[Webinar] - Using RPA to Accelerate the Benefits from Shared Services

WEBINAR
Using RPA to Accelerate the
Benefits from Shared Services
ISO 9001:2015 I ISO 27001:2013 I ISO 37001:2016
CMMI for Dev v1.3 Level 5
SSAE 18 SOC1 TYPE
GDPR Compliant

Copyright © 2020, JK Technosoft. All Rights Reserved. 2
SPEAKERS
Praveen Kumar
Vice President Digital and Innovation
JK Technosoft (UK)
Grant Farrell
Shared Services Consultant
JK Technosoft (UK)

Progress R&D Lab
IP Creation
Positive
Surprises
SWAT Team
POCs/R&D
Small Projects
Thought
Leadership
Technology &
Innovation
Lab Vision:
“Leveraging technology & business experience,
delivering value to Progress Customers”
Recent work:
• Micro Service economy framework
• API based address cleansing
• Test Automation Framework
• Data Export and migration utility
About Shared Services

Definition & Goal Of Shared Services
Shared Services
...is the organisation that provides non-core Services to the
business, employing a specialist team, geographically
unconstrained, and focusing on the requirements of the
customer. This involves a philosophy and approach totally
unlike traditional Corporate-driven centralisation.
The goal of Shared Services is to provide high quality, non-
core, but mission critical, services (which can include both
repetitive common processes and more specialized
professional services) to the business at lower cost and more
efficiently than the business could otherwise provide for
itself.
Shared Services achieves cost savings and higher quality of
service by leveraging organizational re-alignment,
economies of scale, technology, lower cost locations,
standardized end-to-end processes and best practice.

Why Shared Services
Shared
Decentralized
➢ Disparate Processes
➢ Multiple Standards
➢ Duplication of Effort
➢ Different Control
Environment
➢ High cost & costs
unclear across the
business
➢ Not Scalable
➢ Responsible to
Business &
Operational Needs
➢ Business/Operatio
ns Control
Decision
➢ Customized
solution to meet
Business /
Operational
Requirements
➢ Highly Customer
Focused
➢ Commercially Driven
➢ Service Partnership
Agreements
➢ Clear Unit Costs
➢ Flexible Delivery
➢ Clear Understanding
of drivers &
Activities
➢ Common Systems
& Support
➢ Consistent
Standards &
Controls
➢ Tight Control
Environment
➢ Economies of Scale
Centralized
➢ Remote From
Business
➢ Unresponsive &
Inflexible
➢ No Business/
Operational Control
Over Costs
➢ Viewed as Central
Overhead
➢ Prevalence of
Shadow Operations

When implemented, managed and controlled properly, Shared
Services can achieve the "triple benefit" of:
➢ Improved Service levels
➢ Delivered in a more efficient manner
➢ And supporting an enhanced control environment
➢ Additional benefits:
▪ Standardization of processes which supports centralization and
automation (including ERP deployment)
▪ Ability to really look "end-to-end" at processes to eliminate
redundancy, duplication, handoffs, loop backs, etc.
▪ Empowering the Shared Services team to learn new things and
work in a dynamic and exciting environment
▪ Engendering a culture of continuous improvement and
recognition of performance
▪ *Improves quality and integrity of data which supports faster and
better decision making.
Benefits Of Shared Services

Shared Services – Key Business Functions
▪ Source to Pay
▪ Procure to Pay
▪ Record to Report
▪ Order to Cash
▪ General
Accounting
▪ Tax, Treasury and
compliance
▪ Financial
planning and
analysis
▪ Financial
compliance and
reporting
Finance &
Accounting
▪ Recruitment and
Selection
▪ Payroll & Comp.
▪ Employee Master
Data Mgmt.
▪ Performance
Mgmt.
▪ Benefits
Administration
▪ Training &
Development
▪ Relocation services
Human
Resource
▪ Customer
Interaction
▪ Sales Management
▪ Customer
Onboarding
▪ Customer Help
Desk & Retention
▪ Customer Test
Result Collections
▪ Customer Master
Data Management
▪ Analytics/MIS
Customer Lifecycle
Management
▪ Demand
Management
▪ Material
Planning
▪ Transportation
Mgmt.
▪ Imports &
Documentation
▪ Financial Supply
Chain
▪ Production/
Supply Mgmt.
▪ Spend Analytics
Supply chain
& logistics
▪ Procurement
Mgmt.
▪ Application Dev.
& Management
▪ Infrastructure
Mgmt.
▪ Data Centre Ops
▪ Network/ Help
Desk Support
▪ Resource
Optimization
▪ IT Analytics
IT &
Contact Center

Progress R&D Lab
IP Creation
Positive
Surprises
SWAT Team
POCs/R&D
Small Projects
Thought
Leadership
Technology &
Innovation
Lab Vision:
Recent work:
Automation In Shared Services

Elements of the Automation should be phased-in
based on the shared-services organization and the
company’s near and long-term objectives.
Changes to the operating
model: Ability to adopt
and adapt new tech, and
ensure consistency of
operations
Changes to process and
workflow: incorporate
automation and point
robotics into their existing
manual workflows
Changes to talent development:
Focus on Domain Expertise, Low-
cost, rule-based, repetitive tasks to
be automated
Unit Cost of
Full-time
employees
Reach & size
of low-cost
location
Performance
on service-
level
agreements
Simplified
tasks,
improved
annual
productivity
UP-Front
Investments
Technology/
IT Know-how
End-to-end
process
ownership
Scale-to-skill
migration
Total cost to
serve
Network of
sites, with
capability
hubs
Processes that
support entire
consumer
purchase
experience
Large-Scale
automation
Effectiveness
metrics &
return on
investment
Analytics-
based
decision
making
Multichannel
customer
integration
New Service
lines &
products
Business Outcomes
Operational Efficiency
New AreasTraditional Areas
Shared-Service Organizations’ performance objectives may need to
change in a digital environment

Computer skills matching Human
understanding and decisions for
analyzing past & predicting future
Artificial Intelligence / Machine
Learning
Your virtual assistance, working
24/7 providing human agent like
responses to business queries
Chatbots
Making sense out of TBs of data with
a single click. Having 360-degree
view of your organization as
fingertips
Data Analytics
Software program to Mimic human
actions and follow rules to achieve
redundant and mundane tasks. Welcome
new virtual workforce
Robotic Process Automation
Customer
Experience
(CX)

Introducing Robotic Process Automation
What is RPA
What is BOT
RPA is different from other types of
automation – it is quick to implement,
mimics human processing & minimises
the need for costly integration
Software, commonly known as
“Robot” or “BOT”, is used to
capture & interpret existing IT
applications to enable interaction
across multiple IT systems
Multiple Robots can be seen as virtual
workforce – a back office processing
centre but without human resources
and at 100% efficiency
A BOT is configurable software,
which is set up to perform tasks
you assign and control
Typically each BOT runs one end
to end process, comprising of
many sub tasks
Additional BOTs can be
deployed to tackle complex
processes & seasonal workload
spike

Benefits Of RPA In Shared Services
• Create streamlined & competitive business
processes
• Document processes and modifications, if any
• Modular assets that can be extended if required
Improved Adaptability
• Scale up or scale down with ease
• Respond to business changes with speed
• Address operational peaks with efficiency
Improved Scalability
• Scale up or scale down with ease
• Respond to business changes with
speed
• Address operational peaks with
efficiency
Increased Accuracy
• Less dependency on Human Workforce
• 24/7 with Cross Functional Availability
• Ability to patch in workforce gaps across
organization
Incessant Fulfilment
• Utilize inbuilt analytics to identify areas of
concern
• Sustain continuous improvement
• Maintain Audit of all activities
Leverage Analytics
• Repurpose manual effort to value-added
tasks
• Zero onboarding and training cost
• Enables FTE reallocation to core business
tasks
Cost Efficiency

Employee
Productivity
Regulation &
Compliance
Contact Centre
Automation
Cost
Realization
Operational
Efficiency
Customer
Satisfaction
Shared Service & RPA - KPIS
Because of RPA’s flexible nature it can
adapt to varied operations in any
industry, providing either full or partial
automation. Few KPIs to watch out for

Progress R&D Lab
IP Creation
Positive
Surprises
SWAT Team
POCs/R&D
Small Projects
Thought
Leadership
Technology &
Innovation
Lab Vision:
Recent work:
14
Finance & Accounting
Automation
Copyright © 2020 JK Technosoft. All Rights Reserved.

Shared Service - F&A Processes
▪ Quotations Comparative
Analysis
▪ Create PR/PO and
Maintain
▪ Item / Vendor Master
setup / Management
▪ Invoice Processing
PO/NPO
▪ Accounts Payables
▪ Tax Payments & Returns
▪ Travel Expenses
▪ Procurement Analytics
▪ Budgeting & Financial
Analysis
▪ Planning & Forecasting
▪ Cashflow
▪ Profitability Analysis
▪ Tax Planning
▪ Variance Analysis
▪ Competitor Analysis
▪ Investor Reporting &
Query Responses
▪ Benchmarking
▪ Customer Interaction
▪ Customer & Market
Research
▪ Maintain Customer / Order
Data
▪ Billing – raising invoices
▪ Exports Billing & Accounting
▪ Banking
▪ Collections
▪ Receivables/ Accounting
▪ Business MIS & Analytics
▪ Fixed Assets Accounting
▪ Inventory Valuation &
Costing
▪ Accounting/
Reconciliation
▪ Month End Accounting
▪ Inter Company
Accounting
▪ Financial Preparation
▪ P&L Reporting
▪ Business Unit MIS
▪ Reporting
Procure To Pay
(P2P)
Order To Cash
(O2C)
Record To Report
(R2R)
Financial Planning
& Analysis (FP&A)

Spend Analytics
Collate Spend
Data from
Accounts Payable
Analyse spend
& Determine
Compliance
Vendor Selection
Vendor
Identification
Vendor Selection
on rule-based
criteria
Contract Creation & Negotiation
Contract
Creation &
Negotiation
Contract &
Catalogue
Management
SourcetoContract
Requisitioning
Create Requisition
based on
shopping cart
Requisition
Workflow &
Approval
Purchasing & GR Mgmt.
PO & GR
Creation
Supplier Master
Data
Management
Procure to Invoice
Invoice Processing
Invoice
Receipts
Invoice Recon.
& workflow
approval
Payment Processing
Payments
Settled
Update
Accounts
Payable
Transaction Recording
Update in ERP
(SAP/O-EBS/Others)
InvoicetoPay
Automation
Capability High Medium
Business Use Cases Delivered
• Credit control process related to AR for a
manufacturing company
• End-2-End Order processing for a UK based food
products logistics company
• PR Status Inquiry, PR Creation, Service Entry
Creation, Invoice Validation for a real-estate
company
• TAX Ledger Reconciliation for a real-estate
company
F&A Process – Source To Pay Automation
4 FTEs
Freed from P2P
process & re-trained
for other high value
tasks in Real Estate
Firm
82%
Reduction in Average
Handing Time for
Leading Real Estate
Firm

Progress R&D Lab
IP Creation
Positive
Surprises
SWAT Team
POCs/R&D
Small Projects
Thought
Leadership
Technology &
Innovation
Lab Vision:
Recent work:
17
Human Resource
Automation

Shared Service Automation – HR Processes
Employee
Management
Payroll Recruitment
Reporting &
Compliance
▪ Employee onboarding
▪ New hires, transfers, exits
▪ Health & Welfare Management
▪ Time & attendance management
▪ Contractual Changes
▪ Helpdesk application automation
▪ Employee Communications
▪ Salary Processing
▪ Compensation & Benefits
▪ Benefits administration
▪ Tax Reporting
▪ Reimbursements
▪ Full & Final Settlements
▪ Deductions
▪ Appraisals
▪ Creation of Job Openings
▪ Portal Interactions
▪ Background checks
▪ Qualification checking
▪ Knowledge Management
▪ Hiring & Employee exits
▪ Recruitment Reports
▪ Audits & Compliance
▪ Reporting & Dashboard
▪ Surveys & Sentiment Analysis
▪ Manager updates
▪ System access setup
▪ Performance Management
▪ Self Service
▪ Lease car administration

Automation
Capability High Medium Low
Recruitment
Creation of Job
Openings
Background
checks
Qualification
checking
Knowledge
Management
Recruitment
Reports
Salary
Negations
Reporting
Audits &
Compliance
Dashboards
Surveys &
Sentiment
Analysis
Manager
Updates
System access
setup
Performance
Mgmt.
Employee Management
Employee
onboarding
New hires,
transfers, exits
Health &
Welfare
Management
Time &
attendance
management
Helpdesk
application
automation
Employee
Communications
Payroll
Salary Processing
Compensation
& Benefits
Taxes &
Reimbursements
Benefits
administration
Full & Final
Settlements
Appraisals
• Onboarding over 600+ employees every
month for a UK retail company
• Over 10 systems integrated to grant access to
new joiners, transfer, promotion & separation
cases
• Automation of salary, overtime, weekend
allowances payout for over 1200 stores across
UK
600+
Employee joining
facilitated by
Automation each
month
Store Payroll – Being
serviced &
automated by RPA
1200
Human Resource Automation

Progress R&D Lab
IP Creation
Positive
Surprises
SWAT Team
POCs/R&D
Small Projects
Thought
Leadership
Technology &
Innovation
Lab Vision:
Recent work:
20
Supply Chain Automation

Shared Service Automation – Supply Chain
▪ Stock Review
▪ Updating inventory
records
▪ Low Inventory
Notifications
▪ Demand & Supply
Records
▪ Truck Management
▪ Contractual Changes
▪ Service reminders
▪ Demand predictions
Inventory
managements
▪ Inbound/Outbound
Logistic Operations
▪ Third Party service
provider integrations
▪ Service and road tax
computations
▪ Shipment Scheduling
& tracking
▪ Customer alerts
▪ Freight Management
▪ Securing proof of
delivery
Logistics
▪ Request preparation
▪ Communication with
vendors
▪ Vendor’s document
verification
▪ Vendor credits evaluation
▪ Vendor finalization
▪ Monitoring existing
supplier’s performance
▪ Selecting new suppliers
▪ Negotiating contracts
Vendor
Management &
Procurement
▪ Billing & Payment
automation
▪ Audits & Compliance
▪ Reporting & Dashboard
▪ Returns & Refund
Processing
▪ Customer servicing
▪ Historic data analysis
▪ Business & Technical
validations
▪ TCO analysis
Reporting &
Compliance

8.5Hrs
BOT Time Vs 5
Days Human
Time for Process
Completion
3000+
Inventory Items
processed per
day by BOT
Customer Master Management
Customer
Master Creation
Customer
Master Update
Automation
Inbound Logistics
Outbound Logistics
Delivery Route Optimization
New Product Hierarchy Maintenance
Priority Production Plan
Priority Production Adherence Calculation
Auto-correction of Forecast
Propose Forecast Correction in case of
Abnormal Sales
Warehouse Management
Background Job Monitoring
Reporting - Inventory, Vendor Outstanding Balances, Order Management, Plant
Performance
Master Data Management & Verification
General processes
Material Master Management
Raw Materials
Intermediate
Goods
6 Series
Material
Finished Goods
Material Master Creation and Update
Shipped Goods
Rejected
Merchandise
Vendor Master Management
Vendor Master
Creation
Vendor Master
Update
Vendor Onboarding – RFx
Processing
• Material master management automation for a
manufacturing firm
• Supplier onboarding for a Real estate company
• Invoicing of shipping costs for air, sea, road
based on various parameters for Logistics firm
• Automated supply chain reports for a leading
global FMCG company
• Automating aircraft safety and operational
health status for an European Air carrier
Supply Chain Process Automation

Progress R&D Lab
IP Creation
Positive
Surprises
SWAT Team
POCs/R&D
Small Projects
Thought
Leadership
Technology &
Innovation
Lab Vision:
Recent work:
23
IT & Customer Support
Automation

Contact
Center
Security
Internet Network
Management
Fulfillment Assurance
▪ Customer
communication
▪ Service
activation
▪ Customer win-
back
▪ Upsell/ Cross sell
services
▪ Track & manage
ticket up to
closure
▪ Equipment
management &
L1/L2 support
▪ Threat
mitigation
▪ Malicious IP
Blocking
▪ Network
Restoration
▪ Security
Notifications
▪ Firewall Creation
▪ Add Black listed
IP
▪ DSL planning
▪ Alarm & fault
monitoring
▪ Internet speed
management
▪ Provisioning
▪ Network design
▪ Internet
inventory
creation &
Recon
▪ NDN digitization
▪ Order entry &
validation
▪ Feasibility
checks
▪ Resource
allocation
▪ Service testing
▪ Handling fallouts
& exceptions
▪ Service
Provisioning
▪ VM Provisioning
▪ Cloud
Orchestration
▪ Problem
management
▪ Incident
management
▪ Trouble ticket
creation
▪ Fault diagnosis
▪ Quality of
service
management
▪ Service-level
agreement
monitoring
▪ Data Migration
Shared Service Automation – IT & Contact Center

Automation
• Automation of Employee Provisioning, System
access, and De-Provisioning
• 24*7 IT Network Monitoring automation for a
manufacturing company
• Service desk email automation for a Retail
company for over 15,000 employees
• Service-Now Active incident backlog routing
and reporting
97%
Of all IT Tickets
through Emails -
Automated
Onboarding
Automation
achieved
95%
Provisioning / De-provisioning
Printing,
issuance of ID
Card
Role based
Access Control
User Role
Mapping/
Reassignment
User/ Creation
User Deletion
Employee Service Desk
Integrated
Chatbot
solutions
Order history
extraction
Information
mapping/queryi
ng databases
Inquiries/refunds/
Reward
redemption
User Notifications/Alerts/Installs
Send
Personalized
emails
Password
resets
Ticket status
update
Audit
reports
Software
Installations
UserProvisioning&Helpdesk
System Maintenance / Back-office/ Network Management
Maintenance
Schedule
Management
Replacement /
Warranty
Management
Business Rules
Audit
Database
backups
24*7 IT Network
Monitoring
Network
Patches/Security
related tasks
Quality of
service
management
Handling
fallouts &
exceptions
BusinessOperations
IT & Helpdesk Automation

Progress R&D Lab
IP Creation
Positive
Surprises
SWAT Team
POCs/R&D
Small Projects
Thought
Leadership
Technology &
Innovation
Lab Vision:
Recent work:
Contact Center
Automation
Copyright © 2020 JK Technosoft. All Rights Reserved. 26

Contact Centre Automation
Cross Sell / Upsell Contents TitleVirtual Assistant
▪ Single screen information
display
▪ Previous call history
generation
▪ Ticket Tracking
▪ Routing of calls to relevant
teams
▪ Send personalized emails
▪ Toggling between system
to gather data
▪ Transaction execution
▪ Customer win-back
▪ Product promotions
▪ Historic usage based
intelligent
recommendations
▪ Product upgrades
▪ Reward point
redemptions
▪ Referral Management
▪ Billing & Invoice creation
▪ Refund Management
▪ Ticket Status updates
▪ KYC & Defaulter flagging
▪ Resolving Disputes
▪ Report Preparation
▪ Posting processed data in
systems
▪ Month end closing
▪ Data Migration

Automation
Capability
High Medium
Virtual Assistant
Single screen
info display
Previous call
history
generation
Send
Personalized
emails
Route calls to
relevant team
Cross Selling / Up selling
Promotional
Products
Usage based
recommendations
Product Upgrades
Reward
redemption
Personalization
Backend Operations
Backend Operations
Invoice Creation
Refund
Management
Data Migration
Report
Preparation
Resolving
disputes
Ticket status
update
KYC Updates &
defaulter flagging
Posting processed
data
30
Disparate systems
integrated under one
solution
£190K
76% of Annual
Savings achieved for
the Retail contact
centre
• Automation of a UK Retail Contact Center
having over 120 agents working in 2 shifts
• Integration of over 30 disparate systems
and enabling single-screen solution for the
customer
• Display of caller’s historical data and
previous call summary in real-time to save
precious seconds
Contact Centre Automation

Progress R&D Lab
IP Creation
Positive
Surprises
SWAT Team
POCs/R&D
Small Projects
Thought
Leadership
Technology &
Innovation
Lab Vision:
Recent work:
RPA Implementation
Methodology

The Holistic Approach to RPA
Consolidation Harmonization Optimization Automation
• Check linkages between processes
• Identify application interfaces
• Ensure workflows are synced
• Standardised automation
• Seamless Bot-human interaction
• Continuous visibility
• Real-time feedback mechanism
• Take stock of all automation
opportunities
• Check Feasibility
• Define Automation Pipeline
• Remove inefficiencies in the workflows
• Eliminate redundant steps
• Look to generate higher RoI
• Make processes less people-dependent

Discovery & Evaluation Plan – For Each Business Function
ROI Realization
with Continuous
Improvements in
Automation
Process complexity
analysis to estimate
effort to develop and
deploy automation
solution
Discovery workshops
with functional
teams to identify
repetitive processes
causing business
bottlenecks
RPA awareness
within business units
Longlisted
automation
candidates
Process
understanding and
analysis to check
feasibility for
automation
Shortlisted
automation
candidates
Process
prioritization based
on alignment and
sensitivity to
business priorities
Final automation
pipeline
Automation
standardization,
development and
deployment effort
Create business
case for
automation by
conducting RoI
analysis
Prioritize AnalyzeElicit Filter Quantify
1 Stage 1 2 Stage 2 3 Stage 3 4 Stage 4 5 Stage 5
5 days 2 days 2 days 3 days 3 days
Stage
Definition
End
Result
Estimated
Time*
Factors
Effecting
Time
Automation complexity &
time increases with number
of application involved in
process
Higher business logic
involved in process scales
the time & complexity
proportionately
Data in unstructured or
semi-structured form makes
the process complex & time
taking
Process relying on human
judgement typically take
more time due to human
dependencies
Higher steps calls for
elaborate workflow; Stable
process require lower
automation time
Applications Involved Business Logic Data Availability Human Judgement No of Steps & Stability

Program Management & Change Management
• RPA program scope, schedule, risks & mitigations, disaster recovery, Business continuity planning & resource management
• Integrated Change Management strategy implementation through Workshops, Surveys and Training sessions
RPA Roadmap & POC Process Automation, Testing & Deployment
PDFA / Continuous
Assessment
POC
• Process & RPA tool identification
• Infra Setup & SPOC identification
• ROI Estimates & Acceptance criteria definition established
Building & Enhancing RPA Operations
• Requirement Specifications, Documentation & Architecture overlay
• RPA designing, implementation, testing, deployment & stabilization
• Handling exceptions through Business process standardization
• Release Management, Operations, Hypercare & Business Handover
2 5
Roadmap
• Promoting pan organization RPA
awareness
• Automation analysis &
assessment
• Roadmap creation &
implementation
1
Creating RPA Operation Mgmt.
• Design, building & testing of RPA
operations processes, rules &
organization structure
• Create RPA governance structure
4
Scaling RPA Operation Mgmt.
• Large Scale RPA management
strategy & horizontal scaling policy
• BOT cluster KPI assessment & intra
department BOT usage strategy
6
RPA Compliance &
Monitoring
• Regularization of PDCA cycle
• Business process
transformation leveraging RPA
7
Organization Wide Centralized RPA Centre Of Excellence (COE)
JKT’s End – To - End Enterprise Automation Approach
3

• Suited for organizations which
are starting their RPA journey
• JKT leverages to procure licenses
for the customer from OEMs
• JKT to provide innovative
licensing models
• JKT to implement automation in
a phased manner
• Automation to follow RPA
industry best practices
• Suited for enterprises which have
already procured RPA licenses
• JKT would analyze the existing
automation, bandwidth available
• Additional BOT procurement
would be done as required
• Could be run in both - Time &
Material or Fixed cost model
• JKT’s RPA managers &
architects would ensure
coordinated delivery
• JKT and customer would identify
the best fit RPA OEMs
• JKT would manage the RPA
services provided to client end to
end
• Customer could focus on final
delivery
• Client would be charged per
transaction
• Single Point of Contact from JKT
to resolve any queries
Managed Services
Model
Existing License
Engagement Model
New license Procurement
Model
Proposed Engagement Models

Thank You
Email : marketing@jktech.com
I N D I A
JK Technosoft Ltd.
A-2, Shopping Complex,
Masjid Moth, G.K. II,
New Delhi – 110048
Tel: +91 11 29222864-65
Fax: +91 11 29228048
NOIDA
F-2 & F-3, Sector-3
Noida – 201301, Uttar Pradesh
Tel: +91 120 4606200, 4606300,
4084500, 2539133
Fax: +91 120 4606277
BANGALORE
Indiqube – Grape Garden
33 Coconut Grove, 648/1/1, 1A Cross,
18th Main,6th Block, Koramangala,
Bengaluru – 560 095. Karnataka.
Phone No: 080-46724000.
MUMBAI
1st Floor, K. Raheja Platinum, WeWork
India
Sag Baug Road, off Andheri-Kurla
Road Marol,
Andheri East,
Mumbai – 400059
Maharashtra
Hyderabad
Dwarka Central, 4th Floor,
Plot No.-57, Hitech City Road VIP Hills,
Jaihind Enclave, Madhapur,
Hyderabad- 500081
Telangana
U N I T E D S T A T E S
Proserve Consulting Inc.
608, Fifth Avenue, Suite 401,
New York, NY 10020 USA
Tel: +1 212 265 1626
Fax: +1 212 586 4067
U N I T E D K I N G D O M
JK Technosoft (UK) Ltd.
Regus – Venture House, 2 Arlington
Square,
Bracknell, Berkshire, RG12 1WA,
United Kingdom
Tel : +44 (0) 1344 393032
N E T H E R L A N D S
JKT Netherlands B.V.
WTC The Hague Business Center,
Prinses Margrietplantsoen 33, 2595
AM The Hague,
The Netherlands

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