This is a framework that lets us identify how we’re going to determine success. While the business will continue to have high-level KPIs and performance scorecards, this framework takes it down to a more granular level, and gives us some very concrete ideas about how to determine if we’ve delivered actual value. It lets us look both at sentiment and behavior, both of which tell us about how much people like using our stuff.
This is a framework that lets us identify how we’re going to determine success. While the business will continue to have high-level KPIs and performance scorecards, this framework takes it down to a more granular level, and gives us some very concrete ideas about how to determine if we’ve delivered actual value. It lets us look both at sentiment and behavior, both of which tell us about how much people like using our stuff.