Cold calling is not only one of the less desirable sales tasks, it is also very time consuming and grinding work to do it effectively. Because of this, it can make sense to outsource the task of cold calling to a work-at-home agent who either specializes in this area or can be taught how to perform some of these tasks.
Not only can this make your life easier, it can actually make business and financial sense when looking at how valuable your time is and how much you can pay someone else to take cold calling off of your plate. The challenge is how to find the right person, how to train them, and then how to manage their productivity.
If this sounds like something you might want to pursue, join us for our next webinar on “How to Outsource Your Cold Calling to Work-at-Home Agents”. In this session we will discuss:
Tips for promote your job posting
Tips for interviewing your candidates
Tips for compensation
How to train them to make calls for you
How to manage their productivity
Recommended tools and processes
6. Early Sales Process Stages
Stage Goals
Initial Contact
Cold Call
Inbound Call
Email
Event
2 to 5 minutes
80% on prospect
20% on you
Appointment
Phone Call
Face-to-Face
Discovery
20 to 30 minutes
50% on prospect
50% on you
Presentation
Discovery
Presentation
Demonstration
1 to 2 hours
20% on prospect
80% on you
Pre-Qualify
Gather high-level information
Build interest in having conversation
Schedule an appointment
Pre-Qualify (Cont.)
Hard Qualify
Gather detailed Information (Discovery)
Build interest in meeting
Schedule a presentation
Sell Product
Map out Next Steps
Close (Sale or agreement to move
forward)
7. Finding a good cold caller
Teaching them what to say
Making sure they work
Getting them to produce results
Minimizing Turnover
Protecting your time
Job Posting / Interviewing
Sales Playbook
Recommendations for Tools
Sales Methodology
Compensation / Management
Automation / Onboarding Tips
Challenges Ways to Mitigate Challenges
8. Posting Your Job
• Craig’s List – www.craigslist.org
• Work-at-Home Mom website – https://www.wahm.com/forum/
• Odesk – www.odesk.com
9. Offshore vs. Domestic
• Offshore
– Economical – between $2 to $5 per hour
– Recommend Philippines
– Quality is the concern
• Phone
• Accent
• Cultural differences
• Domestic (US)
– Typically between $10 to $15 per hour
– Overall better quality than offshore
10. Interview Process
1. Set up a voicemail box dedicated for interviewing
2. Post job listing
3. You will receive responses from applicants
4. Reply to every response with email directing to voicemail box to
answer 2 to 3 questions
5. Schedule interviews from acceptable voicemail messages
11. Finding a good cold caller
Teaching them what to say
Making sure they work
Getting them to produce results
Minimizing Turnover
Protecting your time
Job Posting / Interviewing
Sales Playbook
Recommendations for Tools
Sales Methodology
Compensation / Management
Automation / Onboarding Tips
Challenges Ways to Mitigate Challenges
13. Finding a good cold caller
Teaching them what to say
Making sure they work
Getting them to produce results
Minimizing Turnover
Protecting your time
Job Posting / Interviewing
Sales Playbook
Recommendations for Tools
Sales Methodology
Compensation / Management
Automation / Onboarding Tips
Challenges Ways to Mitigate Challenges
14. Tools - Phone
• Cloud-based PBX phone system
• Call log showing all inbound and
outbound calls
• Call recording options
17. Finding a good cold caller
Teaching them what to say
Making sure they work
Getting them to produce results
Minimizing Turnover
Protecting your time
Job Posting / Interviewing
Sales Playbook
Recommendations for Tools
Sales Methodology
Compensation / Management
Automation / Onboarding Tips
Challenges Ways to Mitigate Challenges
18. Sales Methodology
• Teach them what to say and ask
• Dealing with objections
• Dealing with gatekeepers
• Asking good questions
• Closing for the appointment
• How to use email and voicemail
• Call cadence
20. Finding a good cold caller
Teaching them what to say
Making sure they work
Getting them to produce results
Minimizing Turnover
Protecting your time
Job Posting / Interviewing
Sales Playbook
Recommendations for Tools
Sales Methodology
Compensation / Management
Automation / Onboarding Tips
Challenges Ways to Mitigate Challenges
21. Compensation
• Pay rate
– $10 to $15 per hour domestic
– $2 to $5 per hour offshore
• Bonus structure
– $20 to $50 per appointment/lead domestic
– $5 to $10 per appointment/lead offshore
• 1099 vs. W2
• Part-Time vs. Full-Time
22. Management Tips
• Understanding the difficulty in cold calling
• Focus more on the inputs instead of output
• Use the carrot more than the stick
23. Reporting
• Provide caller with a weekly scorecard that shows data from the week before
– Total Hours worked
– Calling hours
– Non calling hours (admin, training, meetings, etc)
– Dials
– Dials per hour
– Leads produced
24. Coaching
• Provide coaching on a weekly basis at the beginning of
the week
• Areas to discuss:
– Objections
– Challenges
– What is working / What is not
– Script
25. Finding a good cold caller
Teaching them what to say
Making sure they work
Getting them to produce results
Minimizing Turnover
Protecting your time
Job Posting / Interviewing
Sales Playbook
Recommendations for Tools
Sales Methodology
Compensation / Management
Automation / Onboarding Tips
Challenges Ways to Mitigate Challenges
26. Onboarding
• Automate as much as possible
• Automating the first interview
• Utilize training videos
• Make the caller go through hoops
• Spoon feed information
• Try to have some sort of contractor or employee agreement in place
• Think of it like spinning plates
27. When to Not Outsource Your Cold Calling
• You have time to perform cold calling but you do not
want to
• Your budget is extremely small
31. SMART Sales System
Sales Methodology Software Platform Professional Services
Sales Training
• Recorded Training Videos
• Live Sales Training (virtual)
• Live Sales Training (in-person)
• Custom Sales Training
32. SMART Sales System
Sales Methodology Software Platform Professional Services
• Sales Pitch Builder
• Library of Scripts and Templates
• CRM Functionality
• Email Automation
• Library of Scripts and Templates
• CRM Functionality
• Email Automation
33. SMART Sales System
Sales Methodology Software Platform Professional Services
Sales Consulting
• Sales Pitch Development
• Sales Process Mapping
• Script Assessment
Sales Coaching
• One-on-One Sales Coaching
• Weekly coaching
• Coaching Hour Blocks
34. SMART Sales System
Pricing
• Software - $49 per user per month (40% discount for annual subscription)
• Sales Training – No cost on YouTube
• Scripter Walk-Through (2 hour engagement to create your pitch) - $200
For $249, you will get a full library of sales scripts,
emails, and tools