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when

culture is everything
a brief lesson from
a little preview
1

7 Facts

you should know about
#01

One of the WORLD’s largest

shoe and apparel
online store

>
1000 brands
>

50.000 shoes types
#02
#03

Revenue

$ 1 BILLION
>
#04
#05
little

Wierdness

is part of its core values
#06

Published uncensored culture book
#07
CEO
family music video
2

the

mission
When Culture Is Everything - A Brief Lesson from Zappos
3

the

10 core values
core value

#01

Deliver WOW through service
core value

#02

Embrace and Drive Change
core value

Zappos Bald and Blue Day

Zappos Tutu Tuesday

#03

Create Fun and
a Little Weirdness
Decorating Meeting Room Contest

core value

#03
core value

Be Adventurous,
Creative
and

Open Minded

#04
Zappos Product Video
core value

Pursue Growth

and

Zappos Library

#05

Learning
core value

Build Open and
Honest Relationship
with Communication

#06
core value

Build a Positive Team
Family Spirit

#07

and
core value

Do More
with Less

#08
core value

#09

Be Passionate
and Determined
core value

Be Humble

#10
10 core values
1. Deliver WOW Through Service
2.Embrace and Drive Change
3. Create Fun and A Little Weirdness
4. Be Adventurous, Creative, and Open-Minded
5.Pursue Growth and Learning
6. Build Open and Honest Relationships With Communication
7. Build a Positive Team and Family Spirit
8. Do More With Less
9. Be Passionate and Determined
10.Be Humble
3

10

fruits
fruits

+

#01

$1.2 billion
fruits

#02

Rank #06
the 100 Best

Companies to work for
fruits

#03

7
5%

Repeat customers
of its purchase sales
fruits

43%

#04

new customers
came from WOM
fruits

Employee Turnover Rate

#05

8.32%
over 2 million followers
(and still growing)

fruits

#06
fruits

#07

Sell training about its culture, even give
a free tour around the company
fruits

#08

Number #1

New York Times
Best Seller
(27 weeks consecutively)
fruits

#09

Start a delivering happiness movement
fruits

#10

Inspire people around the world !
Tyler Williams Cover Letter

fruits

#10
thank you
agus.iskandar@gmail.com

slides by: @august_iskandar
credits
This presentation is mainly inspired by:
#1 Tony Hsieh’s book, “Delivering Happiness”
#2 Joseph Michelli’s book, “The Zappos Experience”

Fonts
Kavaler
Noteworthy
Images
From various sources
(sorry, I forgot to note all the links)

Creative by
@bobiehui

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When Culture Is Everything - A Brief Lesson from Zappos