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Increasing Digital Revenue  Patrick Mersinger  SR. Director of Interactive  Creative Loafing
Digital Valuation – Revenue Growth Where we were, Where we are, Where we are going ,[object Object]
Top Digital Seller in 2007 did $7,773 (House)
 August 2008 we were on track to do $1.5 Million for fiscal
The goal for August 2009 was to be on track to do over $3 Million in online sales for the fiscal
Top Digital Seller in 2009 was $177,902
March of 2009 we had a 100% of reps sold a digital display pkg
This is not our classifieds, or other digital initiatives,[object Object]
Today’s Presentation What were my first steps to assess CL obstacles  What did we do to help spark revenue growth? What do you have to do to help spark your revenue growth? Actionable items for you to do after this conference
How I See Advertising  Your Advertisers  Your Company Your Product Your Audience
How I See Advertising  Your Advertisers  Your Company Your Product Your Audience
How I See Advertising  Your Advertisers  Your Company Your Product Your Audience
How I See Advertising  Your Product is Content  Your   Distribution Your Audience is  fragmented   Your Company
How I See Advertising  Your Fragmented Audience Led to Fragmented Local Advertising  So this  This  Became
How I See Advertising  What we are really talking about is aggregating our own audience and re-selling that to the advertiser  Bundling  This is how you are training your advertisers
Starting Your Transition First thing: call and try to buy digital from your staff  Assess the level of COMFORT the Publisher, Ad Director, Operations, Editors, Ad Coordinators and Sales have talking about digital Watch how you sell your current product Meet with the clients
The Key to Digital Revenue Comfort – Keep Pushing Internal Communications and Actions  Publishers Editors  Operations Ad Directors  Sales Clients
Publishers Publishers set the tempo and the culture at the Publication, therefore, if they are not talking digital, if they are not acting digital and if they are not making it a priority, Party is Over.  What CL Did: Setting up relationships with them to know they have a resource.   Give them reports
Publisher Report
Editors  Take away the Hall Pass They are responsible for your audience  Customers buy audience What CL Did: Erik Wemple – One Month  Make them accountable to digital content quotas
Operations  They are as uncomfortable as anyone What CL Did:  We implemented a special training just for them  Open up lines of communication for questions They could not say NO to sales until checking with Jim or Me
Ad Directors   They HAVE to be comfortable selling digital They do four legged sales calls They are the first level between sales and the clients to the organization What CL Did: They have to believe in the initiative They have to be trained separate from the Sales   Set up peer groups and what is work and not working
Sales Rep I asked each rep why they did not sell digital, most popular answers: I am not sure if my ad is running  or what is available I am not trained in selling digital, therefore, have very little knowledge of the vocabulary I hear I am unsure how it works for clients I cannot make enough money selling it
Sales Rep I am not sure if my ad is running  or what is available We implemented Double Click and set up a series of daily reports Available inventory Client run list We created bundle packages with a rate card Zoned Content area packages in familiar sections
Sales Rep I am not trained in selling digital, therefore, have very little knowledge of the vocabulary I hear We setup 100, 300 and 500 round of sales training Setup a weekly digital meeting  We gave them tests on the basics, CPM, CTR, Impressions

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presentation for BPC

  • 1. Increasing Digital Revenue Patrick Mersinger SR. Director of Interactive Creative Loafing
  • 2.
  • 3. Top Digital Seller in 2007 did $7,773 (House)
  • 4. August 2008 we were on track to do $1.5 Million for fiscal
  • 5. The goal for August 2009 was to be on track to do over $3 Million in online sales for the fiscal
  • 6. Top Digital Seller in 2009 was $177,902
  • 7. March of 2009 we had a 100% of reps sold a digital display pkg
  • 8.
  • 9. Today’s Presentation What were my first steps to assess CL obstacles What did we do to help spark revenue growth? What do you have to do to help spark your revenue growth? Actionable items for you to do after this conference
  • 10. How I See Advertising Your Advertisers Your Company Your Product Your Audience
  • 11. How I See Advertising Your Advertisers Your Company Your Product Your Audience
  • 12. How I See Advertising Your Advertisers Your Company Your Product Your Audience
  • 13. How I See Advertising Your Product is Content Your Distribution Your Audience is fragmented Your Company
  • 14. How I See Advertising Your Fragmented Audience Led to Fragmented Local Advertising So this This Became
  • 15. How I See Advertising What we are really talking about is aggregating our own audience and re-selling that to the advertiser Bundling This is how you are training your advertisers
  • 16. Starting Your Transition First thing: call and try to buy digital from your staff Assess the level of COMFORT the Publisher, Ad Director, Operations, Editors, Ad Coordinators and Sales have talking about digital Watch how you sell your current product Meet with the clients
  • 17. The Key to Digital Revenue Comfort – Keep Pushing Internal Communications and Actions Publishers Editors Operations Ad Directors Sales Clients
  • 18. Publishers Publishers set the tempo and the culture at the Publication, therefore, if they are not talking digital, if they are not acting digital and if they are not making it a priority, Party is Over. What CL Did: Setting up relationships with them to know they have a resource. Give them reports
  • 20. Editors Take away the Hall Pass They are responsible for your audience Customers buy audience What CL Did: Erik Wemple – One Month Make them accountable to digital content quotas
  • 21. Operations They are as uncomfortable as anyone What CL Did: We implemented a special training just for them Open up lines of communication for questions They could not say NO to sales until checking with Jim or Me
  • 22. Ad Directors They HAVE to be comfortable selling digital They do four legged sales calls They are the first level between sales and the clients to the organization What CL Did: They have to believe in the initiative They have to be trained separate from the Sales Set up peer groups and what is work and not working
  • 23. Sales Rep I asked each rep why they did not sell digital, most popular answers: I am not sure if my ad is running or what is available I am not trained in selling digital, therefore, have very little knowledge of the vocabulary I hear I am unsure how it works for clients I cannot make enough money selling it
  • 24. Sales Rep I am not sure if my ad is running or what is available We implemented Double Click and set up a series of daily reports Available inventory Client run list We created bundle packages with a rate card Zoned Content area packages in familiar sections
  • 25. Sales Rep I am not trained in selling digital, therefore, have very little knowledge of the vocabulary I hear We setup 100, 300 and 500 round of sales training Setup a weekly digital meeting We gave them tests on the basics, CPM, CTR, Impressions
  • 26. Sales Rep I cannot make enough money selling it This is true based on the size and rate We bundled it to increase the amount of total sales Moved the commission to a higher rate for a year Tied it into their goals Reinforced that we were building a skill set for the future
  • 27. Sales Rep I am unsure how it works for clients You cannot expect a rep who has been told print is the best of the best to pick up another marketing tool and run. Be Patient, but persistent We created verticals of clients who already buy digital We gave them site analytics Also, flat out ask where do they find their information
  • 28.
  • 29. If you are not selling them digital, someone is, and when they are ready to buy, you will not get that call
  • 30. Some clients are not going to do it, and shouldn’t
  • 31.
  • 32.
  • 35.