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What is the Difference Between a
Policy, Process, and Procedure?




                                                        Kathy Stanford-Jones
eDocumentation Process™                                 www.KCGGroup.com
Policies, Processes, and Procedures that are   www.DocumentationProcess.com
Clear, Concise, Complete, And Correct™
Hollywood to Los Angeles*




*MapQuest.com
Hollywood to Los Angeles

 Policy




 Process



 Procedure
Policy Qualities
Policy contains the laws, guidelines, strategic goals and rules
under which an enterprise operates and governs itself.



 Why the Policy is
  required.
 What is the Policy
 Who is responsible
  for the execution and
  enforcement of the
  Policy
Process Qualities
 Process is a series of activities or tasks that obtain a desired business
 outcome. They are usually cross- functional and may have
 Sub Processes.
                                      Procure to Pay Process

 What major functions




                                        Procurement
                                                                                  2.0

  are performed
                                                                1.0
                                                                               Purchase
                                                             Requisition
                                                                                material




 Who is responsible to

                                        Receiving
                                                                                                   3.0
                                                                                                 Receive
                                                                                                 material
  perform the Process
  (department, division)              Accounts
                                       Payable
                                                                                                                     4.0
                                                                                                                   Invoice
                                                                                                                                         5.0
                                                                                                                                       Issue
                                                                                                                                      payment
                                                                                                                                                      End
                                                                                                                                                    Process



 As needed, a summary                                3.0 Receive Material


  block may be added                                                  3.1                     3.2
                                                       Receiving




                                                                    Receive                 Create
                                                                    material               receiver
          3.0 Receive material
     Who:     Receiving manager
                                                                                                              3.3               3.4
     What:    Reconcile                                                                                                                             End
                                                       Quality




                                                                                                            Inspect            Accept       Yes
                                                                                                                                                  process
     When:    Daily                                                                                         material           material
     Where:   Receiving system
     How:     Report 99                                                                                                          No
                                                       Procurment




     Control: Quantity of goods                                                                                                   3.5
                                                                                                                             Disposition
     received to Dollar value of PO                                                                                          instructions
Procedure Qualities

Procedures are the detailed steps to perform a Process
activity or task. Procedures can take the form of a work
instruction, a desk top Procedure, a quick reference guide, or
a more detailed Procedure.



 How to perform a
  specific task
 What steps are
  performed
Policies, Processes, and Procedures
                    Form a Hierarchy



      Policies



     Processes




    Procedures
Policies, Processes, and Procedures
                                              Form a Hierarchy


                     Policies
                                    Policy     Policy



       Processes
                                Process           Process

                                  Sub
                                Process



Procedures          Procedure   Procedure
                                                            Procedure

                                                              Procedure
             Procedure             Procedure
                                                                 Procedure

        Procedure                         Procedure                 Procedure
eDocumentation Process™
The information for this presentation is from the
eDocumentation Process™.
The eDocumentation Process™ is a methodology
for developing Policies, Processes, and
Procedures that are clear, concise, complete,
and correct™,
Visit our web sites for more information.
   www.DocumentationProcess.com
   www.KCGGroup.com

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What is the difference between a Policy, Process, and Procedure

  • 1. What is the Difference Between a Policy, Process, and Procedure? Kathy Stanford-Jones eDocumentation Process™ www.KCGGroup.com Policies, Processes, and Procedures that are www.DocumentationProcess.com Clear, Concise, Complete, And Correct™
  • 2. Hollywood to Los Angeles* *MapQuest.com
  • 3. Hollywood to Los Angeles  Policy  Process  Procedure
  • 4. Policy Qualities Policy contains the laws, guidelines, strategic goals and rules under which an enterprise operates and governs itself.  Why the Policy is required.  What is the Policy  Who is responsible for the execution and enforcement of the Policy
  • 5. Process Qualities Process is a series of activities or tasks that obtain a desired business outcome. They are usually cross- functional and may have Sub Processes. Procure to Pay Process  What major functions Procurement 2.0 are performed 1.0 Purchase Requisition material  Who is responsible to Receiving 3.0 Receive material perform the Process (department, division) Accounts Payable 4.0 Invoice 5.0 Issue payment End Process  As needed, a summary 3.0 Receive Material block may be added 3.1 3.2 Receiving Receive Create material receiver 3.0 Receive material Who: Receiving manager 3.3 3.4 What: Reconcile End Quality Inspect Accept Yes process When: Daily material material Where: Receiving system How: Report 99 No Procurment Control: Quantity of goods 3.5 Disposition received to Dollar value of PO instructions
  • 6. Procedure Qualities Procedures are the detailed steps to perform a Process activity or task. Procedures can take the form of a work instruction, a desk top Procedure, a quick reference guide, or a more detailed Procedure.  How to perform a specific task  What steps are performed
  • 7. Policies, Processes, and Procedures Form a Hierarchy Policies Processes Procedures
  • 8. Policies, Processes, and Procedures Form a Hierarchy Policies Policy Policy Processes Process Process Sub Process Procedures Procedure Procedure Procedure Procedure Procedure Procedure Procedure Procedure Procedure Procedure
  • 9. eDocumentation Process™ The information for this presentation is from the eDocumentation Process™. The eDocumentation Process™ is a methodology for developing Policies, Processes, and Procedures that are clear, concise, complete, and correct™, Visit our web sites for more information.  www.DocumentationProcess.com  www.KCGGroup.com

Hinweis der Redaktion

  1. Policies are the laws and guidelines. In driving, a policy would be the speed limit, coming to a full stop at a stop sign. These would vary from country to country. Processes is a series of tasks to obtain a desired outcome. Based on the desired outcome, using freeways or using only side streets, the process would be different. But to perform the process all the related Policies must be enforced (or you might get a ticket!). Processes give an overview, from a high level to a more detailed level, depending upon the need. Procedures give the detailed steps for that activity.
  2. Policies are the laws and guidelines. In driving, a policy would be the speed limit, coming to a full stop at a stop sign. These would vary from country to country. Processes is a series of tasks to obtain a desired outcome. Based on the desired outcome, using freeways or using only side streets, the process would be different. But to perform the process all the related Policies must be enforced (or you might get a ticket!). Processes give an overview, from a high level to a more detailed level, depending upon the need. Procedures give the detailed steps for that activity.