Zappos is an online shoe and apparel retailer that generates over $1 billion in annual revenue. It is known for its unique company culture, which prioritizes delivering excellent customer service and embracing fun and creativity. The company's 10 core values, such as delivering "WOW" through service and building a positive team spirit, have helped make Zappos one of the best companies to work for and contributed to high customer loyalty and word-of-mouth marketing. Zappos' culture-focused business approach has led to significant financial success and inspired many other organizations.
27. 10 core values
1. Deliver WOW Through Service
2.Embrace and Drive Change
3. Create Fun and A Little Weirdness
4. Be Adventurous, Creative, and Open-Minded
5.Pursue Growth and Learning
6. Build Open and Honest Relationships With Communication
7. Build a Positive Team and Family Spirit
8. Do More With Less
9. Be Passionate and Determined
10.Be Humble
41. credits
This presentation is mainly inspired by:
#1 Tony Hsieh’s book, “Delivering Happiness”
#2 Joseph Michelli’s book, “The Zappos Experience”
Fonts
Kavaler
Noteworthy
Images
From various sources
(sorry, I forgot to note all the links)
Creative by
@bobiehui