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Understanding
Social Learning
in the Workplace
Jane Hart
Swiss E-Learning Conference, Zurich, 12 April 2016
#selc16
(c) C4LPT, 2016
@C4LPT
www.JaneHart.com
www.C4LPT.co.uk
www.ModernWorkplaceLearning.com
(c) C4LPT, 2016
What is 

social learning?
(c) C4LPT, 2016
Good News
Bad News
4
(c) C4LPT, 2016
Bad News
Social learning is not a new e-learning trend
5
(c) C4LPT, 2016
Good News
Social learning is much much more than that
6
(c) C4LPT, 2016
It’s not even new!
7
(c) C4LPT, 2016 8
(c) C4LPT, 2016
Does social media + learning = social learning ???
(c) C4LPT, 2016
Social learning doesn’t require the use of social media
(c) C4LPT, 2016
Social media can make learning 

a more powerful experience
(c) C4LPT, 2016
The use of social media tools doesn’t mean 

social learning will take place
(c) C4LPT, 2016
“Social learning is about people
connecting, conversing,
collaborating and learning from
and with, one another on a daily
basis at work”.
(c) C4LPT, 2016 14
1 - learning with and from others
2 - with and without technology
3 - where “learning” is a very wide concept
Social Learning is …
(c) C4LPT, 2016 15
What does 

social learning
look like?
(c) C4LPT, 2016
Social Learning in the Workplace
collaborative
classrooms
social online
workshops
learning 

cafes
innovation
workshops
learning
challenges &
campaigns
other knowledge
sharing and
networking events
work teams
communities 

of practice
professional
social learning
sharing knowledge and experiences
cooperation and collaboration
relationship building
structured unstructured
(c) C4LPT, 2016
collaborative
classrooms
social online
workshops
learning 

cafes
innovation
workshops
Social Learning in the Workplace
social
collaboration
communities 

of practice
professional
social learning
professional networking
PLNs
(c) C4LPT, 2016
(c) C4LPT, 2016
Social Learning in the Workplace
social

work teams
communities 

of practice
professional
social learning
social collaboration
knowledge and experience sharing
(c) C4LPT, 2016
social 

work teams
communities 

of practice
Social Learning in the Workplace
professional
social learning
social collaboration
knowledge and experience sharing
(c) C4LPT, 2016
work teams
communities 

of practice
professional
social
learning
learning 

cafes
Social Learning in the Workplace
collaborative
classrooms
social online
workshops
innovation
workshops
learning
challenges &
campaigns
other knowledge
sharing and
networking events
collaborative problem solving
(c) C4LPT, 2016
work teams
communities 

of practice
professional
social
learning
innovation
workshops
Social Learning in the Workplace
collaborative
classrooms
social online
workshops
learning 

cafes
learning
challenges &
campaigns
other knowledge
sharing and
networking events
collaborative problem solving
(c) C4LPT, 2016
learning
challenges &
campaigns
Social Learning in the Workplace
other knowledge
sharing and
networking
events
relationship building
(c) C4LPT, 2016
learning 

cafes
innovation
workshops
work teams
communities 

of practice
professional
social
learning
collaborative
classrooms
Social Learning in the Workplace
social online
workshops
learning
challenges &
campaigns
structured social learning experiences
(c) C4LPT, 2016
work teams
communities 

of practice
professional
social
learning
social online
workshops
Social Learning in the Workplace
collaborative
classrooms
learning
challenges &
campaigns
structured social learning experiences
(c) C4LPT, 2016
learning 

cafes
innovation
workshops
other knowledge sharing and networking events
work teams
communities 

of practice
professional
social
learning
learning
challenges &
campaigns
Social Learning in the Workplace
collaborative
classrooms
social online
workshops
structured social learning experiences
(c) C4LPT, 2016
Social Learning in the Workplace
collaborative
classrooms
social online
workshops
learning 

cafes
innovation
workshops
learning
challenges &
campaigns
other knowledge
sharing and
networking events
work teams
communities 

of practice
professional
social learning
structured unstructured
(c) C4LPT, 2016 28
How can we
SUPPORT 

social learning
in the workplace?
(c) C4LPT, 2016
scaffolding & coordinating
guiding & facilitating
advising and encouraging
Supporting

Social Learning in the Workplace
collaborative
classrooms
social online
workshops
learning 

cafes
innovation
workshops
learning
challenges &
campaigns
other knowledge
sharing and
networking events
work teams
communities 

of practice
professional
social learning
(c) C4LPT, 2016
scaffolding & coordinating
guiding & facilitating
advising and encouraging
Supporting

Social Learning in the Workplace
collaborative
classrooms
social online
workshops
learning 

cafes
innovation
workshops
learning
challenges &
campaigns
other knowledge
sharing and
networking events
work teams
communities 

of practice
professional
social learning
scaffolding & coordinating
designing a learning experience
that gives enough structure

without constraining 

personal and social learning
(c) C4LPT, 2016
scaffolding & coordinating
guiding & facilitating
advising and encouraging
Supporting

Social Learning in the Workplace
collaborative
classrooms
social online
workshops
learning 

cafes
innovation
workshops
learning
challenges &
campaigns
other knowledge
sharing and
networking events
work teams
communities 

of practice
professional
social learning
guiding & facilitating
being a “guide on the side”

rather than 

a “sage on the stage”
(c) C4LPT, 2016
advising and encouraging
Supporting

Social Learning in the Workplace
collaborative
classrooms
social online
workshops
learning 

cafes
innovation
workshops
learning
challenges &
campaigns
other knowledge
sharing and
networking events
work teams
communities 

of practice
professional
social learning
advising & encouraging
supporting managers

teams and individuals
to be social
giving bespoke guidance
(c) C4LPT, 2016 33
How can
TECHNOLOGY
underpin

social learning
in the workplace?
(c) C4LPT, 2016 34
Technology underpinning

Social Learning in the Workplace
professional
social learning
(c) C4LPT, 2016 35
Technology underpinning

Social Learning in the Workplace
social

work teams
communities 

of practice
(c) C4LPT, 2016 36
social online
workshops
learning
challenges &
campaigns
collaborative
classrooms
Technology underpinning

Social Learning in the Workplace
(c) C4LPT, 2016 37
conventional

learning platforms
social platforms
enterprise

social networks
collaborative
classrooms
social online
workshops
learning
challenges &
campaigns
Technology underpinning

Social Learning in the Workplace
(c) C4LPT, 2016
enterprise social network as a common social platform
learning is not constrained

by traditional thinking
helps to embed learning
in the workflow
focus is on connecting

conversation and sharing
Technology underpinning

Social Learning in the Workplace
collaborative
classrooms
social online
workshops
learning 

cafes
innovation
workshops
learning
challenges &
campaigns
other knowledge
sharing and
networking events
work teams
communities 

of practice
professional
social learning
(c) C4LPT, 2016 39
CASE STUDYHow I use Yammer
to host
social online workshops

and learning challenges
to individuals and organisations
worldwide
(c) C4LPT, 2016
Identify performance outcome
what people need to be able to do
as a result of their participation 

(not just know or understand)
Scaffolding Social Learning
Decide how best to assess this
performance outcome
e.g. real-world performance task,
self-, peer- or manager-evaluation
Design a series of activities 

that build competence to meet the performance outcomes
as well as encourage knowledge sharing and collaboration
(c) C4LPT, 2016
INDIVIDUAL
• Reflect on some content -
and share thoughts
• Find out something/work
on a challenge - and share
results
• Create or produce
something - and share it
Types of 

Social & Collaboration

Activities
GROUP
• Converse/discuss a topic together
• Group brainstorm - have a groupthink
about something & produce a collective
outcome
• Co-create a resource - input into a
collaborative resource
• Collaborate - work together to produce a
collaborative outcome
(c) C4LPT, 2016
4 - Set up a group space in Yammer
Yammer group
(c) C4LPT, 2016
Welcome and set expectations
Model social behaviours
Facilitate with a light touch
Promote self-governance
Don’t (en)force participation
Don’t equate activity with learning
Be as much a participant as a guide
Guiding the 

Social Learning Experience
(c) C4LPT, 2016
Where there are people who
want to learn with and from 

one another

MOTIVATION
44
Where is
successful
social learning
taking place?
Where the
organisation
encourages,

supports and rewards
social learning
CULTURE
(c) C4LPT, 2016
Are you ready to support social learning?
45
(c) C4LPT, 2016
@C4LPT
www.JaneHart.com
www.C4LPT.co.uk
www.ModernWorkplaceLearning.com

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Understanding Social Learning in the Workplace

  • 1. Understanding Social Learning in the Workplace Jane Hart Swiss E-Learning Conference, Zurich, 12 April 2016 #selc16
  • 3. (c) C4LPT, 2016 What is 
 social learning?
  • 4. (c) C4LPT, 2016 Good News Bad News 4
  • 5. (c) C4LPT, 2016 Bad News Social learning is not a new e-learning trend 5
  • 6. (c) C4LPT, 2016 Good News Social learning is much much more than that 6
  • 7. (c) C4LPT, 2016 It’s not even new! 7
  • 9. (c) C4LPT, 2016 Does social media + learning = social learning ???
  • 10. (c) C4LPT, 2016 Social learning doesn’t require the use of social media
  • 11. (c) C4LPT, 2016 Social media can make learning 
 a more powerful experience
  • 12. (c) C4LPT, 2016 The use of social media tools doesn’t mean 
 social learning will take place
  • 13. (c) C4LPT, 2016 “Social learning is about people connecting, conversing, collaborating and learning from and with, one another on a daily basis at work”.
  • 14. (c) C4LPT, 2016 14 1 - learning with and from others 2 - with and without technology 3 - where “learning” is a very wide concept Social Learning is …
  • 15. (c) C4LPT, 2016 15 What does 
 social learning look like?
  • 16. (c) C4LPT, 2016 Social Learning in the Workplace collaborative classrooms social online workshops learning 
 cafes innovation workshops learning challenges & campaigns other knowledge sharing and networking events work teams communities 
 of practice professional social learning sharing knowledge and experiences cooperation and collaboration relationship building structured unstructured
  • 17. (c) C4LPT, 2016 collaborative classrooms social online workshops learning 
 cafes innovation workshops Social Learning in the Workplace social collaboration communities 
 of practice professional social learning professional networking PLNs
  • 19. (c) C4LPT, 2016 Social Learning in the Workplace social
 work teams communities 
 of practice professional social learning social collaboration knowledge and experience sharing
  • 20. (c) C4LPT, 2016 social 
 work teams communities 
 of practice Social Learning in the Workplace professional social learning social collaboration knowledge and experience sharing
  • 21. (c) C4LPT, 2016 work teams communities 
 of practice professional social learning learning 
 cafes Social Learning in the Workplace collaborative classrooms social online workshops innovation workshops learning challenges & campaigns other knowledge sharing and networking events collaborative problem solving
  • 22. (c) C4LPT, 2016 work teams communities 
 of practice professional social learning innovation workshops Social Learning in the Workplace collaborative classrooms social online workshops learning 
 cafes learning challenges & campaigns other knowledge sharing and networking events collaborative problem solving
  • 23. (c) C4LPT, 2016 learning challenges & campaigns Social Learning in the Workplace other knowledge sharing and networking events relationship building
  • 24. (c) C4LPT, 2016 learning 
 cafes innovation workshops work teams communities 
 of practice professional social learning collaborative classrooms Social Learning in the Workplace social online workshops learning challenges & campaigns structured social learning experiences
  • 25. (c) C4LPT, 2016 work teams communities 
 of practice professional social learning social online workshops Social Learning in the Workplace collaborative classrooms learning challenges & campaigns structured social learning experiences
  • 26. (c) C4LPT, 2016 learning 
 cafes innovation workshops other knowledge sharing and networking events work teams communities 
 of practice professional social learning learning challenges & campaigns Social Learning in the Workplace collaborative classrooms social online workshops structured social learning experiences
  • 27. (c) C4LPT, 2016 Social Learning in the Workplace collaborative classrooms social online workshops learning 
 cafes innovation workshops learning challenges & campaigns other knowledge sharing and networking events work teams communities 
 of practice professional social learning structured unstructured
  • 28. (c) C4LPT, 2016 28 How can we SUPPORT 
 social learning in the workplace?
  • 29. (c) C4LPT, 2016 scaffolding & coordinating guiding & facilitating advising and encouraging Supporting
 Social Learning in the Workplace collaborative classrooms social online workshops learning 
 cafes innovation workshops learning challenges & campaigns other knowledge sharing and networking events work teams communities 
 of practice professional social learning
  • 30. (c) C4LPT, 2016 scaffolding & coordinating guiding & facilitating advising and encouraging Supporting
 Social Learning in the Workplace collaborative classrooms social online workshops learning 
 cafes innovation workshops learning challenges & campaigns other knowledge sharing and networking events work teams communities 
 of practice professional social learning scaffolding & coordinating designing a learning experience that gives enough structure
 without constraining 
 personal and social learning
  • 31. (c) C4LPT, 2016 scaffolding & coordinating guiding & facilitating advising and encouraging Supporting
 Social Learning in the Workplace collaborative classrooms social online workshops learning 
 cafes innovation workshops learning challenges & campaigns other knowledge sharing and networking events work teams communities 
 of practice professional social learning guiding & facilitating being a “guide on the side”
 rather than 
 a “sage on the stage”
  • 32. (c) C4LPT, 2016 advising and encouraging Supporting
 Social Learning in the Workplace collaborative classrooms social online workshops learning 
 cafes innovation workshops learning challenges & campaigns other knowledge sharing and networking events work teams communities 
 of practice professional social learning advising & encouraging supporting managers
 teams and individuals to be social giving bespoke guidance
  • 33. (c) C4LPT, 2016 33 How can TECHNOLOGY underpin
 social learning in the workplace?
  • 34. (c) C4LPT, 2016 34 Technology underpinning
 Social Learning in the Workplace professional social learning
  • 35. (c) C4LPT, 2016 35 Technology underpinning
 Social Learning in the Workplace social
 work teams communities 
 of practice
  • 36. (c) C4LPT, 2016 36 social online workshops learning challenges & campaigns collaborative classrooms Technology underpinning
 Social Learning in the Workplace
  • 37. (c) C4LPT, 2016 37 conventional
 learning platforms social platforms enterprise
 social networks collaborative classrooms social online workshops learning challenges & campaigns Technology underpinning
 Social Learning in the Workplace
  • 38. (c) C4LPT, 2016 enterprise social network as a common social platform learning is not constrained
 by traditional thinking helps to embed learning in the workflow focus is on connecting
 conversation and sharing Technology underpinning
 Social Learning in the Workplace collaborative classrooms social online workshops learning 
 cafes innovation workshops learning challenges & campaigns other knowledge sharing and networking events work teams communities 
 of practice professional social learning
  • 39. (c) C4LPT, 2016 39 CASE STUDYHow I use Yammer to host social online workshops
 and learning challenges to individuals and organisations worldwide
  • 40. (c) C4LPT, 2016 Identify performance outcome what people need to be able to do as a result of their participation 
 (not just know or understand) Scaffolding Social Learning Decide how best to assess this performance outcome e.g. real-world performance task, self-, peer- or manager-evaluation Design a series of activities 
 that build competence to meet the performance outcomes as well as encourage knowledge sharing and collaboration
  • 41. (c) C4LPT, 2016 INDIVIDUAL • Reflect on some content - and share thoughts • Find out something/work on a challenge - and share results • Create or produce something - and share it Types of 
 Social & Collaboration
 Activities GROUP • Converse/discuss a topic together • Group brainstorm - have a groupthink about something & produce a collective outcome • Co-create a resource - input into a collaborative resource • Collaborate - work together to produce a collaborative outcome
  • 42. (c) C4LPT, 2016 4 - Set up a group space in Yammer Yammer group
  • 43. (c) C4LPT, 2016 Welcome and set expectations Model social behaviours Facilitate with a light touch Promote self-governance Don’t (en)force participation Don’t equate activity with learning Be as much a participant as a guide Guiding the 
 Social Learning Experience
  • 44. (c) C4LPT, 2016 Where there are people who want to learn with and from 
 one another
 MOTIVATION 44 Where is successful social learning taking place? Where the organisation encourages,
 supports and rewards social learning CULTURE
  • 45. (c) C4LPT, 2016 Are you ready to support social learning? 45