The document provides information about Vivanta by Taj Panjim hotel in Goa, India. It discusses that Vivanta by Taj Panjim is a 5-star business hotel located in the heart of Panaji, Goa, 28 km from the airport. It has 170 rooms, 6 meeting rooms, 4 food and beverage outlets, a spa, gym, pool and other facilities. The document then describes the food and beverage and front office departments at the hotel, including the hierarchies and some of the duties of staff in training programs for each department.
2. Taj
The Indian Hotels Company Limited (IHCL), branded as
Taj Hotels Resorts and Palaces, is an Indian chain of
hotels and resorts headquartered in the Oxford House
in Mumbai.
Taj Hotels Resort and Palaces owns and operates 93
hotels in 55 locations across India with an additional 16
international hotels employ over 13000 people.
Jamshetji Nusserwanji Tata, founder of the Tata Group,
opened the Taj Mahal Palace & Tower, the first Taj
property and the first Taj hotel, on 16 December 1903.
3.
4. About Vivanta by Taj Panjim
At the heart of Panaji, this is 5-star
business hotel overlooks the beautiful
city Panaji.
Vivanta by Taj - Panaji, Goa, is
Located at heart of Panaji city and. 28
kms from Dabolim airport .
Vivanta by Taj has six Meeting n
Boardrooms with four F&B outlets.
Its has 170 beautiful attractive rooms and
outdoor pool .
5. HOTEL FACILITIES
4 F&B Outlets
170 Rooms
Jiva Spa
Gymnasium
Shopping center
Outdoor swimming
pool
27x7 Restaurant
Meeting Facilities
Business Centre
Poolside Bar
24hr Room Service
10. Learning’s
Tables set up
Knows the napkin folds used in the
restaurant.
Knows how to set up a table and re-set a
table after use.
Knows how to present wine to a guest and
open.
To Assists guest in restaurant
Serves beverages to guests.
Clear table accessories, to side station, as
necessary.
Collect soiled linen and prepare to exchange
at laundry
11.
12.
13. FRONT OFFICE
Training period 4st May -30 May
SECTIONS OF THE FRONT OFFICE
• Reception
• Concierge
• Duty manger
• Reservations
• Guest Service (ASK)
• Travel Desk
15. Learning’s
Arrival and Departures of guests
Serving welcome drinks
Cleaning of Left Luggage Room
Store pick up
Physical check
ASK requests
Escorting guests to the hotel registration area
Helping guests load and unload luggage from
vehicles
Delivery amenities to guestrooms
Issuing Room Keys and Key Cards.
Arranging for transportation