Digital systems — such as Facebook, Wikipedia, and your bank's website — are more than products or tools: They create contexts that change the way we interact, think, understand, and act. In many ways, they function like places. This presentation gives designers of such "information environments" conceptual tools to help them created products and services that better serve our needs.

1. LIVING IN
INFORMATION
Jorge Arango
Image: https://commons.wikimedia.org

2. Jorge Arango
Information Architect

3. One Montgomery
Image: https://commons.wikimedia.org/wiki/File:2017_1_Montgomery_Street.jpg

4. Image: salesforcetower.com
Image: https://commons.wikimedia.org/wiki/File:2017_1_Montgomery_Street.jpg

5. Image: salesforcetower.com
Image: https://www.flickr.com/photos/freeloosedirt/3454245956

6. Image: https://commons.wikimedia.org/wiki/File:NorthernLightsSC2.jpg

7. Image: https://commons.wikimedia.org/wiki/File:A_classroom_with_state-of-the-art_eq

8. Image: http://www.publicdomainpictures.net/

9. Image: salesforcetower.com
Image: https://en.wikipedia.org/wiki/The_Big_Debate

10. Image: https://www.loc.gov/item/2011633764/

12. Image: http://www.washingtonexaminer.com/

13. “We are called to be
architects of the
future, not its victims.”
— R. Buckminster Fuller

14. Image: https://commons.wikimedia.org
STRUCTURE

15. Kimbell
Image: https://commons.wikimedia.org/wiki/File:Kimbell_Art_Museum_Highsmith.jpg

19. SOUTH GALLERY
BACK OFFICE
SHOP
LOBBY
ENTRANCE
AUDITORIUM
CAFE
NORTH GALLERY

20. PUBLIC PRIVATELOGIN

22. Image: https://commons.wikimedia.org
SYSTEMS

23. Image: https://commons.wikimedia.org/wiki/File:Kimbell_Art_Museum_January_2017_2.jpg

24. Image: https://commons.wikimedia.org

26. Image: https://commons.wikimedia.org
RESILIENCE

27. Pace layer model 1
Brand, 1994

28. FedEx website
2006
2016

29. Image: https://commons.wikimedia.org
RESILIENCE
SYSTEMS
STRUCTURES

30. Image: https://commons.wikimedia.org
CONCEPTUAL
MODELING

31. Image: http://lilyglover.blogspot.com/2009/10/hatchery-bubble-diagram.html

33. Conceptual Models
Core to Good Design
Jeff Johnson &
Austin Henderson
Morgan & Claypool, 2011

34. “Making wholeness
heals the maker.”
— Christopher Alexander

35. Q&A
Jorge Arango
Image: https://commons.wikimedia.org