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BUILDING CULTURE IN
REMOTE TEAMS
Michael Overell – CEO, RecruitLoop
September, 2016
What You’ll Learn
  How world-leading remote teams build
and maintain culture
  Practical tips for engaging your remote
employees
  The tools we use as a remote team
3
Hi, I’m Michael Overell
  CEO & Cofounder of RecruitLoop
  Former McKinsey consultant
  Married to an HR Director
(we eat culture for dinner)
  Australian in the Bay Area
@mboverell
michael@recruitloop.com
Our Distributed Team
25 people
9 countries
1 physical office
Our CommunityOur Global Community
Why Should You Care?
63 million US employees
(43% of the workforce)
will experience remote work
in 2016
– Forrester
San Francisco commuters
wasted 75 hours sitting in
traffic in 2015
– Inrix Traffic Scorecard
Because, talent…
Many companies are getting
this right.
Your competitors?
 499 employees in 50 countries
 Powering 18% global websites
 172K internal messages sent
in the last week (~350 pp)
Wordpress.com
But…
Remote work is easy
to get wrong.
Professional isolation
Communication & Coordination
 Timezone issues
 Synchronous v
asynchronous
 No water cooler
 Second-class citizens
Trust & Management Perception
“If I can’t see you, I
don’t know what
you’re working on.”
Design Your Remote
Culture
Step 1: Define the objectives of
your remote culture
We can be more productive and happy
at work, than if we were constrained to
a single office.
We can perform at a higher level, with
stronger talent, than if we were
constrained to a single location.
As individuals
As a team
Values
Processes
Tools
1
2
3
Step 2: Create the foundations to
deliver it
Our remote values
Transparency Bias to transparency, in almost any situation.
Share what you’re working on, where you’re
working from, and how you’re feeling.
Bias to over-communication. This helps with
transparency, and also avoiding silos or
isolation.
Do what you say, get shit done, deliver to
deadlines and goals.
Trust each other, and that we’re all working
towards the same goals.
Communication
Accountability
Trust
1
Our team processes2
Daily Weekly Monthly
Quarterly
  Group chat > email
  Video > phone call
  Shared calendars,
agendas & actions
  Daily status updates
  Fun & foolery
  Team meetings –
sales, product,
marketing, success
  1:1s
  Project updates
  All Hands (recorded)
  Strategy sessions
  Off-sites & events
GOOD NO GOOD
  Asynchronous, open
communication
  Internal email
  Transparent targets,
activities, focus
  Team silos
  Local = remote   Us vs them
  Human connections   Faceless coworkers
Our remote ‘stack’3
Communication Collaboration Coordination
Group Chat
Video Calls
Docs
File Sharing
Calendars
Project
Management
Status UpdatesShared Email
Our remote ‘stack’3
Communication Collaboration Coordination
  The ‘command center’ –
automated notifications
  Group chat
  Email killer
  Water cooler
5 people on this call are
in the same room
  Project management
  Task lists
  Meeting agendas
  Meeting templates
  Transparent notes
  Actions
3 daily questions:
  Today I achieved…
  Tomorrow I will...
  Any blockers
29
Face Time Matters
Learn from other remote ‘Leaders’
31
Questions?
Michael Overell
CEO & Cofounder, RecruitLoop
@mboverell
michael@recruitloop.com

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