Some key trends in the state and local government industry from AIIM President John Mancini

1. ECM and State and Local Government Key Trends and Business Drivers John Mancini President, AIIM

3. The only roadmap for competency in Electronic Records Management (ERM) and Enterprise Content Management (ECM) On-line and Private courses available www.aiim.org/training

6. What is the most significant business driver for your organization? State and local organizations only, N=158

7. Please rate your overall effectiveness in managing electronic information… State and local organizations only, N=158

8. How would you best characterize your organization’s experience with DM and RM? State and local organizations only, N=158

10. Likely process and application interests over next 12 months… State and local organizations only, N=158

11. On average, the percentage of time I spend on e-mail related activity is… State and local organizations only, N=158

12. Had to turn over e-mail in response to a legal investigation… State and local organizations only, N=158

13. Where are you in implementing an e-mail strategy? State and local organizations only, N=158

14. How do you archive e-mail? State and local organizations only, N=158

16. How important is hard dollar cost justification? State and local organizations only, N=158

17. What is the most challenging aspect of DM and RM? State and local organizations only, N=158

18. Top 3 problems… State and local organizations only, N=158

19. To whom does the staff responsible for ERM report? State and local organizations only, N=158

20. Please rate ERM competence of IT staff… State and local organizations only, N=158

21. Please rate ERM awareness of executive staff… State and local organizations only, N=158

22. Please rate IT competence of RM staff… State and local organizations only, N=158

24. PUBLIC SECTOR: How does the effectiveness of your organization compare to your peers? (% “more effective” or “much more effective”) # of organizations viewing themselves as effective = 2.3X more in strategic sample AIIM State of Industry survey