5. Trust Trust motivates employees to effectively collaborate, brainstorm, and solve problems; “ trust reduces ambiguity and uncertainty in social perceptions so cooperative or productive activity can take place ” (Jarvenpaa et al., 2004, p. 252).
10. Leadership Important to all groups, whether they be virtual or not, is leadership. Leaders are more than just those who are in charge of the group; a leader must identify problems, conflicts, and solutions.