This document outlines plans to improve employee retention, food cost variance, and sales at a restaurant over the next 30, 60, and 90 days. It notes current issues like high turnover of 70.2% and food cost variance of 2.04% compared to the 1.5% target. The 30-60-90 day plans include coordinating hiring and training, implementing food cost control measures, holding sales meetings and celebrations, and monitoring progress towards goals of lower turnover, reduced food variance, and increased sales. The overall aim is for the restaurant to achieve its targets and for employees to work as a team, innovate, and make a difference for the brand.

1. Carlos Soza - PT 2
Miguel Bautista - PT 109
May 7, 2013

2. AGENDA
• Welcome!
• Overview
• Areas of Opportunity
• Customer Service
• The Plans (30-60-90)
• Conclusion
• Extras…

3. o The Restaurant is losing 20 employees per year.
o Turnover at 70.2%
o Projected turnover will be 77.12%
o Difficult to recruit due to Geographic location.
o Demanding middle/high clientele.
o Quarter Bonus Base at 2.04%
o Low Quarter/YTD Sales vs. Budget.
Overview

4. Areas of Opportunity
Opportunities
Retention
o Turnover at 70.2%
o Target Goal is 95%
Food Variance
o Bonus Base at 2.04%
o Target Goal is 1.5%
Sales
Short on the month by $11,387
Short on YTD by $ 52,639
Five Focus Point
o Accuracy: 83.4%
o Cleanliness: 85.2%
o Friendliness: 83.7%
o Food Quality: 85.7%
o Loyalty: 92.5%
o CSI: 74.7%
o Total: 85.3%

5. The Plans (30-60-90 days)
Retention - 30 Days
Hiring
o Coordinate with HR
o Meeting with Management
Staff/Pre-Job Skills Inventory
o Utilize the Five Days Training
Four Steps of Training
Cross-Training (Productivity)
o Pre-Shift Meeting
o Discover Employees Different Potentials
o Embrace Employees to do the same-“One Bell, one Sound”
o Opportunity to Growth
o Make it a Challenge and Rewarded

6. Retention - 60 Days
Re-Train
o E-Learning/Job Aids
o Primary and Secondary Positions
o Certifications
o Follow-Up
Motivation
o Wow Program
o Celebrate Life Achievements
and Success
o Birthdays/Anniversary
o Employee of the Month/Safety
o Sales
The Plans (30-60-90 days)

7. Retention - 90 Days
Growth Potential Plan
o Identify Potential Leaders/
Opportunities
o Future Plans
o Follow-Up
“People Who Feel Good About Themselves, Produce Good Results.”
The Plans (30-60-90 days)

8. Food Variance – Actual 2.04 / Target 1.5
30 Days - Target 1.90%
o Implement/Revise Action Plan with
Management Staff
o Check Orders Accuracy/REPORTS
o Critical Items Counts/ Middle of the Week
Complete Inventory
o Embrace Employees
o Revise Systems: PAR/Kitchen and Prep Chart
o Review Policies and Procedures
o Follow Up
The Plans (30-60-90 days)

9. Food Variance - 60 Days – Target 1.70
o Check Purchase Journal
o Follow on Implemented
Plans for Management Staff
o Revise Plating Guide
o Revise Food Recipes
o Disciplinary Actions
o Follow-Up
The Plans (30-60-90 days)

10. Food Variance - 90 Days - Target 1.50%
o Accuracy on Employees
o Expediting Positions
o Investigate High Variance Items
o Embrace Employees to plates/
recipes with you
o Disciplinary Actions
o Follow up
“Goals Begin Behaviors, Consequences Maintain Behaviors”
The Plans (30-60-90 days)

11. Sales + Incentive Plan – 30 Days
o Meeting with Management Staff
o Follow up with New Hires
o GSEP Class
o Staffing- 3R’s
o Suggesting “Make it a habit,
make it a challenge”
o Follow-Up
60 days
o Customer Appreciation Celebration
o Quality + Productivity= SALES
o SOS with a SMILE
o Follow-Up
The Plans (30-60-90 days)

12. Sales + Incentive Plan – 90 Days
o Monitor Sales Increment
o Questions/Suggestions
with Dining Room Attendant
o Celebrate new mile stones
o Consistency
o ”Let’s All Reach the Top”
“We are Not Just Behavior, We are the Person Managing Our
Behaviors”
The Plans (30-60-90 days)

13. about the people…
o Work as a team
o Dream Big
o Play Fair
o Innovate
o Make a Difference
o Get it Done
o Reward Them

14. about the brand…
Accuracy
Cleanliness
Loyalty
Food Quality
Friendliness

15. Pollo Extras…

16. Pollo Extras…

17. Thank You
We are Grateful to be Part
of this Amazing Program