With the Government in gridlock, not innovating and not dealing with the big problems, invisible walls prevent change that is accelerating in the rest of the world. Can initiatives like Open Government help address the issues? What role can technology play? Can Open Source help? This presentation from the Alfresco Content.gov conference explores what government without walls would be like.
Human Factors of XR: Using Human Factors to Design XR Systems
Government Without Walls
1. Government
Without
Walls
@johnnewton, CTO, Alfresco
alfresco.com/gov
Washington, DC Thursday, January 26, 2012
2. Agenda
• Alfresco Overview
• Customer Profile in Government
• The Walls of Government
• Breaking Down Walls
• What Business is Doing
• An Open Government Plan
• Alfresco 4 and Open Government
8. Government Walls of Resistance
• Walls around Participation
• Walls around Your Building
• Walls around Your PC
• Walls around Innovation and
Collaboration
• Walls around Information
and Content
• Walls around Software
• Walls around Decisions
• Walls around Budget
10. Walls Around Decisions
The single point of failure [in
bureaucratic decision
making] results not just
from a lack of time or
resources or technology. It
goes much deeper than
Philip Tetlock, U. Penn in
that. Simply put,
Expert Political Judgment, professionals do not have a
Winner of the Woodrow
Wilson prize for best book
monopoly on information or
on politics and government expertise
12. Walls Around Technology
Innovation is not emanating from
Washington; instead, the
practices of government are
increasingly disconnected from
technological innovation and the
opportunity to realize greater
Beth Simone citizen participation … failure lies
Noveck, US in the unfamiliarity with
Deputy CTO technology displayed by many
policy makers
13. Is there a way forward?
Mr. Obama!
Tear down these walls!!!
14. The Power of the Crowd
“Diversity trumps ability” – this is a mathematical
truth, not a feel-good mantra.
– Scott Page, University of Michigan in The Difference
15. The power of transparency
Open source:
“Many eyes make all
bugs shallow”
Government 2.0:
“Many eyes make all
pork visible”
Open Government is
the evolution of
Open Systems
Open Standards &
Open Source
Tim O’Reilly
16. Open Government Directive
“My Administration is committed to
creating an unprecedented level of
openness in government. We will
work together to ensure the public
trust and establish as system of
transparency, public participation,
and collaboration. Openness will
strengthen our democracy and
President promote efficiency and
Barack Obama, effectiveness in government.”
Jan 21, 2009
17. NASA’s Open Government Plan
“No one is an expert in
Open Government. We are
taking an experimental and
scientific approach to Open
Government. It will
transform NASA into a
more transparent,
participatory, and
collaborative Agency and
ease our transition into a
21st century space
program.”
18. What did NASA do right?
• Policy: Working to make open source software
development more collaborative at NASA
• Technology: Nebula cloud platform to share complex data
sets with external partners and public
• Culture: A new Participatory Exploration Office for more
public participation
• Targeted projects in staged, achievable goals measured in 3
months to 2 years and applaud success
• Integrate security, records management, and random
quality check as basis of trust and guarantee public access
• Leadership role in Data.gov
• Constantly improve process in delivery of information and
public participation
19. And the benefits?
• Increase Agency transparency and
accountability to external stakeholders
• Enable citizen participation in NASA's mission
• Improve internal NASA collaboration and
innovation
• Encourage partnerships that can create
economic opportunity
• Institutionalize Open Government
philosophies and practices at NASA
20. The ultimate rationale may be financial
How are supposed to decide anything?!
We have no clue what to cut!!!
21. The impetus has always been there
• Freedom of Information Act
• Executive Order 12958 - a uniform system for
classifying, safeguarding, and declassifying
national security information
• December 2009 Open Government Directive
22. So what are businesses doing?
• In Social Business
Systems
• In the Cloud
• On Mobile
• In Content
• What are the use
cases driving
change?
23. Social Business Systems
• 53% of large organizations Minion527 Verified
@HenchGirl289 Meet me
• 61% use to increase after work at Chilis?
1 min ago
collaboration between and
within teams HenchGirl289
• 31% using for better sharing: @Minion527, you are my bff, but Dr.
No has got me on duty again! #POW
competitor updates, technical 2 secs ago
solutions, etc.
• Tools (mostly content):
– 58% concurrent editing or wiki
– 55% staff-facing blogs
– 54% departmental forums or
newsgroups
– 42% bulletin boards
– 28% activity streams
AIIM Survey conducted February 2011
24. Mobile Support
• 92% of Fortune 1000 are testing
or deploying iPads –Tim
Cook, Apple 10/4
• 22% providing mobile browser
access to information portals
• 68% provide no browser or
mobile access
• Slow migration a problem for
33% of largest orgs.
AIIM Survey conducted February 2011
25. Cloud クラウド
• Gartner: Cloud is highest
CIO priority
• 64% would consider using
a private cloud for ECM
• 30% said public cloud is
possible in future
• 6% currently using
internal corporate cloud
• Set to double, but
outsourced corporate set
to treble (particularly
smaller orgs.)
AIIM Survey conducted February 2011
26. An Open Government Plan
• Content as Consumable Information
• Socialize Content and Information
• Integration into the platforms of participation
• Cloud as a platform for G2Citizen and
G2Business collaboration
• Mobile for direct citizen engagement
• Open Source to pay for all this
27. The New Scenarios
Government to Business Collaboration Small & Medium Departments and Agencies
Public Information Outside Access
28. Content is at the Core of Government
Engagement
Results
Participation
Content is the Explanation
Compliance Conversation
…
Execution Quality
31. What Does Social Content
Management Mean Practically?
Target Knowledge Consumer-like Integrate to Social
Worker User Experience Business Systems
Manage Social-rich Publish and Monitor Integrate with Real-
Content in Social Channels time Communications
32. New User Experience
New UI and HTML5 enhancements give a consumer-like
experience to enterprise content management.
33. Social Content Features
• Follow influential users
• Status updates – “what are you working on”
• “Like” content & sort/search on popularity
• Proactive & customized notifications
• New activity feed & dashlets
• Integration to Jive
34. Social Publishing to Social Channels
• Content + Status Updates
• Publish to Facebook, Twitter, LinkedIn & YouTube right
from Alfresco
– Extendable to other channels (i.e. Slideshare)
• Social becomes part of content workflow
• Track publishing history
35. Social Content Integrations
DocLib portlet Coming soon! Low-cost, Manage & retain Technology
allows Alfresco Publish and integrated DM content and preview in 3.4
Share to show- synch docs Records Mgmt handle Check-out docs
up in Liferay or between Jive MS Office® workflows in to Google Docs
JBoss Portal & Alfresco Integration Alfresco - then, for realtime doc
with SSO publish to Drupal collaboration
JSR-168 CMIS CMIS/APIs CMIS RESTful API
Alfresco Platform
37. A Hybrid Cloud Solution and
Content “Osmosis”
Synchronization
In the Cloud On Premise or
Private Cloud
38. New Use Cases Across 100% of your
Content
Public Cloud
On Premise
39. Multi-tenancy is the secret
• Deploy on public
clouds
• “Rent” out
utilization
• Share secure
resources
• Quiesce resources
when not used
• Provide a
“Freemium”
service Credit: ZDNet, Michael Krigsman,
The Importance of multi-tenancy
45. Alfresco’s Mobile Strategy
• The right content to the right person on the right device
• Devices controlled by users, content access controlled by company
• Apps controlled by users and/or company, depending on security
needs
• Emphasize Tablet as the New Workplace
PLATFORM OPEN STANDARDS
A robust, secure APPS
To provide app choice –
content Alfresco apps
WebDAV & CMIS
for easy access
management platform
to content &
+ collaboration
features; open
+
Alfresco Enterprise
source apps for
Alfresco Team
customization
46. Open Source Model is Powerful
Closed Open
Customer Customer
Customer
Media
Reception Sales Code Blogger
Product Developer
Shipping
Mgmt Customer
Development Internet-
Developer Mgmt Based
(Bugs)
Community Support
QA Support
Engineer
Accounts Marketer
Marketing Partner
Tester
Partner Partner
Partner
47. Forrester: A large US financial services
company saves $450k
Risk-adjusted ROI of 53% with payback in 10 months
48. Citizen Developers
I pledge to build
cool applications in
my spare time
using only the
Cloud and some
JavaScript code!
50. Open Source Records Management
One-tenth the Cost
• First ...
– 5015.2 Certified Open Source Solution
– CMIS-enabled RM Solution
• Designed for ‘Ease of Use’
– Rules processing for auto-filing,
metadata collection and rendition
generation
• Access from
– Web (In RM Site or from other Share Sites)
– Email – IMAP Support
Supporting Governance, – CIFS – Shared Network Drive
Retention, Compliance
and Access
51. Opportunities
• Improved decision making
• Open Innovation
• Lower cost of acquisition
• Improved service
• Not a “gotcha” reason
• Adjust to new budget realities
52. Maidenhead, UK Global Headquarters Atlanta, US Headquarters
Alfresco is the largest open source
content management company
in the world.
3 million+ downloads
2500+ customers from 55+ countries
250+ global channel partners
24 consecutive quarters of revenue growth
founded in 2005
53. Government is our largest business
• 30% of Revenue and our
Open Source Community
• Federal, Central, State, Re
gional, Local
• Approximately 600
government customers
• 50/50 split US and
Europe
• Administration, legislatio
n, finance and education
54. Alfresco Directions
• Alfresco 4 is ready and socially connected
• Alfresco Cloud opens new opportunities
• Mobile and Tablet are the new workplace
• Integrating content with you, your devices and
your whole world to do great work is our
mission
For the first time, experience and expectations about computing are ubiquitous throughout our organizations. Technology touches EVERYONE in the culture, not just those entrusted to structure and run our IT systems. This creates incredible new expectations on the part of the business about what IT can and must do for the business.
Occupy Wall StreetObama Yes We Can RalliesStop SOPA / PIPAEgyptian RevolutionRed Square against PutinLondon RiotsEverything is socialEverything is on-demandEverything is mobileEverything is engagingEverything is transparentEverything is fastEverything is cheapCitizens are adopting mobile and Internet technologies ands services faster than any previous generation of technologyParticipation – The Internet and social online services are empowering citizens to do amazing things!Transparency – “Clearly, the Internet is making government more accountable”Collaboration – Limited budgets are amplified through technology powered Government employees are consumers too!
It goes much deeper than that
Innovation is not emanating from Washington; instead, the practices of government are increasingly disconnected from technological innovation and the opportunity to realize greater citizen participation – and therefore more expert information – in governmentAt the very least, this means that government institutions are not working as well as they might, producing declining rates of trust in government. (In 2008 the approval rating of both Congress and the president declined below 30 percent) At the very worst, there is a crisis of legitimacy.One explanation for this government failure lies in the unfamiliarity with technology displayed by many policy makers, including those responsible for its regulation.
According to a poll by Pew Internet & American Life (2010), 97 million American adults have used government agency Web sites. Roughly 40% of these adult Internet users have gone online for raw data about government spending and activities. In addition, these citizens’ exploit their new access to government in wide-ranging ways from finding information to further their civic, professional and personal lives, to applying for benefits, engaging public officials, and completing transactions such as e-filing taxes, thereby making daily life less complex.
December 2009 Open Government DirectiveThe guidance contained in the Open Government Directive creates cultural and procedural opportunities for new initiativesPublish new high value data sets to Data.govMeet FOIA 1966Enhance processes to release high-value dataImprove access to and timeliness of NASA accountabilityImprove collecting, addressing and responding to public input about NASA’s policies and programsA set of flagship initiatives to test the ideas and concepts of Open GovernmentGenerate enhancements in NASA management, communication and governance by engaging in intneralcolaborationEvaluating how every program fits into Open Government with clear goals of between 3 months and 2 yearsExecutive Order 12958 Apr 17, 1995, provides a uniform system for classifying, safeguarding, and declassifying national security information. All classified informatino more than 25 years old deemed of historical value shall be automatically declassified withnin five years whether or not the recrods have been reviewed.We will perform random qulaity control checks on recrods to ensure compliance with Eos.Declassification is the first step toward making previously classified informaton available to the public. The process [NASA] has in place requires inter-NASA collaboration to determin what is considered classified and when something can be declassified. Declassification of governmentUpdate websitesImprove workflowProvide public with accessImprove the Declassification process to better meetEffective management of records increases transparency and opportunties for collaboration between various NASA centers, contractors, and public institutionsLeveraging existing resources to enable quicker and easier access to existing records and ensuring records mgmt processes are follwed enables the angency to encourage pubic dissemination of its dat and its capture for use by future genatationsFour directorates – space Operatiosn, Aeronatuics Research, Science and ExperlorationView iss assembly walks live. \\ongoing open government activities n- foia, Nasa Declassification and Recorrds Management Initiatives
Engagement Compelling content or images engage usersParticipation Users participate through Content as the object of conversation (e.g. photos, web pages, presentations) Explanation Content distills or explains complex information and guides the userQuality Content processes insure accuracy and delivery of information and improve quality of executionCompliance Regulations require explanation of procedures and records of what has been seen or delivered to users and customersExecution Documents, Images and Records are critical to business execution (e.g. contracts or invoices)Results Collaboration usually results in Content (e.g. Plan, Report, Presentation)
Document and Records ManagementDynamic Information PublishingeCommerce SitesUser Generated Content SitesWeb-based CollaborationMedia-rich Corporate IntranetRegulated ApplicationsTransactional or Complex Systems with User GuidanceMedia and Image Capture
Target the Middle of the Organization – Knowledge WorkerInformation Worker Applications = Systems of EngagementConsumer-like Interface, SMB-style monetizationEnhance the collaborative experienceIntegrate with Social Business SystemsReal-time communications, Mobile, Video, Social NetworksJive, Lotus, Cisco, Skype, etc. in the enterpriseManage Social-rich Content: Video, Blogs, NewsBecome the YouTube, Flickr, SlideShare and Scribd for the EnterprisePublish to Social ChannelsYouTube, Facebook, Twitter, WordPress, SlideShare, ScribdDeliver in the Cloud and on Premise
Here is a picture of social content management in action. On the bottom are the core capabilities of the Alfresco Platform… over the past 24 months, we (and our partners) have been working on proof-of-concepts and real-world implementations of Alfresco Content Management being able to manage content and expose repository functionality INSIDE OF social business systems. For example:Liferay, Jive, Lotus QuickR, Drupal, Google Docs(INSERT YOUR OWN CUSTOMER EXAMPLES HERE – IMPROVISE A BIT, IF YOU WANT).Three main points:Social content management is real, and we are already executing on itCMIS (and open standards) are the KEY to making it happenYou can have multiple Social Business Systems – and one Alfresco underneath. You could set a workflow to kick-off in Jive, for example, that would execute to publish something in Drupal – using Alfresco workflow.But wait – there’s more…. We aren’t JUST talking about platform here. We have been working to put more Social features in our own Apps… and more are coming. See next slide…
Optimized for TabletContent and Workflow-oriented appsFederated SearchFederated Workflow and ActionFederated BrowsingViewing, Commenting and AnnotationSome EditingIntegrated with key mobile appsOpen Platform and Open Source for Content Applications
Discuss Alfresco momentum, growth – and how Alfresco is already larger than Jboss was when it was acquired by Red Hat, etc.