1. Mahmoud Hussein
Mobile +201111450592
Senior Travel Counselor / Travco Holidays
e-mail: m_azema@Hotmail.com
Summary
Professional with over 5 years of experience in travel industry. Extensive travel
experience. Speaks fluent Arabic, and English, Excellent communication and
problem-solving skills. Dedicated to achieving customer satisfaction as well as
meeting or surpassing company expectations. Able to focus on projects and meet
or exceed deadlines. Strong rapport with personnel, customers, and associates
based on knowledge, professionalism, and integrity.
I am a dynamic & work-oriented professional having strong entrepreneur &
leadership skills with self confidence and very much publicly experienced, locally
and internationally. I am a hard working self motivated individual who enjoys the
challenge of reaching goals and targets which have set by the employers. I have
strong emotional intelligence, team-building & leading, communicational,
motivational skills with work ethics to move the team along whilst at work dealing
with the customers / passengers.
Overal for the Five years, I had the opportunity to deal with potential customers
face to face in the sales, customer services, administration & management. I have
always felt comfortable and confident in these areas. I enjoy working within a
team; also can produce results using my own initiative which has result in
promotions in different organizations at different managerial & administrative
levels. I want to put my educational knowledge & experience to build-up my
career. I like to work with different types of people different walks of life and
flexible to adjust in different environment as inter-personnel team player and
flexible to relocate if required.
EXPERIENCE
Travco Holidays • Aswan, Egypt Aug 2011 to MAY 2015

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Destination Awareness Certificate,Customer Service & Selling Skills• Travco
Holidays .
* Conduct in person/phone sales using AMADEUS ticketing GDS.
* Call customers to advice of event changes and/or cancellations; as may
periodically be required.
* Respond to customer inquiries with accurate up-to-date information.
* Deal professionally, courteously and tactfully with the public and co-workers.
* Read, write and communicate effectively with co-workers and the general
public.
* Provide superior customer service, with the ability to resolve customer conflicts.
* Selling tour packages.
* Creates reservations.
* Processes (re)confirmations.
* Processes special requests.
* Provides fare information.
* Processes seat selections.
* Completes and corrects PNR's.
* Executes refund, Rebooks passengers.
* Blended profile (phone & e-mail).
Senior
Travco Holidays • Aswan, Egypt Jun 2015 to present
* Supervise coordinates activities of workers engaged in reserving seat space for
passengers on scheduled airline flights
* Assign workers to tasks in accordance with abilities personnel requirements
* Observe work procedures, monitors telephone calls and additionally reviews
completed work to make sure adherence to quality & efficiency standards as well
as to rules regulations
* Direct, explains, and also demonstrates improved work practices procedures to
attain efficient utilization of personnel

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* Write revisions to procedure guides memoranda describing changes in
reservation methods, flight schedules, and also rates.
* Post flight schedule changes as well as passenger disposition information on
bulletin board, and also directs staff to telephone passengers to notify of schedule
reservation changes
* Makes confirms reservations for passengers on scheduled airline flights. using
timetables, airline manuals, reference guides plus tariff book. Types requested
flight number on keyboard of on-line computer reservation system scans screen for
defining space availability. Telephones customer or Ticket Agent any industry to
advise of changes in flight plan or to cancel or confirm reservation. May maintain
advance or current inventory of available passenger space on flights. May advise
load control personnel & other stations of changes in passenger itinerary to control
space ensure utilization of seating capacity on flights.
* Check baggage and cargo direct passengers to designated locations for loading
* Announce arrival departure information, using public address systems
* Trace lost, delayed, or misdirected baggage for customers .
EDUCATION
South Valley University • Aswan, Egypt 2009
B.A., Faculty of Arts
SKILLS
CERTIFICATIONS
AMADEUS EGYPT – 2015 – Cairo - Egypt
- Foundation level
• IATA/UFTAA Training & Development Institute – 2010 – Cairo - Egypt
International Computer Driving License "ICDL"

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Endorsed by Ministry of Communication and Information Technology Egypt. January 2011.
TRAINING
lidays • 2014 .