CRM On Demand is Oracle's Software as a Service CRM solution. This presentation shows how CRM on Demand is truly a solution for the entire Constituent Life cycle. Apex IT is an Oracle Platinum Partner, and Go To partner for Oracle Higher Education. Providing Best Practice application consulting since 1997, Apex IT is a visionary and thought leader in the areas of Higher Education, Employee workforce management, Public Sector, and private industry.
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7. Integration, Expansion and Implementation Best Practices ProgramObjective Introduce CRM as Complete solution for Higher Education. Show the value of straightforward capabilities and Higher Ed specific business process within CRM On Demand. Supporting student constituents from recruit to alumni, CRM Is critical to maintaining effective relationships with students throughout their educational career
13. Apex IT is a full service consultancy – our service offering addresses the entire application implementation continuum - everything from strategy development and implementation, to change management and training
20. Project Scope Mapped to PeopleSoft CRM Modules Source: Gartner, Q&A: The Role of CRM in Higher Education Student Life Cycle Management, December 2009 “Gartner is beginning of see more consideration of an “enterprise CRM strategy” – stepping back from independent initiatives to take a broader look at the appropriate strategy for the entire institution’s offerings. .”
57. Provide faster, more consistent service… leading to satisfactionAdvancement Student Student Success Communication Inform Student Life Student Help Desk
63. Provide faster, more consistent service… leading to satisfactionStudent Student Success Communication Inform Student Life Student Help Desk
64. Project Scope Mapped to PeopleSoft CRM Modules Source: Gartner, Q&A: The Role of CRM in Higher Education Student Life Cycle Management, December 2009 "For a competitive strategy, Gartner believes that institutions must have a CRM system for recruiting in place by 2011. By 2013, an institution will be at a competitive disadvantage for recruiting without this type of relationship solution.”