13. User Research: …what else do they want?… BBC provides reports to determine other terms searched within same session (tracked by cookies)
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15. User Research: …who wants it?… BBC’s top queries report from children’s section of site
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18. Content Development: Are we featuring the right stuff? Track clickthroughs to determine which results should rise to the top (example: SLI Systems) Also suggests which “best bets” to develop to address common queries BBC removes navigation pages from search results