Presentation to UK Central Government describing how trends in Digital Enterprise will impact governments around the world. At the heart is information with process and collaboration driving innovation and service to citizens and stakeholders.
5. Gartner’s Nexus is creating the Digital Enterprise
Digital
Gartner Nexus
PWC 6th Annual Digital IQ Survey, 2014
Digital
Business
Cloud
Social
Big DataMobile
9. Digital Government as Open Government
Open Government Directive –
“My Administration is committed to creating an
unprecedented level of openness in
government. We will work together to ensure the
public trust and establish a system of
transparency, public participation, and
collaboration. Openness will strengthen our
democracy and promote efficiency and
effectiveness in government.”
President
Barack Obama,
Jan 21, 2009
10. Digital Government and Open APIs
“Data is the 21st century’s
new raw material. Its value is
in holding governments to
account; in driving choice and
improvements in public
services; and in inspiring
innovation and enterprise that
spurs social and economic
growth.” – Francis Maude
11. NASA’s Open Approach to Digital Government
“No one is an expert in Open
Government. We are taking an
experimental and scientific
approach to Open Government. It
will transform NASA into a more
transparent, participatory, and
collaborative Agency and ease our
transition into a 21st century space
program.”
12. What did NASA do right?
Policy
Digital Technology
Open Source
Culture
Achievable Goals
Integrate
Leadership
Constant Improvement
14. Digital in Government
• Digital Capture of Images
• Digital Policies and Procedures
• Simple Records Management
• Digital Courts
• Digital Task Tracking
• Secure Inter-departmental
Collaboration
• Automated FOIA Requests
• Citizen Portals
• Body Cam and Non-
repudiation
Central&Local
15. Content & Process drives the Flow of Information
through the Digital Enterprise
15
Digital
CUSTOMERENTERPRISE
Data information
& insights
New digitally enhanced
products and services
PROCESS
COLLABORATION
CONTENT
CONTENT
16. New Ways of Working1
New Expectations of
Easy, Mobile,
Collaborative
of world’s
workforce will
be mobile in 2015
37%
Legacy ECM
Systems Left
Behind
Source: IDC
New Generation of
Digital Natives
75%
of the global
workforce in 2020
will be Millennials
Source: BPW Foundation
TREND
Poor user adoption
• Cumbersome
• Non-intuitive
• No B2B sharing
• No remote access
17. Extended Enterprise
TREND
2
Inter-Connected Web of
2-way information
sharing
Legacy ECM
Systems Left
Behind
Business not bound by
the Firewall
Architected at a time
when users and
content stayed behind
the firewall
Resellers
Customers
Agencies Contractors
Suppliers
Employees
On-Premises
Employees, Partners
and Customers
Process
Content
18. Digital Enterprise
The Digital Enterprise as an Open API
Citizen Info
Logistics Info
Support
Project Support
CUSTOMERSSUPPLIERS
API
API
Apps
Mobile
Syndicate
Submissions
Trends
19. Explosion in Digital Content3
More Bigger, Rich and
Deeper Content
Legacy ECM
Systems Left
Behind
More Context is
Essential
Ill-equipped to handle
new and traditional
types of content and
context
Source: IDC
Growth in digital
content from
2010 to 2020
50X
Source: IDC
44%
of time workers can’t
find the info needed
to do their jobs
?
TREND
20. A New Scale of Information
Trends
Enterprise
Document Library
Loans &
Policies
Claims & Case
Processing
Transaction &
Logistics Records
Research &
Analysis
Real-time
Video
Internet of
Things
Medical &
Personnel Records
Government
Records & Archives
Discovery &
Litigation
21. New IT Infrastructure4
Technology Waves of
Cloud and Virtualization
Legacy ECM
Systems Left
Behind
Flexible Deployment –
OnPrem or in Cloud
Outdated
architectures don’t
support cloud or
mobile
Bolt-on acquisitions
lack seamless
Source: IDC Source: IDC
69%
of enterprises
use cloud computing
TREND
Where Content Lives
61%
13%
22. And the rise of Open Source
22
Open Source is like
Economy Class!
You get nice champagne
in first class, but you still
get there at the same
time!
Marten Mickos – Former CEO of
MySQL and Eucalyptus
23. And Open Source Innovation
Mike Olson, Founder of Cloudera
23
No dominant platform-level
software infrastructure has
emerged in the last ten years in
closed-source, proprietary
form.
25. Big Monolithic Stacks are crumbling under the strain
IBM Oracle Microsoft SAP EMC
Cloud Social
Big
Data
Mobile
Sowing dis-content
Complexity / Cost
One size doesn’t fit all
Not Future Proof
26. Trends
Portrait of Pope Julius II
Credit: Rafael
IBM told me
that their
systems would
be infallible!
28. Our Strategy Toward Digital Transformation
Configurable Smart Process
Application Model Framework
Simple + Smart
Content Services
Simple + Smart
Process Services
Flexible Deployment Model
and True Hybrid
Catalog of Partner-driven
Smart Process Solutions
29. Alfresco Smart Process Apps
2
Strategy
CASE
ID
Case
Model
Process
UX / UI
Configurable Standalone
Application Templates
Contract Management
…On-boarding App
... 3rd Party Partner Apps
30. Smart Process Containers Simplify Digital Process
Strategy
Categories
Inbox
App
Component
Query
Content
Process
Lifecycle
View
Bus Entity
+ Metadata
Actions
Roles
Discussions
CASE
ID
Context
Team
Permissions
Analytics
31. Flexible Activiti Processes with Flexible Deployment
Strategy
Firewall
Activiti
Process
Engines
Administrator User Apps
Activiti
Process
Engines
User Apps User Apps
Tenant Tenant
32. Index and Search Architecture
Strategy
Full-Text Query
Metadata Query
Facets & Buckets
Security Filters
Results Processing
Credit: Ryan Tobora
ThinkBig, Teradata
http://thinkbig.teradata.com/solrcl
oud-terminology/
Text Extraction
Metadata Injection
& Path Processing
Shingles
ACL Processing
Results ProcessTerm-hit Highlighting
33. No Limits –
Investing in Scale, Distribution and New IT
Strategy
3
Identity &
Security
Distributed
On-Premise
Cloud
Data Control Architecture
Billions of Documents
Cloud Native
Micro Services & Shared Nothing
34. AWS
To change the data center equation
Strategy
3-6 Months
Questionable Scale
Little Redundancy
Lots of $$$
< 30 mins
10x Faster
Elastic, Fault-Tolerant
Open, Cost Effective
ECM ECM ECM
Search Search Search
FS FS FS
Hardware Hardware Hardware
Load Balancer
DR Plan
HSM HSM HSM
ECM ECM ECM
ELB
Alfresco Alfresco Alfresco
Solr Solr Solr
S3
EC2 EC2 EC2
AZ1 AZ2 AZ3
Aurora
EBS
35. Strategy
I spent the last
6 days setting
up that data
center!
Credit: Michelangelo
36. Digital Smart Process App Architecture
3
Partner-driven Smart Process Apps
Configurable Application Model Framework
Productivity Services
No Limits Data Control Architecture
Loosely-coupled Digital Services – Smart + Simple
SearchContent Process
Integratio
n
Analytics Case
Strategy
Signore e signori. Io di solito parlo di trasformazione digitale. Tuttavia, dal momento che sono a Roma, ho pensato che avrei potuto parlare di digitale da un'altra prospettiva. Perché non un Rinascimento Digitale?
Mi sembra come 400 anni fa, che ho iniziato Documentum con il mio co-fondatore Howard Shao. In realtà, è stato solo 25 anni fa.
Da allora, ho dimenticato tutto il mio italiano, quindi penso di parlare inglese.
According to a poll by Pew Internet & American Life (2010), 97 million American adults have used government agency Web sites. Roughly 40% of these adult Internet users have gone online for raw data about government spending and activities. In addition, these citizens’ exploit their new access to government in wide-ranging ways from finding information to further their civic, professional and personal lives, to applying for benefits, engaging public officials, and completing transactions such as e-filing taxes, thereby making daily life less complex.
December 2009 Open Government Directive
The guidance contained in the Open Government Directive creates cultural and procedural opportunities for new initiatives
Publish new high value data sets to Data.gov
Meet FOIA 1966
Enhance processes to release high-value data
Improve access to and timeliness of NASA accountability
Improve collecting, addressing and responding to public input about NASA’s policies and programs
A set of flagship initiatives to test the ideas and concepts of Open Government
Generate enhancements in NASA management, communication and governance by engaging in intneral colaboration
Evaluating how every program fits into Open Government with clear goals of between 3 months and 2 years
Executive Order 12958 Apr 17, 1995, provides a uniform system for classifying, safeguarding, and declassifying national security information. All classified informatino more than 25 years old deemed of historical value shall be automatically declassified withnin five years whether or not the recrods have been reviewed.
We will perform random qulaity control checks on recrods to ensure compliance with Eos.
Declassification is the first step toward making previously classified informaton available to the public. The process [NASA] has in place requires inter-NASA collaboration to determin what is considered classified and when something can be declassified. Declassification of government
Update websites
Improve workflow
Provide public with access
Improve the Declassification process to better meet
Effective management of records increases transparency and opportunties for collaboration between various NASA centers, contractors, and public institutions
Leveraging existing resources to enable quicker and easier access to existing records and ensuring records mgmt processes are follwed enables the angency to encourage pubic dissemination of its dat and its capture for use by future genatations
Four directorates – space Operatiosn, Aeronatuics Research, Science and Experloration
View iss assembly walks live.
\ongoing open government activities n- foia, Nasa Declassification and Recorrds Management Initiatives
Policy: Working to make open source software development more collaborative at NASA
Technology: Nebula cloud platform to share complex data sets with external partners and public
Culture: A new Participatory Exploration Office for more public participation
Targeted projects in staged, achievable goals measured in 3 months to 2 years and applaud success
Integrate security, records management, and random quality check as basis of trust and guarantee public access
Leadership role in Data.gov
Constantly improve process in delivery of information and public participation
Enterprise Efficiency
Source enhanced operational capabilities within a dynamic ecosystem
Drive rapid customer-centric innovation
Digitize for agility over efficiency
Customer Engagement
Digitize end-to-end customer experience
Digitize products and services as part of the value ecosystem
Create trusted machines
IDC Report “The Knowledge Quotient: Unlocking the Hidden Value of Information Using Search & Content Analytics,” 2014
the average worker only finds the information he needs 56% of the time. (44 percent of the time, workers can’t find the information required to do their jobs)
Given that workers spend nearly 36% of their time consolidating and looking for information, this dramatically impacts a company’s bottom line.
Records Management
Government Records
AR / AP, Expenses
Media Management
IoT
Patient Health Records
Employee / HR Information
Insurance Claims Management
Litigation
Citizen Engagement
Banking – Checking, Statements
Office Documents
Oil Well Data
Digital Archives
Intelligence
Geospatial Surveys
Records Management
Media Management
Digital Archive
Digital Library
Document Management
Image Capture
IoT Orchestration
Business Process Apps
File Management
File Sharing
Information Publishing
Cloud Adoption
http://www.forbes.com/sites/louiscolumbus/2014/11/22/cloud-computing-adoption-continues-accelerating-in-the-enterprise/
According to an article from Forbes, reporting on IDG Enterprise Cloud Computing Study 2014, 69 percent of enterprises have at least one application or a portion of its computing infrastructure in the cloud.
http://thoughtsoncloud.com/2014/05/future-cloud-computing-5-predictions/
Gartner proposes that 50 percent of enterprises will have hybrid clouds by 2017
This is despite huge investment by traditional closed-source vendors to hold back the IP tide.
51% Agree
“My business and its IT org are being
engulfed by a torrent of digital opportunities. We cannot respond in a timely fashion, and this threatens the success of the business.”
The Age of Enterprise Dis-Content
Limited user adoption
Complexity
Cost
One Size Doesn’t Fit All
Differing user constituents and needs
Multiple processes
Enterprise Content Mastery
Vision
Future proof strategy
Incorporate emerging technologies
We also changed how we build applications
The last few months we have changed from har wired to configurable apps
By bringing together the case model of contracts, the process a user follows, and ui widgets we created a appliation template
This allows you to reconfigure the app
Biut also it allows us and 3rd parties to build new apps
We are invest more in this area of making apps being configurable templates
We call them smart apps because we want to make it smarter and easier fir users to solve problems but without comprozibg compliance
We are planning to take advantage of content analytics as well as capture and collaborative tools
VO – PH
Address concern to Sales about confusion. How do I sell to an Alfresco customer?
Wanted a free SharePoint alternative for small team collaboration, chose Alfresco Community Edition
Later evaluated Alfresco Enterprise Edition for mission critical systems
Purchases support subscription for anything mission critical, but still uses CE for small team collaboration