Digital as the Future of Work - John Newton, Chief Technology Officer, Alfresco

1. Digital as the Future of Work
John Newton – June 25 - Madrid

2. John Newton
@Alfresco Founder and CTO
@johnnewton

3. Agenda
• Four trends reshaping ECM requirements
• Risks of relying on legacy ECM systems
• The Alfresco approach to ECM
• How Alfresco meets today’s ECM challenges
• A Digital Future
• How Alfresco is building the Future
Next-GenECM

4. New Ways of Working1
New Expectations
• Ease of use
• Mobile devices
• Collaboration
of world’s workforce will
be mobile in 2015
37%
Legacy ECM Systems
Left Behind
Source: IDC
New Generation
• Digital natives
• Highly social and connected
• Work is not a place
75%
of the global workforce
in 2020 will be
Millennials
Source: BPW Foundation
TREND
Poor user adoption
• Cumbersome
• Non-intuitive
• No B2B sharing
• No remote access

5. Extended Enterprise
TREND
2
Inter-Connected Web
• Many external partners
• Collaboration is critical
• 2-way info sharing
Legacy ECM Systems
Left Behind
Beyond the Firewall
• Business not bound by IT
• VPN issues
• Productivity constraints
Architected at a time when
users and content stayed
behind the firewallResellers
Customers
Agencies Contractors
Suppliers
Employees
On-Premises
Employees, Partners
and Customers
Process
Content

6. Explosion in Digital Content3
More Content
• Beyond docs and pdfs
• Images, social, collaborative
• Scope and scale increase
Legacy ECM Systems
Left Behind
More Context
• Geo-location, social, usage, etc.
• Find the right info faster
• Kick off business process
Ill-equipped to handle new
and traditional types of
content and context
Growth in digital
content from
2010 to 2020
50X
Source: IDC
44%
Source: IDC
of the time workers
can’t find the info
needed to do their jobs
?
TREND

7. New IT Infrastructure4
Technology Waves
• Virtualization
• Cloud computing
• Mobile devices
Legacy ECM Systems
Left Behind
Flexible Deployment
• On-premises
• Private or public cloud
• Virtualized environments
Outdated architectures don’t
support cloud or mobile
Bolt-on acquisitions lack
seamless integration
69%
Source: IDC Source: IDC
Where Content Lives
61%
13%
of enterprises
use cloud computing
TREND

8. • Shadow IT
• Content “in the wild”
• Lack of agility
• Information is locked away
• Challenging “ad-hoc” process
flows
• Lack of productivity
Risks of
Relying on
Legacy ECM
Next-GenECM

9. Alfresco Approach to ECM
Open/Open SourceOpen/Open Source Hybrid ECMHybrid ECM
ContextualContextual Simplicity for UsersSimplicity for Users

10. New Ways of Working1
Any Device
Intuitive Interfaces
Any Location
“From a user adoption
perspective, people have
taken to it naturally, with
little or no training.”
Claire Smith
Information Systems
Business Relationship Manager
Alfresco is Simple for Users,
So Users Can Simply Be Productive
Familiar Productivity
Applications
NEW APPROACH TO ECM

11. Extended Enterprise2
Content Share and Sync
Security Controls
“Alfresco has made it
possible for us to manage
large, complex supply
chains and participate with
ease in global projects.”
Neil Grant
Managing Director
Collaboration Tools
Alfresco Powers Business
Beyond the Firewall
NEW APPROACH TO ECM
Extend & Engage
Processes

12. Explosion in Digital Content3
Powerful search
Integrated records management
Rich context
“Users can easily search
and find the documents
they need, and we can set
controls to ensure that the
appropriate content is
visible to individual users.”
Tim Johnson
Team Lead,
Information Technology Development
Content in context
Alfresco Brings Information Overload
Under Control
NEW APPROACH TO ECM
CustomLOB
apps

13. New IT Infrastructure4
Flexible Deployment Options
Long-Term Agility
Ease of Integration
“Alfresco provides us with a
modern architecture for
managing all our content
and can easily adapt to
business and regulatory
changes.”
Andrew Sosa
Director, Content Solutions
Broad use Case Support
Alfresco is Built for Today and
Ready for Tomorrow
NEW APPROACH TO ECM
Open standards
Open technology
Content Management
Extended Enterprise
Collaboration
Compliance Management
Business Process Management
Case Management

14. Content
Management
Extended
Enterprise
Collaboration
Compliance
Management
Case
Management
Business
Process
Management
Solutions
Platform
Capabilities
Capture - Store - Access - Share – Manage – Secure - Control – Process – Integrate – Analyze
Content Synchronization
Documents CADAudio WebContent Email Video
Text
Files
ImagesPhotographsHTML XML
Enterprise Stack
Built-In
Connectors
Open
Standards
Integrations CMIS
FTP
SMTP
iMAP
WebDAV
CIFS
Line of
Business
Access
Mobile Desktop Web Imaging Productivity Apps
Records
ManagementSimple Smart Secure.

15. Driving toward the Digital Enterprise
Horizon3
Gartner, McKinsey and PWC, 2014
Digital
Business
Cloud
Social
Big DataMobile
Global Flows of
Trade, People and
Information are
growing rapidly
Knowledge flows are
half of all flows, and
are growing at a rate
of 52% per year
63% of all Services are
digitally enabled

16. New Digital Government
Responsiveness to Citizens
Openness and Transparency
Support of Commerce
Shared Services

17. Mobile
Access
Customer-
and
Location-
centric
services
Smart and
Predictive
Data
Paper-less
Processing
New Digital Banking

18. Top
Employees
Customer
Satisfaction
Value
Growth
Profitability
Suppliers
Production
& Logistics
Purchasing
R&D
Network
Source: Scania AB – Vehicle Manufacturer
Commercial
Operations
Network
Sales &
Marketing
Services
Internet
of Things
Maintenance
Coordination
New Digital Manufacturing

19. Content & Process drives the Flow of Information
through the Digital Enterprise
19
CUSTOMERENTERPRISE
Data information
& insights
New digitally enhanced
products and services
PROCESS
COLLABORATION
CONTENT
CONTENT

20. CUSTOMER
ENTERPRISE
OPERATIONAL
SYSTEMS
CUSTOMER
ENGAGEMEN
T
Distribute
Insights
Sourcing
Manufacturing
Case
Service
Product
Publishing
Marketing
Contract
Design
Planning
CollaborateProcess
Our Strategy
Horizon3
AuditAnalytics
To create a Suite of connected Smart Process Applications that drive the flow of
Information through the Digital Enterprise – Configured, Not Customized

21. Digital Smart Process App Architecture
21
Horizon3
Smart Process Apps
Application Model Framework
Productivity Services
Data Control Architecture
Loosely-coupled Digital Services
SearchContent Process
Integratio
n
Analytics Case

22. Digital Enterprise
Targeted High-Value Smart Process Applications
Applications
Customer Lifecycle
Product Lifecycle
Project Lifecycle
Employee Lifecycle
CUSTOMERSSUPPLIERS

23. Aiming at the Citizen Developer
23
AppFramework
SYSTEM APP
ADMIN
DEVELOPER
BUSINESS
ANALYST
MANAGER /
ADMIN
END USER
TENANT
MANAGEMENT
APPLICATION
EXTENSION
POINTS
APPLICATION
DESIGNER
END USER
APPLICATION
BUSINESS
CONFIGURATOR
USER SKILL SETENGINEER
TECHNICAL
END USERS
NON-TECHNICAL
SYSTEM
APP ADMIN
DEVELOPER CITIZEN
DEVELOPER
BUSINESS
USER
ADMIN
END USER
CITIZEN
DEVELOPER

24. Connect
Data Sources
Content Sources
Connectors
Extend
Plugin & Extensions
Custom Widget
Libraries
Application and Flows Through Modeling
Configured, Not Customized
People
Roles &
Access Control
Definition
Function
Prebuilt functions
Validation Rules
Widget Parts
Process
Drag & Drop
Process Editor
Rules Editor
Form
Drag-and-drop
Form & Layout
Designer
Analytics
Drag-and-drop
Chart & Report
Designer
Model
Drag-and-drop
Schema Editor

25. Digital Smart Process App Architecture
25
Horizon3
Smart Process Apps
Application Model Framework
Productivity Services
Data Control Architecture
Loosely-coupled Digital Services
SearchContent Process
Integratio
n
Analytics Case

26. Case or Smart Containers are how Content meets
Process
Horizon3
Categories
Inbox
App
Component
Query
Virtual
Folders
Process
Lifecycle
View
Bus Entity
+ Metadata
Actions
Roles
Discussions
CASE
ID
Context
Team
Permissions

27. Search and Context
Auto-Complete
Qu...
Suggestions
DestinationResults
FederatedSearch
Query Results
FacetedNavigation
ResultsQuery Results

28. Redefining Business Process Management
Services
DESIGN
CONNECT
ANALYZE

29. Real-time Content Process & Analytics
Services
Process
Line of Business
IT &
Admin
People &
Expertise

30. Open Source Integration
Services
CUSTOMER
ENTERPRISE

31. Digital Smart Process App Architecture
31
Horizon3
Smart Process Apps
Application Model Framework
Productivity Services
Data Control Architecture
Loosely-coupled Digital Services
SearchContent Process
Integratio
n
Analytics Case

32. Scalability and Data Center Consolidation
Secure
NoSQLBillion Documents
Containers & New
Data Centers
Micro Services
& Shared Nothing

33. Distribution of Content and Services
Secure
Geographic
Distribution
Hybrid
Federated
Snowden-proof
& NSA-proof
Hybrid
Sync
ConnectControl
On-Premise
Cloud
ConnectControl

34. Recommendation
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Advanced Digital Solutions using New Open Source
Future
Auto-Classification Geographic Distribution
Semantic Graph Analysis
Machine Learning Connections

35. Search
Analytics
Intelligence
Process
Innovation and R&D at the Speed of Open Source

36. Credit: Alfresco Software, Inc.
preserving our cultural legacy

37. Credit: CC BY 2.0 – NEC Corporation of America- https://www.flickr.com/photos/neccorp/14445634744
streamlining insurance and health services

38. Credit: CC BY 2.0 – Raed Mansour- https://www.flickr.com/photos/raedmansour/14392383590 Credit: CC BY 2.0 –Tim Evanson - https://www.flickr.com/photos/23165290@N00/6994963867
Credit: CC BY 2.0 – Mr.TinDC - https://www.flickr.com/photos/mr_t_in_dc/4249886990
improving government

39. Credit: Galileo Project, JPL, NASA; reprocessed by Ted Stryk
planning the future of space exploration

40. Photo Credit: CC BY 2.0 - Steve Jurvetson - https://www.flickr.com/photos/jurvetson/5967376588
ensuring every child has equal access to education

42. Questions?

43. THANK YOU!
@johnnewton
@Alfresco