According to recent research "internal sources, such as employee referrals, inside hires, walk-ins and a company’s career site, produce almost twice the number of hires as external ones." Learn how to save yourself time by using an already trusted connection base. Continue your talent acquisition transformation at Talent Connect 365: http://linkd.in/1z8YEaf

1. Your Next Hire Is Right in Front of You:
Leveraging Internal Mobility & Talent
Jerrold Pelupessy
Customer Success Consultant
LinkedIn
Networks
#intalent
Donna Price
Resourcing Manager
Harrods
Dennis de Munck
HR Director Sales & Aftersales
Ferrari

2. “Internal mobility is a dynamic
internal process for moving talent
from role to role – at the
leadership, professional and
operational level. ”
Bersin by Deloitte
#intalent

3. Tour of duty framework*
Who and When? Deal Duration Transition
Rotational
Transformational
Foundational
Incoming employees are
onboarded programmatically
Negotiated individually
Negotiated individually
*The Alliance: Managing talent in the networked age
By Reid Hoffman, Written by Ben Casnocha and Chris Yeh
Assessment of potential future
fit at the company; predictable
employment
Transformation of employee’s
career; transformation of
company
For company, a steward of core
values; for employee, deep
purpose and meaning from
work
For typical analyst programs,
usually one to three years; for
other rotational tours: ongoing
Determined by the specific
mission; usually two to five
years
Ongoing
Employee may start another
rotation or shift to a
Transformational tour; little to
no moral bonus for leaving the
company afterward
Prior to completing the
mission, employee negotiates
a new tour at existing
company, or transitions out
Both parties anticipate the
relationship will be permanent
and make their best efforts to
stay together
#intalent

4. “A Talent Network is the concept
of building a collection of
candidates that fit job positions
that you are consistently hiring
for. ”
#intalent

5. Talent Networks
Social Media Networks
Facebook Twitter
LinkedIn
Followers Groups (Old/Unused)
Projects
ATS/CRM
Alumni Silver
Medallists
Direct
Applicants
Other sources
Referrals Internal
Mobility
Job boards Niche
boards
Niche
community sites Events
#intalent

6. Know your existing Talent Networks: Followers
Your followers might
be interesting
candidates. They are
7 x more likely to
respond to your
messages.
#intalent

7. Search through your followers base
#intalent

8. Know your existing Talent Networks: Groups
#intalent

9. Get in contact with leads via common groups
#intalent

10. Know your existing Talent Networks: Projects
#intalent

11. Search through old/unused projects
#intalent

12. Talent Accelerator
#intalent

13. Racing Innovation Exclusivity
#intalent
DNA

14. Unique Business Model
§ € 2.3bn sales
§ 6.922 deliveries (+F1)
§ € 337M R&D
§ «Most Powerful Brand»
§ (BrandFinance)
GT
Sports
V12
V8
“We build one less car than the market
demands”
Enzo Ferrari
§ Tradition & Innovation
§ Passion & Excellence
§ Individual & Team
<3.000
staff
<200
dealers
>30.000 prospects
<7.000 deliveries Historic results
Options Atelier Taylor-Made « One-Off Ferrari »
#intalent

15. Unique Engagement
§ <3.000 staff
§ >30.000 CVs/yr
§ 218 hires (blue/white)
§ incremental headcount
§ «Great Place to Work»
Ferrari Campus Formula Uomo 29 nationalities Engineers, Commercial & F1
Taylored
Training
“Authentic, deep-rooted passion and the
ability to work together”
Sergio Marchionne
§ Tradition & Innovation
§ Excellence & Passion
§ Individual & Team
Health &
Wellbeing Junior Club « 100 Blue-to-White »
#intalent

16. § Insight into reality.
§ Authenticity
§ «Test-drive» before applications
§ Retain fans
§ Engage professionals.
#intalent
Engagement Hub
1.6M daily
41k daily
153k daily

17. Mission: identify & attract outstanding Engineering + Business
graduates to work in Maranello.
Success:
In 3 weeks we have achieved:
§ 5.326 applications
§ One role description, adapted languages
§ Direct engagement with specific targeted audience (relevancy,
time to market)
§ Reverse-recruitment : universities call us !
§ Referrals pipeline
« Ferrari Graduate Program,
the Talent Accelerator »
#intalent

18. “We do not build cars….we build dreams”
Enzo Ferrari
#intalent

19. #intalent

20. HARRODS –
AN ICONIC STORE
HARRODS –
AN ICONIC STORE
1. Understanding You: a variety of ways to progress
2. Knowing Harrods: some areas have limited opportunities
3. Being Focused: personal responsibility and good current performance
4. Seeking Opportunities: improved use of internal communication
5. Taking Action: our promises to each other
A BRITISH LANDMARK – LUXURY RETAIL
A BRITISH LANDMARK – LUXURY RETAIL
Exclusive products Unrivalled customer service
Exclusive products Unrivalled customer service
Understanding
You
Knowing
Harrods
Being
Focused
Opportunities
5,000 Employees 1 million sq. ft of selling space
Seeking
5,000 Employees 1 million sq. ft of selling space
Taking
Action
KEY
TAKEAWAYS
#intalent

21. HARRODS –
AN ICONIC STORE
1. Understanding You: a variety of ways to progress
2. Knowing Harrods: some areas have limited opportunities
3. Being Focused: personal responsibility and good current performance
4. Seeking Opportunities: improved use of internal communication
5. Taking Action: our promises to each other
WHO DO WE HIRE?
ARCHITECTS
BUYERS
INTERIOR
DESIGN
STUDIO
DESIGNERS CHEFS
ENGINEERS
SO WHY IS HIRING SO TOUGH?
FOOD
DEVELOPERS
SUPER SELLERS
HARRODS
BANK
HARRODS
ESTATES
VISUAL
MERCHANDISERS
IN-HOUSE
SECURITY
20
INDUSTRIES
BEYOND
PURE
RETAIL
#intalent
Understanding
You
Knowing
Harrods
Being
Focused
Seeking
Opportunities
Taking
Action
KEY
TAKEAWAYS

22. HARRODS –
AN ICONIC STORE
1. Understanding You: a variety of ways to progress
2. Knowing Harrods: some areas have limited opportunities
3. Being Focused: personal responsibility and good current performance
4. Seeking Opportunities: improved use of internal communication
5. Taking Action: our promises to each other
1. We are an iconic British brand
2. We have a high performance culture
3. We offer an exceptional total rewards package
4. We have a great learning and development offer
5. We offer unique career opportunities for the best
OUR PROMISE
TO EMPLOYEES
To exceed expectations and
achieve high standards we
invest heavily in our people,
service, products and store.
1. We are an iconic British brand
2. We have a high performance culture
3. We offer an exceptional total rewards package
4. We have a great learning and development offer
5. We offer unique career opportunities for the best
EMPLOYEES PROMISE
TO US
We expect all employees
at all levels to uphold the
brand values and vision
of Harrods.
OUR PROMISE
TO EACH OTHER
We expect and embrace
cultural difference as a
necessity for the richness of
our working environment.
HARRODS –
AN ICONIC STORE
OUR PROMISE
TO EMPLOYEES
To exceed expectations and
achieve high standards we
invest heavily in our people,
service, products and store.
EMPLOYEES PROMISE
TO US
We expect all employees
at all levels to uphold the
brand values and vision
of Harrods.
OUR PROMISE
TO EACH OTHER
We expect and embrace
cultural difference as a
necessity for the richness of
our working environment.
#intalent
Understanding
You
Knowing
Harrods
Being
Focused
Seeking
Opportunities
Taking
Action
KEY
TAKEAWAYS

23. OUR EXTERNAL
MESSAGING…
OUR EXTERNAL
MESSAGING…
1. Understanding You: a variety of ways to progress
2. 50,000 Knowing Harrods: 50,000 some areas 20%
have limited 20%
opportunities
3. Being Focused: personal responsibility and good current performance
LinkedIn
of recent hires
4. Seeking followers
Opportunities: improved were followers
use of internal communication
5. Taking Action: our promises to each other
10,000 100,000
10,000 100,000
Twitter
followers
applications
via
harrodscareers.com
RECOMMEND
A FRIEND
Through our new online referral
scheme. Please visit OMNIA for
more details.
LinkedIn
followers
of recent hires
were followers
Twitter
followers
applications
via
harrodscareers.com
RECOMMEND
A FRIEND
Through our new online referral
scheme. Please visit OMNIA for
more details.
#intalent
Understanding
You
Knowing
Harrods
Being
Focused
Seeking
Opportunities
Taking
Action
KEY
TAKEAWAYS

24. OUR INTERNAL
MESSAGING…#BEHARRODS
OUR INTERNAL
MESSAGING…#BEHARRODS
OUR INTERNAL
MESSAGING…#BEHARRODS
1. Review – What was our aim?
1. Understanding You: a variety of ways to progress
2. Knowing Harrods: some areas have limited opportunities
3. Being Focused: personal responsibility and good current performance
4. Seeking Opportunities: improved use of internal communication
5. Taking Action: our promises to each other
1. Review – What was our aim?
What needed to change?
What needed to change?
x Creating awareness
x Tailored feedback
x Structured learning
2. Action – A focus on communication
3. Result – The launch of
x Creating awareness
x Tailored feedback
x Structured learning
2. Action – A focus on communication
3. Result – The launch of
'Conscious Career Development'
10 Most Positive Results Agree
Strongly Agree Neither Disagree Disagree
Strongly Mean Resp.
1
Q10 : I believe the following brand values are representative of the
Harrods customer experience Luxury ± Providing one-off products
and shopping experiences
10 Most Positive Results Agree
Strongly Agree Neither Disagree Disagree
Strongly Mean Resp.
54 41 4 1 4.48 3644
1
Q10 : I believe the following brand values are representative of the
Harrods customer experience Luxury ± Providing one-off products
and shopping experiences
54 41 4 1 4.48 3644
2 Q1 : I am proud to tell people that I work for Harrods 55 39 5 1 4.46 3683
3
Q18 : When performing my job I think of how I am working to each of
the following brand values Service ± Making every customer feel
special
2 Q1 : I am proud to tell people that I work for Harrods 55 39 5 1 4.46 3683
52 40 7 1 4.42 3541
3
Q18 : When performing my job I think of how I am working to each of
the following brand values Service ± Making every customer feel
special
52 40 7 1 4.42 3541
4 Q3 : I am willing to go the extra mile for Harrods 50 42 6 1 4.39 3666
5
Q15 : When performing my job I think of how I am working to each of
the following brand values Luxury ± Providing one-off products and
shopping experiences
4 Q3 : I am willing to go the extra mile for Harrods 50 42 6 1 4.39 3666
46 44 8 1 4.34 3543
6
Q12 : I believe the following brand values are representative of the
Harrods customer experience Sensation ± Providing a retail
experience through product, environment and entertainment
Q15 : When performing my job I think of how I am working to each of
the following brand values Luxury ± Providing one-off products and
shopping experiences
46 44 8 1 4.34 3543
42 51 6 1 4.32 3634
7
Q13 : I believe the following brand values are representative of the
Harrods customer experience Service ± Making every customer feel
special
Q12 : I believe the following brand values are representative of the
Harrods customer experience Sensation ± Providing a retail
experience through product, environment and entertainment
42 51 6 1 4.32 3634
43 47 7 2 4.30 3640
8
Q17 : When performing my job I think of how I am working to each of
the following brand values Sensation ± Providing a retail experience
through product, environment and entertainment
Q13 : I believe the following brand values are representative of the
Harrods customer experience Service ± Making every customer feel
special
43 47 7 2 4.30 3640
42 46 10 1 4.27 3534
5
6
7
8
Q17 : When performing my job I think of how I am working to each of
the following brand values Sensation ± Providing a retail experience
through product, environment and entertainment
42 46 10 1 4.27 3534
9 Q2 : I would recommend Harrods as an employer 41 48 7 2 4.26 3669
10
Q16 : When performing my job I think of how I am working to each of
the following brand values Innovation ± Pioneering product, service
and retail trends
9 Q2 : I would recommend Harrods as an employer 41 48 7 2 4.26 3669
37 49 11 2 4.20 3535
'Conscious Career Development'
10
10 Least Positive Results Agree
Q16 : When performing my job I think of how I am working to each of
the following brand values Innovation ± Pioneering product, service
and retail trends
37 49 11 2 4.20 3535
Strongly Agree Neither Disagree Disagree
Strongly Mean Resp.
48 Q55 : The programmes, courses, seminars that Learning
10 Least Positive Results Agree
Strongly Agree Neither Disagree Disagree
Strongly Mean Resp.
Development offer are easily accessible 19 49 20 9 3 3.73 3646
You seem to be in a good place compared to other organisations
– ‘is 45.8% not a good number?’ Sandra Evans, The Art of Work
48 Q55 : The programmes, courses, seminars that Learning
Development offer are easily accessible 19 49 20 9 3 3.73 3646
49 Q33 : I believe there is not much duplication of tasks within my team 18 48 21 9 3 3.69 3638
50 Q30 : I have the resources I need to do my job effectively 19 49 16 13 3 3.68 3645
51 Q25 : I believe Harrods has made improvements to simplify the way
You seem to be in a good place compared to other organisations
– ‘is 45.8% not a good number?’ Sandra Evans, The Art of Work
You seem to be in a good place compared to other organisations
– ‘is 45.8% not a good number?’ Sandra Evans, The Art of Work
49 Q33 : I believe there is not much duplication of tasks within my team 18 48 21 9 3 3.69 3638
50 Q30 : I have the resources I need to do my job effectively 19 49 16 13 3 3.68 3645
51 Q25 : I believe Harrods has made improvements to simplify the way
we do things within the last 12 months 17 46 25 9 3 3.65 3657
we do things within the last 12 months 17 46 25 9 3 3.65 3657
52 Q28 : My role makes best use of my talents, abilities and skills 22 44 15 13 6 3.64 3660
53 Q23 : Our existing ways of working at Harrods help us do our jobs
52 Q28 : My role makes best use of my talents, abilities and skills 22 44 15 13 6 3.64 3660
53 Q23 : Our existing ways of working at Harrods help us do our jobs
effectively 14 50 21 13 3 3.59 3646
effectively 14 50 21 13 3 3.59 3646
54 Q24 : At Harrods, we make decisions in a timely manner 15 49 19 13 4 3.59 3655
55 Q46 : I am paid fairly for the work I do compared to people in similar
54 Q24 : At Harrods, we make decisions in a timely manner 15 49 19 13 4 3.59 3655
55 Q46 : I am paid fairly for the work I do compared to people in similar
roles in other organisations 20 42 16 15 7 3.53 3646
roles in other organisations 20 42 16 15 7 3.53 3646
56 Q20 : At Harrods we share information in an honest and open way 16 44 21 15 4 3.51 3668
57 Q22 : I believe the IT systems, equipment and support, enable me to
#intalent
56 Q20 : At Harrods we share information in an honest and open way 16 44 21 15 4 3.51 3668
57 Q22 : I believe the IT systems, equipment and support, enable me to
do my job effectively 13 38 18 19 12 3.20 3664
13 38 18 19 12 3.20 3664
1. Review – What was our aim?
What needed to change?
x Creating awareness
x Tailored feedback
x Structured learning
2. Action – A focus on communication
3. Result – The launch of
'Conscious Career Development'
10 Most Positive Results Agree
Strongly Agree Neither Disagree Disagree
Strongly Mean Resp.
1
Q10 : I believe the following brand values are representative of the
Harrods customer experience Luxury ± Providing one-off products
and shopping experiences
54 41 4 1 4.48 3644
2 Q1 : I am proud to tell people that I work for Harrods 55 39 5 1 4.46 3683
3
Q18 : When performing my job I think of how I am working to each of
the following brand values Service ± Making every customer feel
special
52 40 7 1 4.42 3541
4 Q3 : I am willing to go the extra mile for Harrods 50 42 6 1 4.39 3666
5
Q15 : When performing my job I think of how I am working to each of
the following brand values Luxury ± Providing one-off products and
shopping experiences
46 44 8 1 4.34 3543
6
Q12 : I believe the following brand values are representative of the
Harrods customer experience Sensation ± Providing a retail
experience through product, environment and entertainment
42 51 6 1 4.32 3634
7
Q13 : I believe the following brand values are representative of the
Harrods customer experience Service ± Making every customer feel
special
43 47 7 2 4.30 3640
8
Q17 : When performing my job I think of how I am working to each of
the following brand values Sensation ± Providing a retail experience
through product, environment and entertainment
42 46 10 1 4.27 3534
9 Q2 : I would recommend Harrods as an employer 41 48 7 2 4.26 3669
10
Q16 : When performing my job I think of how I am working to each of
the following brand values Innovation ± Pioneering product, service
and retail trends
37 49 11 2 4.20 3535
10 Least Positive Results Agree
Strongly Agree Neither Disagree Disagree
Strongly Mean Resp.
48 Q55 : The programmes, courses, seminars that Learning
Development offer are easily accessible 19 49 20 9 3 3.73 3646
49 Q33 : I believe there is not much duplication of tasks within my team 18 48 21 9 3 3.69 3638
50 Q30 : I have the resources I need to do my job effectively 19 49 16 13 3 3.68 3645
51 Q25 : I believe Harrods has made improvements to simplify the way
we do things within the last 12 months 17 46 25 9 3 3.65 3657
52 Q28 : My role makes best use of my talents, abilities and skills 22 44 15 13 6 3.64 3660
53 Q23 : Our existing ways of working at Harrods help us do our jobs
effectively 14 50 21 13 3 3.59 3646
54 Q24 : At Harrods, we make decisions in a timely manner 15 49 19 13 4 3.59 3655
55 Q46 : I am paid fairly for the work I do compared to people in similar
roles in other organisations 20 42 16 15 7 3.53 3646
56 Q20 : At Harrods we share information in an honest and open way 16 44 21 15 4 3.51 3668
57 Q22 : I believe the IT systems, equipment and support, enable me to
do my job effectively 13 38 18 19 12 3.20 3664
1. Review – What was our aim?
What needed to change?
x Creating awareness
x Tailored feedback
x Structured learning
2. Action – A focus on communication
3. Result – The launch of
'Conscious Career Development'
10 Most Positive Results Agree
Strongly Agree Neither Disagree Disagree
Strongly Mean Resp.
1
Q10 : I believe the following brand values are representative of the
Harrods customer experience Luxury ± Providing one-off products
and shopping experiences
54 41 4 1 4.48 3644
2 Q1 : I am proud to tell people that I work for Harrods 55 39 5 1 4.46 3683
3
Q18 : When performing my job I think of how I am working to each of
the following brand values Service ± Making every customer feel
special
52 40 7 1 4.42 3541
4 Q3 : I am willing to go the extra mile for Harrods 50 42 6 1 4.39 3666
5
Q15 : When performing my job I think of how I am working to each of
the following brand values Luxury ± Providing one-off products and
shopping experiences
46 44 8 1 4.34 3543
6
Q12 : I believe the following brand values are representative of the
Harrods customer experience Sensation ± Providing a retail
experience through product, environment and entertainment
42 51 6 1 4.32 3634
7
Q13 : I believe the following brand values are representative of the
Harrods customer experience Service ± Making every customer feel
special
43 47 7 2 4.30 3640
8
Q17 : When performing my job I think of how I am working to each of
the following brand values Sensation ± Providing a retail experience
through product, environment and entertainment
42 46 10 1 4.27 3534
9 Q2 : I would recommend Harrods as an employer 41 48 7 2 4.26 3669
10
Q16 : When performing my job I think of how I am working to each of
the following brand values Innovation ± Pioneering product, service
and retail trends
37 49 11 2 4.20 3535
10 Least Positive Results Agree
Strongly Agree Neither Disagree Disagree
Strongly Mean Resp.
48 Q55 : The programmes, courses, seminars that Learning
Development offer are easily accessible 19 49 20 9 3 3.73 3646
49 Q33 : I believe there is not much duplication of tasks within my team 18 48 21 9 3 3.69 3638
50 Q30 : I have the resources I need to do my job effectively 19 49 16 13 3 3.68 3645
51 Q25 : I believe Harrods has made improvements to simplify the way
we do things within the last 12 months 17 46 25 9 3 3.65 3657
52 Q28 : My role makes best use of my talents, abilities and skills 22 44 15 13 6 3.64 3660
53 Q23 : Our existing ways of working at Harrods help us do our jobs
effectively 14 50 21 13 3 3.59 3646
54 Q24 : At Harrods, we make decisions in a timely manner 15 49 19 13 4 3.59 3655
55 Q46 : I am paid fairly for the work I do compared to people in similar
roles in other organisations 20 42 16 15 7 3.53 3646
56 Q20 : At Harrods we share information in an honest and open way 16 44 21 15 4 3.51 3668
57 Q22 : I believe the IT systems, equipment and support, enable me to
do my job effectively 13 38 18 19 12 3.20 3664
Understanding
You
Knowing
Harrods
Being
Focused
Seeking
Opportunities
Taking
Action
KEY
TAKEAWAYS

26. THE HARRODS
SERVICE PROPOSITION
THE HARRODS
SERVICE PROPOSITION
1. Understanding You: a variety of ways to progress
2. Knowing Harrods: some areas have limited opportunities
3. Being Focused: personal responsibility and good current performance
4. Seeking Opportunities: improved use of internal communication
5. Taking Action: our promises to each other
Professional Premium Luxury Bespoke Elite
Professional Premium Luxury Bespoke Elite
#intalent
Understanding
You
Knowing
Harrods
Being
Focused
Seeking
Opportunities
Taking
Action
KEY
TAKEAWAYS

27. 1. Understanding You: a variety of ways to progress
2. Knowing Harrods: some areas have limited opportunities
3. Being Focused: personal responsibility and good current performance
4. Seeking Opportunities: improved use of internal communication
5. Taking Action: our promises to each other
1. Understanding You: a variety of ways to progress
2. Knowing Harrods: some areas have limited opportunities
3. Being Focused: personal responsibility and good current performance
4. Seeking Opportunities: improved use of internal communication
5. Taking Action: our promises to each other
Understanding
You
Knowing
Harrods
Being
Focused
Seeking
Opportunities
Taking
Action
KEY
TAKEAWAYS
1. Understanding You: a variety of ways to progress
2. Knowing Harrods: some areas have limited opportunities
3. Being Focused: personal responsibility and good current performance
4. Seeking Opportunities: improved use of internal communication
5. Taking Action: our promises to each other
Understanding
You
Knowing
Harrods
Being
Focused
Seeking
Opportunities
Taking
Action
KEY
TAKEAWAYS
#intalent
Understanding
You
Knowing
Harrods
Being
Focused
Seeking
Opportunities
Taking
Action
KEY
TAKEAWAYS