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Managing for Happiness
Jurgen Appelo
managers
Bill
BillI was a manager like
Most managers have
no clue how to work
with people
Managers drive
the business like
a machine
Bad management
Bad performance
Everything has changed!
Manage the system
for happiness
and aim toward
a purpose
The world needs
companies with
purpose
What we want
Nanobots
What we want
Nanobots
Solar power
What we want
Nanobots
Solar power
Gene therapy
What we want
Nanobots
Solar power
Gene therapy
Quantum computers
What we want
Nanobots
Solar power
Gene therapy
Quantum computers
Medical virtual reality
What we want
The purpose of
management is making
organizations valuable to
people and planet.
Taffy
Change is
easier
when
people
share
food
Manage
the system
Nurture
happiness
Jim
Teams
should
have
reasons
to
celebrate
Celebrate
success
and
celebrate
learning
Embrace
playfulness
Run
experiments
Accelerate
learning
Mick
Contracts
impose
limits on
freedom
and
happiness
Innovate
management
Build for
meaning
Who feels incentivized?
Build for
meaning
Innovate
management
Accelerate
learning
Run
experiments
Embrace
playfulness
Nurture
happiness
Manage
the system
Core Competencies, ROI, bla bla bla, etc.
• Build for meaning
• Innovate management
• Accelerate learning
• Run experiments
• Embrace playfulness
• Nurture happiness
• Manage the system
(something going up)
The word management is
derived from the Italian word
maneggiare, which means
handling horses.
Giving and Taking Control
Quite often, when managers delegate work to
people or teams, they don’t give them clear
boundaries of control.
Delegation is not a binary thing. There are
more options than being a dictator or an
anarchist. The art of management is in
finding the right balance.
1. Tell
You make a decision
for others and you
may explain your
motivation. A
discussion about it is
neither desired nor
assumed.
2. Sell
You make a decision
for others but try to
convince them that
you made the right
choice, and you help
them feel involved.
3. Consult
You ask for input first,
which you take into
consideration before
making a decision that
respects people’s
opinions.
4. Agree
You enter into a
discussion with
everyone involved,
and as a group you
reach consensus about
the decision.
5. Advise
You will offer others
your opinion and hope
they listen to your
wise words, but it will
be their decision, not
yours.
6. Inquire
You first leave it to the
others to decide, and
afterwards, you ask
them to convince you
of the wisdom of their
decision.
7. Delegate
You leave the decision
to them and you don’t
even want to know
about details that
would just clutter your
brain.
The 7 Levels of Delegation is a symmetrical model.
It works in both directions.
A delegation board gives managers “something to control”. It is
better that they push around the notes on a delegation board
rather than the people in their organization.
Photos: © 2015 Jürgen Dittmar
m30.me/delegation-poker
A
A
B
A
B
C
100
100
100
100
90
100
100
100
10
10
90
100
95
100
5
10
5
90
85
95
100
15
10
5 15
75
90 125
110
200
195 235
170
320
315 305
260
320
315 305
260
€ 1000
320
315 305
260
€ 2000
320
315 305
260
€ 3000
320
315 305
260
€ 787
€ 650
€ 763
€ 800
When is it payout time?
Yay!
Manage
the system
Nurture
happiness
Embrace
playfulness
Run
experiments
Accelerate
learning
Innovate
management
Build for
meaning
Realize your ideas with more
purposeful organizations
m30.me/happiness
Should we celebrate failure?
Or should we celebrate success?
The Celebration Grid compares behaviors with outcomes.
MISTAKES EXPERIMENTS PRACTICES
LEARNING
SUCCESS
FAILURE
“Celebrate failure” includes failure from mistakes. That makes no sense.
MISTAKES EXPERIMENTS PRACTICES
LEARNING
SUCCESS
FAILURE
“Celebrate success” makes more sense, but this ignores learning.
MISTAKES EXPERIMENTS PRACTICES
LEARNING
SUCCESS
FAILURE
We know that learning is optimal when we run experiments.
MISTAKES EXPERIMENTS PRACTICES
LEARNING
SUCCESS
FAILURE
m30.me/happiness

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