We’ve all heard stories of how UX has been used for good, but what happens when it backfires, or worse, is purposely used for evil? UX Designers have the power to entice and motivate you in a number of directions — and while maybe not always purposefully evil, the effects can be the same. This talk will go over examples of good and evil UX — so you know what to avoid in the future!
7. 8 hours a day
Providing for family
Status of peers
Trying to get promoted
Trying to do a good job. . .
8.
9. “it dawned on everyone that it just wasn't
humane to have great UX in your private
life and nauseating mazes of software to
fight against at work.”
https://www.zdnet.com/article/enterprise-apps-need-to-be-as-simple-and-intuitive-as-consumer-apps/
21. “Disney was replacing A system with an
electronic tracking system that monitored
their progress in real time.”
https://www.fastcompany.com/90260703/the-dark-side-of-gamifying-work?partner=feedburner&utm_source=feedburner&utm_medium=feed&utm_campaign=feedburner+fastcompany&utm_content=feedburner
24. “Each laundry machine would also monitor the
rate of worker input, and flash red and
yellow lights at the workers directly if they
slowed down.”
https://www.fastcompany.com/90260703/the-dark-side-of-gamifying-work?partner=feedburner&utm_source=feedburner&utm_medium=feed&utm_campaign=feedburner+fastcompany&utm_content=feedburner
26. “The workers called this ‘the electronic whip’.”
https://www.fastcompany.com/90260703/the-dark-side-of-gamifying-work?partner=feedburner&utm_source=feedburner&utm_medium=feed&utm_campaign=feedburner+fastcompany&utm_content=feedburner
27. “We saw a higher incidence of injuries,”
“Several people were injured on the job.”
“The formerly collegial environment degenerated into a race”
“The laundry workers competed with each other, and got upset
when coworkers couldn’t keep up.”
“People started skipping bathroom breaks.”
“Pregnant workers fell behind”
https://www.fastcompany.com/90260703/the-dark-side-of-gamifying-work?partner=feedburner&utm_source=feedburner&utm_medium=feed&utm_campaign=feedburner+fastcompany&utm_content=feedburner
28. You can positively or
negatively effect
someone’s (around)
2,000 hours a year
29.
30. “High-value assassination targets are called ‘jackpots’.
Anyone caught near a jackpot during an airstrike is called
‘bugsplatter’. When drone pilots retire or transfer, they’re
given a scorecard of kills. “
“this framework risks the total dehumanisation of the
targets of drone warfare. “
https://www.fastcompany.com/90260703/the-dark-side-of-gamifying-work?partner=feedburner&utm_source=feedburner&utm_medium=feed&utm_campaign=feedburner+fastcompany&utm_content=feedburner
40. “The Gruen Transfer is the few minutes
after you walk into a store where the
stimulus confuses your brain and
hypnotizes you into buying more.”
https://curiosity.com/topics/the-gruen-transfer-hypnotizes-you-into-buying-more-curiosity/
53. “Organic compulsion loop”
“The other way to get new stuff is to pay real
money to buy a mystery box which gives you a
% chance to win the thing that you need.
Because it’s the core way to get the new thing
you need you are forced to engage with that
system to progress in the game.”
https://www.linkedin.com/pulse/how-great-uiux-put-clash-royale-top-grossing-charts-zo-burton/
54. Saving money = good!
Pushing you to games that are designed to
take as much money from you as possible…?
57. “The role as a designer, or even as an
engineer has become more influential and
powerful than ever. The work we do
makes an impact and naturally brings up
the discussion around ethics, responsibility,
and accountability.”
https://uxdesign.cc/when-does-good-user-experience-become-evil-fd9e3bf82559
59. “In a nutshell, dark UX takes everything
we ever learned about the psychology
of human-centered design and uses it
against the user.”
https://uxplanet.org/sinister-ux-how-to-recognize-and-avoid-dark-ux-patterns-95acdb15767f
Emily Stevens
105. “When I was a kid, it felt like they made something
new every day. Some gadget or idea. Like every day
was Christmas. By six billion people, just try to
imagine that. And every last one of them trying
to have it all.”
https://www.moviequotesandmore.com/interstellar-quotes/
109. What is one small shift that you have made
about the way you spend your time that had
the largest impact on your quality of life?
“For me it was deleting apps on my phone—
Gmail, Instagram, Twitter, Facebook, even
disabling Twitter.”
Q.
A.
https://freedom.to/blog/jake-knapp-how-to-make-time-for-the-things-that-matter-every-day/
114. “when they were in “withdrawal,” and felt physiological
symptoms, like increased heart rate and blood pressure. They
also felt a sense of loss, or lessening, of their extended self—
their phones.”
“The CDC had noted a rise in the rates of both over the years
2010-2015, and found that girls were particularly at risk: Their
suicide rate rose by 65% in those five years. The number of girls
with severe depression rose by 58%.”
https://www.forbes.com/sites/alicegwalton/2017/12/11/phone-addiction-is-real-and-so-are-its-mental-health-risks/#5132a77713df
117. “The company says their work with data and research allowed
Mr Trump to win with a narrow margin of “40,000 votes” in
three states providing victory in the electoral college system,
despite losing the popular vote by more than 3 million votes.”
“When you have a massive propaganda effort to prevent people
from thinking straight, because they’re being flooded with false
information and you have people who are searching.. trying to
make sense of it. But every search engine, every site they go into
is repeating these fabrications. Then yes It affected the thought
processes of voters.”
https://www.channel4.com/news/exposed-undercover-secrets-of-donald-trump-data-firm-cambridge-analytica