UXCamp Ottawa 2013 talk sharing how to do design that makes a difference, especially in government and the public sector. Introduces service architecture framework to help designers and public servants think about larger service delivery system beyond the direct service experience.
71. Jess McMullin
Centre for Citizen Experience
Jess AT ctzn DOT ca
citizenexperience.com (.org coming soon!)
twitter.com/jessmcmullin
72. Many thanks to the following great folks who
helped make this talk better.
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Alex MacLennan
Blaise Hebert
Laura Wesley
Russ Unger & Shay Howe
Cornelius Rachieru & Tanya Snook & the UXCamp Crew!
All the great Flickr users who shared Creative Commons photos!
ACKNOWLEDGEMENTS