Jörg Pareigis

moocs customer experience open education customer experience management service logic open online learning service management creative commons pictures marketing strategy mooc open networked learning lifelong learning open educational practices open educational resources oer oep pln open access karlstad university jim groom connected courses unsplash public domain pixabay presentation skills wikipedia professional skills soft skills consumer behaviour marketing communications business school internationella affärer international business servicescape experience rooms livslångt lärande observational methods higher education public transport microethnography kompetensutveckling cmoocs service innovation service dominant logic customer evaluations customer satisfaction digital transformation academic research microsoft copilot chatgpt generative ai llm plns open access week open science open online courses faculty development suhf sweden högskolepedagogik akademisk lärarskap sotl högre utbildning innovation management idea management networked learning digital learning environment eden18 eden attribution karlstads universitet forskarfredag universitet framtiden strategy marketing jönköping university life long learning eden17 presentation open seminar öppet seminar course introduction active learning classroom active learning marknadsföring marketing "öppen textbok" "creative commons" value co-creation resource integration sociala medier social media kundupplevelse kollektivtrafik tredje uppgift digital examination distansutbildning vkf studentcentrerad undervisning flexibel utbildning qualitative research methods user innovation design thinking service design observations user centered design social loafing free riding group work peer assessment assessment team work self assessment multimodality uppdrags ab blended learning use.it online courses customer value interactive value formation