Business considerations and tools for creating successful remote work environments. Improve tour company's productivity and profitability by working remotely. Maybe you can even take that vacation you were thinking about...

1. Working Remotely Jim Locke, Principal ResultWorx Technology Group

2. Advantages of Remote Work A variety of studies indicate the following results Increase productivity Increase profitability Increase employee satisfaction and retention Improve timeliness of customer service Disaster preparedness benefits of a distributed work environment Environmental benefits

3. Financial Impact A report by the White House Council of Economic Advisers highlighted benefits of remote working including “reducing absenteeism, lowering turnover, improving the health of workers, and increasing productivity.” A report by The TeleworkCoalition found: Average savings of $20,000/year for each full-time employee who works remotely; 22% increase in employee productivity 50% reduction in employee turnover

4. Getting Started Create a Remote Work Policy Remote Workplace Design Discuss necessary hardware Discuss other specific considerations and tools Sample Remote Work Solutions Sales/Real Estate Offices Traveling Executive Independent Consultant Managing a Remote Workforce

5. Create a Remote Work Policy Establish a remote work policy that clearly addresses the following: Work Rules and Human Resource Issues Financial obligations of both parties Equipment Ownership Information Security Reference Materials: About.com Sample Remote Work Agreement

6. Remote Workplace Design Where will you work? What equipment will you need? Specific Considerations for Remote Work Communications Remote Access Collaboration Disaster Preparedness Security

7. Where Will You Work? Determine your primary work environment? Home office Customer’s office Automobile/Traveling Where else will you need to be able to work? What equipment will you need in each environment?

8. What Equipment Will You Need? At minimum, you will need the following: Computer (Desktop/Laptop/Netbook) Telephone Internet Access Ability to print and/or fax If you are equipping multiple users consider: Standardizing configurations Purchasing warranties Planning for remote support

9. Equipment Ownership Company owned equipment Considered a corporate asset, subject to company use restrictions and requirements Controlled by company Recommended for frequent remote workers Employee owned equipment Employee owned and controlled; Some use and restrictions can be controlled in Remote Work Agreement Recommended only for infrequent use

10. Communications Considerations Telephone Landline/VOIP phone line Mobile Phone (Smartphone) Unified Voice Mail (My1Voice) Internet Service (DSL, Cable, etc) E-mail (Outlook, Gmail, etc) Fax (MyFax, eFax) Instant Messaging (AIM, MSN)

11. Remote Access Considerations In a multi-user environment, consider the following options: Microsoft Small Business Server with Remote Web Workplace Microsoft Server with Terminal Services Virtual Private Networks To enable individual workers consider: LogMeIn Pro LogMeInHamachi(VPN)

12. Collaboration Considerations Collaboration Workspaces Permits remote workers to work collaboratively on documents, projects, etc. Microsoft Sharepoint, OfficeLive Workspace, Microsoft Business Productivity Online Suite Virtual Meeting Space Permits remote workers to conduct conference calls, online meetings, video conferencing, share screens, etc. GoToMeeting, WebEx, LogMeIn Express

13. Disaster Preparedness Backup Quarterly image-based backup Regular file based backup to online storage or image-based backup to USB hard drive File Synchronization Automatic file based synchronization to company server or online storage

14. Security Considerations Firewalls Good quality firewall with gateway security services and site-to-site VPN capabilities Secure wireless networks Encrypted secure wireless Antivirus software Who else are you sharing your network with? Unsecured computers on your home network? Other people in your hotel or coffee shop?

15. Sample Remote Work Solutions Sales Organization Traveling Executive Independent Consultant

16. Sales Organization Description 10 sales representatives Meets weekly at office Local travel only Remote Workplace Home Office (Primary) Automobile (Secondary) Remote Configuration Small Business Server with Terminal Services Outlook E-mail Laptop w/ 3yr warranty Multifunction printer (Print/Scan/Fax) Firewall w/ Site-to-Site VPN VOIP Desktop Phone w/ company voice mail Mobile Smartphone

17. Traveling Executive Description Multi-user office Travels regularly, nationally or internationally Works at office infrequently but has office phone and desktop computer Remote Workplace Traveling Office (Primary) Work Office (Secondary) Remote Configuration Small Business Server with Remote Web Workplace Desktop computer in office Laptop or Netbookw/ 3yr warranty Wireless Broadband Outlook E-mail MyFax.com Account VPN/Offline File Sync Desktop Phone w/ company voice mail Smartphone

18. Independent Consultant Description 1-2 person home office Travels regularly, locally, nationally or internationally Divides time working between home office and client’s office Remote Workplace Home Office (Primary) Client’s Office (Secondary) Remote Configuration Desktop computer in home office with LogMeIn Pro Laptop w/ 3yr warranty Outlook E-mail MyFax.com Account OneVoice Account Mobile Smartphone Online Backup

19. Managing Remote Workers Policies Authorized Use Policy Remote Work Agreement Employee Management Monitoring Computer Use Measure Performance Technical Support

20. Questions Please feel free to contact us: Jim Locke (626) 689-4491 jlocke@ResultWorx.com