2013 Presentation to the AZ SHRM Conference

1. Conversation, Connection,
Commitment:!
The Art of Engaging Employees
and Boosting Performance!
MARNIE E. GREEN, CSP, IPMA-CP!
2013 Arizona SHRM State Conference!
!

2. 2!
For
session
slides
and
other
resources
Text
MarnieAZSHRM
to
number
963-­‐62

3. 3!
Insert Mountain Montana photo!
Leah Story!
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4. 4!
An engaged employee is enthusiastically
and proudly involved in his or her
organization and day-to-day job
responsibilities. !
!
What is an Engaged Employee?!
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2012 ADP/IPMA-HR Engagement Study !

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More Engagement!
Good Stuff Happens!

6. 6!
P.O.W.E.R !
Team!
!
“Promoting
Optimism with
Enthusiasm and
Recreation”!
City of Huntington Beach, CA !
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7. 7!
Huntington Beach Employee Lounge!
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8. 8!
Engaging Organizations!
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9. 9!
Feedback is a
major driver !
of employee!
engagement.!
!
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The Latest Engagement Studies!
BlessingWhite, January 2013!

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11. 11!
!
LEAD with Behavior!
ELIMINATE Judgment!
INQUIRE with Purpose!
BE Clear!
!
Four Critical Mind-sets for Conversations that Engage!
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12. Observation vs. Assumption!
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12!

13. ©Management
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13!

14. 14!©Management
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15. 15!©Management
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How do you feel?!
What do you need?!

16. 16!
Maintain a
conversation with
a colleague for
three minutes,
using only
questions.!
!
A Challenge for You!
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17. 17!
Picture to Cue Bob Story!
!
!
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18. How Do I Know if it Worked?!
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18!
Acknowledge!
Reinforce!
Behavior
changes!
Re-address!
Assign
Consequences !
Behavior
doesn’t
change!

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Feedforward !

20. 20!
For
session
slides
and
other
resources
Text
MarnieAZSHRM
to
number
963-­‐62

21. 21!
Tips for Enhancing Your Personal Confidence!
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Build mastery!
Model !
successful !
people!
Practice
visualization!
Mind your !
negative !
thoughts!
If not you,
then who?!
Toughest !
conversation !
today!

22. 22!
Tips for Enhancing Your Personal Confidence!
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Wait through
the silence!
Ask for
reassurance!
Shift your
focus!
You don't have to
be PERFECT all
the time!

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You don't have to
be PERFECT all
the time!
Insert
re.rement
photo
to
cue
end
of
Bob
story

24. 24!©Management
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!
Join me for a book signing !
at 2:15pm today in the !
SHRM Bookstore!
!
Order additional copies at!
any of the following
booksellers:
!
!
Marnie E. Green, CSP, IPMA-CP!
www.ManagementEducationGroup.com