Personal Information
Unternehmen/Arbeitsplatz
Paris Area, France, Paris France
Beruf
Partner chez TouchFlows
Webseite
marktamis.com/
Info
Mark is an Enterprise Software Expert with a background in Professional Services, Education Services and Customer Success. He is internationally recognized in the fields of Social CRM and Social Business and has spoken at international events across Europe about customer-oriented Business Strategies ("Go with The Customer Flow", "Socializing your CRM", "Insight into the Customer Journey", "The Future of social CRM") and is a valued contributor to number of customer relationship-focused internet properties such as mycustomer.co.uk and customerthink.com.
He has held various EMEA-level positions in Professional Services with US Enterprise Software Companies such as Attachmate, Plumtr
Tags
scrm
social crm
customer journey mapping
social business
customer
crm
customer experience
touchpoints
brand management
service dominant logic
experience
cjm
journey mapping
analytics
change management
customer centricity
e20 scrm enterprise20 socialcrm
enterprise 20
collaborative enterprise
e20
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