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Online Personality &
          Managing Online
          Reputation



              Karen	
  Freberg,	
  M.A.	
  
   Doctoral	
  Candidate:	
  Public	
  Relations	
  
School	
  of	
  Advertising	
  and	
  Public	
  Relations	
  
College	
  of	
  Communication	
  and	
  Information	
  
         The	
  University	
  of	
  Tennessee	
  
                   kfreberg@utk.edu	
  
Agenda	
  
  Online	
  Personality	
  

  Online	
  Portfolios	
  

  Managing	
  Online	
  Presence	
  	
  

&	
  Reputation	
  

  Final	
  Thoughts	
  

  Questions	
  &	
  Comments	
  
What is an online
personality?
  A personality combines of all the attributes--behavioral,
   temperamental, emotional and mental--that characterize a
   unique individual.

  An online personality is exactly the same – but it is captured
   virtually online in various forms – such as blogs, videos,
   podcasts, pictures, updates, and conversations with others
   online.
What	
  is	
  an	
  Online	
  Portfolio?	
  
 Electronic	
  Portfolios	
  (or	
  also	
  known	
  as	
  E-­‐
  Portfolios)	
  are	
  a	
  collection	
  of	
  materials	
  that	
  a	
  
  user	
  uploads	
  online	
  
   Materials	
  can	
  include	
  Word	
  documents,	
  
    pictures,	
  music,	
  audio	
  Giles,	
  videos,	
  etc.	
  
 The	
  purpose	
  of	
  online	
  portfolios	
  is	
  to	
  present	
  
  the	
  user’s	
  skills	
  (writing,	
  designing,	
  etc.),	
  
  highlight	
  their	
  personal	
  and	
  work	
  experience,	
  
  and	
  continually	
  update	
  their	
  information.	
  
Why	
  are	
  Online	
  Portfolios	
  
Important?	
  
•  It	
  is	
  easy	
  to	
  update	
  and	
  change	
  information	
  about	
  
   yourself	
  
•  A	
  visual	
  and	
  interactive	
  resume	
  
•  Helps	
  manage	
  your	
  online	
  presence	
  and	
  reputation	
  
•  Allows	
  you	
  to	
  include	
  more	
  visual,	
  audio,	
  and	
  other	
  
   examples	
  of	
  your	
  work	
  
   •  Ex.	
  InDesign,	
  iMovie,	
  Photoshop,	
  Adobe	
  Flash,	
  etc.	
  
•  Can	
  show	
  future	
  employers	
  your	
  range	
  in	
  abilities	
  and	
  
   skills	
  
•  Easy	
  to	
  access:	
  	
  Online,	
  downloadable	
  documents,	
  links	
  
   •  Ex.	
  PDF	
  Giles,	
  web	
  site	
  links,	
  etc.	
  
Steps	
  to	
  setting	
  up	
  Online	
  
Portfolio	
  
1.  Outline	
  Your	
  Objectives	
  
      What	
  are	
  my	
  professional	
  and	
  personal	
  goals	
  for	
  
       my	
  online	
  portfolio?	
  
         What	
  type	
  of	
  job	
  am	
  I	
  looking	
  for?	
  	
  
         What	
  industry	
  do	
  I	
  want	
  to	
  work	
  in?	
  	
  
         What	
  are	
  my	
  best	
  skills,	
  and	
  how	
  can	
  I	
  show	
  
             this	
  online?	
  
      How	
  do	
  I	
  want	
  to	
  present	
  myself	
  to	
  future	
  
       employers?	
  What	
  is	
  my	
  “personal	
  brand?”	
  
      How	
  am	
  I	
  going	
  to	
  distinguish	
  myself	
  from	
  other	
  
       PR	
  undergraduates	
  who	
  are	
  searching	
  for	
  the	
  
       same	
  jobs?	
  
Steps	
  to	
  setting	
  up	
  Online	
  
Portfolio	
  cont.	
  
2. 	
  Research	
  other	
  Online	
  Portfolios	
  
      Identify	
  industry	
  and	
  potential	
  employers	
  
       (ex.	
  PR	
  Girms,	
  agencies,	
  graduate	
  schools,	
  
       etc.)	
  you	
  would	
  want	
  to	
  work	
  for	
  
      Identify	
  your	
  personal	
  and	
  professional	
  
       values	
  	
  
      Conduct	
  background	
  research	
  (ex.	
  
       organizational	
  history,	
  key	
  players	
  at	
  Girm	
  or	
  
       agency,	
  past	
  campaigns,	
  professors	
  and	
  
       research	
  interests,	
  qualiGications,	
  etc.)	
  	
  
      Find	
  out	
  what	
  type	
  of	
  candidate	
  they	
  are	
  
       looking	
  for	
  (skills,	
  knowledge,	
  experience,	
  
       abilities,	
  etc.)	
  
Steps	
  to	
  setting	
  up	
  Online	
  
Portfolio	
  cont.	
  
3.     Select	
  Theme	
  /	
  Design	
  for	
  Online	
  Portfolio	
  


4.     	
  Collect	
  Materials	
  for	
  Online	
  Portfolio	
  
           Papers,	
  presentations,	
  videos,	
  brochures,	
  web	
  sites,	
  
            graphic	
  designs,	
  etc.	
  
           Write	
  a	
  sentence	
  or	
  two	
  that	
  the	
  importance	
  of	
  each	
  
            piece	
  is,	
  what	
  skills	
  was	
  needed	
  to	
  complete	
  the	
  
            piece,	
  importance	
  and	
  contribution	
  to	
  academic	
  
            and	
  professional	
  experience,	
  and	
  why	
  this	
  
            particular	
  piece	
  represents	
  you	
  and	
  your	
  work	
  
           Make	
  your	
  online	
  portfolio	
  as	
  a	
  
            social	
  media	
  resume	
  
Must-­‐haves	
  for	
  Online	
  Portfolios	
  
  Resume	
  (separate	
  page	
  and	
  PDF	
  Gile)	
  
     Objective,	
  Education,	
  Work	
  experience,	
  Job	
  
      Skills,	
  Activities,	
  Skills,	
  Honors,	
  etc.	
  
  Contact	
  information	
  (Email	
  Address)	
  
  Professional	
  Picture	
  
  Work	
  Experience	
  Section	
  with	
  examples	
  of	
  
   PR	
  work	
  
  Links	
  
    Professional	
  Organization	
  Associations	
  /	
  PR	
  
     Firms	
  
    Education	
  (Link	
  to	
  University	
  /	
  Major	
  /	
  Date	
  of	
  
     Graduation)	
  
    Social	
  Networking	
  web	
  sites	
  
       Facebook,	
  LinkedIn,	
  Twitter,	
  Ning	
  
        Communities	
  
       Card.ly	
  
Examples	
  of	
  Online	
  Portfolios	
  /	
  Social	
  
Media	
  Resumes	
  

   Rachel	
  Gossett	
  
      University	
  of	
  Tennessee	
  Alum	
  ’07	
  
   Jamie	
  Lonie	
  
      University	
  of	
  Tennessee	
  ‘10	
  
   PR	
  Prospects	
  (Auburn	
  University,	
  Fall	
  2009)	
  
      Katie	
  Hoch	
  
      Whitney	
  West	
  
      Marvin	
  Jones	
  
      Brooke	
  Bloom	
  
      Jenni	
  Breland	
  
      Other	
  Online	
  Portfolios	
  
Managing Online
Presence &
Reputation
Something	
  to	
  think	
  about…	
  
  “It	
  takes	
  many	
  good	
  deeds	
  to	
  build	
  a	
  good	
  
   reputation,	
  and	
  only	
  one	
  bad	
  one	
  to	
  lose	
  
   it”	
  
  	
     	
      	
       	
  -­-­	
  Benjamin	
  Franklin	
  
Why	
  do	
  you	
  need	
  to	
  manage	
  your	
  
presence	
  /	
  reputation	
  online?	
  

   More people are going online for news, information about
    companies and jobs, and networking.
   The internet is an important medium for PR professionals to
    not only know, but also understand how it works.
   Employers today search online when they are interviewing
    job candidates.
   You need to be aware of what is posted and shared on you
    online
   By managing your brand with a personal web site, online
    portfolio, social media resume, and blog, you will have a
    little more control over what is posted online.
   Your reputation is your most priceless possession, once it is
    lost, it is very hard to get it back!
Technology

     Professional                 Online
       Content                   Portfolio /
                                  Website



                                       Consistent
Personality           Online
                    Reputation
                                      & Engaging
                                      Interactivity
What	
  NOT	
  to	
  do	
  or	
  say	
  on	
  social	
  
media!	
  
Managing	
  Online	
  Presence	
  

  Having personal web site / blog / social networking site
  Be aware of latest technologies
     Friendsfeed
     Social Mention
     Other tools to monitor Online Reputation
  Use Social Media Strategically
     Facebook => Social
     LinkedIn => Professional
     Twitter => Networking & Updating Status
  Check what others are posting about you (“friends”)
  Search Google and Blog Sites (ex. Technorati)
  Look at Social Media Comments and Discussion Board
   Threads for your Name
     Facebook, Google, Twitter, Technorati, Social Mention
Managing	
  Online	
  Presence	
  cont.	
  

 •    Don’t	
  get	
  into	
  arguments	
  online	
  with	
  people	
  (ex.	
  Facebook,	
  
      discussion	
  boards,	
  forums,	
  etc)	
  

 •    Need	
  to	
  understand	
  social	
  media	
  &	
  how	
  to	
  these	
  tools	
  

 •    Be	
  conscious	
  of	
  what	
  you	
  post	
  -­‐-­‐	
  How	
  would	
  this	
  look	
  to	
  my	
  
      future	
  employer?	
  	
  How	
  is	
  this	
  going	
  to	
  impact	
  my	
  personal	
  
      brand	
  and	
  reputation?	
  	
  Would	
  I	
  want	
  to	
  see	
  this	
  online	
  for	
  
      everyone	
  to	
  see?	
  

 •    Check	
  out	
  what	
  is	
  posted	
  on	
  yourself	
  on	
  social	
  networking	
  
      sites	
  (ex.	
  MySpace	
  and	
  Facebook)	
  

 •    Be	
  your	
  own	
  PR	
  person!	
  Have	
  your	
  own	
  media	
  outlet!	
  
Online	
  Presence	
  Continuum	
  




Too transparent     Balanced Online   Too closed
                       Presence
Facebook Places
  Best practices and things to think
   about
   Own your place – make sure that you
    see who is checking in
   Watch to see if any of your friends are
    checking you in at places – whether
    you are there… or not.
   Understand the risks related to
    checking in and giving out location –
    privacy issues / geo-targeting issues
     Issues of broadcasting to everyone’s
      friends on Facebook on where you
      are at
     Control of checking in on Facebook
      Places is in the hands of not only you
      – but your “friends”
Here is something to think
about….
  Imagine this scenario - What do you do if
   you are working at home on a project for
   school / work / or other professional
   projects, but then you are “tagged” being
   somewhere else and your friends at a party.

    Plus, they would also comment on your
     behavior at this event, which would
     reflect on your reputation

    This information is broadcasted to not only
     their friends, but yours – including your co-
     workers, friends, family, and employers.

    How would YOU manage this situation
     proactively and your online reputation?
Personal	
  Example	
  of	
  Managing	
  	
  
Online	
  Presence	
  




             www.karenfreberg.com
             www.karenfreberg.com/blog
Hitslog:	
  Sitemeter	
  
Final	
  Thoughts	
  
 “Be	
  more	
  concerned	
  with	
  your	
  character	
  than	
  
  your	
  reputation,	
  because	
  your	
  character	
  is	
  
  what	
  you	
  really	
  are,	
  while	
  your	
  reputation	
  is	
  
  merely	
  what	
  others	
  think	
  you	
  are.”	
  

 	
      	
         	
        	
         	
  -­-­	
  John	
  Wooden	
  
Managing	
  Online	
  Presence	
  
Articles	
  
  Online	
  Reputation	
  Management	
  Press	
  Release	
  (PR	
  
   Newswire)	
  
  What	
  is	
  Social	
  Reputation?	
  (StepRep	
  Blog)	
  
  Ten	
  free	
  tools	
  for	
  monitoring	
  your	
  brand’s	
  reputation	
  
   online	
  	
  
  How	
  to	
  build	
  your	
  brand	
  online	
  
  Ping	
  in	
  the	
  New	
  Year!:	
  Simplify	
  management	
  and	
  improve	
  
   awareness	
  of	
  your	
  online	
  presence	
  (PR	
  Tactics	
  &	
  The	
  
   Strategist	
  Online,	
  January	
  8,	
  2009)	
  
  How	
  personal	
  branding	
  can	
  increase	
  your	
  job	
  security	
  (PR	
  
   Tactics	
  &	
  The	
  Strategist	
  Online,	
  December	
  12,	
  2008)	
  
Questions or
  Comments?

  Thank you!




Karen Freberg, M.A.
Website: www.karenfreberg.com
Blog: www.karenfreberg.com/blog
Twitter: @kfreberg

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Online Personality & Managing Online Reputation

  • 1. Online Personality & Managing Online Reputation Karen  Freberg,  M.A.   Doctoral  Candidate:  Public  Relations   School  of  Advertising  and  Public  Relations   College  of  Communication  and  Information   The  University  of  Tennessee   kfreberg@utk.edu  
  • 2. Agenda     Online  Personality     Online  Portfolios     Managing  Online  Presence     &  Reputation     Final  Thoughts     Questions  &  Comments  
  • 3. What is an online personality?   A personality combines of all the attributes--behavioral, temperamental, emotional and mental--that characterize a unique individual.   An online personality is exactly the same – but it is captured virtually online in various forms – such as blogs, videos, podcasts, pictures, updates, and conversations with others online.
  • 4. What  is  an  Online  Portfolio?    Electronic  Portfolios  (or  also  known  as  E-­‐ Portfolios)  are  a  collection  of  materials  that  a   user  uploads  online    Materials  can  include  Word  documents,   pictures,  music,  audio  Giles,  videos,  etc.    The  purpose  of  online  portfolios  is  to  present   the  user’s  skills  (writing,  designing,  etc.),   highlight  their  personal  and  work  experience,   and  continually  update  their  information.  
  • 5. Why  are  Online  Portfolios   Important?   •  It  is  easy  to  update  and  change  information  about   yourself   •  A  visual  and  interactive  resume   •  Helps  manage  your  online  presence  and  reputation   •  Allows  you  to  include  more  visual,  audio,  and  other   examples  of  your  work   •  Ex.  InDesign,  iMovie,  Photoshop,  Adobe  Flash,  etc.   •  Can  show  future  employers  your  range  in  abilities  and   skills   •  Easy  to  access:    Online,  downloadable  documents,  links   •  Ex.  PDF  Giles,  web  site  links,  etc.  
  • 6. Steps  to  setting  up  Online   Portfolio   1.  Outline  Your  Objectives     What  are  my  professional  and  personal  goals  for   my  online  portfolio?     What  type  of  job  am  I  looking  for?       What  industry  do  I  want  to  work  in?       What  are  my  best  skills,  and  how  can  I  show   this  online?     How  do  I  want  to  present  myself  to  future   employers?  What  is  my  “personal  brand?”     How  am  I  going  to  distinguish  myself  from  other   PR  undergraduates  who  are  searching  for  the   same  jobs?  
  • 7. Steps  to  setting  up  Online   Portfolio  cont.   2.  Research  other  Online  Portfolios     Identify  industry  and  potential  employers   (ex.  PR  Girms,  agencies,  graduate  schools,   etc.)  you  would  want  to  work  for     Identify  your  personal  and  professional   values       Conduct  background  research  (ex.   organizational  history,  key  players  at  Girm  or   agency,  past  campaigns,  professors  and   research  interests,  qualiGications,  etc.)       Find  out  what  type  of  candidate  they  are   looking  for  (skills,  knowledge,  experience,   abilities,  etc.)  
  • 8. Steps  to  setting  up  Online   Portfolio  cont.   3.  Select  Theme  /  Design  for  Online  Portfolio   4.  Collect  Materials  for  Online  Portfolio     Papers,  presentations,  videos,  brochures,  web  sites,   graphic  designs,  etc.     Write  a  sentence  or  two  that  the  importance  of  each   piece  is,  what  skills  was  needed  to  complete  the   piece,  importance  and  contribution  to  academic   and  professional  experience,  and  why  this   particular  piece  represents  you  and  your  work     Make  your  online  portfolio  as  a   social  media  resume  
  • 9. Must-­‐haves  for  Online  Portfolios     Resume  (separate  page  and  PDF  Gile)     Objective,  Education,  Work  experience,  Job   Skills,  Activities,  Skills,  Honors,  etc.     Contact  information  (Email  Address)     Professional  Picture     Work  Experience  Section  with  examples  of   PR  work     Links     Professional  Organization  Associations  /  PR   Firms     Education  (Link  to  University  /  Major  /  Date  of   Graduation)     Social  Networking  web  sites     Facebook,  LinkedIn,  Twitter,  Ning   Communities     Card.ly  
  • 10. Examples  of  Online  Portfolios  /  Social   Media  Resumes     Rachel  Gossett     University  of  Tennessee  Alum  ’07     Jamie  Lonie     University  of  Tennessee  ‘10     PR  Prospects  (Auburn  University,  Fall  2009)     Katie  Hoch     Whitney  West     Marvin  Jones     Brooke  Bloom     Jenni  Breland     Other  Online  Portfolios  
  • 12. Something  to  think  about…    “It  takes  many  good  deeds  to  build  a  good   reputation,  and  only  one  bad  one  to  lose   it”          -­-­  Benjamin  Franklin  
  • 13. Why  do  you  need  to  manage  your   presence  /  reputation  online?     More people are going online for news, information about companies and jobs, and networking.   The internet is an important medium for PR professionals to not only know, but also understand how it works.   Employers today search online when they are interviewing job candidates.   You need to be aware of what is posted and shared on you online   By managing your brand with a personal web site, online portfolio, social media resume, and blog, you will have a little more control over what is posted online.   Your reputation is your most priceless possession, once it is lost, it is very hard to get it back!
  • 14. Technology Professional Online Content Portfolio / Website Consistent Personality Online Reputation & Engaging Interactivity
  • 15. What  NOT  to  do  or  say  on  social   media!  
  • 16. Managing  Online  Presence     Having personal web site / blog / social networking site   Be aware of latest technologies   Friendsfeed   Social Mention   Other tools to monitor Online Reputation   Use Social Media Strategically   Facebook => Social   LinkedIn => Professional   Twitter => Networking & Updating Status   Check what others are posting about you (“friends”)   Search Google and Blog Sites (ex. Technorati)   Look at Social Media Comments and Discussion Board Threads for your Name   Facebook, Google, Twitter, Technorati, Social Mention
  • 17. Managing  Online  Presence  cont.   •  Don’t  get  into  arguments  online  with  people  (ex.  Facebook,   discussion  boards,  forums,  etc)   •  Need  to  understand  social  media  &  how  to  these  tools   •  Be  conscious  of  what  you  post  -­‐-­‐  How  would  this  look  to  my   future  employer?    How  is  this  going  to  impact  my  personal   brand  and  reputation?    Would  I  want  to  see  this  online  for   everyone  to  see?   •  Check  out  what  is  posted  on  yourself  on  social  networking   sites  (ex.  MySpace  and  Facebook)   •  Be  your  own  PR  person!  Have  your  own  media  outlet!  
  • 18. Online  Presence  Continuum   Too transparent Balanced Online Too closed Presence
  • 19. Facebook Places   Best practices and things to think about   Own your place – make sure that you see who is checking in   Watch to see if any of your friends are checking you in at places – whether you are there… or not.   Understand the risks related to checking in and giving out location – privacy issues / geo-targeting issues   Issues of broadcasting to everyone’s friends on Facebook on where you are at   Control of checking in on Facebook Places is in the hands of not only you – but your “friends”
  • 20. Here is something to think about….   Imagine this scenario - What do you do if you are working at home on a project for school / work / or other professional projects, but then you are “tagged” being somewhere else and your friends at a party.   Plus, they would also comment on your behavior at this event, which would reflect on your reputation   This information is broadcasted to not only their friends, but yours – including your co- workers, friends, family, and employers.   How would YOU manage this situation proactively and your online reputation?
  • 21. Personal  Example  of  Managing     Online  Presence   www.karenfreberg.com www.karenfreberg.com/blog
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  • 30. Final  Thoughts    “Be  more  concerned  with  your  character  than   your  reputation,  because  your  character  is   what  you  really  are,  while  your  reputation  is   merely  what  others  think  you  are.”            -­-­  John  Wooden  
  • 31. Managing  Online  Presence   Articles     Online  Reputation  Management  Press  Release  (PR   Newswire)     What  is  Social  Reputation?  (StepRep  Blog)     Ten  free  tools  for  monitoring  your  brand’s  reputation   online       How  to  build  your  brand  online     Ping  in  the  New  Year!:  Simplify  management  and  improve   awareness  of  your  online  presence  (PR  Tactics  &  The   Strategist  Online,  January  8,  2009)     How  personal  branding  can  increase  your  job  security  (PR   Tactics  &  The  Strategist  Online,  December  12,  2008)  
  • 32. Questions or Comments? Thank you! Karen Freberg, M.A. Website: www.karenfreberg.com Blog: www.karenfreberg.com/blog Twitter: @kfreberg