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13 Considerations For Digital
Marketing And Social Media
  Communications In 2013
                Presented by Krishna De
  at a briefing of The Chartered Institute of Marketing
     and The Chartered Institute of Public Relations
                     February 2013
The Largest Demographic Online In The UK Are Over 55
           71 % of the devices they bought in December 2012 were smartphones




KrishnaDe.com                                          Source: comScore UK Digital Future in Focus 2013
Is Your Digital Marketing Mobile Ready?
                 74 % of users are more likely to return to a mobile site*
            Almost one third of page view in the UK are from mobiles or tablets




                                                            Source: comScore UK Digital Future in Focus 2013
KrishnaDe.com                                                Source: Search Engine Watch http://bgn.bz/sejses
The Most Popular Social Networking Sites In The UK Are…




                                          Source: comScore UK Digital Future in Focus 2013
KrishnaDe.com
Is Pinterest Relevant For Your Organisations Goals?
        Note the year on year growth of these smaller social networks in the UK
               15 % of US Adults Online Use Pinterest while 16% Use Twitter
                          Source: Pew Internet December 2012*




                                                         Source: comScore UK Digital Future in Focus 2013
KrishnaDe.com                                                        Source: Article http://bgn.bz/gppid12
CEO’s Believe Social Media Will Become
      One Of The Top Two Ways To Engage Customers
                  (first will continue to be face to face)




                          Source: IBM Global CEO Study 2012



KrishnaDe.com                                                 Source:: IBM Global CEO Study 2012
CEO’s Of The World’s Top 50 Companies Are
             Increasingly Engaging In Digital
           Communications And Social Media




                         Your
                        Website




KrishnaDe.com                      Source: Weber Shandwick Socialising Your CEO 2013
What Is Your Cost Per Lead By Channel?




                           Your
                          Website




KrishnaDe.com                         Source: HubSpot State Of Inbound Marketing 2012
The Emergence Of Converged Media
                    To Enhance Marketing Effectiveness




KrishnaDe.com                                 Source: Converged Media Imperative Altimeter Group
Becoming A Social Enterprise
          Social Media Is No Longer Just About Marketing And PR




                                  Your
                                 Website




                             Increasingly we see organisations benefit from integrating social technologies across the
KrishnaDe.com                         organisation, enhancing organisational effectiveness and employee engagement
Photo credit http://bgn.bz/flwindmill




                P.O.W.E.R




                        Use the P.O.W.E.R plan to audit and evaluate how effectively
KrishnaDe.com         your social media activities are integrated into your marketing
1. Be Proactive To Prevent A Social Media Crisis




KrishnaDe.com                               Article http://bgn.bz/smp
Photo credit http://bgn.bz/flnest




         2. Invest In Your Home Base




                      We can benefit from social platforms but remember that they may decide
KrishnaDe.com                close, a recent example being Posterous http://bgn.bz/gpposterous
Photo credit http://bgn.bz/flcontentteam




     3. Establish Your Content Team




                     Build capability in your organisation not only in formal social media
KrishnaDe.com         education but also in how to create relevant and engaging content
4. Use Content Aggregation And Curation
     To Support Your Position Of Thought Leadership




KrishnaDe.com                        Article http://bgn.bz/klmmsm
5. Build An Infrastructure So You Can
                     Communicate In Real Time




KrishnaDe.com                                   Article http://bgn.bz/oreo
Photo credit http://bgn.bz/flcameras




                It is essential that we plan our content marketing online and offline to
KrishnaDe.com   include visual elements – this will also help encourage online sharing
7. Explore Opportunities For Social Commerce




KrishnaDe.com                           Article http://bgn.bz/gpats
8. Fully Integrate Social Customer Support
                   Are you ready to scale your support?




KrishnaDe.com                               Source: Conversocial Evolving Customer Service Report 2012
Photo credit http://bgn.bz/flsharing




9. Make Your Content Easy To Share




                If you have developed great content enable it to easily be shared from your
KrishnaDe.com        website and using platforms that enable others to embed your content
10. Remember To Integrate Your Social Media
                   Online And Offline




KrishnaDe.com                          Article http://bgn.bz/klmmsm
11. Ignore Google At Your Peril
          Source: “The New Digital Age”, a new book to be released in April 2013




       "Within search results, information tied
       to verified online profiles will be ranked
           higher than content without such
         verification, which will result in most
          users naturally clickingStudy the top
                    Accenture Consumer Trends on

           (verified) results. The true cost of
        remaining anonymous, then, might be
        irrelevance.“ Eric Schmidt, Executive Chairmain, Google



KrishnaDe.com                                                Article http://bgn.bz/gpschmidt
Photo credit http://bgn.bz/flwarning




  12. Integrate Digital Communications
   Into Your Crisis Management Plans




                Ensure your risk management and crisis management plans to take into account how you can use
KrishnaDe.com     social technologies both as an early warning system and to share your resulting communications
13. Proactively Manage Your Own Digital Footprint




                        As a professional in marketing or public relations we need to remember to manage
KrishnaDe.com                    our own digital footprint and online reputation to support our career goals
If you found this of interest let’s connect

         On Google Plus

where I share latest trends and research

       http://bit.ly/KrishnaDe

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13 Considerations For Digital Marketing And Social Media Communications In 2013

  • 1. 13 Considerations For Digital Marketing And Social Media Communications In 2013 Presented by Krishna De at a briefing of The Chartered Institute of Marketing and The Chartered Institute of Public Relations February 2013
  • 2. The Largest Demographic Online In The UK Are Over 55 71 % of the devices they bought in December 2012 were smartphones KrishnaDe.com Source: comScore UK Digital Future in Focus 2013
  • 3. Is Your Digital Marketing Mobile Ready? 74 % of users are more likely to return to a mobile site* Almost one third of page view in the UK are from mobiles or tablets Source: comScore UK Digital Future in Focus 2013 KrishnaDe.com Source: Search Engine Watch http://bgn.bz/sejses
  • 4. The Most Popular Social Networking Sites In The UK Are… Source: comScore UK Digital Future in Focus 2013 KrishnaDe.com
  • 5. Is Pinterest Relevant For Your Organisations Goals? Note the year on year growth of these smaller social networks in the UK 15 % of US Adults Online Use Pinterest while 16% Use Twitter Source: Pew Internet December 2012* Source: comScore UK Digital Future in Focus 2013 KrishnaDe.com Source: Article http://bgn.bz/gppid12
  • 6. CEO’s Believe Social Media Will Become One Of The Top Two Ways To Engage Customers (first will continue to be face to face) Source: IBM Global CEO Study 2012 KrishnaDe.com Source:: IBM Global CEO Study 2012
  • 7. CEO’s Of The World’s Top 50 Companies Are Increasingly Engaging In Digital Communications And Social Media Your Website KrishnaDe.com Source: Weber Shandwick Socialising Your CEO 2013
  • 8. What Is Your Cost Per Lead By Channel? Your Website KrishnaDe.com Source: HubSpot State Of Inbound Marketing 2012
  • 9. The Emergence Of Converged Media To Enhance Marketing Effectiveness KrishnaDe.com Source: Converged Media Imperative Altimeter Group
  • 10. Becoming A Social Enterprise Social Media Is No Longer Just About Marketing And PR Your Website Increasingly we see organisations benefit from integrating social technologies across the KrishnaDe.com organisation, enhancing organisational effectiveness and employee engagement
  • 11. Photo credit http://bgn.bz/flwindmill P.O.W.E.R Use the P.O.W.E.R plan to audit and evaluate how effectively KrishnaDe.com your social media activities are integrated into your marketing
  • 12. 1. Be Proactive To Prevent A Social Media Crisis KrishnaDe.com Article http://bgn.bz/smp
  • 13. Photo credit http://bgn.bz/flnest 2. Invest In Your Home Base We can benefit from social platforms but remember that they may decide KrishnaDe.com close, a recent example being Posterous http://bgn.bz/gpposterous
  • 14. Photo credit http://bgn.bz/flcontentteam 3. Establish Your Content Team Build capability in your organisation not only in formal social media KrishnaDe.com education but also in how to create relevant and engaging content
  • 15. 4. Use Content Aggregation And Curation To Support Your Position Of Thought Leadership KrishnaDe.com Article http://bgn.bz/klmmsm
  • 16. 5. Build An Infrastructure So You Can Communicate In Real Time KrishnaDe.com Article http://bgn.bz/oreo
  • 17. Photo credit http://bgn.bz/flcameras It is essential that we plan our content marketing online and offline to KrishnaDe.com include visual elements – this will also help encourage online sharing
  • 18. 7. Explore Opportunities For Social Commerce KrishnaDe.com Article http://bgn.bz/gpats
  • 19. 8. Fully Integrate Social Customer Support Are you ready to scale your support? KrishnaDe.com Source: Conversocial Evolving Customer Service Report 2012
  • 20. Photo credit http://bgn.bz/flsharing 9. Make Your Content Easy To Share If you have developed great content enable it to easily be shared from your KrishnaDe.com website and using platforms that enable others to embed your content
  • 21. 10. Remember To Integrate Your Social Media Online And Offline KrishnaDe.com Article http://bgn.bz/klmmsm
  • 22. 11. Ignore Google At Your Peril Source: “The New Digital Age”, a new book to be released in April 2013 "Within search results, information tied to verified online profiles will be ranked higher than content without such verification, which will result in most users naturally clickingStudy the top Accenture Consumer Trends on (verified) results. The true cost of remaining anonymous, then, might be irrelevance.“ Eric Schmidt, Executive Chairmain, Google KrishnaDe.com Article http://bgn.bz/gpschmidt
  • 23. Photo credit http://bgn.bz/flwarning 12. Integrate Digital Communications Into Your Crisis Management Plans Ensure your risk management and crisis management plans to take into account how you can use KrishnaDe.com social technologies both as an early warning system and to share your resulting communications
  • 24. 13. Proactively Manage Your Own Digital Footprint As a professional in marketing or public relations we need to remember to manage KrishnaDe.com our own digital footprint and online reputation to support our career goals
  • 25. If you found this of interest let’s connect On Google Plus where I share latest trends and research http://bit.ly/KrishnaDe