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ITSM Monopoly

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Karen Ferris
Karen Ferris

Don't make tool selection a game of chance. Version of this presentation for NZ conference.

TechnologieBusiness
1 von 21
IT SERVICE MANAGEMENT
SUPER TAX INCOME TAX COLLECT $200AS YOU PASSGO IT SERVICE M ANAGEM ENTCOM M UNITYCHEST CHANCE
SUPER TAX INCOME TAX COLLECT $200AS YOU PASSGO IT SERVICE M ANAGEM ENTCOM M UNITYCHEST CHANCE
What can you afford? What features do you need?
Criteria Mandatory Optional Weighting Score Self-populating knowledge management Y 1 Live Chat Facility Y 1 1 Self help portal Y 5 5 Discovery tools N 3 0 TOTAL 7
Location, location, location! Room for growth Vendor credentials
Costs Timeframes
THE RIGHT DRIVERS STAKEHOLDER ENGAGEMENT CAREFUL SELECTION CAREFUL PLANNING AND PREPARATION ORGANISATIONAL CHANGE PROCESS IMPROVEMENT
SUPER TAX INCOME TAX COLLECT $200AS YOU PASSGO IT SERVICE M ANAGEM ENTCOM M UNITYCHEST CHANCE
Email: Karen.Ferris@macanta.com.au Website: www.macanta.com.au www.karenferris.com Twitter: @karen_ferris Facebook: http://www.facebook.com/MacantaConsulting Mobile: +61 (0)425 728 498

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ITSM Monopoly