WorkCo-author of Outside In, keynote speaker, & customer experience coach with a passion for human-centered design
Industry Apparel / Fashion
About JOIN OUR NEXT CUSTOMER JOURNEY MAPPING WORKSHOP:
February 21 & 22, 2017 in San Diego — krybd.in/CJMFeb2017
FREE eBook: The 2017 Customer Experience Outlook
My book, Outside In: The Power of Putting Customers at the Center of Your Business, helps business leaders understand the financial benefits of great customer experiences — and how their organizations must change in order to deliver them. For more on Outside In, visit: amzn.to/1aPyX0C
I'm an independent customer experience consultant with expertise in human-centered design, journey mapping, marketing, and branding. I help executives co-create innovative products, services, and experiences that truly mat...