Karen Ferris
11 SlideShares 61 Followers 28 Folgens
Personal Information
Unternehmen/Arbeitsplatz
Melbourne, Australia, VIC 3122 Australia
Beruf
Director, Macanta Consulting Pty Ltd. IT Service Management Expert, ISO/IEC 20000 Consultant
Branche
Technology / Software / Internet
Webseite
www.macanta.com.au
Info
Karen is a result focussed, self-motivated senior professional in IT Service Management and the application of best practice frameworks such as ITIL across a breadth and range of industries including agriculture, education, import/export, finance, government, healthcare, ICT/technology, mining, retail and utilities. Karen has extensive experience and proven capability in building service and process improvement strategies and plans to enable small, medium and large scale organisations to deliver commercial results to their internal clients and external customers thus ensuring that business objectives are achieved. She is an industry leader with significant experience in setting industry...
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itsm itil service management tools obashi sponsorship organisational change management ocm projects best practices practitioner byod it service management organizational change balanced diversity solutions csr organisational change problem management servicecatalogue sustainability greenit
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Präsentationen

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How Green Is Your ITIL? (2011)

Vor 11 Jahren • 918 Aufrufe

Armed and Extremely Dangerous - The Service Catalogue Is More Than Just a Tool (2011)

Vor 11 Jahren • 1123 Aufrufe

The Lost World of Problem Management (2009)

Vor 11 Jahren • 909 Aufrufe

Balanced Diversity A Portfolio Approach to Organisational Change (2012)

Vor 11 Jahren • 1817 Aufrufe

What's CSR Got To Do With IT? (2010)

Vor 11 Jahren • 823 Aufrufe

ITSM Monopoly - The Game of Tool Selection

Vor 10 Jahren • 899 Aufrufe

ITSM Monopoly

Vor 9 Jahren • 646 Aufrufe

BYOD Revolution Means ITSM Evolution

Vor 8 Jahren • 353 Aufrufe

ITIL Practitioner

Vor 6 Jahren • 360 Aufrufe

This Project is Sponsored By ???

Vor 6 Jahren • 247 Aufrufe

OBASHI

Vor 6 Jahren • 2097 Aufrufe
Personal Information
Unternehmen/Arbeitsplatz
Melbourne, Australia, VIC 3122 Australia
Beruf
Director, Macanta Consulting Pty Ltd. IT Service Management Expert, ISO/IEC 20000 Consultant
Branche
Technology / Software / Internet
Webseite
www.macanta.com.au
Info
Karen is a result focussed, self-motivated senior professional in IT Service Management and the application of best practice frameworks such as ITIL across a breadth and range of industries including agriculture, education, import/export, finance, government, healthcare, ICT/technology, mining, retail and utilities. Karen has extensive experience and proven capability in building service and process improvement strategies and plans to enable small, medium and large scale organisations to deliver commercial results to their internal clients and external customers thus ensuring that business objectives are achieved. She is an industry leader with significant experience in setting industry...
Tags
itsm itil service management tools obashi sponsorship organisational change management ocm projects best practices practitioner byod it service management organizational change balanced diversity solutions csr organisational change problem management servicecatalogue sustainability greenit
Mehr anzeigen