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Hit your target: InMail best practices 
Tina Dover 
Executive Senior Recruiter 
iHeartMedia 
Rebecca Vertucci 
Recruitment Product Consultant 
LinkedIn 
Maya Toussaint 
Recruitment Product Consultant 
LinkedIn 
#intalent
Jeff’s Angels
Good morning, Jeff! 
Angels, InMail crimes have been 
committed! 
Candidates are feeling spammed. 
• Leads to low response rates 
• Dilutes the brand of recruiters 
#intalent
Help us work the case
Common InMail pitfalls 
We give them way too much 
information! 
They may opt out before ever speaking 
with us. 
#intalent
Common InMail pitfalls 
We make it all about us! 
Prospects should feel special, not like 
they have to do you a favor. 
#intalent
Common InMail pitfalls 
We make the prospect feel like a 
number. 
This message is an obvious template – 
nothing personalized, nothing to grab 
attention. 
#intalent
45% 
LinkedIn traffic via mobile
InMail on mobile 
Prospects are on the go! 
Make that message short but impactful. 
#intalent
We must go undercover
Act like a recruiter, 
think like a candidate. 
– Adaptation of Steve Harvey’s book 
Act Like a Lady, Think Like a Man 
#intalent
Touch points along a prospect’s journey 
1. Receives InMail 
2. Visits your profile 
3. Visits your company page 
4. Views a job opportunity 
5. Opts in or out
Touch points along a prospect’s journey 
1. Receives InMail 
2. Visits your profile 
3. Visits your company page 
4. Views a job opportunity 
5. Opts in or out 
Each touch point is an 
opportunity to share your 
employee value proposition
Touch points along a prospect’s journey 
1. Receives InMail 
2. Visits your profile 
3. Visits your company page 
4. Views a job opportunity 
5. Opts in or out 
#intalent
Touch points along a prospect’s journey 
1. Receives InMail 
2. Visits your profile 
3. Visits your company page 
4. Views a job opportunity 
5. Opts in or out 
#intalent
Touch points along a prospect’s journey 
1. Receives InMail 
2. Visits your profile 
3. Visits your company page 
4. Views a job opportunity 
5. Opts in or out 
#intalent
Touch points along a prospect’s journey 
1. Receives InMail 
2. Visits your profile 
3. Visits your company page 
4. Views a job opportunity 
5. Opts in or out 
#intalent
Touch points along a prospect’s journey 
1. Receives InMail 
2. Visits your profile 
3. Visits your company page 
4. Views a job opportunity 
5. Opts in or out 
#intalent
Time to gather clues!
Two strong adjectives to 
describe the opportunity 
What is the most important thing 
the person will accomplish? 
What is the role? 
Describe your company 
highlighting what makes you 
stand out from your competitors 
What are the top qualities your 
ideal candidate will have? 
#intalent
Top InMail tips 
This is what I can do for you! 
A targeted approach makes the 
prospect feel special. 
#intalent
Top InMail tips 
Don’t hide the hook. 
Let the prospect know right away 
what’s great about your company and 
the opportunity. 
#intalent
Top InMail tips 
Make it enticing to get back to you. 
InMail is just an initial contact, not the 
sales pitch or the prescreen. 
#intalent
Stand out in the crowd!
Strategic InMail template types 
Let’s connect! 
Networking 
Company followers 
Expertise request 
Groups & shared memberships 
Referrals 
#intalent
You are your company’s 
brand ambassador
Act like a recruiter, 
think like a marketer. 
– Adaptation of Steve Harvey’s book 
Act Like a Lady, Think Like a Man 
#intalent
Your brand 
The employee value proposition 
#intalent
InMail is an opportunity to promote your brand 
Never assume you know what’s 
known about your company. 
You can present your company in the 
most positive light possible and 
highlight accolades that may not be 
well known. 
#intalent
Things to consider when promoting your brand 
Recent strong hires 
Public articles or press 
Company news (on LinkedIn or corporate site) 
#intalent
Case study: iHeartMedia 
(formerly Clear Channel) 
“a hidden gem with undiscovered value and 
untapped potential” 
“Clear Channel had better facts than reputation. 
I love a business like this.” 
“Don’t think of it as 850 radio stations, towers 
and transmitters—think of it as 240 million 
consumers a month.” 
Source: Adweek, December 15, 2013, T.L. Stanley. 
http://www.adweek.com/news/advertising-branding/mtv-founder-bob-pittman-our-first-media-visionary-154510 
#intalent
Brand best practices 
Drive home the 
employee value proposition 
Always leave them wanting 
more from your company 
InMail is your first touch point of the 
candidate brand experience 
Tell candidates what’s 
in it for them 
Speak to how your company develops 
individuals within the broader organization 
#intalent
Connect with your target 
Be mobile-ready! 
Act like a recruiter, think like a candidate 
Be authentic, unique and personal 
Be a brand ambassador 
Relationships matter 
#intalent
Congratulations!
Learn more …
Learning Center 
30 resources in 10 languages … and growing! 
#intalent
InMail playbook 
Available in the Learning Center 
#intalent
InMail analytics reporting 
LinkedIn Recruiter > Reports > Job Analytics 
#intalent
LinkedIn Talent Blog 
http://talent.linkedin.com/blog 
#intalent
Hit Your Target: InMail Best Practices | Talent Connect San Francisco 2014

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Hit Your Target: InMail Best Practices | Talent Connect San Francisco 2014

  • 1. Hit your target: InMail best practices Tina Dover Executive Senior Recruiter iHeartMedia Rebecca Vertucci Recruitment Product Consultant LinkedIn Maya Toussaint Recruitment Product Consultant LinkedIn #intalent
  • 3. Good morning, Jeff! Angels, InMail crimes have been committed! Candidates are feeling spammed. • Leads to low response rates • Dilutes the brand of recruiters #intalent
  • 4. Help us work the case
  • 5. Common InMail pitfalls We give them way too much information! They may opt out before ever speaking with us. #intalent
  • 6. Common InMail pitfalls We make it all about us! Prospects should feel special, not like they have to do you a favor. #intalent
  • 7. Common InMail pitfalls We make the prospect feel like a number. This message is an obvious template – nothing personalized, nothing to grab attention. #intalent
  • 8. 45% LinkedIn traffic via mobile
  • 9. InMail on mobile Prospects are on the go! Make that message short but impactful. #intalent
  • 10. We must go undercover
  • 11. Act like a recruiter, think like a candidate. – Adaptation of Steve Harvey’s book Act Like a Lady, Think Like a Man #intalent
  • 12. Touch points along a prospect’s journey 1. Receives InMail 2. Visits your profile 3. Visits your company page 4. Views a job opportunity 5. Opts in or out
  • 13. Touch points along a prospect’s journey 1. Receives InMail 2. Visits your profile 3. Visits your company page 4. Views a job opportunity 5. Opts in or out Each touch point is an opportunity to share your employee value proposition
  • 14. Touch points along a prospect’s journey 1. Receives InMail 2. Visits your profile 3. Visits your company page 4. Views a job opportunity 5. Opts in or out #intalent
  • 15. Touch points along a prospect’s journey 1. Receives InMail 2. Visits your profile 3. Visits your company page 4. Views a job opportunity 5. Opts in or out #intalent
  • 16. Touch points along a prospect’s journey 1. Receives InMail 2. Visits your profile 3. Visits your company page 4. Views a job opportunity 5. Opts in or out #intalent
  • 17. Touch points along a prospect’s journey 1. Receives InMail 2. Visits your profile 3. Visits your company page 4. Views a job opportunity 5. Opts in or out #intalent
  • 18. Touch points along a prospect’s journey 1. Receives InMail 2. Visits your profile 3. Visits your company page 4. Views a job opportunity 5. Opts in or out #intalent
  • 19. Time to gather clues!
  • 20. Two strong adjectives to describe the opportunity What is the most important thing the person will accomplish? What is the role? Describe your company highlighting what makes you stand out from your competitors What are the top qualities your ideal candidate will have? #intalent
  • 21. Top InMail tips This is what I can do for you! A targeted approach makes the prospect feel special. #intalent
  • 22. Top InMail tips Don’t hide the hook. Let the prospect know right away what’s great about your company and the opportunity. #intalent
  • 23. Top InMail tips Make it enticing to get back to you. InMail is just an initial contact, not the sales pitch or the prescreen. #intalent
  • 24. Stand out in the crowd!
  • 25. Strategic InMail template types Let’s connect! Networking Company followers Expertise request Groups & shared memberships Referrals #intalent
  • 26. You are your company’s brand ambassador
  • 27. Act like a recruiter, think like a marketer. – Adaptation of Steve Harvey’s book Act Like a Lady, Think Like a Man #intalent
  • 28. Your brand The employee value proposition #intalent
  • 29. InMail is an opportunity to promote your brand Never assume you know what’s known about your company. You can present your company in the most positive light possible and highlight accolades that may not be well known. #intalent
  • 30. Things to consider when promoting your brand Recent strong hires Public articles or press Company news (on LinkedIn or corporate site) #intalent
  • 31. Case study: iHeartMedia (formerly Clear Channel) “a hidden gem with undiscovered value and untapped potential” “Clear Channel had better facts than reputation. I love a business like this.” “Don’t think of it as 850 radio stations, towers and transmitters—think of it as 240 million consumers a month.” Source: Adweek, December 15, 2013, T.L. Stanley. http://www.adweek.com/news/advertising-branding/mtv-founder-bob-pittman-our-first-media-visionary-154510 #intalent
  • 32. Brand best practices Drive home the employee value proposition Always leave them wanting more from your company InMail is your first touch point of the candidate brand experience Tell candidates what’s in it for them Speak to how your company develops individuals within the broader organization #intalent
  • 33. Connect with your target Be mobile-ready! Act like a recruiter, think like a candidate Be authentic, unique and personal Be a brand ambassador Relationships matter #intalent
  • 36. Learning Center 30 resources in 10 languages … and growing! #intalent
  • 37. InMail playbook Available in the Learning Center #intalent
  • 38. InMail analytics reporting LinkedIn Recruiter > Reports > Job Analytics #intalent
  • 39. LinkedIn Talent Blog http://talent.linkedin.com/blog #intalent