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Rachel Beer
Founding Partner
beautiful world

Jonathan Waddingham
Digital Strategist
JustGiving
• Founding Partner at beautiful world
• Works with charities on fundraising, marketing
  and communications
• Online, offline and integrated
• Creator of NFPtweetup


•   Digital Strategist at JustGiving
•   Manage JustGiving‟s social media strategies
•   Research online giving trends to provide insight
•   Focus on social network integration
Overview of the social web


How to make the most of opportunities on Twitter


Case studies of charities using Twitter to fundraise


How to measure Twitter – and other social media


Your questions – throughout
IoF National Convention 2010 - the role of Twitter in fundraising
@NFPtweetup

www.nfptweetup.org.uk

slideshare.net/nfptweetup

www.facebook.com/nfptweetup
1. Google.co.uk        11. Amazon.co.uk
2. Facebook            12. Blogger.com
3. Google.com          13. MSN
4. YouTube             14. LinkedIn
5. BBC Online          15. Wordpress.com
6. Yahoo!              16. Guardian.co.uk
7. eBay UK             17. PayPal
8. Windows Live        18. Flickr
9. Wikipedia           19. Dailymail.co.uk
10.Twitter             20. Apple Inc

              Source: Alexa.com, 1 July 2010
Social media
are proliferating,
and continually
    evolving
IRAN ELECTION PROTESTS TREND ON TWITTER




             ASHTON KUTCHER BEATS CNN TO 1 MILLION FOLLOWERS




   STEPHEN FRY ON JONATHAN ROSS TALKING TWITTER

   STEPHEN FRY WAXES LYRICAL ON BBC.CO.UK

PLANE CRASHES IN HUDSON RIVER
NEWS GOES GLOBAL IN MINUTES VIA TWITTER
46%
Facebook
               3%
           JustGiving.co.uk


                              2%
                              Twitter
IoF National Convention 2010 - the role of Twitter in fundraising
IoF National Convention 2010 - the role of Twitter in fundraising
IoF National Convention 2010 - the role of Twitter in fundraising
37




(Source: pingdom.com)
http://oneforty.com/
IoF National Convention 2010 - the role of Twitter in fundraising
http://justcoz.org/
http://justtweeting.org.uk/
http://justtweeting.org.uk/
IoF National Convention 2010 - the role of Twitter in fundraising
http://twitter.com/dogstrust/status/8850734779
IoF National Convention 2010 - the role of Twitter in fundraising
www.justgiving.com/Valentines-Twibbon
http://twibbon.com/join/Dogs-Trust-Valentine-Appeal
£1,074   Total raised




 179     Donations




 £6      Average donation




10%      Donation conversion
40%     Existing donors




21%     New donors




39%     Anonymous donations




1,682   Prospects
Great existing community
                                             £1,218       Net income inc Gift Aid

Clear call to action

Timely – Valentine‟s day
                                              13:1        Return on investment
Easy to add the Twibbon

Easy to donate

Provided options
                                               60p        Value per Twibbon?


Fun



                   Find out more at http://bit.ly/JGTwibbon
The social web version
of a pin badge campaign
IoF National Convention 2010 - the role of Twitter in fundraising
Epic Change launched Tweetsgiving in November 2008
48-hour celebration of gratitude and giving
Launched 2 days before the US Thanksgiving holiday
The ask was to tweet about something you were grateful for
And donate to build a classroom in Arusha, Tanzania
Imagined and built entirely by volunteers in six days
Raised over $10,000 in two days
Quickly became the #1 trending topic on Twitter as
thousands of grateful tweets from across the globe filled
the stream, and hundreds of blogs spread the story
Created a community of support for Epic Change, who
would give to future online fundraising campaigns
$41,658 raised to date
It was different
The fundraising proposition was tangible
The need was clear
It was emotive
Focused on a 48-hour window
Different options to support
The social web version
of a telethon
IoF National Convention 2010 - the role of Twitter in fundraising
Tw(itter)+festival
National and international fundraiser organised using Twitter
Conceived by a group of media professional, wanting to use social
media for social good
• A global Twestival for Charity: Water in Feb 2009 raised $250,000
• The second Twestival raised funds for a variety of causes – allowing
organisers in each city around the world to select the charity they would
fundraise for
• The third Twestival, in March 2010, saw cities all over the world raise
funds for Concern Worldwide
Last Twestival, in March 2010 for Concern Worldwide –
Total global events:
         • $462,632.54 raised / c.£305k
         • Average per attendee: $32.74 / c.£21.59
Total UK events:
         • c.£70k raised
         • 26 events
         • Average donation c.£20
London event:
         • Almost £12k raised
         • Average per UK attendee: c.£22
Glasgow £7k, Plymouth, Cornwall and Bristol all £5k+ each
Raised brand awareness –
a big issue outside Ireland
Niche – Conceived for Twitter
and its users
Organised for, not by, the charity –
so little resource required
Little or no cost overhead –
so produced a good ROI
A mass-participation fundraising event –
e.g. Macmillan Coffee Morning
Or a charity ball – with a difference
IoF National Convention 2010 - the role of Twitter in fundraising
"With technology and particularly social media
developing so quickly there are new and
extraordinary things that we can do to engage
people in responding to each new disaster.

This feels like the first truly digital response to a
major overseas emergency and the support we
have received from online communities has
been amazing."

DEC Chief Executive Brendan Gormley
“People texting „GIVE‟ to 70077 has so
£161k   far raised over £161,000 despite being
        promoted almost exclusively on Twitter.”
They were no experts – but learnt by doing, and from partner charities


The biggest risk was *not* getting involved – an opportunity cost


Low cost – the barrier to entry is still small


Primarily a way of creating discussion within communities


Strengthen existing membership, increase trust in the DEC
IoF National Convention 2010 - the role of Twitter in fundraising
http://viralheat.com/
http://tweetreach.com
http://bit.ly/info/SMguide
https://analytics.postrank.com/
IoF National Convention 2010 - the role of Twitter in fundraising
http://www.scoutlabs.com/about/
IoF National Convention 2010 - the role of Twitter in fundraising
Raising awareness of your brand – and your campaigns

Generating engagement = actions

Listening/monitoring

Finding out what people think

Getting messages out quickly

Reaching large numbers of people at little cost
Jonathan Waddingham          Rachel Beer

jonathan@justgiving.com      rachel@hellobeautifulworld.com

      @jon_bedford                @rachelbeer

http://blog.justgiving.com   www.hellobeautifulworld.com
slideshare.net/jwaddingham slideshare.net/rachelbeer

Search LinkedIn              www.linkedin.com/in/rachelbeer

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IoF National Convention 2010 - the role of Twitter in fundraising

  • 1. Rachel Beer Founding Partner beautiful world Jonathan Waddingham Digital Strategist JustGiving
  • 2. • Founding Partner at beautiful world • Works with charities on fundraising, marketing and communications • Online, offline and integrated • Creator of NFPtweetup • Digital Strategist at JustGiving • Manage JustGiving‟s social media strategies • Research online giving trends to provide insight • Focus on social network integration
  • 3. Overview of the social web How to make the most of opportunities on Twitter Case studies of charities using Twitter to fundraise How to measure Twitter – and other social media Your questions – throughout
  • 6. 1. Google.co.uk 11. Amazon.co.uk 2. Facebook 12. Blogger.com 3. Google.com 13. MSN 4. YouTube 14. LinkedIn 5. BBC Online 15. Wordpress.com 6. Yahoo! 16. Guardian.co.uk 7. eBay UK 17. PayPal 8. Windows Live 18. Flickr 9. Wikipedia 19. Dailymail.co.uk 10.Twitter 20. Apple Inc Source: Alexa.com, 1 July 2010
  • 7. Social media are proliferating, and continually evolving
  • 8. IRAN ELECTION PROTESTS TREND ON TWITTER ASHTON KUTCHER BEATS CNN TO 1 MILLION FOLLOWERS STEPHEN FRY ON JONATHAN ROSS TALKING TWITTER STEPHEN FRY WAXES LYRICAL ON BBC.CO.UK PLANE CRASHES IN HUDSON RIVER NEWS GOES GLOBAL IN MINUTES VIA TWITTER
  • 9. 46% Facebook 3% JustGiving.co.uk 2% Twitter
  • 24. £1,074 Total raised 179 Donations £6 Average donation 10% Donation conversion
  • 25. 40% Existing donors 21% New donors 39% Anonymous donations 1,682 Prospects
  • 26. Great existing community £1,218 Net income inc Gift Aid Clear call to action Timely – Valentine‟s day 13:1 Return on investment Easy to add the Twibbon Easy to donate Provided options 60p Value per Twibbon? Fun Find out more at http://bit.ly/JGTwibbon
  • 27. The social web version of a pin badge campaign
  • 29. Epic Change launched Tweetsgiving in November 2008 48-hour celebration of gratitude and giving Launched 2 days before the US Thanksgiving holiday The ask was to tweet about something you were grateful for And donate to build a classroom in Arusha, Tanzania Imagined and built entirely by volunteers in six days
  • 30. Raised over $10,000 in two days Quickly became the #1 trending topic on Twitter as thousands of grateful tweets from across the globe filled the stream, and hundreds of blogs spread the story Created a community of support for Epic Change, who would give to future online fundraising campaigns $41,658 raised to date
  • 31. It was different The fundraising proposition was tangible The need was clear It was emotive Focused on a 48-hour window Different options to support
  • 32. The social web version of a telethon
  • 34. Tw(itter)+festival National and international fundraiser organised using Twitter Conceived by a group of media professional, wanting to use social media for social good • A global Twestival for Charity: Water in Feb 2009 raised $250,000 • The second Twestival raised funds for a variety of causes – allowing organisers in each city around the world to select the charity they would fundraise for • The third Twestival, in March 2010, saw cities all over the world raise funds for Concern Worldwide
  • 35. Last Twestival, in March 2010 for Concern Worldwide – Total global events: • $462,632.54 raised / c.£305k • Average per attendee: $32.74 / c.£21.59 Total UK events: • c.£70k raised • 26 events • Average donation c.£20 London event: • Almost £12k raised • Average per UK attendee: c.£22 Glasgow £7k, Plymouth, Cornwall and Bristol all £5k+ each
  • 36. Raised brand awareness – a big issue outside Ireland Niche – Conceived for Twitter and its users Organised for, not by, the charity – so little resource required Little or no cost overhead – so produced a good ROI
  • 37. A mass-participation fundraising event – e.g. Macmillan Coffee Morning Or a charity ball – with a difference
  • 39. "With technology and particularly social media developing so quickly there are new and extraordinary things that we can do to engage people in responding to each new disaster. This feels like the first truly digital response to a major overseas emergency and the support we have received from online communities has been amazing." DEC Chief Executive Brendan Gormley
  • 40. “People texting „GIVE‟ to 70077 has so £161k far raised over £161,000 despite being promoted almost exclusively on Twitter.”
  • 41. They were no experts – but learnt by doing, and from partner charities The biggest risk was *not* getting involved – an opportunity cost Low cost – the barrier to entry is still small Primarily a way of creating discussion within communities Strengthen existing membership, increase trust in the DEC
  • 50. Raising awareness of your brand – and your campaigns Generating engagement = actions Listening/monitoring Finding out what people think Getting messages out quickly Reaching large numbers of people at little cost
  • 51. Jonathan Waddingham Rachel Beer jonathan@justgiving.com rachel@hellobeautifulworld.com @jon_bedford @rachelbeer http://blog.justgiving.com www.hellobeautifulworld.com slideshare.net/jwaddingham slideshare.net/rachelbeer Search LinkedIn www.linkedin.com/in/rachelbeer