SlideShare ist ein Scribd-Unternehmen logo
1 von 43
Downloaden Sie, um offline zu lesen
451RESEARCH.COM
©2020 451 Research. All Rights Reserved. 1
5 Must-Have Items You Need for Your 2020
Ecommerce Strategy
Sheryl Kingstone, 451 Research
Justin Sears, Lucidworks
February 26, 2020
451RESEARCH.COM
©2019 451 Research. All Rights Reserved.
Today’s speakers
Sheryl Kingstone
Research Vice President & General
Manager - VOCUL
Justin Sears
VP Product Marketing
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
Questions?
Presentation Slides
Feedback
Housekeeping Items
Questions?
A copy of the presentation slides are located in
the resources section for download
Presentation slides
On Demand
To ask a question, click on the question button
The on demand version of this webcast will be
available once the live webcast concludes
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
Lucidworks Retail
Survey Results
• Findability: Time between add to
catalog & search availability
• Personalization: Predict intent to
recommend products
• Performance: Site degradation
during periods of peak demand
123 participants, from companies with more than $100M in revenue
https://lucidworks.com/ppc/ecommerce-best-practices-survey/
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
Findability: TCBIITCFI
They can’t buy it if they can’t find it
• Time between adding to catalog
and availability in search results
• Search relevancy, once products
are available in search
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
Personalization: Can you
guess what they want?
67% of respondents collect user
behavior signals
48% use artificial intelligence for
query intent prediction
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
Performance: Does your site perform worst
when you need it most?
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
451RESEARCH.COM
©2018 451 Research. All Rights Reserved.
451RESEARCH.COM
©2018 451 Research. All Rights Reserved.
TREND 1
Experience Not Price or Products
Creates Differentiation
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
IS THE CURRENCY OF
EXPERIENCE
EMOTION
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
451RESEARCH.COM
©2018 451 Research. All Rights Reserved.
451RESEARCH.COM
©2018 451 Research. All Rights Reserved.
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
Customer experience stakeholders cite
‘selling more to existing customers’
as their number one business objective
for 2019, followed by ‘improving
customer service for retention’
Source: 451 Research’s Voice of the Enterprise: Customer Experience & Commerce, Organizational Dynamics & Budget 2019
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
27%
of consumers are
less trusting of
businesses today
than they were
one year ago
34%
of Gen Z are
already
using new
subscription
services
80%
of consumers
feel they have
little to no control
over their
personal data
RetentionTransparencyTrust
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
69%
31%
Consumer awareness & use of
subscription services is on the rise
How would you describe your level of
awareness with subscription services?
Somewhat to very aware
Somewhat to
very unaware
29
%
69%
of respondents are at
least somewhat aware
of subscription products
and/or services
29%
of respondents claim
that they currently
subscribe to a
product or service
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
451RESEARCH.COM
©2018 451 Research. All Rights Reserved.
451RESEARCH.COM
©2018 451 Research. All Rights Reserved.
To remain relevant in
the eyes of consumers,
enterprises will need to
invest in contextual
experiences at every step
of the consumer journey
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
451RESEARCH.COM
©2018 451 Research. All Rights Reserved.
451RESEARCH.COM
©2018 451 Research. All Rights Reserved.
61% state a negative online shopping
experience makes them less likely to
shop with them in the future
451RESEARCH.COM
©2020 451 Research. All Rights Reserved. Source: 451 Research’s Global Unified Commerce Forecast 2019
Opportunity Lost Opportunity Cost
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
451RESEARCH.COM
©2018 451 Research. All Rights Reserved.
451RESEARCH.COM
©2018 451 Research. All Rights Reserved.
TREND 2
Digital Transformation Drives
Strategic Investments
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
Digital transformation is about the application and exploitation of
technology in all aspects of an organization’s activity.
… Success isn't only about the technology.
It’s about rethinking strategy, culture, talent, operating models and
processes.
ˈdɪdʒɪt(ə)l/
adjective
ˌtransfəˈmeɪʃ(ə)n
nounDigital transformation
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
16% 18%
24% 14%
28%
27%
33%
41%
2016 2018
We have a formal strategy and are
actively digitizing our business
processes and technologies
We are in the planning stage –
researching to form our digital
transformation strategy
We are considering it, but
have no formal plans
We currently have no digital
transformation strategy
Strong shift in retailers’ formal digital
transformation strategies
Source: 451 Research's Voice of the Connected User Landscape, Digital Transformation Survey, 2H 2018
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
19% 12% 8%
44% 55%
53%
37% 33% 38%
Digital Laggard Digital Learner Digital Leader
9% 3% 3%
48%
46%
33%
43%
51%
63%
Digital Laggard Digital Learner Digital Leader
Digital leaders are strategically
shifting more budget dollars
19
TODAY FUTURE
TRANSFORMING
TRANSITIONING
TACTICAL
Digital Laggard Digital Learner Digital Leader
Which of the following best describes your organization's status with regards to a digital transformation strategy?
On a scale of 1-10, how will, or how do you expect, digital transformation to shift your IT spending over the next 5 years? Moving from tactical to
strategic budget allocation. – Now & Within 5 Years
Source: 451 Research's Voice of the Connected User Landscape, Digital Transformation Survey, 2H 2018
Digital Laggard Digital Learner Digital Leader
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
53%
49%
43%
40%
40%
34%
28%
28%
Improve customer experience
Reduce costs through operational efficiencies
Manage risk (e.g., cybersecurity, data privacy, systems reliability)
Enhance the ability to innovate
Manage increasing volume of data growth
Increase competitive differentiation
Exploring new working styles/workplace arrangements (across the
organization's departmental/geographical borders, supply chain, etc.)
Create new business models
Customer Experience Drives
Digital transformation Priorities
Q. Which of the following best describes your organization's status
with regards to a digital transformation strategy? In your opinion,
what are the main drivers for digital transformation?
Source: 451 Research's Voice of the Connected User Landscape,
Digital Transformation Survey, 2H 2018
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
Source: 451 Research’s 2H 2018 Voice of the Connected User Landscape: Corporate Mobility and Digital Transformation Survey
(n= >500 ~30% IT and 70% line-of-business decision-makers)
Data, digital and intelligence will
separate leaders from laggards
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
451RESEARCH.COM
©2018 451 Research. All Rights Reserved.
451RESEARCH.COM
©2018 451 Research. All Rights Reserved.
TREND 3
Data-Driven Experience Economy
Requires Context
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
Data Drivers will leapfrog Data Drifters
Source: 451 Research
55%
of Data Drifters say data will
become more important over the
next year
15%
of Data Drifters are
investing in strategic customer
experience initiatives
81%
of Data Drivers say data will
become more important over the
next year
55%
of Data Drivers are investing in
strategic customer experience
initiatives
vs
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
451RESEARCH.COM
©2018 451 Research. All Rights Reserved.
451RESEARCH.COM
©2018 451 Research. All Rights Reserved.
The top IT-led priority for customer
experience is ‘updating the online
presence for personalized
customer engagement.’
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
Source: 451 Research’s Voice of the Enterprise: Customer Experience & Commerce, Organizational Dynamics & Budget 2019
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
25% would pay a premium for Search Results
Tailored to Them
26
10.7%
17.1%
46.6%
25.6% Would pay moderately higher prices (>5%) for
this
Would pay slightly higher prices (1-5%) for this
Want this, but would not pay higher prices for it
Not interested in this
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
Individual
Segment
Transparent Data
Architecture
Black Box
• Marketing
• Machine Learning
• Multi-Channel
using 2-3 Sources
• Marketing
• Rules-Based
• Individual Channels
and Sources
• Enterprise-Wide
• Rules-Based
• Individual Channels
and Sources
• Enterprise-Wide Customer
Journey
• Context–Aware Deep
Learning
• Real-Time Customer360
Hyper-Personalization
Segment-Based PersonalizationMarketing A/B Testing
1:1 Marketing
AI and Search Essential for Hyper-
Personalization
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
Intersection of customer experience
and AI drive business outcome success
LEADERS LEARNERS LAGGARDS
Q. Which of the following best describes your organization’s current machine learning adoption status?
Q. What are the most significant benefits your organization has realized or expects to realize from its use of machine learning?
Source: 451 Research’s Voice of the Enterprise: AI & Machine Learning, Adoption and Use Cases 2018
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
Machine learning growth path for Commerce
22%
Roughly 1 in 5
already
deploying ML
Source: 451 Research’s Voice of the Enterprise: AI and Machine Learning, Adoption & Use Cases 2018
In Pilot
28% 13%
Plan to use ML
within a year
63%
~3X current state
of 22% within a year
=
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
Hyper-Personalization Requires
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
451RESEARCH.COM
©2018 451 Research. All Rights Reserved.
451RESEARCH.COM
©2018 451 Research. All Rights Reserved.
WHY NOW?
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
40%
Prioritize intent-driven engagement
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
embrace more hyper-personalization strategies,
…some 40% of B2C companies will
compared to less than 15% of B2B
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
30%
Embrace non-human digital assistants
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
IF YOU DO
WHAT YOU ALWAYS DID
YOU WILL GET
WHAT YOU ALWAYS GOT
36
FILTER
VISUALIZATION
ACTIVITY
CONTENT
INDEX
NATURAL
LANGUAGE
BOOSTED
RESULTS
MACHINE
LEARNING
QUERY RULE
MATCHING
USER
SIGNALS
FACET, TOPIC
& CLUSTER
D ATA
Human
Generated
System
Generated
Application
Generated
S O L U T I O N
Digital
Commerce
37
Advanced connectors and AI enrichment,
delivered by intuitive applications created with App
Studio,
deployed on-prem or as a multi-tenant cloud managed
service.
D ATA
Any format,
any platform
S O L U T I O N
Personalized
insights for each
shopper
STORAGE &
SEARCH
INTENT
PREDICTIO
N
APP
CREATION
DATA
INGEST &
PREP
F U S I O N P L AT F O R M
Human
Generated
System
Generated
Application
Generated
Digital
Commerce
38
STORAGE & SEARCH INTENT PREDICTION APP CREATIONDATA INGEST & PREP
NLP: NER, phrases, POS
Document classification
Anomaly detection
Clustering
Topic detection
Search engine &
data processing
Connectors
ETL pipelines
Scheduling & alerting
SQL engine
Rules engine
Query pipelines
Query intent detector
Automatic relevancy
Signals & query analytics
Recommenders
A/B testing
Modular components
Stateless architecture
User-focused experience
Geospatial mapping
Results preview
Rapid prototyping
S C A L A B L E O P E R A T I O N S
SECURITYCDCRCLOUDSCALABLEEXTENSIBLE
3939
C L O U D - N AT I V E ,
M I C R O S E R V I C E S
A R C H I T E C T U R E
O R C H E S T R AT E D B Y
K U B E R N E T E S
A U TO S C A L I N G P O L I C I E S
D Y N A M I C A L LY M A N A G E
R E S O U R C E S
N AT I V E S U P P O R T F O R
P Y T H O N M L M O D E L S
E A S Y I N T E G R AT I O N W I T H
D ATA S C I E N C E TO O L S E . G .
T E N S O R F LO W, S C I K I T - L E A R N ,
S PA C Y, J U P Y T E R N OT E B O O K S
S PA R K S T R E A M I N G F O R
S I G N A L S
F U S I O N – C LO U D N AT I V E & D ATA S C I E N C E R E A D Y
4040
P R O D U C T R E L E VA N C Y
S C O R I N G I N T E R P R E T S
S I G N A L S & S H O W S R E L AT I V E
P R O D U C T P R E F E R E N C E S
D A S H B O A R D A N A LY T I C S
P R O V I D E R E A L - T I M E
I N S I G H T S I N TO S E A R C H &
B R O W S E O U TC O M E S
A U TO M AT I C S E A R C H
R E W R I T E S P R E D I C T I N T E N T,
F I X M I S S P E L L I N G S &
I N T E R P R E T S Y N O N Y M S
R U L E S M A N A G E R TO P I N ,
B O O S T, B U R Y, O R B L O C K
P R O D U C T S F O R S E A R C H
T E R M S / C AT E G O R Y PA G E S
L U C I D W O R K S P R E D I C T I V E M E R C H A N D I S E R
451RESEARCH.COM
©2020 451 Research. All Rights Reserved. 41
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
Q & A
451RESEARCH.COM
©2020 451 Research. All Rights Reserved.
451research.com
US +1 212.505.3030 EUROPE +44 (0) 203.929.5700
Thank you
@451Research
New York
London
Boston
San Francisco
Sheryl.Kingstone@451research.com
@skingstone

Weitere ähnliche Inhalte

Was ist angesagt?

Five building blocks of digital transformation
Five building blocks of digital transformation Five building blocks of digital transformation
Five building blocks of digital transformation Maziar Ebrahimi
 
Webinar: Elevate Your Digital Commerce Platform with AI-powered Search
Webinar: Elevate Your Digital Commerce Platform with AI-powered SearchWebinar: Elevate Your Digital Commerce Platform with AI-powered Search
Webinar: Elevate Your Digital Commerce Platform with AI-powered SearchLucidworks
 
Digital Strategy Framework
Digital Strategy FrameworkDigital Strategy Framework
Digital Strategy FrameworkJohn Fischbeck
 
Our Journey to Self-Discovery: Synthesizing 30 Years of Data Pipelines with K...
Our Journey to Self-Discovery: Synthesizing 30 Years of Data Pipelines with K...Our Journey to Self-Discovery: Synthesizing 30 Years of Data Pipelines with K...
Our Journey to Self-Discovery: Synthesizing 30 Years of Data Pipelines with K...Neo4j
 
What Does It Mean to Digitize a Company?
What Does It Mean to Digitize a Company?What Does It Mean to Digitize a Company?
What Does It Mean to Digitize a Company?Teradata
 
[Slides] Content Marketing Vendor Landscape: Marketer Needs & Vendor Solution...
[Slides] Content Marketing Vendor Landscape: Marketer Needs & Vendor Solution...[Slides] Content Marketing Vendor Landscape: Marketer Needs & Vendor Solution...
[Slides] Content Marketing Vendor Landscape: Marketer Needs & Vendor Solution...Altimeter, a Prophet Company
 
Persona™
Persona™Persona™
Persona™Course5i
 
Cost & benefits of business analytics marshall sponder
Cost & benefits of business analytics marshall sponderCost & benefits of business analytics marshall sponder
Cost & benefits of business analytics marshall sponderMarshall Sponder
 
BSI Teradata: The Shocking Case of Home Electronics Planet
BSI Teradata: The Shocking Case of Home Electronics PlanetBSI Teradata: The Shocking Case of Home Electronics Planet
BSI Teradata: The Shocking Case of Home Electronics PlanetTeradata
 
Gartner For High Tech Companies
Gartner For High Tech CompaniesGartner For High Tech Companies
Gartner For High Tech CompaniesCarl Cooper
 
Be Digital or Die - Predictive Analytics for Digital Transformation
Be Digital or Die - Predictive Analytics for Digital TransformationBe Digital or Die - Predictive Analytics for Digital Transformation
Be Digital or Die - Predictive Analytics for Digital TransformationFintricity
 
Location Intelligence Drives Competitive Edge in the Digital Age
Location Intelligence Drives Competitive Edge in the Digital AgeLocation Intelligence Drives Competitive Edge in the Digital Age
Location Intelligence Drives Competitive Edge in the Digital AgeLauren Fellure
 
Persona™
Persona™Persona™
Persona™Course5i
 
The digital transformation of retail
The digital transformation of retailThe digital transformation of retail
The digital transformation of retailCloudera, Inc.
 
Digital Strategy Framework 101
Digital Strategy Framework 101Digital Strategy Framework 101
Digital Strategy Framework 101Elevar
 
Blueocean IIR webinar - Superior Insights Through Information Integration: De...
Blueocean IIR webinar - Superior Insights Through Information Integration: De...Blueocean IIR webinar - Superior Insights Through Information Integration: De...
Blueocean IIR webinar - Superior Insights Through Information Integration: De...Course5i
 
Digital confluence framework jan 2014
Digital confluence framework jan 2014Digital confluence framework jan 2014
Digital confluence framework jan 2014Paddy Ramanathan
 
The Tools You Need to Build Relationships and Drive Revenue Checklist
The Tools You Need to Build Relationships and Drive Revenue Checklist The Tools You Need to Build Relationships and Drive Revenue Checklist
The Tools You Need to Build Relationships and Drive Revenue Checklist Teradata
 
Pervasive Personalization with IoT
Pervasive Personalization with IoT Pervasive Personalization with IoT
Pervasive Personalization with IoT ShiSh Shridhar
 
The Complete Guide to Embedded Analytics
The Complete Guide to Embedded AnalyticsThe Complete Guide to Embedded Analytics
The Complete Guide to Embedded AnalyticsJessica Sprinkel
 

Was ist angesagt? (20)

Five building blocks of digital transformation
Five building blocks of digital transformation Five building blocks of digital transformation
Five building blocks of digital transformation
 
Webinar: Elevate Your Digital Commerce Platform with AI-powered Search
Webinar: Elevate Your Digital Commerce Platform with AI-powered SearchWebinar: Elevate Your Digital Commerce Platform with AI-powered Search
Webinar: Elevate Your Digital Commerce Platform with AI-powered Search
 
Digital Strategy Framework
Digital Strategy FrameworkDigital Strategy Framework
Digital Strategy Framework
 
Our Journey to Self-Discovery: Synthesizing 30 Years of Data Pipelines with K...
Our Journey to Self-Discovery: Synthesizing 30 Years of Data Pipelines with K...Our Journey to Self-Discovery: Synthesizing 30 Years of Data Pipelines with K...
Our Journey to Self-Discovery: Synthesizing 30 Years of Data Pipelines with K...
 
What Does It Mean to Digitize a Company?
What Does It Mean to Digitize a Company?What Does It Mean to Digitize a Company?
What Does It Mean to Digitize a Company?
 
[Slides] Content Marketing Vendor Landscape: Marketer Needs & Vendor Solution...
[Slides] Content Marketing Vendor Landscape: Marketer Needs & Vendor Solution...[Slides] Content Marketing Vendor Landscape: Marketer Needs & Vendor Solution...
[Slides] Content Marketing Vendor Landscape: Marketer Needs & Vendor Solution...
 
Persona™
Persona™Persona™
Persona™
 
Cost & benefits of business analytics marshall sponder
Cost & benefits of business analytics marshall sponderCost & benefits of business analytics marshall sponder
Cost & benefits of business analytics marshall sponder
 
BSI Teradata: The Shocking Case of Home Electronics Planet
BSI Teradata: The Shocking Case of Home Electronics PlanetBSI Teradata: The Shocking Case of Home Electronics Planet
BSI Teradata: The Shocking Case of Home Electronics Planet
 
Gartner For High Tech Companies
Gartner For High Tech CompaniesGartner For High Tech Companies
Gartner For High Tech Companies
 
Be Digital or Die - Predictive Analytics for Digital Transformation
Be Digital or Die - Predictive Analytics for Digital TransformationBe Digital or Die - Predictive Analytics for Digital Transformation
Be Digital or Die - Predictive Analytics for Digital Transformation
 
Location Intelligence Drives Competitive Edge in the Digital Age
Location Intelligence Drives Competitive Edge in the Digital AgeLocation Intelligence Drives Competitive Edge in the Digital Age
Location Intelligence Drives Competitive Edge in the Digital Age
 
Persona™
Persona™Persona™
Persona™
 
The digital transformation of retail
The digital transformation of retailThe digital transformation of retail
The digital transformation of retail
 
Digital Strategy Framework 101
Digital Strategy Framework 101Digital Strategy Framework 101
Digital Strategy Framework 101
 
Blueocean IIR webinar - Superior Insights Through Information Integration: De...
Blueocean IIR webinar - Superior Insights Through Information Integration: De...Blueocean IIR webinar - Superior Insights Through Information Integration: De...
Blueocean IIR webinar - Superior Insights Through Information Integration: De...
 
Digital confluence framework jan 2014
Digital confluence framework jan 2014Digital confluence framework jan 2014
Digital confluence framework jan 2014
 
The Tools You Need to Build Relationships and Drive Revenue Checklist
The Tools You Need to Build Relationships and Drive Revenue Checklist The Tools You Need to Build Relationships and Drive Revenue Checklist
The Tools You Need to Build Relationships and Drive Revenue Checklist
 
Pervasive Personalization with IoT
Pervasive Personalization with IoT Pervasive Personalization with IoT
Pervasive Personalization with IoT
 
The Complete Guide to Embedded Analytics
The Complete Guide to Embedded AnalyticsThe Complete Guide to Embedded Analytics
The Complete Guide to Embedded Analytics
 

Ähnlich wie Webinar: 5 Must-Have Items You Need for Your 2020 Ecommerce Strategy

Applying AI and Search In Europe
Applying AI and Search In EuropeApplying AI and Search In Europe
Applying AI and Search In EuropeLucidworks
 
Enabling a Culture of Self-Service Analytics
Enabling a Culture of Self-Service AnalyticsEnabling a Culture of Self-Service Analytics
Enabling a Culture of Self-Service AnalyticsPrecisely
 
Big Data LDN 2018: THE NEXT WAVE: DATA, AI AND ANALYTICS IN 2019 AND BEYOND
Big Data LDN 2018: THE NEXT WAVE: DATA, AI AND ANALYTICS IN 2019 AND BEYONDBig Data LDN 2018: THE NEXT WAVE: DATA, AI AND ANALYTICS IN 2019 AND BEYOND
Big Data LDN 2018: THE NEXT WAVE: DATA, AI AND ANALYTICS IN 2019 AND BEYONDMatt Stubbs
 
[WSO2 Summit Chicago 2018] Digital Transformation and Agile Integration: Stra...
[WSO2 Summit Chicago 2018] Digital Transformation and Agile Integration: Stra...[WSO2 Summit Chicago 2018] Digital Transformation and Agile Integration: Stra...
[WSO2 Summit Chicago 2018] Digital Transformation and Agile Integration: Stra...WSO2
 
Analyst Webinar: Doing a 180 on Customer 360
Analyst Webinar: Doing a 180 on Customer 360Analyst Webinar: Doing a 180 on Customer 360
Analyst Webinar: Doing a 180 on Customer 360Cloudera, Inc.
 
Understand the What, Why & How of Digital Transformation Featuring 451 Research
Understand the What, Why & How of Digital Transformation Featuring 451 ResearchUnderstand the What, Why & How of Digital Transformation Featuring 451 Research
Understand the What, Why & How of Digital Transformation Featuring 451 ResearchVMware Tanzu
 
Data and Analytics In The Digital Age
Data and Analytics In The Digital AgeData and Analytics In The Digital Age
Data and Analytics In The Digital AgeNigel Wright Group
 
Customer Experience: A Catalyst for Digital Transformation
Customer Experience: A Catalyst for Digital TransformationCustomer Experience: A Catalyst for Digital Transformation
Customer Experience: A Catalyst for Digital TransformationCloudera, Inc.
 
PWC 2014 Global Digital IQ Survey
PWC 2014 Global Digital IQ SurveyPWC 2014 Global Digital IQ Survey
PWC 2014 Global Digital IQ Surveypolenumerique33
 
Etude PwC Digital IQ (2014)
Etude PwC Digital IQ (2014)Etude PwC Digital IQ (2014)
Etude PwC Digital IQ (2014)PwC France
 
90% of Enterprises are Using DataOps. Why Aren’t You?
90% of Enterprises are Using DataOps. Why Aren’t You?90% of Enterprises are Using DataOps. Why Aren’t You?
90% of Enterprises are Using DataOps. Why Aren’t You?Delphix
 
Agile Data Strategy and Lean Execution
Agile Data Strategy and Lean ExecutionAgile Data Strategy and Lean Execution
Agile Data Strategy and Lean ExecutionMario Faria
 
Unlocking Scale Through Pricing
Unlocking Scale Through PricingUnlocking Scale Through Pricing
Unlocking Scale Through PricingOpenView
 
Bridging the Data Divide: Driving Data and Analytics Projects Forward with Tr...
Bridging the Data Divide: Driving Data and Analytics Projects Forward with Tr...Bridging the Data Divide: Driving Data and Analytics Projects Forward with Tr...
Bridging the Data Divide: Driving Data and Analytics Projects Forward with Tr...Precisely
 
Cisco Connect 2018 Philippines - Trends transforming it network data into bus...
Cisco Connect 2018 Philippines - Trends transforming it network data into bus...Cisco Connect 2018 Philippines - Trends transforming it network data into bus...
Cisco Connect 2018 Philippines - Trends transforming it network data into bus...NetworkCollaborators
 
Primend Pilvekonverents - Kliendihalduse juhtimine pilves
Primend Pilvekonverents - Kliendihalduse juhtimine pilvesPrimend Pilvekonverents - Kliendihalduse juhtimine pilves
Primend Pilvekonverents - Kliendihalduse juhtimine pilvesPrimend
 
Stateofthe cio 2022 sample slides
Stateofthe cio 2022 sample slides Stateofthe cio 2022 sample slides
Stateofthe cio 2022 sample slides IDG
 
TCS 2021 Global Leadership Study: Key Findings Report
TCS 2021 Global Leadership Study: Key Findings ReportTCS 2021 Global Leadership Study: Key Findings Report
TCS 2021 Global Leadership Study: Key Findings ReportTata Consultancy Services
 
Close Sales Faster By Combining Data & Artificial Intelligence
Close Sales Faster By Combining Data & Artificial IntelligenceClose Sales Faster By Combining Data & Artificial Intelligence
Close Sales Faster By Combining Data & Artificial Intelligenceaccessamg
 
Stateofthe cio 2022 new sample slides
Stateofthe cio 2022 new sample slidesStateofthe cio 2022 new sample slides
Stateofthe cio 2022 new sample slidesIDG
 

Ähnlich wie Webinar: 5 Must-Have Items You Need for Your 2020 Ecommerce Strategy (20)

Applying AI and Search In Europe
Applying AI and Search In EuropeApplying AI and Search In Europe
Applying AI and Search In Europe
 
Enabling a Culture of Self-Service Analytics
Enabling a Culture of Self-Service AnalyticsEnabling a Culture of Self-Service Analytics
Enabling a Culture of Self-Service Analytics
 
Big Data LDN 2018: THE NEXT WAVE: DATA, AI AND ANALYTICS IN 2019 AND BEYOND
Big Data LDN 2018: THE NEXT WAVE: DATA, AI AND ANALYTICS IN 2019 AND BEYONDBig Data LDN 2018: THE NEXT WAVE: DATA, AI AND ANALYTICS IN 2019 AND BEYOND
Big Data LDN 2018: THE NEXT WAVE: DATA, AI AND ANALYTICS IN 2019 AND BEYOND
 
[WSO2 Summit Chicago 2018] Digital Transformation and Agile Integration: Stra...
[WSO2 Summit Chicago 2018] Digital Transformation and Agile Integration: Stra...[WSO2 Summit Chicago 2018] Digital Transformation and Agile Integration: Stra...
[WSO2 Summit Chicago 2018] Digital Transformation and Agile Integration: Stra...
 
Analyst Webinar: Doing a 180 on Customer 360
Analyst Webinar: Doing a 180 on Customer 360Analyst Webinar: Doing a 180 on Customer 360
Analyst Webinar: Doing a 180 on Customer 360
 
Understand the What, Why & How of Digital Transformation Featuring 451 Research
Understand the What, Why & How of Digital Transformation Featuring 451 ResearchUnderstand the What, Why & How of Digital Transformation Featuring 451 Research
Understand the What, Why & How of Digital Transformation Featuring 451 Research
 
Data and Analytics In The Digital Age
Data and Analytics In The Digital AgeData and Analytics In The Digital Age
Data and Analytics In The Digital Age
 
Customer Experience: A Catalyst for Digital Transformation
Customer Experience: A Catalyst for Digital TransformationCustomer Experience: A Catalyst for Digital Transformation
Customer Experience: A Catalyst for Digital Transformation
 
PWC 2014 Global Digital IQ Survey
PWC 2014 Global Digital IQ SurveyPWC 2014 Global Digital IQ Survey
PWC 2014 Global Digital IQ Survey
 
Etude PwC Digital IQ (2014)
Etude PwC Digital IQ (2014)Etude PwC Digital IQ (2014)
Etude PwC Digital IQ (2014)
 
90% of Enterprises are Using DataOps. Why Aren’t You?
90% of Enterprises are Using DataOps. Why Aren’t You?90% of Enterprises are Using DataOps. Why Aren’t You?
90% of Enterprises are Using DataOps. Why Aren’t You?
 
Agile Data Strategy and Lean Execution
Agile Data Strategy and Lean ExecutionAgile Data Strategy and Lean Execution
Agile Data Strategy and Lean Execution
 
Unlocking Scale Through Pricing
Unlocking Scale Through PricingUnlocking Scale Through Pricing
Unlocking Scale Through Pricing
 
Bridging the Data Divide: Driving Data and Analytics Projects Forward with Tr...
Bridging the Data Divide: Driving Data and Analytics Projects Forward with Tr...Bridging the Data Divide: Driving Data and Analytics Projects Forward with Tr...
Bridging the Data Divide: Driving Data and Analytics Projects Forward with Tr...
 
Cisco Connect 2018 Philippines - Trends transforming it network data into bus...
Cisco Connect 2018 Philippines - Trends transforming it network data into bus...Cisco Connect 2018 Philippines - Trends transforming it network data into bus...
Cisco Connect 2018 Philippines - Trends transforming it network data into bus...
 
Primend Pilvekonverents - Kliendihalduse juhtimine pilves
Primend Pilvekonverents - Kliendihalduse juhtimine pilvesPrimend Pilvekonverents - Kliendihalduse juhtimine pilves
Primend Pilvekonverents - Kliendihalduse juhtimine pilves
 
Stateofthe cio 2022 sample slides
Stateofthe cio 2022 sample slides Stateofthe cio 2022 sample slides
Stateofthe cio 2022 sample slides
 
TCS 2021 Global Leadership Study: Key Findings Report
TCS 2021 Global Leadership Study: Key Findings ReportTCS 2021 Global Leadership Study: Key Findings Report
TCS 2021 Global Leadership Study: Key Findings Report
 
Close Sales Faster By Combining Data & Artificial Intelligence
Close Sales Faster By Combining Data & Artificial IntelligenceClose Sales Faster By Combining Data & Artificial Intelligence
Close Sales Faster By Combining Data & Artificial Intelligence
 
Stateofthe cio 2022 new sample slides
Stateofthe cio 2022 new sample slidesStateofthe cio 2022 new sample slides
Stateofthe cio 2022 new sample slides
 

Mehr von Lucidworks

Search is the Tip of the Spear for Your B2B eCommerce Strategy
Search is the Tip of the Spear for Your B2B eCommerce StrategySearch is the Tip of the Spear for Your B2B eCommerce Strategy
Search is the Tip of the Spear for Your B2B eCommerce StrategyLucidworks
 
Drive Agent Effectiveness in Salesforce
Drive Agent Effectiveness in SalesforceDrive Agent Effectiveness in Salesforce
Drive Agent Effectiveness in SalesforceLucidworks
 
How Crate & Barrel Connects Shoppers with Relevant Products
How Crate & Barrel Connects Shoppers with Relevant ProductsHow Crate & Barrel Connects Shoppers with Relevant Products
How Crate & Barrel Connects Shoppers with Relevant ProductsLucidworks
 
Lucidworks & IMRG Webinar – Best-In-Class Retail Product Discovery
Lucidworks & IMRG Webinar – Best-In-Class Retail Product DiscoveryLucidworks & IMRG Webinar – Best-In-Class Retail Product Discovery
Lucidworks & IMRG Webinar – Best-In-Class Retail Product DiscoveryLucidworks
 
Connected Experiences Are Personalized Experiences
Connected Experiences Are Personalized ExperiencesConnected Experiences Are Personalized Experiences
Connected Experiences Are Personalized ExperiencesLucidworks
 
Intelligent Insight Driven Policing with MC+A, Toronto Police Service and Luc...
Intelligent Insight Driven Policing with MC+A, Toronto Police Service and Luc...Intelligent Insight Driven Policing with MC+A, Toronto Police Service and Luc...
Intelligent Insight Driven Policing with MC+A, Toronto Police Service and Luc...Lucidworks
 
[Webinar] Intelligent Policing. Leveraging Data to more effectively Serve Com...
[Webinar] Intelligent Policing. Leveraging Data to more effectively Serve Com...[Webinar] Intelligent Policing. Leveraging Data to more effectively Serve Com...
[Webinar] Intelligent Policing. Leveraging Data to more effectively Serve Com...Lucidworks
 
Accelerate The Path To Purchase With Product Discovery at Retail Innovation C...
Accelerate The Path To Purchase With Product Discovery at Retail Innovation C...Accelerate The Path To Purchase With Product Discovery at Retail Innovation C...
Accelerate The Path To Purchase With Product Discovery at Retail Innovation C...Lucidworks
 
AI-Powered Linguistics and Search with Fusion and Rosette
AI-Powered Linguistics and Search with Fusion and RosetteAI-Powered Linguistics and Search with Fusion and Rosette
AI-Powered Linguistics and Search with Fusion and RosetteLucidworks
 
The Service Industry After COVID-19: The Soul of Service in a Virtual Moment
The Service Industry After COVID-19: The Soul of Service in a Virtual MomentThe Service Industry After COVID-19: The Soul of Service in a Virtual Moment
The Service Industry After COVID-19: The Soul of Service in a Virtual MomentLucidworks
 
Webinar: Smart answers for employee and customer support after covid 19 - Europe
Webinar: Smart answers for employee and customer support after covid 19 - EuropeWebinar: Smart answers for employee and customer support after covid 19 - Europe
Webinar: Smart answers for employee and customer support after covid 19 - EuropeLucidworks
 
Smart Answers for Employee and Customer Support After COVID-19
Smart Answers for Employee and Customer Support After COVID-19Smart Answers for Employee and Customer Support After COVID-19
Smart Answers for Employee and Customer Support After COVID-19Lucidworks
 
Webinar: Accelerate Data Science with Fusion 5.1
Webinar: Accelerate Data Science with Fusion 5.1Webinar: Accelerate Data Science with Fusion 5.1
Webinar: Accelerate Data Science with Fusion 5.1Lucidworks
 
Where Search Meets Science and Style Meets Savings: Nordstrom Rack's Journey ...
Where Search Meets Science and Style Meets Savings: Nordstrom Rack's Journey ...Where Search Meets Science and Style Meets Savings: Nordstrom Rack's Journey ...
Where Search Meets Science and Style Meets Savings: Nordstrom Rack's Journey ...Lucidworks
 
Apply Knowledge Graphs and Search for Real-World Decision Intelligence
Apply Knowledge Graphs and Search for Real-World Decision IntelligenceApply Knowledge Graphs and Search for Real-World Decision Intelligence
Apply Knowledge Graphs and Search for Real-World Decision IntelligenceLucidworks
 
Why Insight Engines Matter in 2020 and Beyond
Why Insight Engines Matter in 2020 and BeyondWhy Insight Engines Matter in 2020 and Beyond
Why Insight Engines Matter in 2020 and BeyondLucidworks
 
Webinar: Lucidworks Managed Search
Webinar: Lucidworks Managed SearchWebinar: Lucidworks Managed Search
Webinar: Lucidworks Managed SearchLucidworks
 
KMWorld 2019 - Diane Burley - Bringing a Consumer-Like Experience to the Digi...
KMWorld 2019 - Diane Burley - Bringing a Consumer-Like Experience to the Digi...KMWorld 2019 - Diane Burley - Bringing a Consumer-Like Experience to the Digi...
KMWorld 2019 - Diane Burley - Bringing a Consumer-Like Experience to the Digi...Lucidworks
 
Using Search to Drive Self-Help Success at Veritas
Using Search to Drive Self-Help Success at VeritasUsing Search to Drive Self-Help Success at Veritas
Using Search to Drive Self-Help Success at VeritasLucidworks
 
Using Signals in Lucidworks Fusion
Using Signals in Lucidworks FusionUsing Signals in Lucidworks Fusion
Using Signals in Lucidworks FusionLucidworks
 

Mehr von Lucidworks (20)

Search is the Tip of the Spear for Your B2B eCommerce Strategy
Search is the Tip of the Spear for Your B2B eCommerce StrategySearch is the Tip of the Spear for Your B2B eCommerce Strategy
Search is the Tip of the Spear for Your B2B eCommerce Strategy
 
Drive Agent Effectiveness in Salesforce
Drive Agent Effectiveness in SalesforceDrive Agent Effectiveness in Salesforce
Drive Agent Effectiveness in Salesforce
 
How Crate & Barrel Connects Shoppers with Relevant Products
How Crate & Barrel Connects Shoppers with Relevant ProductsHow Crate & Barrel Connects Shoppers with Relevant Products
How Crate & Barrel Connects Shoppers with Relevant Products
 
Lucidworks & IMRG Webinar – Best-In-Class Retail Product Discovery
Lucidworks & IMRG Webinar – Best-In-Class Retail Product DiscoveryLucidworks & IMRG Webinar – Best-In-Class Retail Product Discovery
Lucidworks & IMRG Webinar – Best-In-Class Retail Product Discovery
 
Connected Experiences Are Personalized Experiences
Connected Experiences Are Personalized ExperiencesConnected Experiences Are Personalized Experiences
Connected Experiences Are Personalized Experiences
 
Intelligent Insight Driven Policing with MC+A, Toronto Police Service and Luc...
Intelligent Insight Driven Policing with MC+A, Toronto Police Service and Luc...Intelligent Insight Driven Policing with MC+A, Toronto Police Service and Luc...
Intelligent Insight Driven Policing with MC+A, Toronto Police Service and Luc...
 
[Webinar] Intelligent Policing. Leveraging Data to more effectively Serve Com...
[Webinar] Intelligent Policing. Leveraging Data to more effectively Serve Com...[Webinar] Intelligent Policing. Leveraging Data to more effectively Serve Com...
[Webinar] Intelligent Policing. Leveraging Data to more effectively Serve Com...
 
Accelerate The Path To Purchase With Product Discovery at Retail Innovation C...
Accelerate The Path To Purchase With Product Discovery at Retail Innovation C...Accelerate The Path To Purchase With Product Discovery at Retail Innovation C...
Accelerate The Path To Purchase With Product Discovery at Retail Innovation C...
 
AI-Powered Linguistics and Search with Fusion and Rosette
AI-Powered Linguistics and Search with Fusion and RosetteAI-Powered Linguistics and Search with Fusion and Rosette
AI-Powered Linguistics and Search with Fusion and Rosette
 
The Service Industry After COVID-19: The Soul of Service in a Virtual Moment
The Service Industry After COVID-19: The Soul of Service in a Virtual MomentThe Service Industry After COVID-19: The Soul of Service in a Virtual Moment
The Service Industry After COVID-19: The Soul of Service in a Virtual Moment
 
Webinar: Smart answers for employee and customer support after covid 19 - Europe
Webinar: Smart answers for employee and customer support after covid 19 - EuropeWebinar: Smart answers for employee and customer support after covid 19 - Europe
Webinar: Smart answers for employee and customer support after covid 19 - Europe
 
Smart Answers for Employee and Customer Support After COVID-19
Smart Answers for Employee and Customer Support After COVID-19Smart Answers for Employee and Customer Support After COVID-19
Smart Answers for Employee and Customer Support After COVID-19
 
Webinar: Accelerate Data Science with Fusion 5.1
Webinar: Accelerate Data Science with Fusion 5.1Webinar: Accelerate Data Science with Fusion 5.1
Webinar: Accelerate Data Science with Fusion 5.1
 
Where Search Meets Science and Style Meets Savings: Nordstrom Rack's Journey ...
Where Search Meets Science and Style Meets Savings: Nordstrom Rack's Journey ...Where Search Meets Science and Style Meets Savings: Nordstrom Rack's Journey ...
Where Search Meets Science and Style Meets Savings: Nordstrom Rack's Journey ...
 
Apply Knowledge Graphs and Search for Real-World Decision Intelligence
Apply Knowledge Graphs and Search for Real-World Decision IntelligenceApply Knowledge Graphs and Search for Real-World Decision Intelligence
Apply Knowledge Graphs and Search for Real-World Decision Intelligence
 
Why Insight Engines Matter in 2020 and Beyond
Why Insight Engines Matter in 2020 and BeyondWhy Insight Engines Matter in 2020 and Beyond
Why Insight Engines Matter in 2020 and Beyond
 
Webinar: Lucidworks Managed Search
Webinar: Lucidworks Managed SearchWebinar: Lucidworks Managed Search
Webinar: Lucidworks Managed Search
 
KMWorld 2019 - Diane Burley - Bringing a Consumer-Like Experience to the Digi...
KMWorld 2019 - Diane Burley - Bringing a Consumer-Like Experience to the Digi...KMWorld 2019 - Diane Burley - Bringing a Consumer-Like Experience to the Digi...
KMWorld 2019 - Diane Burley - Bringing a Consumer-Like Experience to the Digi...
 
Using Search to Drive Self-Help Success at Veritas
Using Search to Drive Self-Help Success at VeritasUsing Search to Drive Self-Help Success at Veritas
Using Search to Drive Self-Help Success at Veritas
 
Using Signals in Lucidworks Fusion
Using Signals in Lucidworks FusionUsing Signals in Lucidworks Fusion
Using Signals in Lucidworks Fusion
 

Kürzlich hochgeladen

UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6DianaGray10
 
NIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 WorkshopNIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 WorkshopBachir Benyammi
 
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Will Schroeder
 
Designing A Time bound resource download URL
Designing A Time bound resource download URLDesigning A Time bound resource download URL
Designing A Time bound resource download URLRuncy Oommen
 
Building AI-Driven Apps Using Semantic Kernel.pptx
Building AI-Driven Apps Using Semantic Kernel.pptxBuilding AI-Driven Apps Using Semantic Kernel.pptx
Building AI-Driven Apps Using Semantic Kernel.pptxUdaiappa Ramachandran
 
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online CollaborationCOMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online Collaborationbruanjhuli
 
How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?IES VE
 
Machine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfMachine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfAijun Zhang
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8DianaGray10
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...DianaGray10
 
Nanopower In Semiconductor Industry.pdf
Nanopower  In Semiconductor Industry.pdfNanopower  In Semiconductor Industry.pdf
Nanopower In Semiconductor Industry.pdfPedro Manuel
 
Linked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesLinked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesDavid Newbury
 
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDEADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDELiveplex
 
AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesAI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesMd Hossain Ali
 
20230202 - Introduction to tis-py
20230202 - Introduction to tis-py20230202 - Introduction to tis-py
20230202 - Introduction to tis-pyJamie (Taka) Wang
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfDianaGray10
 
Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024D Cloud Solutions
 
Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1DianaGray10
 

Kürzlich hochgeladen (20)

UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6
 
NIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 WorkshopNIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 Workshop
 
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
 
Designing A Time bound resource download URL
Designing A Time bound resource download URLDesigning A Time bound resource download URL
Designing A Time bound resource download URL
 
201610817 - edge part1
201610817 - edge part1201610817 - edge part1
201610817 - edge part1
 
Building AI-Driven Apps Using Semantic Kernel.pptx
Building AI-Driven Apps Using Semantic Kernel.pptxBuilding AI-Driven Apps Using Semantic Kernel.pptx
Building AI-Driven Apps Using Semantic Kernel.pptx
 
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online CollaborationCOMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
 
How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?
 
Machine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfMachine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdf
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
 
Nanopower In Semiconductor Industry.pdf
Nanopower  In Semiconductor Industry.pdfNanopower  In Semiconductor Industry.pdf
Nanopower In Semiconductor Industry.pdf
 
Linked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesLinked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond Ontologies
 
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDEADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
 
AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesAI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
 
20230202 - Introduction to tis-py
20230202 - Introduction to tis-py20230202 - Introduction to tis-py
20230202 - Introduction to tis-py
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
 
20150722 - AGV
20150722 - AGV20150722 - AGV
20150722 - AGV
 
Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024
 
Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1
 

Webinar: 5 Must-Have Items You Need for Your 2020 Ecommerce Strategy

  • 1. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. 1 5 Must-Have Items You Need for Your 2020 Ecommerce Strategy Sheryl Kingstone, 451 Research Justin Sears, Lucidworks February 26, 2020
  • 2. 451RESEARCH.COM ©2019 451 Research. All Rights Reserved. Today’s speakers Sheryl Kingstone Research Vice President & General Manager - VOCUL Justin Sears VP Product Marketing
  • 3. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. Questions? Presentation Slides Feedback Housekeeping Items Questions? A copy of the presentation slides are located in the resources section for download Presentation slides On Demand To ask a question, click on the question button The on demand version of this webcast will be available once the live webcast concludes
  • 4. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. Lucidworks Retail Survey Results • Findability: Time between add to catalog & search availability • Personalization: Predict intent to recommend products • Performance: Site degradation during periods of peak demand 123 participants, from companies with more than $100M in revenue https://lucidworks.com/ppc/ecommerce-best-practices-survey/
  • 5. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. Findability: TCBIITCFI They can’t buy it if they can’t find it • Time between adding to catalog and availability in search results • Search relevancy, once products are available in search
  • 6. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. Personalization: Can you guess what they want? 67% of respondents collect user behavior signals 48% use artificial intelligence for query intent prediction
  • 7. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. Performance: Does your site perform worst when you need it most?
  • 8. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. TREND 1 Experience Not Price or Products Creates Differentiation
  • 9. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. IS THE CURRENCY OF EXPERIENCE EMOTION
  • 10. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. Customer experience stakeholders cite ‘selling more to existing customers’ as their number one business objective for 2019, followed by ‘improving customer service for retention’ Source: 451 Research’s Voice of the Enterprise: Customer Experience & Commerce, Organizational Dynamics & Budget 2019
  • 11. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. 27% of consumers are less trusting of businesses today than they were one year ago 34% of Gen Z are already using new subscription services 80% of consumers feel they have little to no control over their personal data RetentionTransparencyTrust
  • 12. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. 69% 31% Consumer awareness & use of subscription services is on the rise How would you describe your level of awareness with subscription services? Somewhat to very aware Somewhat to very unaware 29 % 69% of respondents are at least somewhat aware of subscription products and/or services 29% of respondents claim that they currently subscribe to a product or service
  • 13. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. To remain relevant in the eyes of consumers, enterprises will need to invest in contextual experiences at every step of the consumer journey
  • 14. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. 61% state a negative online shopping experience makes them less likely to shop with them in the future
  • 15. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. Source: 451 Research’s Global Unified Commerce Forecast 2019 Opportunity Lost Opportunity Cost
  • 16. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. TREND 2 Digital Transformation Drives Strategic Investments
  • 17. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. Digital transformation is about the application and exploitation of technology in all aspects of an organization’s activity. … Success isn't only about the technology. It’s about rethinking strategy, culture, talent, operating models and processes. ˈdɪdʒɪt(ə)l/ adjective ˌtransfəˈmeɪʃ(ə)n nounDigital transformation
  • 18. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. 16% 18% 24% 14% 28% 27% 33% 41% 2016 2018 We have a formal strategy and are actively digitizing our business processes and technologies We are in the planning stage – researching to form our digital transformation strategy We are considering it, but have no formal plans We currently have no digital transformation strategy Strong shift in retailers’ formal digital transformation strategies Source: 451 Research's Voice of the Connected User Landscape, Digital Transformation Survey, 2H 2018
  • 19. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. 19% 12% 8% 44% 55% 53% 37% 33% 38% Digital Laggard Digital Learner Digital Leader 9% 3% 3% 48% 46% 33% 43% 51% 63% Digital Laggard Digital Learner Digital Leader Digital leaders are strategically shifting more budget dollars 19 TODAY FUTURE TRANSFORMING TRANSITIONING TACTICAL Digital Laggard Digital Learner Digital Leader Which of the following best describes your organization's status with regards to a digital transformation strategy? On a scale of 1-10, how will, or how do you expect, digital transformation to shift your IT spending over the next 5 years? Moving from tactical to strategic budget allocation. – Now & Within 5 Years Source: 451 Research's Voice of the Connected User Landscape, Digital Transformation Survey, 2H 2018 Digital Laggard Digital Learner Digital Leader
  • 20. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. 53% 49% 43% 40% 40% 34% 28% 28% Improve customer experience Reduce costs through operational efficiencies Manage risk (e.g., cybersecurity, data privacy, systems reliability) Enhance the ability to innovate Manage increasing volume of data growth Increase competitive differentiation Exploring new working styles/workplace arrangements (across the organization's departmental/geographical borders, supply chain, etc.) Create new business models Customer Experience Drives Digital transformation Priorities Q. Which of the following best describes your organization's status with regards to a digital transformation strategy? In your opinion, what are the main drivers for digital transformation? Source: 451 Research's Voice of the Connected User Landscape, Digital Transformation Survey, 2H 2018
  • 21. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. Source: 451 Research’s 2H 2018 Voice of the Connected User Landscape: Corporate Mobility and Digital Transformation Survey (n= >500 ~30% IT and 70% line-of-business decision-makers) Data, digital and intelligence will separate leaders from laggards
  • 22. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved.
  • 23. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. TREND 3 Data-Driven Experience Economy Requires Context
  • 24. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. Data Drivers will leapfrog Data Drifters Source: 451 Research 55% of Data Drifters say data will become more important over the next year 15% of Data Drifters are investing in strategic customer experience initiatives 81% of Data Drivers say data will become more important over the next year 55% of Data Drivers are investing in strategic customer experience initiatives vs
  • 25. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. The top IT-led priority for customer experience is ‘updating the online presence for personalized customer engagement.’ 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. Source: 451 Research’s Voice of the Enterprise: Customer Experience & Commerce, Organizational Dynamics & Budget 2019
  • 26. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. 25% would pay a premium for Search Results Tailored to Them 26 10.7% 17.1% 46.6% 25.6% Would pay moderately higher prices (>5%) for this Would pay slightly higher prices (1-5%) for this Want this, but would not pay higher prices for it Not interested in this
  • 27. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. Individual Segment Transparent Data Architecture Black Box • Marketing • Machine Learning • Multi-Channel using 2-3 Sources • Marketing • Rules-Based • Individual Channels and Sources • Enterprise-Wide • Rules-Based • Individual Channels and Sources • Enterprise-Wide Customer Journey • Context–Aware Deep Learning • Real-Time Customer360 Hyper-Personalization Segment-Based PersonalizationMarketing A/B Testing 1:1 Marketing AI and Search Essential for Hyper- Personalization
  • 28. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. Intersection of customer experience and AI drive business outcome success LEADERS LEARNERS LAGGARDS Q. Which of the following best describes your organization’s current machine learning adoption status? Q. What are the most significant benefits your organization has realized or expects to realize from its use of machine learning? Source: 451 Research’s Voice of the Enterprise: AI & Machine Learning, Adoption and Use Cases 2018
  • 29. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. Machine learning growth path for Commerce 22% Roughly 1 in 5 already deploying ML Source: 451 Research’s Voice of the Enterprise: AI and Machine Learning, Adoption & Use Cases 2018 In Pilot 28% 13% Plan to use ML within a year 63% ~3X current state of 22% within a year =
  • 30. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. Hyper-Personalization Requires
  • 31. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. 451RESEARCH.COM ©2018 451 Research. All Rights Reserved. WHY NOW?
  • 32. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. 40% Prioritize intent-driven engagement
  • 33. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. embrace more hyper-personalization strategies, …some 40% of B2C companies will compared to less than 15% of B2B
  • 34. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. 30% Embrace non-human digital assistants
  • 35. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. IF YOU DO WHAT YOU ALWAYS DID YOU WILL GET WHAT YOU ALWAYS GOT
  • 36. 36 FILTER VISUALIZATION ACTIVITY CONTENT INDEX NATURAL LANGUAGE BOOSTED RESULTS MACHINE LEARNING QUERY RULE MATCHING USER SIGNALS FACET, TOPIC & CLUSTER D ATA Human Generated System Generated Application Generated S O L U T I O N Digital Commerce
  • 37. 37 Advanced connectors and AI enrichment, delivered by intuitive applications created with App Studio, deployed on-prem or as a multi-tenant cloud managed service. D ATA Any format, any platform S O L U T I O N Personalized insights for each shopper STORAGE & SEARCH INTENT PREDICTIO N APP CREATION DATA INGEST & PREP F U S I O N P L AT F O R M Human Generated System Generated Application Generated Digital Commerce
  • 38. 38 STORAGE & SEARCH INTENT PREDICTION APP CREATIONDATA INGEST & PREP NLP: NER, phrases, POS Document classification Anomaly detection Clustering Topic detection Search engine & data processing Connectors ETL pipelines Scheduling & alerting SQL engine Rules engine Query pipelines Query intent detector Automatic relevancy Signals & query analytics Recommenders A/B testing Modular components Stateless architecture User-focused experience Geospatial mapping Results preview Rapid prototyping S C A L A B L E O P E R A T I O N S SECURITYCDCRCLOUDSCALABLEEXTENSIBLE
  • 39. 3939 C L O U D - N AT I V E , M I C R O S E R V I C E S A R C H I T E C T U R E O R C H E S T R AT E D B Y K U B E R N E T E S A U TO S C A L I N G P O L I C I E S D Y N A M I C A L LY M A N A G E R E S O U R C E S N AT I V E S U P P O R T F O R P Y T H O N M L M O D E L S E A S Y I N T E G R AT I O N W I T H D ATA S C I E N C E TO O L S E . G . T E N S O R F LO W, S C I K I T - L E A R N , S PA C Y, J U P Y T E R N OT E B O O K S S PA R K S T R E A M I N G F O R S I G N A L S F U S I O N – C LO U D N AT I V E & D ATA S C I E N C E R E A D Y
  • 40. 4040 P R O D U C T R E L E VA N C Y S C O R I N G I N T E R P R E T S S I G N A L S & S H O W S R E L AT I V E P R O D U C T P R E F E R E N C E S D A S H B O A R D A N A LY T I C S P R O V I D E R E A L - T I M E I N S I G H T S I N TO S E A R C H & B R O W S E O U TC O M E S A U TO M AT I C S E A R C H R E W R I T E S P R E D I C T I N T E N T, F I X M I S S P E L L I N G S & I N T E R P R E T S Y N O N Y M S R U L E S M A N A G E R TO P I N , B O O S T, B U R Y, O R B L O C K P R O D U C T S F O R S E A R C H T E R M S / C AT E G O R Y PA G E S L U C I D W O R K S P R E D I C T I V E M E R C H A N D I S E R
  • 41. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. 41
  • 42. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. Q & A
  • 43. 451RESEARCH.COM ©2020 451 Research. All Rights Reserved. 451research.com US +1 212.505.3030 EUROPE +44 (0) 203.929.5700 Thank you @451Research New York London Boston San Francisco Sheryl.Kingstone@451research.com @skingstone