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Kiko Corsentino 
SOCIAL 
SELLING 
social selling doesn’t stop after the sale!
2 
Kiko Corsentino 
digital entrepreneur / project manager / IT consultant 
kiko.corsentino 
kikocorsentino 
kikocorsentino 
FrancescoKikoCorsentino 
kikocorsentino kiko@corsentino.net 
320.68.89.703 
www.corsentino.net
3 
Social Media Marketing 
general rules 
Op#mize 
Your 
Bio 
Listen 
Before 
Write 
Organize 
Your 
Master 
Strategy 
Make 
Editorial 
Calendar
4 
Social Media Marketing Objectives 
why social media presence? 
Goals 
Build 
Brand 
Awareness 
Engage 
Customers 
Increase 
Community 
Drive 
Traffic 
to 
Website 
Sell 
Products/Services 
Customer 
Care 
Gain 
Feedback 
& 
Intelligence 
Generate 
Leads/Database
5 
Social Selling 
the way for selling 
Customer 
Opportunity 
Lead 
Stranger 
Customer 
Delight 
with 
contents 
& 
augment 
customer 
loyalty 
Opportunity 
Use 
social 
media 
to 
close 
sales 
Lead 
Turn 
them 
in 
opportuni#es 
Stranger 
ANract 
right 
people
6 
Mastering Social Selling 
social is always ON and always NOW 
establish 
professional 
online 
presence 
build 
strong 
strategy 
for 
content 
marke#ng 
find 
right 
people 
to 
turn 
in 
customer 
and 
develop 
strong 
rela#onship 
analy#cs: 
measure, 
measure, 
measure! 
integrate 
(with 
other 
tools)
7 
Social Media Stats 
numbers facts
8 
VIP 
content 
marke?ng 
customer 
care 
updates 
storytelling 
tell me about yourself 
skip 1000-words updates 
show me your chops 
help me, solve my problem (social customer care) 
“I love being a VIP” (take relationship to the next level) 
road test
9 
explore 
meme 
hashtags 
links 
rela?onship 
provide value to cultivate relationship 
insert links about news (and use shortlinks) 
embrace the hashtags 
start a meme 
explore twittersphere (hashtag, influencer, topics) 
road test
10 
reward 
engage 
context 
quality 
boards 
organize your pins in thematic boards 
use high quality images 
add context with content (pin description) 
engage with other pinners 
reward! 
road test
11 
crea?vity 
interact 
hashtags 
commemorate 
share 
share relevant images 
#dont #go #hashtag #crazy 
commemorate events and moments 
interact with fans 
free your creativity 
road test
12 
hashtag 
Hangout 
SERP 
circles 
it’S 
Google 
use it because it’s Google’s asset! 
organize your circles/community 
share compelling content to get discovered in SERP 
broadcast events using Hangout 
embrace hashtags 
road test
13 
reputa?on 
messages 
newsfeed 
first 
impression 
offerings 
make the right first impression 
showcase your offerings 
capture attention in the newsfeed 
send the right message & interact in the right groups 
pay attention for reputation 
road test
14 
Other Social Networks & Friends 
all is different
15 
Social Media Tools 
that will save you (not only) time 
FanPageKarma 
Klout 
UnFollowers 
Hootsuite 
Buffer
16 
Social Media Marketing Roadmap 
well-structured and planned social media marketing campaign 
TOOLS 
PLAN BUDGET 
TIME HAVE 
FUN! 
MEASURE 
01 02 03 04 05 06
17 
Search Engine Marketing Roadmap 
well-structured and planned social media marketing campaign 
Landing 
Page 
Call 
to 
Ac?on 
Content 
Op?miza?on 
Keywords 
Campaign 
Social 
Media 
Ac?vi?es 
Measuring 
Repor?ng
18 
Case: Isola d’Elba 
SUCCESS 
viral buzzing 
media contents 
press
19 
Case: visitMaldive 
SUCCESS 
AdWords 
landing page 
KPI
20 
Case: VISITO Tuscany 
SUCCESS 
mobile app 
geolocation 
augmented reality
21 
Any Question ??? 
WHAT WHY WHERE WHEN WHO HOW
THANKS 
FOR 
WATCH 
!!!

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Digital selling, social selling: how to?

  • 1. Kiko Corsentino SOCIAL SELLING social selling doesn’t stop after the sale!
  • 2. 2 Kiko Corsentino digital entrepreneur / project manager / IT consultant kiko.corsentino kikocorsentino kikocorsentino FrancescoKikoCorsentino kikocorsentino kiko@corsentino.net 320.68.89.703 www.corsentino.net
  • 3. 3 Social Media Marketing general rules Op#mize Your Bio Listen Before Write Organize Your Master Strategy Make Editorial Calendar
  • 4. 4 Social Media Marketing Objectives why social media presence? Goals Build Brand Awareness Engage Customers Increase Community Drive Traffic to Website Sell Products/Services Customer Care Gain Feedback & Intelligence Generate Leads/Database
  • 5. 5 Social Selling the way for selling Customer Opportunity Lead Stranger Customer Delight with contents & augment customer loyalty Opportunity Use social media to close sales Lead Turn them in opportuni#es Stranger ANract right people
  • 6. 6 Mastering Social Selling social is always ON and always NOW establish professional online presence build strong strategy for content marke#ng find right people to turn in customer and develop strong rela#onship analy#cs: measure, measure, measure! integrate (with other tools)
  • 7. 7 Social Media Stats numbers facts
  • 8. 8 VIP content marke?ng customer care updates storytelling tell me about yourself skip 1000-words updates show me your chops help me, solve my problem (social customer care) “I love being a VIP” (take relationship to the next level) road test
  • 9. 9 explore meme hashtags links rela?onship provide value to cultivate relationship insert links about news (and use shortlinks) embrace the hashtags start a meme explore twittersphere (hashtag, influencer, topics) road test
  • 10. 10 reward engage context quality boards organize your pins in thematic boards use high quality images add context with content (pin description) engage with other pinners reward! road test
  • 11. 11 crea?vity interact hashtags commemorate share share relevant images #dont #go #hashtag #crazy commemorate events and moments interact with fans free your creativity road test
  • 12. 12 hashtag Hangout SERP circles it’S Google use it because it’s Google’s asset! organize your circles/community share compelling content to get discovered in SERP broadcast events using Hangout embrace hashtags road test
  • 13. 13 reputa?on messages newsfeed first impression offerings make the right first impression showcase your offerings capture attention in the newsfeed send the right message & interact in the right groups pay attention for reputation road test
  • 14. 14 Other Social Networks & Friends all is different
  • 15. 15 Social Media Tools that will save you (not only) time FanPageKarma Klout UnFollowers Hootsuite Buffer
  • 16. 16 Social Media Marketing Roadmap well-structured and planned social media marketing campaign TOOLS PLAN BUDGET TIME HAVE FUN! MEASURE 01 02 03 04 05 06
  • 17. 17 Search Engine Marketing Roadmap well-structured and planned social media marketing campaign Landing Page Call to Ac?on Content Op?miza?on Keywords Campaign Social Media Ac?vi?es Measuring Repor?ng
  • 18. 18 Case: Isola d’Elba SUCCESS viral buzzing media contents press
  • 19. 19 Case: visitMaldive SUCCESS AdWords landing page KPI
  • 20. 20 Case: VISITO Tuscany SUCCESS mobile app geolocation augmented reality
  • 21. 21 Any Question ??? WHAT WHY WHERE WHEN WHO HOW