The document discusses evidence from surveys of employees and employers on talent management practices. It then summarizes different HR systems or "bundles" of practices found in steel production lines and their relationship to productivity outcomes. The most innovative system with careful selection, training, compensation and involvement practices had the highest productivity. The document suggests that successfully leading change to adopt more innovative HR systems can provide competitive advantages through increased productivity and quality.

1. Organization 8338 Strategic HRM Professor James C. Hayton, PhD

5. Multiple Roles of HR Function Strategic Partner Change Agent Employee Advocate Administrative Expert System People FOCUS Long Term TIME FRAME Day-to-day

17. A Simplistic Illustration of EXTERNAL CONGRUENCE of HR System with the business strategy. Weak HRM Innovation Strategy Not supported HRM supports business strategy Overinvest In HRM Does not support Low Cost strategy HRM supports business strategy Low High Cost of HR System Innovation Generic Strategy Low Cost

18. What is the Goal of your Organization?

24. Metrics: HR’s Feedback Mechanism

26. THE SEARS EXAMPLE Copyright James Hayton 2008

27. A Truncated version of the Sears Map (Total Performance Indicator Model) Job Attitudes Org Attitudes Employee Behaviors Employee Retention Perceived Service Helpfulness Perceived Merchandize Value Customer Impression Customer Recommend Customer Retention ROA Margins Rev. growth

28. THE SYSCO CASE Copyright SDA Bocconi 2008

34. Predictors of Positive Work Climate What drives Employee Satisfaction? (FLS)   My supervisor removes obstacles so I can do my job better (LS)  The leadership of our operating company spends a good amount of time talking with employees (R)  Doing my job well leads to monetary rewards (FLS)   My supervisor cares about me as a person (FLS)   I have received constructive feedback on my performance within the last 6 months

36. 0 1% 2% 3% 4% 5% 6% 7% Correlation between Key Metrics and Growth