Learning & Skills Group Webinar presentation, 6 March 2014

1. The
Next
Genera,on
of
Learning
Prac,ces
in
the
Age
of
Knowledge
Sharing
&
Collabora,on
Jane Hart
LSG Webinar, 6 March 2014

3. :
Agenda
•
•
•
•
•
how
the
way
we
learn
at
work
is
changing
the
importance
of
the
enterprise
social
networks
the
new
workplace
learning
prac,ces
that
are
evolving
the
new
roles
for
the
workplace
learning
professional
the
importance
of
“walking
the
social
talk”

4. [Q1]
How
is
the
Web
changing
the
way
YOU
learn?
4

5. We are using the Web to …
participate in wider educational opportunities

6. We are using the Social Web to build a professional
network of trusted friends and colleagues - aka PLN
(Personal Learning Network)
6

7. ask and answer questions of each other
exchange resources, ideas and
experiences
brainstorm and solve problems together
keep up to date with what our
colleagues are doing
learn from each other – often without
even realising it
7

8. “Knowledgeable networkers are very
good at what they do, and at the same
time, do not pretend to know it all.
… they KNOW A LOT OF
PEOPLE and HAVE A LOT OF
INFORMATION SOURCES.”
It’s the end of an era – enter the knowledgeable networker
Ken Perlman, Forbes, 13 February 2013

9. “We learned that individual
expertise did not distinguish
people as high performers. What
distinguished high performers
were larger and more diversified
personal networks.”

10. “25% of doctors use social
media daily to scan or explore
new medical information.
Social media never will
replace traditional means of
research and learning … it’s
an additional — and valuable
— channel that can add to a
physician’s knowledge base.”
Journal of Medical Internet
Research
10

11. We are using the Social Web to ..
“learn the new” and to keep up
to date with their industry and
profession
11

12. “entrepreneurial
learning”
“in this new world of flows, participating in
these knowledge flows is an active sport”
Cultivating the entrepreneurial learner in the 21st century,
John Seely Brown, DML Conference, 1 March 2012

13. This is why there is
growing frustration with
current e-learning
“knowledge dumps tarted
up with trivial interactions”
Clark Quinn
13

14. As a result some
employees are now
paying their children
to take their
e-learning for them.

15. The social learning revolution is …
workplace
… that we now have the tools to make it an even more powerful experience,
and it has changed the way many prefer to learn;
individuals now have the tools to solve their own learning and performance problems
15
and are bypassing IT and LD to do so

16. The
Next
Genera,on
of
Workplace
Learning
Prac,ces
in
the
Age
of
Knowledge
Sharing
and
Collabora,on
©
C4LPT
Training/
e-­‐Learning
Professional
Learning
knowledge
transfer
knowledge
acquisi,on
structured
directed
un/structured
self-­‐directed
LD
manages
LD
encourages
In
a
learning
pla[orm
(LMS)
On
the
Social
Web

17. “Personal Knowledge
Management is
a set of processes
individually constructed,
to help each of us
make sense of the world and
work more effectively.”
Harold Jarche
Principal, Jarche Consulting

18. filter
synthesise
what
how
with whom
PKM
is our part of
the
social learning
contract

19. New enterprise social networking (ESN) tools are emerging

20. Ac,vity
stream
Real-­‐,me
updates
Member
commen,ng
Threaded
discussions
20

21. We can’t automatically make employees
interact in deep and sustainable ways simply by
hitting the on button, creating a Facebook page,
launching internal social communication or realtime performance feedback platforms and
replacing e-mail addresses with hash tags any
more than we could generate long-term
shareholder value by slapping an “e” in front of
our business name.
We can’t order an employee to have a great
idea or mandate rich, creative collaborations
any more than we can order a doctor to
become more humane or a teacher to be more
inspirational in the classroom.”
The Top Ten ways to become truly social,
Dov Seidman, Forbes, 24 February 2012

22. “You
can’t
train
people
to
be
social
–
only
show
them
what
it
is
like
to
be
be
social.”
Jane
Hart
Founder,
C4LPT
22

23. The
Next
Genera,on
of
Workplace
Learning
Prac,ces
in
the
Age
of
Knowledge
Sharing
and
Collabora,on
©
C4LPT
Training/
e-­‐Learning
Workforce
Collabora,on
Professional
Learning
knowledge
transfer
knowledge
sharing
knowledge
acquisi,on
structured
directed
unstructured
self-­‐directed
un/structured
self-­‐directed
LD
manages
LD
supports
LD
encourages
In
a
learning
pla[orm
(LMS)
In
the
enterprise
social
network
(ESN)/
enterprise
collabora,on
pla[orm
Q2 : How are you helping work teams and groups
work and learn together?
On
the
Social
Web

24. We can help teams to work learn together, share
their knowledge experiences in the flow of wok.
© C4LPT, 2013
24

25. We can help teams collaborate purposefully and
productively
© C4LPT, 2013
25

26. We can help teams support their own performance problems

27. The
Next
Genera,on
of
Workplace
Learning
Prac,ces
in
the
Age
of
Knowledge
Sharing
and
Collabora,on
©
C4LPT
Training/
e-­‐Learning
Workforce
Collabora,on
Professional
Learning
knowledge
transfer
knowledge
sharing
knowledge
acquisi,on
structured
directed
unstructured
self-­‐directed
un/structured
self-­‐directed
LD
manages
LD
supports
LD
encourages
In
a
learning
pla[orm
(LMS)
In
the
enterprise
social
network
(ESN)/
enterprise
collabora,on
pla[orm
On
the
Social
Web

28. The
Next
Genera,on
of
Workplace
Learning
Prac,ces
in
the
Age
of
Knowledge
Sharing
and
Collabora,on
©
C4LPT
Training/
e-­‐Learning
Connected
Learning
Workplace
Collabora,on
Professional
Learning
knowledge
transfer
knowledge
co-­‐crea,on
knowledge
sharing
knowledge
acquisi,on
structured
directed
semi-­‐structured
semi-­‐directed
unstructured
self-­‐directed
un/structured
self-­‐directed
LD
manages
LD
scaffolds
LD
supports
LD
advises
In
a
learning
pla[orm
(LMS)
In
the
enterprise
social
network
(ESN)/
enterprise
collabora,on
pla[orm
On
the
Social
Web

29. 5 principles of Connected Learning
1
–
scaffolding
(semi-­‐structured)
2
-­‐
self-­‐governance
(semi-­‐directed)
3
-­‐
social
as
focus
4
-­‐
content
as
support
5
-­‐
performance-­‐oriented

30. Examples of
Connected Learning
Learning communities
Online social workshops
Backchannel learning
Learning flows
Social mentoring
Social onboarding

31. Social onboarding
[Q3] Do you use
social onboarding?
get to know co-workers
and company culture
ask answer questions
access resources
AND start contributing
from the outset
31

32. The
Learning
Flow
A
Learning
Flow
is
a
con,nuous
steady
stream
of
social
micro-­‐learning
ac,vi,es
Professional
Learning
Training/
e-­‐Learning
Tradi,onal
Course
Connected
Learning
Learning
Flow
Workplace
Collabora,on
Ac,vity
streams

33. Example
of
a
Learning
Flow
Find out more at
www.TheLearningFlow.com

34. Walk the Social Talk
“A Social Learning Practitioner is a learning
professional who encourages, enables and supports
knowledge sharing and collaboration across the
organisation – not just in training.
He/she is a role model, leading the way by showing
the business what it is to be social, and modelling the
new knowledge sharing and collaboration behaviours
that are required for the business to operate
effectively in the modern world.”

35. connectedworkplace.co.uk/slpp/

36. To purchase
a copy of the Handbook
C4LPT.co.uk/
social-learninghandbook-2014/
36