This presentation was given to members of the Chartered Institute of Marketing and The Chartered Institute of Public Relations in Northern Ireland.
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13 Considerations For Digital Marketing And Social Media Communications In 2013
1. 13 Considerations For Digital
Marketing And Social Media
Communications In 2013
Presented by Krishna De
at a briefing of The Chartered Institute of Marketing
and The Chartered Institute of Public Relations
February 2013
2. The Largest Demographic Online In The UK Are Over 55
71 % of the devices they bought in December 2012 were smartphones
KrishnaDe.com Source: comScore UK Digital Future in Focus 2013
3. Is Your Digital Marketing Mobile Ready?
74 % of users are more likely to return to a mobile site*
Almost one third of page view in the UK are from mobiles or tablets
Source: comScore UK Digital Future in Focus 2013
KrishnaDe.com Source: Search Engine Watch http://bgn.bz/sejses
4. The Most Popular Social Networking Sites In The UK Are…
Source: comScore UK Digital Future in Focus 2013
KrishnaDe.com
5. Is Pinterest Relevant For Your Organisations Goals?
Note the year on year growth of these smaller social networks in the UK
15 % of US Adults Online Use Pinterest while 16% Use Twitter
Source: Pew Internet December 2012*
Source: comScore UK Digital Future in Focus 2013
KrishnaDe.com Source: Article http://bgn.bz/gppid12
6. CEO’s Believe Social Media Will Become
One Of The Top Two Ways To Engage Customers
(first will continue to be face to face)
Source: IBM Global CEO Study 2012
KrishnaDe.com Source:: IBM Global CEO Study 2012
7. CEO’s Of The World’s Top 50 Companies Are
Increasingly Engaging In Digital
Communications And Social Media
Your
Website
KrishnaDe.com Source: Weber Shandwick Socialising Your CEO 2013
8. What Is Your Cost Per Lead By Channel?
Your
Website
KrishnaDe.com Source: HubSpot State Of Inbound Marketing 2012
9. The Emergence Of Converged Media
To Enhance Marketing Effectiveness
KrishnaDe.com Source: Converged Media Imperative Altimeter Group
10. Becoming A Social Enterprise
Social Media Is No Longer Just About Marketing And PR
Your
Website
Increasingly we see organisations benefit from integrating social technologies across the
KrishnaDe.com organisation, enhancing organisational effectiveness and employee engagement
11. Photo credit http://bgn.bz/flwindmill
P.O.W.E.R
Use the P.O.W.E.R plan to audit and evaluate how effectively
KrishnaDe.com your social media activities are integrated into your marketing
12. 1. Be Proactive To Prevent A Social Media Crisis
KrishnaDe.com Article http://bgn.bz/smp
13. Photo credit http://bgn.bz/flnest
2. Invest In Your Home Base
We can benefit from social platforms but remember that they may decide
KrishnaDe.com close, a recent example being Posterous http://bgn.bz/gpposterous
14. Photo credit http://bgn.bz/flcontentteam
3. Establish Your Content Team
Build capability in your organisation not only in formal social media
KrishnaDe.com education but also in how to create relevant and engaging content
15. 4. Use Content Aggregation And Curation
To Support Your Position Of Thought Leadership
KrishnaDe.com Article http://bgn.bz/klmmsm
16. 5. Build An Infrastructure So You Can
Communicate In Real Time
KrishnaDe.com Article http://bgn.bz/oreo
17. Photo credit http://bgn.bz/flcameras
It is essential that we plan our content marketing online and offline to
KrishnaDe.com include visual elements – this will also help encourage online sharing
19. 8. Fully Integrate Social Customer Support
Are you ready to scale your support?
KrishnaDe.com Source: Conversocial Evolving Customer Service Report 2012
20. Photo credit http://bgn.bz/flsharing
9. Make Your Content Easy To Share
If you have developed great content enable it to easily be shared from your
KrishnaDe.com website and using platforms that enable others to embed your content
21. 10. Remember To Integrate Your Social Media
Online And Offline
KrishnaDe.com Article http://bgn.bz/klmmsm
22. 11. Ignore Google At Your Peril
Source: “The New Digital Age”, a new book to be released in April 2013
"Within search results, information tied
to verified online profiles will be ranked
higher than content without such
verification, which will result in most
users naturally clickingStudy the top
Accenture Consumer Trends on
(verified) results. The true cost of
remaining anonymous, then, might be
irrelevance.“ Eric Schmidt, Executive Chairmain, Google
KrishnaDe.com Article http://bgn.bz/gpschmidt
23. Photo credit http://bgn.bz/flwarning
12. Integrate Digital Communications
Into Your Crisis Management Plans
Ensure your risk management and crisis management plans to take into account how you can use
KrishnaDe.com social technologies both as an early warning system and to share your resulting communications
24. 13. Proactively Manage Your Own Digital Footprint
As a professional in marketing or public relations we need to remember to manage
KrishnaDe.com our own digital footprint and online reputation to support our career goals
25. If you found this of interest let’s connect
On Google Plus
where I share latest trends and research
http://bit.ly/KrishnaDe