The standards we set this year will shape our lives in years to come, and a person's abilities and preferences change just as rapidly as technology. So let's have self-aware, user-centered design, because designing for "average" means designing for no one.
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UX Karma IAS 16
1. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
UX Karma
Designing for the people we become
Lauren T. G. Colton | @LaurenTGC
Gravity Works Design & Development
2. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
The UX Karma Incentive
If you design for the average user, you’re doomed to fail.
If you want to see “not average”
just consider yourself.
Read more:
3. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Karma: Your actions now shape your future fate.
1.You are here
2.You’re part of a bigger system
3.You influence others
4.What you’ve done will influence you
5. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
“It would limit design options.”
“Our target users don’t have disabilities.”
“We don’t know how to make this universal.”
6. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Life happens
7. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Americans age 18-64 with significant vision loss
www.cdc.gov/nchs/nhis.htm
16.2
million
Injury-related ER visits in the US in 2011
http://www.cdc.gov/nchs/data/ahcd/nhamcs_emergency/2011_ed_web_tables.pdf
40.2
million
US smartphone owners have a cracked screen
http://motorola-blog.blogspot.com/2015/10/cracked-screens-and-broken-hearts-2015.html
30%
8. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
You won’t see your future self coming.
What people will change your life?
What layers of yourself will change?
How can you interact with the world?
9. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Create Good Karma:
Flexibility
Signifiers
Error Management
Evolution
Governance
10. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Flexibility
Does the structure support
multiple contexts?
Read more:
11. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Is this design “universal”?
Flexibility
12. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Web Content Accessibility Guidelines (WCAG) 2.0
Flexibility
Perceivable, operable, understandable, and robust?
13. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Don’t depend on a single physical ability.
Mobility
2.1.1
Sound
1.2.2
Sight
1.4.1, 1.4.3
Cognition
2.4.2, 3.2.4
Flexibility
14. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Don’t depend on a single channel
Laptop
1.3.1, 3.3.3
iPhone through VoiceOver
1.1.1, 4.2.1
Android tablet
1.3.2
With gestural input
2.2.5
Flexibility
A car dashboard
3.2.5
15. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Don’t depend on an ideal situation
Language
3.1.1, 3.1.2, 3.1.5
Fear
3.3.4
Anxiety
3.3.2
Embarrassment
1.4.2
Flexibility
16. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
An interface is flexible when:
The structure can be interpreted across contexts
The interface can be used across contexts
Flexibility
17. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Is this design “universal”?
Reduce the barriers to entry and completion
Flexibility
18. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Signifiers
Is your meaning aligned?
Read more:
19. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Can someone have a successful experience without
knowing what the element indicates?
Signifiers
20. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
A signifier offers perceived affordance when:
People can act on the element
They can guess the result of that action
Their interpretation matches the designer’s
Signifiers
21. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Signifiers
Let’s get metaphorical
22. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Signifiers
Can you see the pattern?
23. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Signifiers
What is this?
24. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Signifiers
Should you clarify?
25. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Photo by John Maeda
Signifiers
Is the signal hidden
behind a manual?
26. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Can someone have a successful experience without
knowing what the element indicates?
Translate signifiers if they afford something
essential.
Signifiers
27. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Error Management
Can they safely explore?
Read more:
28. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
If this error can’t be avoided, is it a permadeath?
Error Management
29. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Error Therapy: safe spaces and closure.
Group actions into sequences
Error Management
Define next steps
Let them change their mind
Give explicit completion
30. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
2. A mistake
3. A lapse
1. A bad design decision
Error Management
The designer wasn’t perfect
The user lacked the knowledge or skill
A user’s memory or attention slipped
31. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Common or risky error?
Error Management
32. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Visible system status
Error Management
33. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Visible system status
Error Management
34. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
“We will take your money
(and send herring)”
Error Management
35. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Ctrl + Z
Error Management
36. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Respectful error messages.
Use clear, plain language
Error Management
Be relevant
Explain the problem and solution
37. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Cause The directory where the Deployment Manager
is installed is not specified.
Solution Specify the directory where the Deployment
Manager is installed.
Details CLFRP0003E: Deployment Manager is
not selected!
http://ibm.co/1SRqkrf
Error Management
38. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
If this error can’t be avoided, is it a permadeath?
Explain what happened, what can be done, and
how to live in their comfort zone
Error Management
39. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Evolution
Does past activity restrict future behavior?
Read more:
40. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Did we add or remove elements because of how
a person was identified by our system?
Evolution
41. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Evolution
Recommendations
are social mirrors
42. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Evolution
That might
not suit us
43. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
The shift could be abrupt,
It might be an active choice,
Evolution
or gradual.
or outside your control.
44. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Is this identification relevant?
Evolution
Is it necessary to the solution?
Or just a barrier for the user?
45. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
We enable evolution when:
People aren’t constrained by your vision or their past
They can understand and shape the filters
Evolution
46. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Did we add or remove elements because of how
a person was identified by our system?
Let people find and adjust their attributes
Evolution
47. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Governance
Can you find and address issues?
Read more:
48. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Do we know what needs to happen, and who
can do it?
Governance
49. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Commander’s Intent
Chip & Dan Heath
Governance
“You can lose the ability to execute the original
plan…but you never lose the responsibility of
executing the intent.”
A concise statement of an operation’s goal
50. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
“We want more sales”
Does the brand inspire trust?
Governance
Is the cart not responsive?
Are the product descriptions clear?
51. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
R
A
T
S
I
Governance
esponsibility
uthority
ask
upport
nformed
52. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Do we know what needs to happen, and who
can do it?
Give access and authority for scheduled,
intent-based improvements
Governance
53. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Create Good Karma
Flexibility
Signifiers
Error Management
Evolution
Governance
54. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Let’s play a game: name this song
55. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Listeners & Tappers
Dr. Elizabeth Newton
Tappers expected: 50%
Listeners guessed: 3%
Are we tapping experiences our users can’t follow?
56. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
We’re tappers right now
We’ll stay listeners
It’s a huge responsibility
Design for a world where Future You could live
57. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
Resources
Heath, Chip, and Dan Heath.
2007. Made to Stick. New York:
Random House.
Hinton, Andrew. 2014.
Understanding Context.
Sebastopol: O’Reilly Media.
Maeda, John. 2006. The Laws of
Simplicity. Cambridge, Mass: MIT
Press.
Meyer, Eric A., and Sara Wachter-
Boettcher. 2016. Design for Real
Life. New York: A Book Apart.
Newton, Elizabeth. 1990. “Overconfidence
in the Communication of Intent,” Ph.D. diss.,
Stanford University. Unpublished.
Norman, Don. 2013. The Design of Everyday
Things. New York: Basic Books.
Rose, Todd. The End of Average. 2016. New
York: HarperOne.
Welchman, Lisa. 2015. Managing Chaos.
New York: Rosenfeld Media.
The brains and patience of Adam Colton,
Joe Sokohl, and the ever-brilliant GW team.
58. UX Karma: Designing for the people we become | IA Summit 2016 @LaurenTGC
What did you want to get out of this talk?
Too shy to ask? I bet you have interesting ideas.
Let’s chat: @LaurenTGC
Questions?