AD502: The Mobile Disruption: Why XPages Development is Targeting Mobile First

AD502: The Mobile
Disruption: Why XPages
Development is Targeting
Mobile First
John Beck, IBM
John Head, PSC Group, LLC

© 2014 IBM Corporation

Agenda

About Us?

2

Mobile State
of the Union

Mobile
Disruption out
in the Field

The IBM
MobileFirst
Story

About Us
John Beck, IBM
 No, I am not very talented at basketball (that's why I have a job at IBM!).
 “Who am I?” I am responsible for global sales of IBM's messaging portfolio (Notes & Domino, Traveler, Mobile Connect and
Protector)

 Previously, I have held cloud sales, product management, development and support roles within IBM all focused on the IBM
Collaboration Solutions portfolio.
 Working with Notes since R3 in 1995 and managed production Domino environment on NT Alpha (really!?!).
 Recently moved my family to Wisconsin from Massachusetts (yes it is colder there).
 “Why am I here?” As companies analyze their investments in messaging, they are realizing the incredible value that
Domino applications have to their business and processes. They are also looking to shift that investment to new access
modes and transform their end user computing environments.
 Follow/contact/link to me:
+1 508.414.0734
twitter.com/jhnbck
http://www.linkedin.com/in/jhnbck
john_beck@us.ibm.com

4

Facebook.com/johndhead
John Head
jhead@psclistens.com

1051 Perimeter Drive
Suite 500
Schaumburg, IL 60173

Twitter.com/johnhead

LinkedIN.com/in/johndhead
Slideshare.com/johnhead
Youtube.com/johnhead

(847) 517-7200
(847) 517-7600 fax
www.johndavidhead.com
www.pscgroup.com
5

Facebook.com/PSCGroup

Twitter.com/PSCGroup
Linkedin.com/company/psc-group-llc
Slideshare.com/PSCGroup
Youtube.com/PSCGroup

Before we begin …
Interacting with us
@johnhead & @jhnbck
#ibmconnect
#free1352

We would love your feedback during the session …
… and please fill out the evaluations!
8

Polling the Audience

Let’s find out a few things about all of you

9

Survey Says …
Please raise your hand if

You have a Smartphone* with
you at IBM Connect 2014

*Smartphone is a phone with a web browser
capable of displaying modern web pages
(i.e. full fidelity ESPN)

10

Survey Says …

You have multiple mobile
devices with you at IBM Connect
2014?

11

Survey Says …

You have left your laptop in your
room for most of IBM Connect
2014

12

Survey Says …

You / Your company has built a
mobile application for your
company using XPages?

13

Survey Says …

company using IBM Portal?

14

Survey Says …

company using IBM Worklight?

15

Survey Says …

native (iOS / Android / Windows
Phone) application?
This is not using HTML … needs to
be native downloadable from the
native device app store

16

Survey Says …

Your company has a BYOD
(Bring Your Own Device)
program.

17

The polling highlighted a few trends
How mobile devices and applications are
becoming standard
Mobile applications are the future
IBM launched IBM MobileFirst to support
this sweeping industry change

You – be it if you are a developer / admin
/ executive / user – are using mobile
18

7 billion mobile phones on
the planet, with 1.5 billion of
them smartphones
Source: http://www.corvallisadvocate.com/2013/0523-more-people-have-cell-phones-than-clean-water/

19

91% of all people on earth
have a mobile phone

20

More people have cell
phones than running water.
21

Image: Image courtesy of adamr / FreeDigitalPhotos.net

56% of
people own a
smart phone


22

The average mobile phone user
checks their phone 150 times a
day.
That is an average of 158
minutes each and every day on
our smartphones and tablets.
Two hours and seven minutes of
that is in an app, and only 31
minutes is in a browser.
23

Source: http://www.kpcb.com/insights/2013-internet-trends
Image: Image courtesy of adamr / FreeDigitalPhotos.net

75% of all
email is seen
on a mobile
device first –
the #1 email
client in the
world is the
iOS Mail app

24


80% of time on mobile is
spent inside apps

25

81% of employed adults use at
least one personally owned
electronic device for business

26


Tablet Sales in Fourth
Quarter Could Surpass
PCs, With Annual Tablet
Sales Set to Eclipse
Computers by 2015

Source: http://allthingsd.com/20130912/tablet-sales-in-fourth-quarter-could-surpass-pcs-with-annual-tablet-sales-set-to-eclipse-computers-by-2015/

27

Smartphone
sales edged out
feature phones
sales for the first
time in 3Q 2013


28

Smartphones
are forcing a 2
to 3 year
upgrade cycle


29

Smartphones are forcing
OS upgrades faster than
ever – nearly 50% of iOS
devices upgraded to iOS 7
in 7 days

30

By 2018, 70% of the
workforce will use a tablet
or tablet hybrid


31

By 2017,
90% of the
enterprise
apps will be
both desktop
and mobile,
up from 20%
in 2013

32

By 2015, 2/3 of the
workforce will own a
smartphone and 40% of the
workforce will be mobile.
33


The average CIO
expects to support more
than three smartphone
platforms and many will
have more.


34

Impact of Mobile in Business

73% of mobile leaders had
measurable ROI from mobile
initiatives.

35

Based on 2013 IBM Institute for Business Value Study

Impact of Mobile in Business
Top Concerns of Mobile in the Enterprise:

#1 Integration

36

#2 Security

Based on 2013 IBM Institute for Business Value Study

Interesting factoids, but what is driving this?
Convenience

Power

Drive to Mobile

Portability

 It is the most personal form of computing
 We spend nearly half of our Internet time on mobile devices
37

Cost

Convenience

Power

Drive to Mobile

Portability

Cost

 Today's high end devices have more power than laptops from four years ago

38

Convenience

Power

Drive to Mobile

Portability

Cost

 Easier to hold, and thereby have with you at more times during the day

39

Convenience

Power

Drive to Mobile

Portability

Cost

 Many are experiencing their first computing experience ONLY on mobile devices

40

Why do you care?

• ~40% of US
shopping on
Black Friday
was done on
mobile devices
Commerce

41

• Move to
remote work is
a necessary
trend

• What's
happening at
home will
happen at
work

Workplace
Changes

Consumerization
of IT

Mobile Disruption out in
the Field

42

PSC’s real world experiences with
• Mobilization
• Application Modernization
• XPages

“The impact of a consumer economy on the
enterprise application space”


Mobile Experience Done Right

47

Mobile Experience Done Wrong

48


49


50

Mobile Experience Done Really Wrong

51

I know what your thinking …

Your users aren’t like others.
They use the apps we tell them.
They do all their business
on approved tools.


You're wrong.

More than 50% of business users bypass internal

applications for public tools.

Because the internal tools are:

Too slow
Too restrictive
Not accessible at home
Not on the mobile device
Not Sexy


IF YOU ARE STILL
BUILDING NOTES
CLIENT ONLY
APPLICATIONS YOU ARE
THE PROBLEM
NOT THE SOLUTION
55

#free1352

The “upwardly mobile” Enterprise
 The mobile device is now the #1 used tool for

accessing corporate applications
 Mobile access is seen as a cost savings

 Native vs. HTML5

56

Source: Symantec 2012 Global State of Mobility Survey Infographic
http://www.symantec.com/content/en/us/about/media/pdfs/b-state_of_mobility_survey_2012_infographic.en-us.pdf

The Application Story So Far
2013 was the year of the Mobile Application
 2013 saw a change in focus in the Notes/Domino world
 The fracture of mail and application platforms accelerated
 Every discussion PSC had with its customers in 2013 around email was about moving to the
cloud
– IBM SmartCloud Notes
– Microsoft Office 365

57

The Mobile Priority
 Not specific to XPages / IBM
 Across all our development teams, mobile is now a priority
– Salesforce.com
– SharePoint
– Open Source Solutions (Python, Java, etc.)
 Companies of all sizes are prioritizing mobile
 2012 – 50% of applications had a mobile interface
 2013 – 95% of applications had a mobile interface, 50% were mobile first

58

What is IBM XPages?
Selling the Platform
 “XPages is like being a web developer with about 20 open source toolkits
seamlessly bundled into the platform”
 XPages was the shift from business analyst turned developer to proper
web developer
 This isn’t about Notes & Domino vs. SharePoint
 This is about building web applications

59

What is IBM XPages?
How to Explain
 Java Application Server
 Uses Java Server Faces (JSF)
 Uses Modern Web Development Standards
– HTML
– CSS
 Allows developers to use
– Java
– JavaScript
“XPages

 Built in Web Library
– Dojo
 IBM customizations to speed RAD
– SSJS Libraries
– @Function language
– Extension Library toolkit
– Social Business Toolkit
– Mobile toolkit

is like being a web developer with about 20 open
source toolkits seamlessly bundled into the platform”

What is IBM XPages?
The Justification
 IBM XWork Server – 8 applications, 1 year, $1,000
 Domino Applications of Softlayer – the PaaS / PAYG Future
 Web Developers Can Pick Up the Platform

–Java
–JSF
–HTML / Javascript

63

XPages Mobile Development
The Secret Sauce
 Responsive Design is our friend
 New tools have made put XPages development on equal footing with other platforms
– Twitter Bootstrap
– jQuery Mobile
 Domino 9.0.1 REST APIs
 XPages Developers = Web developers
 UX Designers and Proper Testing

64

Not your typical web application

65

What most people think of XPages

Application Modernization with PSC
Application Modernization, Not Migration

PSC views the process of modernizing
application platforms from a holistic,
enterprise perspective. Building from our Hub
Services, our AMC provides extensive services
in each of three critical areas – providing our
o
clients with a 360 View of the process.

Application Modernization Roadmap
ANALYZE

Inventory
Existing
Application
Portfolio

Analysis & Design
Prepare for a more data driven,
mobile, social and dynamic future
Technical
Analysis

Business Value
Analysis

Identify opportunities to enhance
processes, workflow and security

Data Center
Impact Analysis
Specify and
Procure
Production
Hardware and
Software

Modify
Infrastructure

Network Impact
Analysis

Define Security
Model on
Landing Platform

Define
Governance
Model
Application
Transformation

Categorize and
Prioritize

Establish
Tools &
Standards

Establish
Development
Environment

Develop Support
and Staffing Plan

Sunset
Legacy
Environment

Reduce Licensing
of Legacy
Environment

Cultural Change
Analysis

Develop Training
Plan and
Materials

Train End Users
on Modernized
Application

Determine
Landing Platform

Estimate
Modernization
Costs

MODERNIZE

71

Data
Transformation

Application
Modernized!

Application Modernization & Mobilization
Not Migration
 There is no tool that magically solves the
migration problem.

 From Notes to SharePoint
 From Client to Web
 From A to B

 Tools move data
 People improve process and modernization
applications

72

Starting the Mobile XPages Journey
The Starting Point

73

What’s Next?
XPages and Worklight coming together

82

I am a web developer.
I build world class
apps on #XPages
#free1352 #ibmconnect
@johnhead @jhnbck
83

The IBM MobileFirst Story
– and why a XPages
Customer/Developer cares

85

Mobile Adoption Continues to Explode
41% CAGR
Wearable Wireless
Devices

1Trillion
Connected Devices

5.6
Billion
Personal
Devices Sold

2013

2014

2015

Mobile Is Changing Interactions Across Industries

1/3 of US citizens access federal

Mobile banking transactions

government website
by logging in from phones or

25%comes from
for travel

tablets

a mobile device

of all online search

grew at

138%inCAGR
from 0.3B 2008
to 9.4B in 2012

And Ultimately Changing How Individuals Are Getting
Things Done

47% use devices to

62% use devices for

41% use devices to

read

work related email

access work related apps

and write docs

These Trends Bring Business and IT Challenges
Business & IT Changes

Privacy & Security

Integration

 New process and business designs required for transformation opportunities
 Rapid and disruptive innovation shortening time to value requirements
 Clients operate in a “4 screen” world

 Protection of privacy and confidential information
 Policies for client-owned smartphones and tablets
 Visibility, security and management of mobile platform requirements

 Developing apps that integrate with information across the enterprise
 Infrastructure complexity from multiple device platforms
 Unique mobile requirements for employees/workers

The IBM Institute for Business Value and Oxford
Economics Analyzed the Characteristics of Mobile Leaders
Read the report:
http://ibm.co/ibvmobile

Survey Respondent by

Industry

Market

Banking
Travel and Transportation

58
54

Automotive
Government
Healthcare
Insurance
Telecom
Retail
Manufacturing
Other

50
50
50
50
50
50
38
51

The study represents 601 mobile strategy experts
1
Research was conducted by IBV and Oxford Economics in 1Q13

Mature

Growth

50%

50%

What constitutes a mobile strategy leader?
Deliberate

Is aligned to areas where mobile can fundamentally change business processes and models to
generate new revenue streams, lower costs or redefine the organization’s role in the value chain

Resourceful

Has designed to leverage common technology tools, partnerships, platforms and development
resources across business units

Collaborative

Has an established governance structure for mobile initiatives that involves all relevant
stakeholders, including LoB, IT, HR and Marketing

Thorough

Takes into account both external as well as internal initiatives

Financially
savvy

Ensures that business cases take into consideration both direct costs as well as benefits that
accrue in areas not directly bearing the cost of the initiative

Source: Institute for Business Value, Mobile Enterprise Study

Mobile strategy leaders have similarities…

50%

Mobile strategy is
aligned with the
overall business
strategy

47%

45
49

Organization has clear
funding mechanism
for mobile initiatives

Organization has a
well-defined,
enterprise-wise
mobile strategy

There is executivelevel oversight for
mobile initiatives

44

Source: Institute for Business Value, Mobile Enterprise Study (Percent indicating agree or strongly agree)

There is an
established
governance
structure for
mobile initiatives

The Findings Give Us Insight into the Things that Mobile Leaders Are
Doing Differently

1

They BUILD apps that unlock core business
knowledge for mobile uses

2

They secure and manage the mobile enterprise
to OPTIMIZE performance

3

They use insights to ENGAGE their customers
wherever they are

4

They use mobile to fundamentally TRANSFORM
the way they do business

Those indicating that they excel
at integrating existing systems with mobile

63%

Mobile
Strategy
Leaders

vs

34%

All
Others

Users do not forgive you for having
something that works on the website
but doesn’t work on the iPhone app.
Chief Architect, Travel services company

Those indicating that they are effective at
addressing mobile data security issues

90%

Mobile
Strategy
Leaders

vs

55%

All
Others

Our main challenges are data, security, privacy, and
intellectual property risk. As vehicles collect more and
more data, we will be challenged with determining the
owner of the data and what is personal versus private.
Director Strategy and Planning, Global IT, Automotive

Those indicating that they are effective
at taking action based on mobile data

73%

Mobile
Strategy
Leaders

vs

36%

All
Others

Make sure the voice of the customer
is heard by the engineer
Senior Advisor, Consumer Electronics company

Those indicating that mobile
is fundamentally changing the way
their organization does business

81%

Mobile
Strategy
Leaders

vs

39%

All
Others

If we don’t invest in mobile, over time we will reduce
our ability to acquire new customers and make
acquisitions; our customer metrics will decline.
Head of Group Digital Deployment, Banking

Transform

Backed by these findings we
have identified a 4 part strategic
approach to helping our clients
put their businesses in motion

Create new value at the
moment of awareness

Optimize

Engage

Integrate mobile
into the fabric of
the organization

Connect
with customers
in context

Build
Develop and run
applications

Rohde & Schwarz cuts mobile development costs
by 60 percent. The IBM Worklight platform facilitates
rapid mobile application development

Develop and run
applications

Solution
Using the IBM Worklight mobile platform, the
organization can develop and deploy hybrid HTML5
applications to deliver content across multiple mobile
platforms.

Challenges

Benefits

Rohde & Schwarz wanted to
create a mobile enterprise
infrastructure that would help it
support multiple devices and
create applications for customers,
partners and employees

Reduces multiplatform development costs by
60 percent when developing for five platforms

Kochi Medical School Hospital improves care quality
while cutting costs using Mobile Enterprise Services

Integrate mobile
into the fabric
of the organization

Solution
IBM helped the hospital to restructure its architecture
to take advantage of Apple iPod touch devices, offering
a more intuitive user interface, lower maintenance costs
and a broader range of applications.

Challenges

Benefits

The hospital wanted to update
its mobile environment to
improve care quality, medical
staff productivity and operating
cost reduction.

Lower per-device expense helps reduce maintenance
costs and equip a larger pool of employees.
Cloud based architecture maintains a security-rich
environment for medical information which extends to,
but is not stored on, mobile devices.

Mobile innovations at ING DIRECT Canada make
consumer banking available any time, any place
Solution
Developed a long-term, mobile architecture that could
offer consistent value to clients, support multiple mobile
devices, fast-track the delivery of new features, and do
it all securely.

Challenges

Benefits

Amidst the rapid adoption of
mobile banking, ING DIRECT
Canada needed to be nimble and
be able to change and adapt to
consumer preferences quickly.

Orange Snapshot gives mobile consumers a complete
and simplified view of all their accounts, as well as bill
payment and email money transfers, in two easy clicks.
Customers can easily and securely access their ING
DIRECT account information from within Facebook’s
social networking site.

Ford Motor Co. enables mobile user experience
with M2M technologies

Create new value
at the moment of
awareness

Challenges

Solution

Increasingly sophisticated
mobile technologies
continues to raise the bar
on drivers’ expectations for
their vehicles and their
driving experience. Ford
needed to provide its
customers with safer,
simpler ways to connect
with in-vehicle technologies
and their digital lives.

Ford implemented IBM WebSphere software, which helps
enable the company to build, manage the mobility functions
that enhances the mobile experience for the customers and
increase the service predictability

Benefits
Ford improved tracking of
maintenance issues and vehicle
owner behaviors and increased
customer satisfaction by enabling
vehicles to self-diagnose and
report incipient maintenance issues

Domino applications built with XPages Mobile


Hendricks Regional Health

Using XPages to improve staff scheduling and communication, mobile
access to field protocols for EMTs, an insulin drip calculator and more

Click → Link to case study



Imaging Business Machines, LLC.

Using XPages to modernize existing business applications




VCC





XPages mobile controls provide mobile access to VCC's Endeavor project
management solution

SMC


XPages plus Teamstudio Unplugged allows employees to perform energy
assessments offline with their mobile devices

IBM Xpages Applications In The Cloud


An Expressway for bringing Domino Applications to the
cloud

New or existing customer applications

ISV solutions
Based on



Leveraging the IBM SoftLayer cloud infrastructure

Automated, Highly Available

Worldwide data center presence

Pay per use and scale as needed



Work with ISSC and IBM Business Partners to
customize and manage

Offering Portfolio
Industry Solutions

Banking

Insurance

Retail

Transport

Telecom

Government

Healthcare

Strategy & Design Services

Application & Data Platform

Management

Security
Devices

Network

Cloud & Managed Services

Analytics
Servers

Development & Integration Services

IBM & Partner Applications

Automotive

 Access Connect Online to complete your session
surveys using any:
– Web or mobile browser
– Connect Online kiosk onsite

107

I am a web developer.
I build world class
apps on #XPages
#free1352
#ibmconnect
@johnhead @jhnbck

Acknowledgements and Disclaimers
Availability. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates.
The workshops, sessions and materials have been prepared by IBM or the session speakers and reflect their own views. They are provided for informational purposes only, and are neither
intended to, nor shall have the effect of being, legal or other guidance or advice to any participant. While efforts were made to verify the completeness and accuracy of the information
contained in this presentation, it is provided AS-IS without warranty of any kind, express or implied. IBM shall not be responsible for any damages arising out of the use of, or otherwise
related to, this presentation or any other materials. Nothing contained in this presentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM or
its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.

All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and
performance characteristics may vary by customer. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you
will result in any specific sales, revenue growth or other results.

© Copyright IBM Corporation 2014. All rights reserved.

 U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
 IBM, the IBM logo, ibm.com, IBM Notes, IBM Domino, and Xpages are trademarks or registered trademarks of International Business Machines Corporation in the United States, other
countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S.
registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A
current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml
Other company, product, or service names may be trademarks or service marks of others.

108

AD502: The Mobile Disruption: Why XPages Development is Targeting Mobile First

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