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New Media  for Retail  Mike McDowell
 
 
 
It’s not  that scary
All media was “new media” at some point
Things are changing quickly
IBM forecasters are predicting a greater disruption in communication in the next five years than we’ve seen in the past 50 years combined.
Want proof?
Time to reach 50 million users: RADIO 38 Years TELEVISION   13 Years INTERNET 4 Years FACEBOOK 9 MONTHS
A communication  SHIFT  from a  BROADCAST  model to a  MANY-TO-MANY  model
Broadcast Style
Broadcast Style
Many-to-Many Style
Genuine Conversation
You have a LOT of choices when it comes to new media tools: Blogs Microblogs Social Networks RSS Feeds Mobile Widgets PodCasting Video Mashups Social Bookmarking Applications Photo Sharing Wikis SMS Geo-marketing
 
WHY?
Why social media for retail?   - Brand Awareness  - Brand Loyalty  - Brand Advocacy  - Engage Customers
What are you afraid of? “What if people say bad things about us?” “We can’t control them.”
What do they want from you?  - Info on Deals  - Info on Products  - Slice of Life  - Brand Association  - Customer service (only 5%)
 
Strategy FIRST
  - 400+ Million People   - Largest Social Network  - 500 Billion Minutes per Month  - Avg User - 70 Pieces of Content/month
 
 
 
 
 
 
 
 
Blogging
Blogging
Blogging
Blogging
[object Object],[object Object],[object Object],[object Object],[object Object],Why Blog? (Mike’s top 5 reasons)
Cell Phones
Smartphones   - Smartphones - 18% - Internet and applications - Approx 170,000 apps  (iPhone)  - Avg user has 65 apps  (iPhone)
Mobile Marketing/Text Messaging
Mobile Marketing/Text Messaging
Mobile Marketing/Text Messaging Text to be notified before a price change
Mobile Marketing/Applications
 
 
 
 
 
 
 
 
 
  - Customers “Check In”   - Game; Awarded Badges  - Offer Tips/Reviews  - Find New Places and People
  - Mayor Specials  - Check-in Specials  - Frequency Specials  - Wildcard Specials
 
 
 
 
 
 
  - Search is the #1 online activity  - 65-70% use Google  - Opportunity to be found  - Local Listings
 
 
 
 
 
 
Making it Work ,[object Object],[object Object],[object Object],[object Object]
Questions?
 

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