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Edgy Lean, Agile, Systems Thinking
  Things That You May Not Have
            Heard Of
                  Jason Yip
                   @jchyip
           j.c.yip@computer.org
        http://jchyip.blogspot.com
Business Model Canvas?
http://www.businessmodelalchemist.com/2012/01/the-customer-value-canvas-v-0-8.html
http://www.agileproductdesign.com/blog/the_new_backlog.html
http://www.infoq.com/presentations/lean-product-discovery
“the minimum viable product is
that version of a new product
which allows a team to collect
the maximum amount of
validated learning about
customers with the least effort.”
http://www.startuplessonslearned.com/2009/08/minimum-viable-product-guide.html
Concierge MVP




http://www.justin.tv/startuplessonslearned/b/286514557
Magic Test
“…simply to put up a web page that says ‘Do you
have this problem? I’m going to solve it for you.’
And not really specify, be a little vague on how
you’re going to solve it. You’re basically saying ‘I’m
going to solve it by magic’. And then see if people
sign up and with those people that sign up then
you want to engage in dialog with them. We always
say ‘If you can’t sell magic, you definitely can’t sell
your product’…”

         http://mixergy.com/eric-ries-lean-startup-interview/
Kanban board




http://blog.crisp.se/mattiasskarin/files/pdf/10different_kanban_boards_and_their_context_ms
                                            karin.pdf
Detective’s Blackboard




http://zsoltfabok.com/blog/2011/09/our-detectives-blackboard/


 “This is the team’s external brain.”
    http://www.infoq.com/interviews/belshee-shore-mmf
Retrospectives
• What did we do well, that if we don’t discuss
  we might forget?
• What did we learn?
• What should we do differently next time?
• What still puzzles us?


     http://retrospectives.com/pages/RetrospectiveKeyQuestions.html
sheet. They are intended to stimulate discussion.
                                                                                                                                                                                                                                                    software development" Steve McConnell                  You might, or might not agree with the quotes along the edge of the                                                                            John Maynard Keynes
                                                                                      path to a solution.” - Ward Cunningham
                                                                                                                                                                                                                                                    "Stable requirements are the holy grail of                                                                                                                                          “It is better to be roughly right than precisely wrong.” -
                                                                                    “What is simplicity? Simplicity is the shortest
       change them yourself.” -- Andy Warhol
       They always say time changes things, but you actually have to




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           "Ugly programs are like ugly suspension bridges: they're much




                                                                                                                                                                                                                                                                           each idea.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  more liable to collapse than pretty ones" Eric Raymond




                                                                                                                                                                                                                                                                           many of you agree with
                                                                                                                                                                                                                                                                           count (and record) how                                                                                                                    re
                                                                            pos de as mt on thi .




                                                                                                                                                                                                                                    doing?
                                                                                                                                                                                                                                                                                                                                                                                                                   he n
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                                                                                                                                                                                                                                                                                                                                                                                                          or cu
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                                                                                                                                                                                                                                                                      keep doing.                                                                                                                       e iffi
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                                                                                                                                                                                                                                                                                                                                                                                                t. elin e d                  is u
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                                                                                                                                                                                                                                          8. Stop                                                                                                                                            ee                            th yo
                                                                                                                                                                                                                                                                      you did which you want to                                                                                                    im th                 g
                                                                                                                                                                                                                                                                                                                                                                                                                       in did
                                                                                                                                                                                                                                                                                                                                                                                           sh t
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                                                                                                                                                                                                                                                                                                                                                                                             th eco
                                                                                                                                                                                                                                                                                                                                                have you left?                                                    r d tie s
                                                                                                                                                                                                                                                                                                                                                                                                           t? te ul tie
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                                                                                                                                                                                                                                                                                                        7. Keep                                                                                  R
                                                                                                     !
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                                                                                                                                                                                                                                                                                                                                                How much time
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                                                                                                                                                                                                                                This way round...
                                                                                                                                                                                                                                                                                                                                                                                                        rin un iffic ul
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                                                                                                                                                                                                                                                                                                                                                                                                     sp nco t d ffic
                                                                                                           s




                                                                                                                                                                                                                                                                                                                                                                                                        e ha Di
                                                                                                                                                                                        Retrospective Dialogue Sheet (Sprint)




                                                                                                                                                                                                                                                                                                                                                                                                            W
                                                                                                                                                                                                                                                                                                                                                                                                                                                   6.
                                                                                                             ,




                                                                                                                                                                                                                                                                                                               t
                                                                                                                                                                                                                                                                                                           rin te
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                                                                                                                                                                                                                                                                                                             d
                                                                                                                                                                                                                                                                                                          en
                                                                                                                                                                                                                                                                                                                                                                                                                         question reader lead
                                                                                                                                                                                                                                                                                                                                                                                                                         Remember to let the




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  "Typing is not the bottleneck" Kevlin Henney
                Paralysisʻ Winston Churchill




                                                                                                                                                                                                                                                                                                                                                                                                                            the discussion
                    Nothing avails but perfectionʻ
                         ."




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           http://www.softwarestrategy.co.uk/dlgsheets/
                                                                                                 From the list in #8, choose
                                                                                                                                                10.
                                                                                                 of work better?
                                                                                                 do, to make the next piece
                                                                                                 3 things you will do, or not
                                                  may be spelt




                                                                                                                                                                                                                                                                                                                                                                                                                                            be the greatest successes
                                                                                                         Action plan




                                                                                                                                                                                                                                                                                                                                                                                                                                                                               the timeline or write it on
                                                                                                                                                                                                                                                                                                                                                                                                                                            What do you consider to



                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Highlight successes on
                                                                                                                                                                                                                                                                                                                                                                                                                   5. Successes
     I do and I understand.” -- Confucius
     “I hear and I forget. I see and I remember.




                                                                                                                                                                                                                                                                                                                                                                                                                                            of this sprint?




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              "Most teams are so far from good enough that perfection and
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              good enough are effectively the same thing" Jason Gorman
                                                                                                                                                                                                                                                                                                                                                                                                                                                                               the sheet.
                                                                                                                                                       Nearly there....




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           good. Talk about both sides
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    on
                                                                                                                                                                                                                                                                                                                                                                                                                                                                             significant and memorable You don't have to agree is
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            everything, discussion

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         of the argument
     see in the world." Mahatma Ghandi
     "We need to be the change we wish to


                                                                          #3 .....................

                                                                                                                #2 .....................

                                                                                                                                                     #1 .....................




                                                                                                                                                                                                                                                                                                                                                                                                                                          Create a timeline for the sprint



                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Mark the start and end of the
                                                                                                                                                                                                                                                                                                                                                                                                                                                                             sprint (iteration) then mark
                                                                                                                                                                                                                                                                                                                                                                                                                                          you are considering in the




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              shortest schedules, lowest costs, and best customer satisfaction levels." Capers Jones
                                                                                                                                                                                                                                                                                                                                                                                                                 4. Create a timeline




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              "projects with low defect potentials and high defect removal efficiency also have the
                                                                                                                                                                                                                                                                                                                                                                                                                                          space above.
     But it is, perhaps, the end of the beginning." Winston Churchill
     "Now this is not the end. It is not even the beginning of the end.




                                                                                                                                                                                                                                                                                                                                                                                                                                                                             events.
                                                                                                     Everyone who took part
                                                                                                                                                  11.
                                                                                                     should sign here.
                                                                                                     agrees with the actions
                                                                                                     in this exercise, and

                                                                                                              Sign-up




                                                                                                                                                                                                                                                                                                                                                                                                                   This way round...
                                                                                                                                                                                                                                                                                                                                                                        Use this space however you like notes,
                                                                                                                                                                                www.dialoguesheets.com




                                                                                                                                                                                                                                                                                                                                                                        ideas, comments and suggestions.




                                                                                                                                                                                                                                                                                                                                                                                                                                          Does everyone agree to


                                                                                                                                                                                                                                                                                                                                                                                                                                          working on this sheet?
     Send feedback to: feedback@dialoguesheets.com
     Please tell us about your experience using this sheet.




                                                                                                                                                                                                                                                                                                                                                                                                                                          follow Kerth's Prime




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    apportion blame. Focus on the
                                                                                                                                                                                                                                                                                                                                                                                                                                          Directive (left) while




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    cause of problems and not the
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    The aim of this sheet is to find
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     better way of working, not to


                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         individuals involved.
                                                                             ..................
                                                                             ..................
                                                                             ..................
                                                                             ..................
                                                                             ..................
                                                                             ..................
                                                                             ..................
                                                                             ..................
                                                                              The team




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              "Insanity: doing the same thing over and over again
                                                                                                                                                                                                                                                                                                                                                                                                                 3. Set up
                                                                                                                                                                                                                                                                                               t
                                                                                                                                                                                                                                                                                             ar




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              and expecting different results." Albert Einstein
                                                                                                                                                                                                                                                                                        t
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                                                                                i   o                                                                                           This is a dialogue sheet, it is designed to                                                                                                          Make sure everyone                                                                                                 ire di tr be t
                                                         ea mo r t . I for ogu u                                                                                                                                                                                                                                                                                                                                                                       D e d            a
                                                                                                                                                                                                                                                                                                                                                                                                                                                      e w an the h er
                                                           c re ha f y gr e            b                                                                                        promote good conversation.                                                                                                                           has a pen to write on                                                                                         im at d id n w r h s
                                                        to h g se n 8 ou ou she e                                                                                                                                                                                                                                                                                                                                                                Pr wh tan d ve o rce
                                                      a w ro p                  h p       g                                                                                                                                                                                                                                          this sheet.                                                                                             's of rs ne gi his u at
                                                       ct or up ara the ave s of et is in                                                                                       Team members should seat themselves equally
                                                         io k                 n                                                                                                                                                                                                                                                                                                                                                            th s de yo d, e, eso on
                                                           n on a s te sp a 2 t                                                                                                                                                                                                                                                                                                                                                          er s n er ul                 r   i
                                                             pl             g       g o
                                                               an an epa rou lit in rou 8                                                                                       around the sheet so each question can be read                                                                                                                                                                                                           K rdle st u ev co tim he uat
                                                                 s d r            p    p                                                                                                                                                                                                                                             Agree how long you will                                                                              a u at e he , t sit
                                                                  at co ate s, two                                                                                              by at least one person easily. Take one question                                                                                                                                                                                                        eg m h sh t t s
                                                                                                                                                                                                                                                                                                                                                                                                                                       R we ve t or n a ilitie the .




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Fix the problem, not the blame.
                                                                     th mp sh giv
Th ast and urs.


                                                                       e
                                                                         en are eet e                                                                                           at a time, skip questions if you like. The                                                                                                           spend working on this                                                                                    lie he ow ab nd nd
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                      y
                                                                                                          ways
                                                                                                               of w                                                             note at least one question.
                                                                                                                                           (c) Software Strategy Ltd, 2010-2011 - Permission granted for individuals and                                                    Created by Allan Kelly           Based on ideas from Royal Institute               For more dialogue sheet downloads, printed sheets and
                                                                                                                                           organization to print and use this sheet for their own purposes. Copying to                                                      http://www.allankelly.net        of Technology, KTH, Stockholm
                                                                                                                                           third parties, modification, redistribution and sale of this sheet is not permitted.                                                                                                                                     information see http://www.dialoguesheets.com
Solution-Focused Goal-Driven
             Retrospectives
1. "Imagine that a miracle occurred and all our
   problems have been solved. How could you
   tell? What would be different?”
2. "If 10 is the ideal and 0 is where nothing is
   working, where are we now?”
3. "What are we already doing that works? That is,
   why are we [for example] 5 rather than 0?”
4. "Using the resources we have, what can we do
   to move one step closer to 10?"
   http://jchyip.blogspot.com.au/2012/02/solution-focused-goal-driven.html
Idealised Design
• The system was destroyed last night
• No science fiction, technology available now
• How things should be, not how things could
  be




       http://www.organizationaldynamics.upenn.edu/node/2008
Continuous Integration




http://www.cuberick.com/2008/10/continuous-integration.html
 http://martinfowler.com/articles/continuousIntegration.html
Continuous Testing

“What is continuous testing? It’s turning the
knob on Test Driven Development up to 11, by
automatically running the tests on every save.”




 http://blog.objectmentor.com/articles/2007/09/20/continuous-testing-explained
                http://topfunky.com/clients/blog/autotest-tm.mov
Guantanamo

“Do you have problems maintaining high test
coverage? All code is guilty until tested
innocent. Send the untested code to
Guantanamo!”




         http://docs.codehaus.org/display/ASH/Guantanamo
Graffle




http://graffle.rubyforge.org/
Chaos Monkey
“One of the first systems our engineers built in
AWS is called the Chaos Monkey. The Chaos
Monkey’s job is to randomly kill instances and
services within our architecture. If we aren’t
constantly testing our ability to succeed despite
failure, then it isn’t likely to work when it
matters most – in the event of an unexpected
outage.”

  http://techblog.netflix.com/2010/12/5-lessons-weve-learned-using-aws.html
Game Day
“Gameday is an exercise designed to increase
resilience through large-scale fault injection
across critical systems where resilience is seen
as the ability of a system to adapt to changes,
failures, & disturbances. By “system”, he means:
people, culture, processes, applications &
services, infrastructure, software and
hardware.”

       http://server.dzone.com/videos/creating-resiliency-through
Lean Startup




http://theleanstartup.com/
Lean Startup for Change
1. Identify an organisational problem
2. Propose a hypothesis for change
3. Identify assumptions in hypothesis
4. Design Minimal Viable Changes to test
   assumptions
5. When “value hypothesis” has been refined,
   switch to validate the “growth hypothesis”

     http://yuvalyeret.com/2012/05/16/so-what-is-lean-startup-for-change-ls4chg/
MINDSET?
http://martinfowler.com/bliki/EarlyPain.html
No Problem is a Problem
Authority vs Responsibility
Lewin Leadership Styles
• Authoritarian / Autocratic: “Do what I say!”
  (less creative)
• Delegative / Laissez Faire: “Good luck!” (least
  productive)
• Participative / Democratic: “Why did you
  decide that? Have you considered this?” (most
  effective)


       http://psychology.about.com/od/leadership/a/leadstyles.htm

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Edgy Lean, Agile, and Systems Thinking things that you may not have heard of

  • 1. Edgy Lean, Agile, Systems Thinking Things That You May Not Have Heard Of Jason Yip @jchyip j.c.yip@computer.org http://jchyip.blogspot.com
  • 6. “the minimum viable product is that version of a new product which allows a team to collect the maximum amount of validated learning about customers with the least effort.” http://www.startuplessonslearned.com/2009/08/minimum-viable-product-guide.html
  • 8. Magic Test “…simply to put up a web page that says ‘Do you have this problem? I’m going to solve it for you.’ And not really specify, be a little vague on how you’re going to solve it. You’re basically saying ‘I’m going to solve it by magic’. And then see if people sign up and with those people that sign up then you want to engage in dialog with them. We always say ‘If you can’t sell magic, you definitely can’t sell your product’…” http://mixergy.com/eric-ries-lean-startup-interview/
  • 10. Detective’s Blackboard http://zsoltfabok.com/blog/2011/09/our-detectives-blackboard/ “This is the team’s external brain.” http://www.infoq.com/interviews/belshee-shore-mmf
  • 11. Retrospectives • What did we do well, that if we don’t discuss we might forget? • What did we learn? • What should we do differently next time? • What still puzzles us? http://retrospectives.com/pages/RetrospectiveKeyQuestions.html
  • 12. sheet. They are intended to stimulate discussion. software development" Steve McConnell You might, or might not agree with the quotes along the edge of the John Maynard Keynes path to a solution.” - Ward Cunningham "Stable requirements are the holy grail of “It is better to be roughly right than precisely wrong.” - “What is simplicity? Simplicity is the shortest change them yourself.” -- Andy Warhol They always say time changes things, but you actually have to "Ugly programs are like ugly suspension bridges: they're much each idea. more liable to collapse than pretty ones" Eric Raymond many of you agree with count (and record) how re pos de as mt on thi . doing? he n inclu the lis k bette next all ideas then quickly Wri t to wo erently you w o sprin do di f thing should stop sibl cou e a list Make a long list, include se e s Mak o diffe el lti te 9. anything you e - a any id sheet or cu ld Is there keep doing. e iffi D t. elin e d is u t lea 8. Stop ee th yo you did which you want to im th g in did sh t r rd ff ur s st 4 s as Make a list of all the things Enough? e o th eco have you left? r d tie s t? te ul tie r 7. Keep R ! ea ent How much time s This way round... rin un iffic ul r sp nco t d ffic s e ha Di Retrospective Dialogue Sheet (Sprint) W 6. , t rin te Sp da shorter: ʻ "The maxim ʻ d en question reader lead Remember to let the "Typing is not the bottleneck" Kevlin Henney Paralysisʻ Winston Churchill the discussion Nothing avails but perfectionʻ ." http://www.softwarestrategy.co.uk/dlgsheets/ From the list in #8, choose 10. of work better? do, to make the next piece 3 things you will do, or not may be spelt be the greatest successes Action plan the timeline or write it on What do you consider to Highlight successes on 5. Successes I do and I understand.” -- Confucius “I hear and I forget. I see and I remember. of this sprint? "Most teams are so far from good enough that perfection and good enough are effectively the same thing" Jason Gorman the sheet. Nearly there.... good. Talk about both sides on significant and memorable You don't have to agree is everything, discussion of the argument see in the world." Mahatma Ghandi "We need to be the change we wish to #3 ..................... #2 ..................... #1 ..................... Create a timeline for the sprint Mark the start and end of the sprint (iteration) then mark you are considering in the shortest schedules, lowest costs, and best customer satisfaction levels." Capers Jones 4. Create a timeline "projects with low defect potentials and high defect removal efficiency also have the space above. But it is, perhaps, the end of the beginning." Winston Churchill "Now this is not the end. It is not even the beginning of the end. events. Everyone who took part 11. should sign here. agrees with the actions in this exercise, and Sign-up This way round... Use this space however you like notes, www.dialoguesheets.com ideas, comments and suggestions. Does everyone agree to working on this sheet? Send feedback to: feedback@dialoguesheets.com Please tell us about your experience using this sheet. follow Kerth's Prime apportion blame. Focus on the Directive (left) while cause of problems and not the The aim of this sheet is to find better way of working, not to individuals involved. .................. .................. .................. .................. .................. .................. .................. .................. The team "Insanity: doing the same thing over and over again 3. Set up t ar and expecting different results." Albert Einstein t ts rin Sp ate d B in T fo p te h i r e 1. Start here 2. Set up e er iv v , ct sco uly st l eo p nd e s d e y o a r rge le d al i o This is a dialogue sheet, it is designed to Make sure everyone ire di tr be t ea mo r t . I for ogu u D e d a e w an the h er c re ha f y gr e b promote good conversation. has a pen to write on im at d id n w r h s to h g se n 8 ou ou she e Pr wh tan d ve o rce a w ro p h p g this sheet. 's of rs ne gi his u at ct or up ara the ave s of et is in Team members should seat themselves equally io k n th s de yo d, e, eso on n on a s te sp a 2 t er s n er ul r i pl g g o an an epa rou lit in rou 8 around the sheet so each question can be read K rdle st u ev co tim he uat s d r p p Agree how long you will a u at e he , t sit at co ate s, two by at least one person easily. Take one question eg m h sh t t s R we ve t or n a ilitie the . Fix the problem, not the blame. th mp sh giv Th ast and urs. e en are eet e at a time, skip questions if you like. The spend working on this lie he ow ab nd nd at plete o ho c om v er is s one ma be job kn nd e, a ha le d. person closest to the question should read out sheet and write it in this l o he as a b w kills aila et h ou r be oal of this the question and take notes of the discussion. box: tw wil s av The g to help l ta to is sheet er Each person should get a chance to read and d bett ke you fin orking. y ways of w note at least one question. (c) Software Strategy Ltd, 2010-2011 - Permission granted for individuals and Created by Allan Kelly Based on ideas from Royal Institute For more dialogue sheet downloads, printed sheets and organization to print and use this sheet for their own purposes. Copying to http://www.allankelly.net of Technology, KTH, Stockholm third parties, modification, redistribution and sale of this sheet is not permitted. information see http://www.dialoguesheets.com
  • 13. Solution-Focused Goal-Driven Retrospectives 1. "Imagine that a miracle occurred and all our problems have been solved. How could you tell? What would be different?” 2. "If 10 is the ideal and 0 is where nothing is working, where are we now?” 3. "What are we already doing that works? That is, why are we [for example] 5 rather than 0?” 4. "Using the resources we have, what can we do to move one step closer to 10?" http://jchyip.blogspot.com.au/2012/02/solution-focused-goal-driven.html
  • 14. Idealised Design • The system was destroyed last night • No science fiction, technology available now • How things should be, not how things could be http://www.organizationaldynamics.upenn.edu/node/2008
  • 16. Continuous Testing “What is continuous testing? It’s turning the knob on Test Driven Development up to 11, by automatically running the tests on every save.” http://blog.objectmentor.com/articles/2007/09/20/continuous-testing-explained http://topfunky.com/clients/blog/autotest-tm.mov
  • 17. Guantanamo “Do you have problems maintaining high test coverage? All code is guilty until tested innocent. Send the untested code to Guantanamo!” http://docs.codehaus.org/display/ASH/Guantanamo
  • 19. Chaos Monkey “One of the first systems our engineers built in AWS is called the Chaos Monkey. The Chaos Monkey’s job is to randomly kill instances and services within our architecture. If we aren’t constantly testing our ability to succeed despite failure, then it isn’t likely to work when it matters most – in the event of an unexpected outage.” http://techblog.netflix.com/2010/12/5-lessons-weve-learned-using-aws.html
  • 20. Game Day “Gameday is an exercise designed to increase resilience through large-scale fault injection across critical systems where resilience is seen as the ability of a system to adapt to changes, failures, & disturbances. By “system”, he means: people, culture, processes, applications & services, infrastructure, software and hardware.” http://server.dzone.com/videos/creating-resiliency-through
  • 22. Lean Startup for Change 1. Identify an organisational problem 2. Propose a hypothesis for change 3. Identify assumptions in hypothesis 4. Design Minimal Viable Changes to test assumptions 5. When “value hypothesis” has been refined, switch to validate the “growth hypothesis” http://yuvalyeret.com/2012/05/16/so-what-is-lean-startup-for-change-ls4chg/
  • 25. No Problem is a Problem
  • 27. Lewin Leadership Styles • Authoritarian / Autocratic: “Do what I say!” (less creative) • Delegative / Laissez Faire: “Good luck!” (least productive) • Participative / Democratic: “Why did you decide that? Have you considered this?” (most effective) http://psychology.about.com/od/leadership/a/leadstyles.htm

Hinweis der Redaktion

  1. Key point: We’re introducing an expectation of behaviour here that moves us away from “Whose job is this?” “Not my problem” to “What is the right thing to do?” “How can I help?” That’s because the WIP limit policy makes it *our* problem, not just your problem.