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Office 2.0
1. Office 2.0
An analysis of new IT solutions
for office productivity and collaboration
Volz Innovation GmbH
August 2009
www.volzinnovation.com
2. Agenda
Current situation
Web-based solutions for office
Web-based solutions for collaboration
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3. Microsoft obtains 71% operating profit
from the standard Desktop
Microsoft income 2008 (in Mio. US$)
35.803
25.410
Business Office Enterprise
Software (90%) Revenue
(MBD) (80%)
71%
Windows
(Client)
Revenue Op. profit
Source: Divisional reports in Microsoft annual report 2008
Comment: In parantheses official divisional names
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4. Google attacks the Microsoft Desktop
Google billboards advertising (August 2009)
Source: Photo of a billboard on a highway in New York, 4 th august 2009
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5. This is just the latest episode of the
“Office war“
Evolution of Office offer
1979 2009
Single Office Mail Powerpoint Instant Office
apps packages Calendar (Web)mail Messenging Online
Groupware
Visicalc ('79) Lotus Lotus Microsoft Exchange ThinkFree ('05)
1-2-3 ('82) Smartsuite ('94) Office 95 Server 2000
Microsoft - Spreadsheet - Calendar Zoho Office ('05)
Multiplan ('82) - Database - Organizer OEM bundling Office Live
- Graphics of Microsoft Google Apps ('06)
Microsoft Lotus destroys Jabber/XMPP
Excel/Mac ('85) Ashon Tate Notes ('94) competition standardised Open GOO ('07)
Framework ('84) (1999-2004)
Star Division IBM buys Office 97 Microsoft
StarWriter ('85) Microsoft Lotus ('95) + Web-Mail SUN attacs On Demand
Works ('85) + Outlook Microsoft because Services ('08)
Microsoft Microsoft of “Price Dumping“- Hosted Exchange
Excel/PC ('88) Exchange ('96) for server OS - Hosted Sharepoint
- Hosted LiveMeet
Microsoft SUN buys
Word ('90) Star Division 28 versions of
OpenOffice.org
StarOffice becomes
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Open Source
OpenOffice.org
6. Todays Office packages contain three
fundamental functionalities
Functional groups
Office Publishing Collaboration
Text processing Drawing Mail
(vector graphics)
Spreadsheet Calendar
Picture editing
Presentation (raster graphics) Chat / Messenger
Note taking Layout File and Document
(desktop publishing) Sharing
Task management
Web-Design Wiki
Database
Forum
Project management
Formula
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7. Agenda
Initial situation
Web-based solutions for office
Web-based solutions for collaboration
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8. Zoho online office has richest functionality
and is installable On Premise
A comparison between Online Office applications
Google Apps ThinkFree ZOHO
Mail / Chat Text processing Mail / Chat
Calendar Spreadsheet Calendar
(without Macros)
Text processing Text processing
Document Sharing
Spreadsheet Spreadsheet
(without Macros / Pivot) Desktop applications (with Macros / Pivot)
(Java with Server-Backend)
Presentation Presentation
Webpages Document Sharing
(Online) Forms Installable Note taking
On Premise
Document Sharing Wiki
Wiki Only On Demand File Sharing
Organizer
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Comment: OpenGoo.org not yet production ready
9. Both ThinkFree and ZOHO are midsize
IT firms located in India and Asia
Online Office vendors
ThinkFree ZOHO
Company: HaanSoft Prior name: AdventNet, Inc.
Headquarter: Seoul, Southkorea Headquarter: India / USA
Founded: 1999 Founded: 1996
First focussed on First focussed on
Java-based office solutions network management software
Since 2005 Office On Demand Since 2005 Office On Demand
Turnover: 365 mio € Staff: 400
Market leader “Office“ in Korea 60.000 customers and mio of users
Other business: Other business:
Asia Linux WebNMS
Education Software ManageEngine
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10. Example: ThinkFree Writer
Comment: First installation of Java-Applet takes 5 min.
Test over DSL connection unacceptable lead to response time
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11. Example: ZOHO Writer
Comment: Pure web application
First test over DSL connection acceptable answering times, interface different from Microsoft Office
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12. Zoho requires comparatively few IT
resources per user
Sizing Zoho
(Example baihui.com)
Zoho installation on baihui.com is an
On Premise installation of Zoho for
the chinese market
Sizing: 30 server for 50.000 user,
1000 accesses per second at the
same time
23 Grid-Server (64-Bit Intel Dual Core, 16GB,
500 GB Disk, 1 gbps NIC)
7 simple network server for general tasks
(Load Balancer, Monitoring, ...)
2 Switches, server twice patched
Comparable alternatives:
Roll out to 50.000 PC installations
Citrix MetaFrame Presentation Server
(~30 User / Server >>> ~ 1600 Server)
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Source: Sizing Zoho, comparison based on own analysis
13. Online Office reduces costs while
modifying functional capability
Summary Web-based solutions for office
Zoho is a viable alternative for most corporate users
(So far) no full substitution for Microsoft Office
Users need to adapt to new user interface and functionality
Added functionality improves collaboration and reduces versioning chaos
Chances
Reducing costs for Office
Simplifying deployment
Centralising “Office“ with comparatively few hardware requirements
Risks
No local support office in most countries, support only in English
Unfamiliar working environments
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14. Agenda
Initial situation
Web-based solutions for office
Web-based solutions for collaboration
Comment:
The analysis is reduced
on the main providers with
documented big
deployments
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15. Web frontends improved in the latest versions of
IBM Lotus Domino / Notes and Microsoft
Outlook / Exchange
Leading commercial providers
Lotus Domino/Notes Microsoft Exchange/Outlook
Last release 8.5 in January 2009 Release Exchange 2010 (version 14)
in autumn 2009
iNotes = Lotus Notes Web Access
(old name before 2003 / new name) Adds of “Google Mail“ features
iNotes is a simple/reduced version of Conversation View
the Notes Desktop Software (summary of mail threads)
Parallel service to installed Desktop Extended storage space per user
clients possible (up to 25 GB)
Functionality (iNotes 8.5) Unified communications
(integration chat and mail)
Mail
Calendar
Functionality (Exchange 2010)
To-do list Mail
Contacts
Shared Calendar
Note taking
18.8.09: Exchange 2010 Release
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Candidate freely available for testing
18. Squirrelmail and HORDE are established
Open Source webmail alternatives
Established Open Source webmail alternatives
HORDE / IMP Squirrelmail
Well known deployment: Well known deployment:
1.65 Mio. webmail users 35.000 mail users
(ISP SAPO, Portugal) (University HEC, Montreal)
Sizing
Architecture:
11 webmail+imap proxy servers IMAP, SMTP, LDAP, Cyrus, SquirrelMail
2 MySQL servers Sizing
6 Dovecot IMAP servers
(dual 3.0GHz Xeon P4, 4GB RAM)
11 IBM x305/x335 servers
IBM FAST 700 SAN (storage)
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19. Numerous ISP replace Notes/Exchange
through Yahoo!Zimbra and Open-Xchange
Open Source solutions for groupware provider
Yahoo! Zimbra Open-Xchange
Focus: large corporation for companies Focus: hosting providers / ISP
Zimbra offers commercial version and Open-Xchange offers commercial
maintains Open Source version version and maintains Open Source
version
Company Zimbra by Yahoo! bought
out for 310 mio $ in year 2007 Financial situation:
Today: only sizable enterprise-oriented 2007: 1.7 mio € cumulated loss
division of Yahoo!
2008: increase of 12 mio € venture
March 2009: 40 mio paying users capital in total
Known customers: Known customers:
Raytheon 1&1
Banco Promeica Versatel (1.3 mio users)
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22. ZOHO also supports collaboration within
corporations
Webmail Calendar
Task management Note taking
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23. Another alternative is expected to be
released next year by Cisco: PostPath
PostPath acquisition through Cisco
Source: www.postpath.com (access 21th august 2009)
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24. XMPP ( Jabber) allows to build an own
secure chat infrastructure
Chat / Messaging with XMPP (Jabber)
Standard XMPP (Jabber) established in 1999 – 2004
Numerous freely available Jabber servers
(part of every Linux distribution)
Secure communication adjustable to own
requirements
Transport encoding client / server and server / server
over SSL/TLS is possible, additionally possible end-to-
end security with PGP
Highly scalable free messaging bus, known use as
ESB, for voice over IP, video chat ...
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25. Web 2.0 forms the new image of
collaboration software
Summary
5 commercial software providers offer alternatives for groupware
Domino/Notes and Exchange/Outlook currently leading providers
updated their offer to meet competitors functionalities
particulary responded to challenges by On Demand providers
Zoho/Open-Xchange/Zimbra successfully penetrate market
Provider selection is only possible with detailed requirements and elaborated
business case
Chances
Reducing costs for groupware licences
Risks
Difficult migration paths between providers
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26. Get in touch to discuss!
Dr. Raphael Volz
Volz Innovation GmbH
Phone: +49 177 / 73 71 137
Mail: rv@volzinnovation.com
www.volzinnovation.com