Presentation by Mr. Reshan Dewapura, CEO of ICTA, conducted at the Jaffna IT Week 2014 in University of Jaffna

1. 6th December, 2014
Jaffna IT Conference
Reshan Dewapura
ICT Agency of Sri Lanka

2. Networked Readiness Index (NRI)
Year 2006/07 2007/08 2008/09 2009/10 2010/11 2011/12 2012/13 2013/14
Countries 122 127 134 133 138 142 144 148
India 44 50 54 43 48 69 68 83
Sri Lanka 86 79 72 72 66 71 69 75
Nepal 108 119 127 124 131 128 126 123
Bangladesh 118 124 130 118 115 113 114 119
Pakistan 84 84 98 87 88 102 105 111
SL % 70% 62% 54% 54% 48% 49% 47% 51%

3. Our Rankings (Globally & in South Asia)
Global Competitiveness
Rank
73/144; (2)
Doing Business
Rank
99/190; (1)
Human
Development
Index
73/187; (1)
Global Services
Location Index
16/50; (2)
Index of
Economic
Freedom
90/186; (1)
Global
Innovation
Efficiency
Index
10 (2)
Network
Readiness Index
75/148; (1)
UN e-Gov
Index
74/192; (1)

4. ICT Literacy in Sri Lanka
50 % - 2014
75 % - 2016
Dept of Census and Statistics

5. e-Sri Lanka – The Vision
“ Take the dividends of ICT
- to every village,
- to every citizen,
- to every business and also
- transform the way government think and works”

6. e-Sri Lanka – The Program
PEACE
e-Society
Re-engineering
Government
Information
Infrastructure
ICT Policy,
Leadership &
Institutional
Development
ICT Investment
& Private Sector
Development
ICT Human
Resources
Capacity
Building
EQUITY
GROWTH
An Integrated
e-Development
Model

7. e-Sri Lanka Development project
Main Focus areas
1. To improve efficiency for a citizen centric
government
2. To promote the IT/BPO industry
3. To promote affordable access, connectivity,
Local content and Innovation
4. To set-up the Enabling Environment

8. e-Sri Lanka Development project
Main Focus areas
1. To improve efficiency for a citizen centric
government
2. To promote the IT/BPO industry
3. To promote affordable access, connectivity,
Local content and Innovation
4. To set-up the Enabling Environment

9. 1. Improve efficiency for Citizen centric govt.
ICT Infrastructure & information to Citizens
• LGN (Lanka Government Network): 550+ Govt. Orgs.
connected
• Lanka Gate: e-Service Delivery Platform, and Country
Portal (including payment gateway services)
implemented
• GIDC: 500+ Govt. websites developed and hosted
• Lanka Government Cloud implemented, and providing
IaaS, PaaS, AaaS to government orgs.
• GIC (Government Information Centre) – 1919:
providing Information on 3000+ public services of 300+
govt. Organizations

10. 1. Improve efficiency for Citizen centric govt.
IT Systems
• BMD: Digitization of 32m Birth, Marriage & Death Cert’s
• Population Registry: Automated system for civil registration
• Sri Lanka Land Info. Management System (e-SLIMS)
• e-Pensions: Automation of Pensions approval & payment
• Supreme Court & Court of Appeal: e-filing & e-schedule
• e Samurdhi: HR and CRM modules
• e-HRM: for Ministry of Public Administration
• e-Local Govt.: Automation of applications, payments and
approvals

11. 1. Improve efficiency for Citizen centric govt.
e-Services
• Online vehicle Revenue License (Road Tax)
• View: Vehicle info, Reservation of vehicle numbers, Last
issued vehicle number, Housing loan details, Exam
application processing, Exam re-correction application,
Issuing exam certificates,
• Payments: Utility bills, Shipping agent license, Intercity and
express train tickets, Visa on Arrival
• Inquiries: Crop prices, Tea factory elevation average prices,
Train Schedule service, Foreign job opportunities
• View: EPF/ETF details, Exam results
• Status of: Passport application, Visa application, Police
Clearance certificate, NIC application, Birth / Citizenship app.

12. 1. Improve efficiency for Citizen centric govt.
Sri Lanka Country Portal
G2C G2B G2G
I n t e r n e t I n t r a n e t
Govt. to Citizen Govt. to Business Govt. to Govt.
Information
Bank
I N F R A S T R U C T U R E A R C H I T E C T U R E
E-Government Supporting Infrastructure
Nation- Wide ICT Infrastructure
LGN (Lanka Government Network)
I N F O R M A T I O N A R C H I T E C T U R E
People Hub
Government Internal Solutions Government e-Services
Telecommunication Backbone
e-Motoring
Solution
e-Foreign Employment
Solution
e-Pension
Solution
E-HRM
Solution
e-People Registry
Solution
e-Tax Filing
Solution
…………………….
e-Procurement
Solution
e-EPF
Solution
e-Bill
Solution
Lanka - Gate
Lanka Gate
Payment
Gateway
National
Certificate
Authority
Land Hub
Establishments
Hub
Mobile
Service
Management
HR Policy &
HRD
Lanka
Government
Cloud

13. 1. Improve efficiency for Citizen centric govt.
UN e-Govt. Development Index 2014
• Placed 71 among 192 countries
• Leapfrogged 41 places since 2012
• Ranked 1st in South Asia
• Ranked 6th in ASEAN following S. Korea,
Singapore, Japan, Malaysia & China
• Ranked 7th globally in ‘High On-line Service
Performance, relative to income’
• Ranked 37th in Online Service Sub index
• Ranked 38th in e-Participation.

14. e-Sri Lanka Development project
Main Focus areas
1. To improve efficiency for a citizen centric
government
2. To promote the IT/BPO industry
3. To promote affordable access, connectivity,
Local content and Innovation
4. To set-up the Enabling Environment

15. 2. Promotion of the IT/BPM industry
2007
USD 213
Mn
34,000 IT
workforce
4,000 BPO
workforce
2010
USD 310 Mn
50,000 IT
workforce
13,000 BPO
workforce
2013
USD 720 Mn
80,000 IT
workforce
17,400 BPO
workforce
2016
USD 1.0 Bn
100,000
workforce
2022
USD 5.0
Bn
200,000
workforce
2014
USD 850 mn
2015

16. 2. Promotion of the IT/BPM industry
US $ 6 Million Investment to support Industry Growth
• 21 overseas business missions benefitting 70+ companies
• Support for 60+ ICT companies for obtaining quality certificates
• Industry related in-house training opportunities for 3,500+ ICT
professionals from 175+ companies and 400+ trainers
• 60+ seminars for the ICT industry (for 1750+ participants)
• 3,000+ vouchers for vender certification (MS, Oracle, CISCO etc)
• BPO related training for 650+ ICT employees from 10 companies
• ICT-BPO Career fairs with the participation of 40,000+ school
children and 1000+ principals & teachers from 10 districts.
• Support for Overseas Business Development for 50+ companies
• Graduation of 20+ Tech Startups, with 10 more on-going
• 10 Regional SME Fairs, with 60+ ICT SMEs, for 1000+ Non-ICT SMEs

17. e-Sri Lanka Development project
Main Focus areas
1. To improve efficiency for a citizen centric
government
2. To promote IT/BPO industry
3. To promote affordable access, connectivity,
Local content and Innovation
4. To set-up the Enabling Environment

18. 3. Access, Content & Innovation
Nenasala (Telecentre) Program
• Established 920+ Nenasala centers (16% in North & East)
• Nenasalas: Rural Internet Kiosk set-up as a public good,
focusing on social sustainability.
• Comprehensive residential training workshops conducted
for operators/ owners (Training Workshops: 5 day – 25+, 3
day – 30+, Overseas Study tours - 5, Others – 20+)

19. 3. Access, Content & Innovation
e-Society Development Program
• 250+ Grant projects implemented (Agri, Education, Health..)
• HHIMS: Electronic patient record systems in rural hospitals
• Digital Content Library implemented in rural Nenasalas
• English self-learning software for young school leavers
• e-Swabhimani Awards – 5 years in a row
• Booming digital content eco – system in the country

20. e-Sri Lanka Development project
Main Focus areas
1. To improve efficiency for a citizen centric
government
2. To promote IT/BPO industry
3. To promote affordable access, connectivity,
Local content and Innovation
4. To set-up the Enabling Environment

21. 4. Enabling Environment
Policy Enablers
• Electronic Transactions Act no. 19 of 2006 enacted
• Computer Crimes Act no. 24 of 2007 enacted
• Payment and Settlements Act
• Electronic Communications Convention
• Budapest Convention
Sri Lanka CERT /CC
• Awareness on Information Security & Prevention of Cybercrime
• Pre Incident Warnings, Post Incident Response
Local Language Initiative
• Unicode standard based computing in local languages
• Unicode fonts, Standard keyboards layouts, for Tamil & Sinhala

22. e-Sri Lanka – The Program
PEACE
e-Society
Re-engineering
Government
Information
Infrastructure
ICT Policy,
Leadership &
Institutional
Development
ICT Investment
& Private Sector
Development
ICT Human
Resources
Capacity
Building
EQUITY
GROWTH
An Integrated
e-Development
Model

23. Smart Sri Lanka – The Future
23
• Objectives
– Enable overall country development strategy
– Deliver tangible public service improvements
– Contribute to economic growth thru ICT/BPO
– Grow an information society / knowledge economy
• Delivery
– Smart Government
– Smart Jobs & Enterprises
– Smart & Inclusive Information Society

24. ICT Agency of Sri Lanka
www.icta.lk