9. Common intranet problems
• One-way communication
• Burden on central admin
• No sense of ownership
• Complex, tedious workflows
• Difficult structure & navigation
• Outdated information
• Dead zones
10. Evolution of the intranet
Simple static information:
org chart, canteen menu
Integration:
self-service, active directory
Portal:
personalisation, context, widgets
Social Intranet:
participation and collaboration
15. Sharing as a by-product of work - ‘in the flow’
• In-the-flow: selfish route to collective benefit
• The intranet should be where work gets done
• Feeds and flow, not item-by-item publishing
16. Enabling business with both intimacy and scale
• Real-time information services
• Holistic personalisation (not just work)
• Social networks inside and outside
17. Whilst supporting workflow and systems of record
• Enterprise integration
• Process and workflow support
• Data capture for key business areas
18. Making better use of our talent and brain power
• Social reading, recommendations
• Social network signals, streams
• Collective intelligence networking
19. In the flow: activity streams & talking machines
• Every’thing’ has a voice
• Subscribe to updates, streams
• Activity streams as event bus
20. Better decision making based on ambient signals
• Glancing, ambient sharing, awareness
• GTD applied to social signals
• Person tools for remixing data
21. Finding smarter ways to motivate people
• How to tackle intrinsic motivation?
• Trust is cheaper than control
• Return on Attention (ROA)
22. “Interesting times” for enterprise IT:
The 5 big trends - mobile, social, cloud,
big data and consumerisation are all
about making technology more human,
and will all impact user demand
31. Target individual, not just organisational utility
Individual factors: Organisational factors:
• usefulness • leadership
• usability • technological landscape
• social influence • culture
32. Behaviour change through action, not comms
Social Influence: Behavioural Triggers:
• invites, not ‘roll-out’ • focus on key use cases
• expose more surfaces • utility is not enough
• activity streams • game mechanics?
35. I am lee@headshift.com and live at
http://www.headshift.com
Except where otherwise stated, photos courtesy of Flickr using Creative Commons license.
Thanks to the following photographers:
http://www.flickr.com/photos/thayer18/2473764858/
http://www.gameaddictionblog.com/images/smb.jpg
http://www.flickr.com/photos/peasap/655111542/
http://www.usdesignstudio.co.uk/freerange.html
http://www.flickr.com/photos/aussiegall/364313299/
http://www.flickr.com/photos/sneakerdog/315377551/
http://www.flickr.com/photos/cristiano_betta/2909483129/
http://www.flickr.com/photos/nurpax/3721686206/
http://www.flickr.com/photos/pedrosimoes7/1301014184/
http://www.flickr.com/photos/eperales/89731541/
http://www.flickr.com/photos/violator3/93589371/
http://www.flickr.com/photos/victoriapeckham/261126130/
http://www.flickr.com/photos/denisdervisevic/4745520501/
http://www.flickr.com/photos/cristiano_betta/2909483129/
http://www.flickr.com/photos/nurpax/3721686206/
http://www.flickr.com/photos/pedrosimoes7/1301014184/
http://www.flickr.com/photos/soldiersmediacenter/4271795260
http://www.flickr.com/photos/exey/3960710978
http://www.flickr.com/photos/emdot/5651375/
http://www.flickr.com/photos/arenamontanus/375127836/
http://www.flickr.com/photos/dionh/5758308289
http://www.flickr.com/photos/wheatfields/2071347416/
http://www.flickr.com/photos/edkohler/2863011654/
http://img386.imageshack.us/img386/1141/is5vb.jpg
http://icanhascheezburger.com/2008/01/24/funny-pictures-1-more-minit-wit-teh-menu-pls/
http://www.flickr.com/photos/stignygaard/450640129/
http://www.flickr.com/photos/loopzilla/1640551643/
http://www.flickr.com/photos/exfordy/123900378/
http://www.slideshare.net/DAccademia/davide-folletto-casali-social-experience-design