The document discusses an IoT solution called RAQIB that was developed to help address challenges in monitoring and assisting pilgrims during the Hajj pilgrimage in Mecca. The solution involves wearable devices to track pilgrim location and health, a mobile app for family monitoring, and an emergency response system. It was tested during peak periods with thousands of pilgrims traveling between religious sites over just a few days with diverse languages and cultures. The solution aims to provide peace of mind by enabling quick response in case of emergencies or missing persons during the massive annual pilgrimage event.

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The RAQIB
Journey
Real World
Problem
Meets IoT –
How
Solutioning is
Done in the
Wild
Dr. Mazlan Abbas
CEO, FAVORIOT
Email: mazlan@favoriot.com

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2.3 Million People Every
Year (Hajj Only)

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Different Languages
and Culture

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Missing Pilgrims

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Emergency

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Providing a Peace of
Mind

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Peak Period
(5-6 days)

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The Hajj Pilgrimage
(Infographic designed by Farwa Rizwan / Al Arabiya News)

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Mina

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(Peak Period)
The Day of Hajj
at Mount Arafat

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A Night in Mudzalifah

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Nights in Mina

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Throw Pebbles at the
Three Pillars

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Tawaf at Kaaba

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Challenges of Building
an IoT Solution for Hajj

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Device

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Blood Pressure
ECG
Cellular
Coverage
Emergency
SOS
Fitness

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The Solution
Core IoT Middleware/Platform
RAQIB CRM & DASHBOARD
• Customer Relationship Management (CRM) System
• Customer monitoring dashboard
RAQIB MOBILE APP
• iOS and Android Mobile
App for remote Customer
monitoring especially for
Family members
RAQIB WEARABLE
• Monitor customer location,
health and provide constant
communication
SOS/EMERGENCY
RESPONSE SYSTEM
• SOS Alerts
• Trouble Ticketing
• Field Force – Assign
Jobs

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Network and Roaming

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Trial Period

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User Behavior

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Go-to-Market &
Business Model

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Countries on Trial
Saudi Arabia India BangladeshMaldives Egypt Thailand

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Thank You