrant: Creating
Higher Value at Lower Cost
Most business people focus on the top-right
quadrant where cost and value are at their
highest. However, most customers want the
businesses that serve them, even luxury brands,
to be in the lower-right quadrant, where value
remains high yet costs are at their lowest. In this
engaging presentation, your team will learn the
importance of changing the business to better
meet customers’expectations with an emphasis
on low risk and low cost to the bottom line.
PROGRAMS
All speech topics
can be presented as
keynote, half-day or
full-day workshops.
>
>
>
>
>
>
> Using the latest examples of best
practices from around the world, Mike
delivers custom-crafted messages
that resonate from the boardroom to
the showroom. With humor, energy
and real-world anecdotes, he shines a
spotlight on the many elements, human,
technological, and environmental, that
affect the customer experience.
Having traveled extensively and studied internationally,
Mike speaks four languages (English, Spanish,
Portuguese, and Russian) and is sensitive to tuning
each message to be culturally relevant to his audience.
Mike travels globally from Atlanta, Georgia.
TRULY AN
INTERNATIONAL
EXPERIENCE
“The lecture given by Mr. Wittenstein was
rated the highest among all 25 speeches.
	The speech was not only rated the highest, but was widely appraised by
the participants, who not only appreciated its content but also the way of
presentation: very interactive and empathetic approach to the participants.”
- Aleksandra Schoen-Zmijowa, Director
Blu Business Media
TESTIMONIALS
“Mike Wittenstein has made an impact on
the businesses of my CEO-level audiences.
	I was especially impressed with the way he spontaneously offered spot-on
recommendations to those who had specific challenges. One CEO client
who engaged Mike’s services told me that she received more benefit from
a half day experience with Mike than she received from a one-month
engagement from a related service provider.”
- Tom Cramer, Moderator
The Brain Trust
DOWNLOADPHOTO
“Thank you, Mike, for bringing the topic
of customer experience to a new level of
relevancy to the store design community
by sharing inspiring insights  strategic
acumen to our chapter members.
	You’ve brought new meaning  focus to our community of designers
 architects and helped them to transform their creative focus to be
better aligned with CX and it’s importance to creating the best retail
environments possible!”
- Brian Dyches, International Chairman
Retail Design Institute
“As a keynote speaker, Mike opened the first day
of the conference and delighted the audience
with his view of Customer Experience Design.
	Another thing I really liked about his speech, is that Mike adapted it very
well to the audience, including examples of how to implement the concept of
Customer Experience into the participants’ businesses (Mystery Shopping).
	While talking with Mike I was also impressed about how well he is able to
speak Portuguese! Considering my experience with Mike, I really recommend
him as a keynote speaker and as Customer Experience Expert.”
- Cristiani Cruz de Oliveira
Mystery Shopping Specialist
His experience spans three
decades, more than 25 countries,
and over 400 companies. Mike was
IBM’s eVisionary and launched their
first design thinking / customer
experience practice.
ABOU T MIKE
Mike has been a catalyst for customer experience design and
strategy around the world. He completely understands how to
bridge the gap between data gathering and new experiences.
Meet Mike Wittenstein, CMC, CCXP, DTM, MBA. He doesn’t just speak
fluently in several different languages about creating customer experience, he lives it. Of all
the languages he speaks fluently, he speaks the language of customer experience best. He
understands customers and helps businesses around the world understand and serve them
better. His approach goes beyond studying the average customer or organizational culture,
he dives deep into research and won’t stop until he cracks the cultural code. He gets the
multicultural human condition through his experiences in studying and working abroad.
Mike is “a designer who can’t draw.” He’s a CX pioneer with several start-ups and
consulting practices under his belt, a client roster of 400+ companies in 25 countries,
who claim $1.5B+ in additional value from their work with him. Currently, Mike
is the founder and managing principal at Storyminers in Atlanta, GA. He and his
team help retail and service firm leadership teams improve their customer experiences
with a unique combination of experience, service, and business design.
He’s a family man, speaks English, Spanish, Portuguese, and Russian, and squeezes
in furniture design/build projects on the weekends.
DOWNLOADPHOTO
In addition to the years of experience in the corporate world and as an
entrepreneur, Mike has stacked up some pretty impressive academic
accomplishments as well as a variety of academic and industry honors.
	Thunderbird School of
Global Management
	MBA in International Management
 Services Marketing
	 University of Florida
	 BA in Foreign Languages  Cultures
	 2 Years Studying and Living Abroad
	 Brazil - Univercidade
	 Russia - Pushkin Institute
 Global Speaker’s Association
 National Speaker’s Association
 Distinguished Toastmaster (DTM)
 CXPA Founding Member (CCXP)
 RDI Professional Member
 Institute of Management Consultants (CMC)
EDUCATION
OTHER CREDENTIALS
DOWNLOADPHOTO
PhotographyVideosQuickBio
MEDIA SUPPORT
With over $1.5B in sales, audiences benefit from Mike Wittenstein’s out-of-the-box thinking
and proven skills. His more than 400 presentations and workshops have been the catalyst
for customer experience strategy and design improvements around the world.
http://youtu.be/bldSbrkEYRI
Mike Wittenstein
on Customer Experience Design
http://youtu.be/c4RS_P3DGjY
Mike Wittenstein speaks at the
Creative Problem Solving Institute conference
Hi-Res | Low-Res
Hi-Res | Low-Res Hi-Res | Low-Res Hi-Res | Low-Res
Hi-Res | Low-Res
Hi-Res | Low-Res Hi-Res | Low-Res Hi-Res | Low-Res Hi-Res | Low-Res Hi-Res | Low-Res
Hi-Res | Low-Res Hi-Res | Low-Res Hi-Res | Low-Res Hi-Res | Low-Res
mike@MikeWittenstein.com
@MikeWittenstein
1862 Wilkenson Crossing
Marietta, GA 30066
linkedin.com/in/mikewittenstein
MIKEWITTENSTEIN.COM
“We couldn’t have enjoyed your presentation
any more! ‘Personal Branding through Social
Media’, on February 10th was a hit for the
members present at the meeting of the Atlanta
chapter. Our members were fully engaged by the
information you presented and energized by the
possibilities you proposed. Your message was fun,
relevant and timely. Thank you so very much for
your time and your winning presentation style.”
- Deborah Shipman, President
Executive Women International
“My responsibility is to feature speakers who
engage us, make us think and offer best practices
so our members feel like the meeting was a good
investment of their time. Mike Wittenstein does
that. His laid back style makes him easy to listen
to and interact with. Mike took the time to get to
know us and shared how to differentiate ourselves
through customer experience. His presentation is a
prime example of a good customer experience.”
- Joe Noonan
Business Marketing Association
“Mike Wittenstein’s presentation at our Institute
of Management Consultants meeting was
highly engaging, thought provoking and
energizing. Simply superb. We were impressed
by how he customized the program to meet our
distinct needs. Mike made us all think more
systematically about our clients’ experiences.
Thanks to his guidance, we are communicating
the compelling reasons why they use our services
as we build our businesses.”
- Stanley Sloan
Institute of Management Consultants
+1 770.425.9830
+1 404.229.5809 Mobile
DOWNLOADPHOTO

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Expert Business Speaker_Mike Wittenstein

  • 1. MIKEWITTENSTEIN AND THE STORYMINERS ® TEAM >  Global Customer Experience Consultant > Innovator  > Designer  >  Owner, Storyminers EXPERT BUSINESS SPEAKER SPEAKER’SKIT With over $1.5B in measured influence, audiences benefit from Mike’s out-of-the-box thinking and proven skills. His more than 400 presentations and workshops have been the catalyst for customer experience strategy and design around the world. DOWNLOADPHOTO
  • 2. Mike Wittenstein continues to innovate and bring new energy to each and every speaking engagement. Using his own brand of storytelling, Mike relates, captivates and illustrates the potential of great customer experience for your business. For leadership teams trying to figure out whether to start a project or simply where to go from here, Mike uses a client- vetted, structured outline to get the conversation going. DOWNLOADPHOTO
  • 3. > Intelligent Experiences Participants will leave this jam-packed presentation with energy, focus, excitement, and examples.The kind they can use to ignite conversations that lead to internal alignment and positive change. Video examples are customized for each industry or client. How to ‘Apple-ize’ your Business In this entertaining discussion, you will learn how to deconstruct Apple’s customer service experience and apply it to your own industry. Apple is at the front-line of innovation, changing how entire industries work. Get an in-depth perspective on how to create valuable foundation principles that you can apply to your own business plan. Anticipation: Knowing Sooner Means Serving Better at a Lower Cost Wish that your organization had a “magic ball” that could predict the future? Since there’s no magic ball that we know of, Mike has created simple principles that help you anticipate and predict what your customers want. Being proactive and ‘knowing sooner’can mean the difference between success and mediocrity. In this presentation, Mike uses vivid stories and dynamic examples to show you how to enhance your customer’s experience without breaking the bank. Journey Mapping Considered the foundation of customer experience, journey mapping can be used to map the current and future states of customer-focused businesses. Mike takes this common technique to the next level by including a complete overview, guidelines, lively examples and custom-tailored resources for your industry’s next event. Store of the Future In this lively keynote speech, retail leaders and managers will learn how to create an innovative business plan that sets their stores apart from the rest. Mike explains how to adapt your brand, engage employees, improve the bottom line, and win the loyalty of new customers, WITHOUT breaking the bank! CX as a Business Strategy Perfect for those looking for expert guidance and insight into creating a strategy that resonates with consumers.This interactive speech goes beyond studying the average consumer, it brings to light the thought process in creating innovative tactics that win the hearts of consumers. Lower Right Quadrant: Creating Higher Value at Lower Cost Most business people focus on the top-right quadrant where cost and value are at their highest. However, most customers want the businesses that serve them, even luxury brands, to be in the lower-right quadrant, where value remains high yet costs are at their lowest. In this engaging presentation, your team will learn the importance of changing the business to better meet customers’expectations with an emphasis on low risk and low cost to the bottom line. PROGRAMS All speech topics can be presented as keynote, half-day or full-day workshops. > > > > > >
  • 4. > Using the latest examples of best practices from around the world, Mike delivers custom-crafted messages that resonate from the boardroom to the showroom. With humor, energy and real-world anecdotes, he shines a spotlight on the many elements, human, technological, and environmental, that affect the customer experience. Having traveled extensively and studied internationally, Mike speaks four languages (English, Spanish, Portuguese, and Russian) and is sensitive to tuning each message to be culturally relevant to his audience. Mike travels globally from Atlanta, Georgia. TRULY AN INTERNATIONAL EXPERIENCE
  • 5. “The lecture given by Mr. Wittenstein was rated the highest among all 25 speeches. The speech was not only rated the highest, but was widely appraised by the participants, who not only appreciated its content but also the way of presentation: very interactive and empathetic approach to the participants.” - Aleksandra Schoen-Zmijowa, Director Blu Business Media TESTIMONIALS “Mike Wittenstein has made an impact on the businesses of my CEO-level audiences. I was especially impressed with the way he spontaneously offered spot-on recommendations to those who had specific challenges. One CEO client who engaged Mike’s services told me that she received more benefit from a half day experience with Mike than she received from a one-month engagement from a related service provider.” - Tom Cramer, Moderator The Brain Trust DOWNLOADPHOTO
  • 6. “Thank you, Mike, for bringing the topic of customer experience to a new level of relevancy to the store design community by sharing inspiring insights strategic acumen to our chapter members. You’ve brought new meaning focus to our community of designers architects and helped them to transform their creative focus to be better aligned with CX and it’s importance to creating the best retail environments possible!” - Brian Dyches, International Chairman Retail Design Institute “As a keynote speaker, Mike opened the first day of the conference and delighted the audience with his view of Customer Experience Design. Another thing I really liked about his speech, is that Mike adapted it very well to the audience, including examples of how to implement the concept of Customer Experience into the participants’ businesses (Mystery Shopping). While talking with Mike I was also impressed about how well he is able to speak Portuguese! Considering my experience with Mike, I really recommend him as a keynote speaker and as Customer Experience Expert.” - Cristiani Cruz de Oliveira Mystery Shopping Specialist
  • 7. His experience spans three decades, more than 25 countries, and over 400 companies. Mike was IBM’s eVisionary and launched their first design thinking / customer experience practice. ABOU T MIKE Mike has been a catalyst for customer experience design and strategy around the world. He completely understands how to bridge the gap between data gathering and new experiences. Meet Mike Wittenstein, CMC, CCXP, DTM, MBA. He doesn’t just speak fluently in several different languages about creating customer experience, he lives it. Of all the languages he speaks fluently, he speaks the language of customer experience best. He understands customers and helps businesses around the world understand and serve them better. His approach goes beyond studying the average customer or organizational culture, he dives deep into research and won’t stop until he cracks the cultural code. He gets the multicultural human condition through his experiences in studying and working abroad. Mike is “a designer who can’t draw.” He’s a CX pioneer with several start-ups and consulting practices under his belt, a client roster of 400+ companies in 25 countries, who claim $1.5B+ in additional value from their work with him. Currently, Mike is the founder and managing principal at Storyminers in Atlanta, GA. He and his team help retail and service firm leadership teams improve their customer experiences with a unique combination of experience, service, and business design. He’s a family man, speaks English, Spanish, Portuguese, and Russian, and squeezes in furniture design/build projects on the weekends. DOWNLOADPHOTO
  • 8. In addition to the years of experience in the corporate world and as an entrepreneur, Mike has stacked up some pretty impressive academic accomplishments as well as a variety of academic and industry honors. Thunderbird School of Global Management MBA in International Management Services Marketing University of Florida BA in Foreign Languages Cultures 2 Years Studying and Living Abroad Brazil - Univercidade Russia - Pushkin Institute Global Speaker’s Association National Speaker’s Association Distinguished Toastmaster (DTM) CXPA Founding Member (CCXP) RDI Professional Member Institute of Management Consultants (CMC) EDUCATION OTHER CREDENTIALS DOWNLOADPHOTO
  • 9. PhotographyVideosQuickBio MEDIA SUPPORT With over $1.5B in sales, audiences benefit from Mike Wittenstein’s out-of-the-box thinking and proven skills. His more than 400 presentations and workshops have been the catalyst for customer experience strategy and design improvements around the world. http://youtu.be/bldSbrkEYRI Mike Wittenstein on Customer Experience Design http://youtu.be/c4RS_P3DGjY Mike Wittenstein speaks at the Creative Problem Solving Institute conference Hi-Res | Low-Res Hi-Res | Low-Res Hi-Res | Low-Res Hi-Res | Low-Res Hi-Res | Low-Res Hi-Res | Low-Res Hi-Res | Low-Res Hi-Res | Low-Res Hi-Res | Low-Res Hi-Res | Low-Res Hi-Res | Low-Res Hi-Res | Low-Res Hi-Res | Low-Res Hi-Res | Low-Res
  • 10. mike@MikeWittenstein.com @MikeWittenstein 1862 Wilkenson Crossing Marietta, GA 30066 linkedin.com/in/mikewittenstein MIKEWITTENSTEIN.COM “We couldn’t have enjoyed your presentation any more! ‘Personal Branding through Social Media’, on February 10th was a hit for the members present at the meeting of the Atlanta chapter. Our members were fully engaged by the information you presented and energized by the possibilities you proposed. Your message was fun, relevant and timely. Thank you so very much for your time and your winning presentation style.” - Deborah Shipman, President Executive Women International “My responsibility is to feature speakers who engage us, make us think and offer best practices so our members feel like the meeting was a good investment of their time. Mike Wittenstein does that. His laid back style makes him easy to listen to and interact with. Mike took the time to get to know us and shared how to differentiate ourselves through customer experience. His presentation is a prime example of a good customer experience.” - Joe Noonan Business Marketing Association “Mike Wittenstein’s presentation at our Institute of Management Consultants meeting was highly engaging, thought provoking and energizing. Simply superb. We were impressed by how he customized the program to meet our distinct needs. Mike made us all think more systematically about our clients’ experiences. Thanks to his guidance, we are communicating the compelling reasons why they use our services as we build our businesses.” - Stanley Sloan Institute of Management Consultants +1 770.425.9830 +1 404.229.5809 Mobile DOWNLOADPHOTO